Worst car buying experience EVER! First car we got had an oil leak and they took care of it. Then the engine started acting funny. Brought it in and it was beyond repair so we had to return and get another car. Within a week the next car started leaking oil they kept it for 2 weeks waiting for parts. We got it back and yet.......STILL leaking. They have had our car for 3 weeks now waiting for parts. We expected that they would take care of it since we only drove the car for two weeks. Nope. We were charged $2600 for repairs for a car we just bought! That car had no business being on the lot! We have been dealing with these people for over 6 month. Buyer beware!!!! read more

Very disappointed with the service team, booked appointment and on the day of appointment was told you don't have an appointment. Rescheduled it and then waited for 45min and was not attended till I went in and asked for help . And then was told I was not booked for a loaner and need to reschedule, while I was told earlier that loaner would be provided. The service team members attitude shows they don't care about the client at all. Not expected from a luxury brand dealership. Never going back there . read more

If there is a negative 1000 review that's what o would give. I stopped by at this place and there was a white receptionist women who refused to set up a sales representative to assist us. After being asked for second time, she said "fuck off my face". This place is an absolute example of racism and rudeness. read more

Christina provided the best and easiest experience! She was very helpful and patient with all of my requirements. Thank you so much!

This has to be the most unethical dealership ever. My friend purchased a car and was told by the salesman on MULTIPLE occasions that if she wasn't happy with her purchase she could come back within a week to return it. She came back less than 48 hrs later and he denied ever telling her that. He LIED just to keep her money. That is terrible!! Especially to do that during the holidays. Should be illegal. Do not go here! You have been warned. Disgusted. read more

Yomi was amazing. He made the whole car buying process so smooth, and he really wanted to make sure I was happy with my new car! I love my new Q5! read more

I was very clear pleased with the process and even bought two cars. Yomi did an excellent job and so did James. Everyone was extremely friendly. I never felt like I was being taken advantage of or lied to which is very important to me when buying a car. They gave me the confidence I needed without hesitation for me and my family. Highly recommend! read more

This place is awesome. I got a lift from Tulsa to pick up my Lexus. I couldn't be more thankful for the service honesty and delivery. Reggie is the man! read more

This is the worst dealership you can think of .. if you really need to get an Audi , look elsewhere.. they made my life miserable even after getting two Q7s from them .. Audi has filed a dealership complaint against them and their arrogance does not care about any of these .. even after 8 months of purchase , I have not received the activation code for various services .. don't believe their sales people .. avoid Jishai their finance manager .. he makes many false promises.. In short , if you want peace of mind, stay away from this useless dealership I waited for close to 8 months to see if they can resolve it .. but no luck read more

Great service, painless process and drove out with a great vehicle at a great price. Thanks guys!!

We came in to trade in a car. Anthony was the one who sold us the car. He was great and fun to talk to. We also dealt with Chris, the Finance Manager. He was also great to work with. Both seemed to look out for our best interest when dealing with our purchase, trade and financing. From the moment we walked in, everyone at Audi of Plano treated us with respect, kindness and professionalism. I'm used to getting treated like a spoiled child or like I don't know anything about cars from other dealerships. I work hard for my money and I refuse to buy cars from places that treat me like that. So I'm glad that I found trustworthy place for my next S4 (or RS Q3 if it comes). read more

Don't let the high dollar real estate, or fancy façade fool you. This is no different than any other punk used car lot. Punk ass sales people, junk cars mixed in, hidden issues, and high-pressure sales tactics. Caveat emptor. read more

Recently, me and my mother visited this dealership. As a woman in the market for a new vehicle, I had high hopes for this thought to be prestigious dealership. After walking the lot solo, driving through the lot before that, waiting at the reception desk, and using the restroom, we still had not had a single interaction with anyone employed at Audi of Plano. Needless to say, taking my money elsewhere. read more

Giving 5 stars personally to Omar Dibbeh. He goes above and beyond for his customers. Not your typical "salesmen" vibe at all, and actually cares to get you into the right car for you vs just making a sale. If you go to Audi Plano, you need to ask for Omar Dibbeh. Thank me later :) read more

Purchased an Audi via a 3rd party and their sales/service/parts departments were people oriented and able to help me with my needs. Will be taking my car back here in the future for oil changes and other service needs. read more

Apparently, unless you get Gino, you're screwed. First time in, good. Second time in, waited 30 minutes for a pre-scheduled test drive. I get that sometimes you have to wait, but I scheduled the test drive 5 hours ahead of time. My husband left work early, all to accommodate the nice salesperson who helped us the first day. Got there, he was busy - okay, no worries. Set us up with another person- okay, no big deal. Kept us waiting for 30 minutes with a preschooler - not okay, worries. I told the receptionist we were leaving and declined to reschedule. Nobody called us to apologize. Guess our $70K was no big deal to them. Sounds like you must buy a new car for $100k+ to get attention there. read more

My service advisor Sky was great in meeting our needs with maintenance of our vehicle. Kept us informed and very polite. Now as for the owner of this place I hope you never experience a handicap. Your handicap ladies bathroom was closed. Just imagine some one in a wheelchair or just had knee surgery and not be able to use the bathroom. The stalls that u have available are too low and small. Just my concern for future clients. Thanks read more

This team is AMAZING from start to finish! My search for a used sport coupe led me to Audi Plano as part of the AutoNation group of dealers. Knowing what I was looking for, I contacted the dealership through their web portal and was promptly received by their Internet Sales Manager, Nathan. We went back and forth on what I was looking for, including their price schedule, and I agreed to come in and kick the tires on a 2017 FIAT 124 Spider that caught my attention. Upon arrival to the upscale and luxurious dealership I was met by a very polite and professional receptionist. I told her I was there to meet Nathan and she immediately put me in touch with him. Nathan greeted me warmly and then deftly introduced me to a member of his Sales team, Wade Cowser, who would handle my needs going forward. (He had already prepared Wade prior to my arrival so that the hand-off would be seamless.) And boy did he! Wade has been in the auto sales business for many, many years. (A little misleading as he looks like he's in his 20's.) Ever the professional, Wade took the time to understand my needs and immediately led me to the car in question. We discussed terms, financing and my timeline leading to a decision. At every point of the discussion, Wade deferred to me and my needs. Not his. Not his boss's quotas. Not the 'car-of-the-month' they were looking to unload on some unsuspecting schmuck. He LISTENED. And he acted accordingly. My time with Wade and his team was short and to the point of getting me taken care of. There was no role-playing, no handing me off back and forth to someone else to impress me. Wade stayed with me through the entire process. Without a doubt, this has been THE most professional sales transaction I've ever been a part of- and that's saying something- as I've bought many vehicles and houses during my lifetime. If you want to work with a reputable dealer who hires professionals and not some kid off the street, I can't say enough about the team at Audi Plano. Wade Cowser is a TOP NOTCH sales professional who will treat you like a member of his own family. **(Even if you don't know what an Audi R8 is!)** Thanks for the superb service, Wade! I will definitely be back for my next purchase. Troy M. Stirman McKinney, TX. read more

Please pay attention to this post before purchasing your vehicle from this dealership!!! About two years ago upon first moving to Texas I took my newly purchased 2022 vehicle in for a recall. I was approached not with a regular greeting, instead I was welcomed with a "Will you be picking up the vehicle or the owner". At first I ignored the question, but by the end of my experience at this dealership it all made sense. As I was conducting my work day sitting in their waiting area, I was being told that the work was almost complete. The work was never started. As I asked for my car back b/c I had to get to the office for the latter part of my work schedule, I was approached by two employees of the dealership. I was accused of unethical behavior in the middle of the waiting area in the middle of many other waiting customers. I was beyond disgusted and embarrassed. I have to mention that there was no evidence of conducting myself other than in a patient manner as I worked from the general area. The area I was working from was equipped with cameras. I asked them to review the footage. I was highly disappointed that a brand as prestigious as Audi would employee individuals that conduct themselves in this manner. Yes, it was a long time ago, but if you read through the reviews you will come across many customers that have experienced racism at this location. I believe it is important to voice such experiences. Although I love my vehicle (purchased in another state) every month that I make my payment since this has happened, I am reminded that my hard earned money is going towards a brand that believes less of anyone that looks different from the Anglo man/woman. Please be aware of this trend of behavior at this location. read more

Let me begin by saying that I've been a customer of Audi Plano since I moved to Texas in 2018. I've had great service up until this past May. My time for service light came on. I booked an appointment for 8 AM. I arrived at 7:45 and checked in with my service professional, Brian. Brian asked if there was anything else I needed done besides my normal service. I asked that they remove a penny that is stuck in my seat track. He said it will take about 2 hours. I checked back around 10:15. He said it was almost done. I checked again at 1045 and he said it was being washed. At 11:15 I check again. Brian was gone!! A service person asked if he could help and I asked for my car. I had an apt at noon and was going to be late. He was very apologetic and brought my car to me. Nothing had been done! It was dirty and the penny was still there! I grabbed my keys and got out of there. The next thing I knew I got multiple calls but no one left a message. When I got home, I received an email with an invoice attached that I couldn't read. In the past I got a survey to rate the dealership but none came. Nobody called to apologize etc. needless to say, I won't be going there again. read more

I called to inquire about returning a lease early and Anna, from the leasing dept was short with me how it may or may not make sense to take back my car (this is the location where I leased it from) and said she would call me back to see if it makes sense. She hung up without asking for my name, my phone number or anything related to my account. How would you go about assisting if you don't have any of these info? It's great to buy or lease one but not welcoming to see if we can return a lease (knowing that it isn't free anyways, not looking for a favor), just expecting good customer service. read more

I was there on 12/08/2022 for a oil change and yearly inspection. The Next day I called Corbin Lewis and left a message to call me. I didn't hear back from him. The next day I called again and left a message again no response. I had problem with Corbin in the past when he was a service technician. He never returned my calls. Since he has become a service Manger I figured he has changed. I was wrong. If I don't speak to him or someone else. I will be calling the owners. read more

If I could give zero stars I would. I made the grievous error of purchasing a vehicle there that is not an Audi through Auto Nation. I was sold this great service agreement for oil changes only to be told my oil change would take 3-4 hours because they had to order parts. I made my appointment 2 weeks in advance but according to the service writer and the service manager and I quote, "nobody pays any attention to that". By the way the service manage could not have cared less. Never again. read more

Save your time and money and go to Dallas Audi. Plano Audi worst customer service in Sales Department. Trying to buy a car shouldn't take days... read more

This review is for the SERVICE dept. I have a 10-year-old Audi that I LOVE (purchased in another state), but apparently this service dept. does not love me. First of all, I have trouble even getting someone on the phone when I call for an appointment - the phone often seems to transfer around and ring forever with no answer (or someone in sales will finally answer, then try to transfer me back to service again with no luck). This location definitely needs a more efficient phone answering system. Secondly, there are rarely loaner cars available for me without several weeks' notice. I have to wonder whether this is related to the fact that my Audi is OLDER but I have no desire to get rid of it at this time (and therefore, I am a less desirable target customer). Third, I've been frustrated on many occasions when I feel that I need to work harder to get status updates from the various service techs assigned to my ticket, than I should have to do - again, I almost feel that the service folks de-prioritize my car because it's not shiny & new. Now that Audi has opened a new dealership in McKinney, closer to my home, I'll definitely be switching to this location for any additional dealer service needs. Fresh cookies & the slick new service waiting room at this location are nice, but they don't make up for the overall lack of positive customer experience I've endured through my years of buying service from this location. read more

Bought my first Audi here with superb service via k.peterson. now that im up on my lease, they call me to offer me a new deal. I'm disappointment with whom they put me in contact. Not only did I have to keep up contact, but I was told finance manager returns Friday, June 15. I have not heard from him at all. (It's now a wk later) I politely sent a text saying I'm moving on, as I'm calling this a bluff, And to have audi plano take me off the call list. I don't have time for back and forth number promise games, as I'm a serious buyer. Audi plano had my full attention and business, but sales are going to have to do better with customer service communication. read more

Audi Plano - Car Dealers Near Me - Plano, Texas

The last three times I made an appointment online, their system failed to record it. The service department was nice enough to take my car each time, and even provided me with a loaner on one occasion. Service is usually great, a little pricey, but they are thorough and great at communicating - until now. When I checked my car in, they failed to tell me that the garage was at least 24 hrs behind. The advisor who checked me in passed my car off to another advisor who was fired that afternoon. Their automated phone system broke down and no one ever picked up my calls, not even a voicemail, just endless ringing. I had to personally go there twice to find out where my car was. Bottom line, it took 3 days to do an oil change and glue on a seat back that had come off. The staff is still nice, the techs are great, and their service manager very apologetic. But ownership is not delivering a luxury brand experience and their inability to handle their customer load inexcusable. By comparison I took my Ram truck in for service that required four distinct repairs, was offered a loaner, got three update calls and got my truck back in 4 hours for less out of pocket that a standard Audi oil change. I will take my business elsewhere. read more

I decided to trade my car in and look for something I would love. Adrian Podea was absolutely awesome. He helped me every step of the way and made sure I was happy. The whole process was smooth and easy. read more

FANTASTIC SERVICE. Hunter went above and beyond to help me with an issue with my Q7. Will definitely be staying in the Audi family!!! read more

I just got my car back. I had to talk with the GM to get it done but he gave me his word it would be done and it was done. You shouldnt have to get this upset to get your car fixed but at least the General Manager is a man of his word. My car is fixed and it was spotless when i got it back! My car has been in their service facility 3 working days for a 2 day recall. They have no clue when I will get my car back and the attitude is unbelievable. Audi is a great car but if you can't get a factory recalls fixed in a timely Manor. ......spend 70k on something else! #epicfail read more

Audi Plano - Car Dealers Near Me - Plano, Texas

Two and a half stars. No surprise to me. That's actually a generous average. Neil is the rudest individual in the car business since 1982. Travis needs to have a sit down with this guy and get him some people skills training. Absolutely no temperament for the car business and total disrespect for who the customer is. Is this his dealership? He's the owner? He acts like it. Came in with a guaranteed buy bid from KBB. But, there's no KBB associates here. And he was too busy to greet me and explain the process. When I coaxed him to actually come out of the sales office and speak to me he lost his temper and walked away in a huff. I, the customer, was wasting HIS time. I'm the customer that received a call from this dealership and made the effort to meet for an appointment at the last minute, but it was HIS time that was wasted. Audi Dallas for your A8, not this pompous tool. read more

I recently purchased my second vehicle from Audi Plano. Ricky was my salesman and he was great. Marcio was also pleasant in finance and Dylan in service was excellent. However, I had a few issues during the "we owe you" process so I came in to discuss the issues with the manager and I was treated horribly by the sales manger, Neil Thompson. I have never, ever been treated with so little respect by anyone, ever. He needs to find a new career or at least be provided substantial customer service training. I highly doubt I will ever shop here again as long as he works there. The GM, Travis, did a good job de-escalating the situation but I'm still shocked that Neil is even allowed to speak to customers at all. My advise is to stay away from him if you decide to buy a vehicle at this location. read more

No. No. No. No. Love Audis. Super disappointed in the sales service here. Called in to check availability for a test drive on a Saturday. Was told to come in, gave my info over the phone and was told they'd put my name up front Upon arrival, it was expectedly crowded, a Saturday. But my name wasn't upfront. I mentioned I had called in first and it was if I was speaking another language. The woman at the front mentioned it would be at least 30 minutes or more and there were already 3 people waiting. Certainly understand they are busy but it's why I called and made an appointment over the phone. Complete waste of time on a Saturday afternoon. Just a disorganized system. read more

Terrible experience and response from the service department. I needed to make an appt for a recall on my vehicle. I planned to drop it off but needed to know how long it would take for the service so I knew whether to wait or get a ride. I called and left a voicemail with the service technician and got no response. I called again the day before the appt and left another voicemail and again no response. The day of the appt I called and was transferred but this time received no voicemail- just kept ringing. Needless to say, I did not show for my appt. I purchased my car from this dealership, I have made more than one attempt to get it serviced here as well, but they make it impossible. I've never had such a bad experience with an Audi dealership and service dept. They've lost another faithful customer. read more

What a great experience! I sold my car to Audi of Plano, Ven, their representative, coordinated the sale. His competence, efficiency, and friendliness made for an easy pleasant transaction. Everyone at the dealership was welcoming, professional, and eager to help. I highly recommend Audi of Plano, and especially Ven, for making ours such a positive experience. read more

Absolutely horrible experience at Audi Plano. Made a 7.5 hour drive to test drive a car that was misrepresented to us. The salesman was young and clearly new to the business, at least he was apologetic. The manager, however, was condescending and insulting. Luckily we found our dream car at a no games, no stress dealership just a few blocks away! read more

WARNING....PLEASE READ, A SCARY SITUATION I turned in my Audi A5 convertible last week and was so excited to get rid of it. Not because of the Car but because of the Audi Plano SERVICE DEPARTMENT! I had nothing but problems with them the entire time I had my car. But nothing I went through with my car even holds a candle to what my husband and I are going through with his Audi A7. Yesterday I drove his car to Downtown Dallas, after driving about 3 miles I began to feel dizzy. By the time I arrived at my clients office I was extremely ill. After being at my clients office for about 45 minutes I felt normal again. I then got back in my husbands car and began to drive home. Shortly after I started my journey I began to feel dizzy again. I turned off the AC and put the windows down as well as opened the sun roof. It was better. When I returned home my husband took the car out and drove it for about 20 minutes and said that he did not feel well when he returned. Fast forward to this morning. My husband took his car in to Audi Plano to find out what was causing this. Of course when he arrived at Audi Plano he again felt ill. He told them he could stay for a few hours but beyond that he would need a loaner car. One of the Service individuals agreed and began the process to get him a loaner car. Then our normal Service Advisor came out and said he would not be giving him a loaner car because they did not have any available. That is the norm for this place and completely ridiculous. I understand we didn't make an appointment but I guess they don't care that something is leaking into the cabin and making us feel ill and would rather us make an appointment and continue to drive the car. So my husband sat at Audi and waited. He was told that 2 individuals drove the car and did not feel sick and that nothing was wrong with his car. Basically staying that my husband and I are crazy. My husband, of course was irritated but in true Audi Plano fashion they did not care. Even when he said, "I have put you on notice that if I die or wreck my car from passing out it will be your fault." Their response, "I hope it doesn't come to that." So here we sit with a car that we should not be driving. Unfortunately, my new car (which is a BMW) is not here yet, so if we need to go somewhere we have no choice...we must drive the car that clearly has something leaking into the cabin that is not good for us. Please be careful with your Audi and if you must get it serviced stay far way from Audi Plano. I loved my Audi A5 but I would never in a million years get another one due to the way I have been treated the entire time I had the car. read more

I had a great experience at Audi Plano. Gino (sales associate) made this purchase very easy and low stress. He considered all of my requests and made recommendations all within my price range. I felt very comfortable with my decision, and never felt pressured or rushed throughout the process. Evelyn (finance manager) was very courteous, and efficiently processed all of my financing. Thank you, Gino and Evelyn for the great experience. I love my new A5!! read more

Not military friendly, shady in practices, and impossible to deal with. I've never had to TRY to get a dealership to take my money but this autonation store was a nightmare to deal with. My husband is active duty military and currently deployed. He spent $80 sending over a specific power of attorney to buy a vehicle on their lot. After I had signed on the deal-- they claimed that it was their policy to not take powers of attorney and that the deal was dead. I contacted autonation corporate on Friday and by the afternoon they were willing to move forward on the deal but needed a copy of my husband's DL. As it was later in the day-- it was nighttime where he was and he was sleeping. I told them that I would submit it and the rest of the documents the next morning. They then reached out on Saturday and I let them know that my husband had sent his DL and I would upload everything as soon as I got my kids down for a nap as they were sick and had just tested positive for COVID. They told me to take my time with the paperwork and get well-- within 20 min they changed their tune and decided to sell it to some one else. I had offered money to hold the car. Nightmare experience. I'll be contacting corporate and leaving this review EVERYWHERE. See attached for receipts that back up everything I have said. read more

Awful experience. Drove up the road and bought an A4 from Cole at Sewell where I received the best car buying experience. Well worth the drive, and you will save money. read more