I got my Audi A6 from this dealership over 2 years ago and the service is fantastic. My salesperson Mike is always very helpful and the people in the service department are always nice. I am now planing to get my next car if the price is good. read more

Best service always from Hunter Wall. If you need someone who you can trust and will help you with your service needs. Please do yourselves a favor ask for this guy. Thank you for always taking very good care of me. God Bless and stay safe. read more

First, Michael Bush in the service department is beyond amazing! I have been lucky to work with him for several years. I appreciate his honesty and customer service. If the service department had their own page I would give 5 stars. However the sales department is awful. They emailed asking if I wanted to sell my car back to them, so I went to see. My misfortune I was assigned to Anna who has no customer service skills. She was rude and stand offish from the first minute. Not sure why I was made to feel like a burden when they contacted me, I had an appointment etc. I passed on the offer at the time. I followed up with her about a month and a half later after getting another offer from a dealership. Not sure how it's possible but she was even ruder!!! Clearly the sales leadership is lacking. Awful experience. But if you need service go to Michael Bush! read more

Worst dealership ever, been trying to contact them about a situation after selling my car and they have been blowing me off and telling me to contact "other people"... read more

I want to take the time out to thank Gino Bresolin once again for helping with my trade in of my financed 2020 Audi Q3 for a new Black optic package with 20" rims w/ Sport Seats 2021 Audi Q3. It all started when I had to do some maintenance on my 2020 Q3 and was given a 2021 Loaner Q3 with the Black Optic package w/ Sport seats in Turbo Blue. I only drove it for 3 days and can already tell the difference in vehicles handled better and comfortable seating. That's when I realized I wanted the new 2021 Audi Q3 with the package I wanted and color. I immediately contacted Gino Bresolin, internet sales manager at Audi of Plano to inquire about the vehicle I was looking for. He went into action quickly and found the vehicles I was looking for and scheduled me to come into look at the vehicle I choose. I sat down with Gino and he was great as usual breaking down everything with the financed 2020 Audi Q3 I was currently paying on to him helping me understand that it would be best to Lease the new vehicle. This was the best option for me considering that I will eventually be trading this one after a few years for a new vehicle again. Once I made my decision to go with leasing Gino took me through everything that I wanted for my lease and passed over to Steven Massey, who is the Audi Plano finance guy to help me through all the paperwork. I was able to drive off in a brand new leased 2021 Audi Q3 with the package I requested. I can't thank Gino and Steven enough for everything. read more

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I was extremely disappointed when I went into the Audi dealership, I am currently searching for a new car as I am going to be driving a lot for my new job. I went to the front desk and no one was interested in speaking to me, and they told me they weren't interested in assisting me in my car search. I have always though Audi's were pretty cool cars, but now I'm not interested in researching into them as I will not be going back to this dealership. This is pretty consistent with experiences that my family members have had too, they went in with a serious intention of looking potentially buying a Q5 and the lack of sales engagement pushed them away from this dealership. read more

If I could give the service department negative stars- I would. Almost two weeks prior, my car battery died and when I had Audi Roadside come out to jump my car the guy told me I needed to take it to Audi immediately because Q3s and A3s were having battery issues. So I did after I called and made an appointment with a woman that told me it'd take maybe an hour to an hour and a half, however when I came in the Service Advisor told me it'd be close to THREE HOURS, and when I asked for a loaner he told me there weren't any "available" After about 3 hours the Service Advisor came back saying nothing was wrong with my battery and maybe I had left a door ajar or my lights on. So I have him the benefit of the doubt, maybe I did (I didn't- I always lock my car door and my lights are always on Auto). Two weeks later- I'm writing this at the Audi Waiting room (using LTE because their wifi isn't even working) because my car battery died AGAIN. I expect I'll be told nothing is wrong and I'll be in here again in a few weeks. **Edit: I came back again recently for a recall and an oil change and despite a rough start, things definitely turned around when I got into contact with Mark Campagnano, the general manager. There was a little bit of communication faults between a person I called on the phone, my service advisor, and myself but despite all that Mark and Joel, the service manager met me up at the restaurant I was eating at to give me a loaner car. All in all I felt like they jumped through hoops to help me out and it was greatly appreciated. Joel and Mark definitely deserve 5 stars. Oh and the cookies, they're still SO GOOD. read more

I had a great experience working with Yomi Bokini at the Plano Audi dealership. The buying process was straightforward, and Yomi was patient with my many questions during a few test drives. He and his team went above and beyond when it came to customer service. Thanks! read more

If it would allow it, I would give Zero stars for Zero service. These people are completely incompetent. I went in for the first service at 5K miles. All it required was a tire rotation and car wash. It took 2.5 hours and Justin Null could not remember THREE TIMES to communicate with me on the status. I had to go in search of him and ultimately in search of a service manager to find out the status of my car. Having been a prior Lexus owner and Infiniti owner, I am used to excellent service. This dealership is beyond mismanaged. I practically had to sell the car to myself, which should have been the first indication that service AFTER the sale would be no better. Love the vehicle. Hate this dealership. Hope this review helps potential buyers beware! Below is a template response. Ironically, I did not wait for it to call this number as it was listed for a Joel Johnson on the bottom of my service paperwork. When I called it, there was not even a greeting on the of course unanswered line. Straight to voicemail with no identification of whose line it was. Will be interested to see if I get a reply. I had a problem with the keyless entry and lock which was noted with Justin when I checked in. It is still unresolved and no note of it being checked on my service paperwork. read more

When I lived in Dallas, I used this dealer for routine maintenance and mechanical work. I had some work done in December of 2020 to replace a water pump and thermostat etc because of an oil leak that caused a crack in the thermostat house. Fast forward to 7/2022 and I need to replace the same parts. After figuring out the issues with my vehicle, I thought about how I recently had the same work done a little over a year and a half ago. I called Audi customer service hoping I still had warranty on the repair. The warranty was only for 12 months or 12k miles. At this point I had accrued 16k miles since then and it had been over a year; I was outside of the warranty. While speaking to Audi customer service, they advised me to call this water pump settlement company to see if they would cover cost. Come to find out Audi and Volkswagen put faulty water pumps on certain vehicles and repairs hopefully unknowingly (you can Google water pump settlement with Volkswagen). Speaking with the company that was handling the settlements, they basically said I missed my window to get a settlement and there's nothing they can do for me. I call Audi Plano to see what they could do and I speak with Hunter Wall. When explaining my situation with Hunter he explains it's been 2 years since the repair, anything could have happened and I can take it in to a dealer but there's probably nothing he can do about it. He asked if I currently had it at a dealer and in the same breath mentions he ask because he can't really trust these mom and pop shops. I tell him I feel the opposite. I took my car to a shop that has over 900 reviews and 4.8 stars (check the reviews for Audi Plano). I also mention that I've only had mechanical work done at Audi but stopped because the wire to my screen on my dash was clipped. I expressed I never brought it up because it was hearsay and if you're bold enough to do that, how much can I expect you to pay to fix it? When the screen initially stopped working Hunter was convinced it was wear and tear or I spilled something on it, I told him numerous times then I don't eat in my car. I never get it diagnosed because I didn't have the money to fix it. I end up getting it fixed while getting body work and the mechanic tells me the wires were clipped. I ask were they gnawed on by a rodent etc and he guarantees they were clipped by someone. I never escalate the issue to Audi, I didn't have the time. While explaining this to Hunter he alludes to the fact that I'm looking for a handout. I tell Hunter I'm not asking for him to fix the screen (it is already fixed) and that I don't NEED a handout because if it boils down to it I'll pay myself. I was bringing up the screen only to paint my experience about dealers vs mom and pop shops when he claimed to have no trust in the small shops. I wanted Audi/Hunter to do the right thing. But after three calls, you're out! Hunter was being so defensive, I had to stop him and let him know that this is nothing personal and that I knew he didn't do it because he's not the mechanic. My issue is the work that was done, the poor service, the faulty part, and the clipped wire. Speaking with Audi customer service and the settlement place they seem to understand I shouldn't be getting rework for a water pump 1.5 years later or 16k miles later but still here I am; a disgruntled customer. No one is replacing water pumps that quickly. Mind you I spent a little over $3600 for the first water pump repair, not including the $1500 for the fix on my screen. Treating me like I need a handout, disregarding me and treating me like a liar I have a problem with. I don't know if Hunter was having a bad but he never talked to me like that in person. It seems like people are always rude over the phone when dealing with an issue. I had nothing to gain from expressing my experience with the screen. It was more of a I'll be damned moment; I'll be damned if you generalize small shops when I've had a terrible run with Audi Plano specifically. I would never get work done by them again. For sure wouldn't by a car. (Review to long lol check screenshots). read more

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Yomi Bokini was the rock! Helped me get a Macan Turbo, worked out to ensure the car was taken care of at Porsche Plano. Thanks, Yomi!

I went to Audi Plano and was very pleased with the service that our salesman, James Benjamin, provided for us. I appreciate professionalism before and after the sale and James provide us with both. My wife and I are excited about our new car. Thanks again for all the help James. read more

My wife and I bought a Toyota Highlander in 2019, and we love our purchase. Audi Plano is a great place to purchase your next vehicle. Audi has excellent customer service and finance options when buying a car. Fast forward to today, and I received a letter that included their letterhead but had false information about my extended warranty. When I called the number on the note, it said that my contract had expired and I needed to act now. I knew I had another year, and the timeline did not align with what the people in the letter had told me, so I contacted my current warrant provider. My current warranty provider confirmed my suspicions that I was still under warranty, and they did not send me any emails. Either one or two things are happening here, either Audi Plano is selling customer data and allowing their letterhead to third-party warranty providers, or it is a scam. I attempted to contact Audi, but I could only reach the operator and no one of importance regarding the possibility of fraud. I have included a photo of the letter for other customers to be aware of so Audi can protect itself if necessary. read more

Audi Plano - Car Dealers Near Me - Plano, Texas

This dealership is a straight ripoff. I would never recommend it to anyone. Bought a car from them 2 weeks ago. Now my check engine light on. Called about them servicing it. I'll have to pay. I would recommend to stay away from this place if you looking for a used car. Please do not go there. Haven't had the car a month yet. read more

Went there for a check engine light and then found out i had some maintenance package left from the previous owner. Everything went alright until at the end, they told me I need to change my battery and brakes for 1500$. Took it to a pep boys and they said there wasn't any need for it at all. read more

Worst Experience Ever!! Audi Plano has to be by far the most condescending and rude Finance Team there is. To be treated like I was not good enough or could not afford the vehicle was just outrageous. I went in today for my 2nd appointment to pick out the color and options to see what kind of negotiation we could do and instead we got disrespected and laughed at by Trey, the Director of Finance and Peter in Finance. Thank you to Neil, Marcio, and Danny for coming back and trying to recover from the damage the others did. Thank you for being respectful and apologizing for their horrible behavior, even when you did not do the insulting. It's sad, you could've had my business had we not experienced that discrimination. We didn't ask you to do us any favors, we just ask for you to be transparent with the numbers. You instead chose to be disrespectful and treat me like I could not afford it (I hv excellent credit and make great $) and you had already made your decision on if you were even going to try and sale this vehicle to me as soon as u walked up. Shame on you for your derogatory behavior, remarks, and your terrible manners. If u want an Audi...do yourself a favor and go to a different one!! If you want to get laughed at, walked away from, and treated like garbage, go to Audi of Plano. To the Finance Department, learn some manners!!!! read more

We've been really pleased with our customer service at Audi Plano. Wes was a great and honest sales manager. We really had no intention of driving out of the dealership with a new car, but we did! So once we bought the car, the main person we work with is David Adame, our Service manager. I have to say in all the cars I've ever owned, I've never had such excellent service - he goes above and beyond and makes me feel like the dealership cars about me and our car. I would definitely recommend Audi Plano. And you know what there are 2 dealerships closer to me but I drive to Plano because of the service I receive. read more

Great customer service! It was the easiest, fastest car buying process I've ever been through. Gino Bresolin assisted me through the entire process and he was super helpful, very friendly, professional and honestly a pleasure to work with. read more

Yomi was awesome! He was able to get us into the car I wanted when another dealership couldn't. He listened to what was important to me and earned my trust! read more

Overall, buying a car here was an average experience. I'm the type of consumer that does a ton of research before coming to the dealership so I typically already know my numbers and am only there to see a specific car I've predetermined is a deal I'm willing to go for. That being said, I don't know how this dealership handles a more "open to options" customer. I got paired up with Tracy Crawford as my salesperson. Tracy was nice enough through the test drive portion and gave us good information about the car and the Audi brand in general. Tracy uses the typical salesperson technique of asking questions you can easily say yes to in order to continue getting you to say yes to actually buying the car as well typical customer objection handling. Personally, I hate these tactics. I prefer a more genuine sales experience where I feel like someone just wants to help me accomplish my goals (which was buying a bigger car for my family). After negotiating the deal and pricing for the trade ins, we were passed to Evelyn for financing. Honestly, Evelyn provided really excellent service and options for financing. She was quick and efficient and personable - she bumped this review from one star to three stars easily. She demonstrated the sales techniques I personally enjoy as a consumer, which was just helping me acommolish something I already decided was right for me. read more

Final update on Plano Audi, having given them yet another chance after they called me. Short story is even when they want they try to do good they are incapable. They make promises and then someone else calls with a different deal. No coordination between sales and service and as previously stated service turnover prohibits them from being anything but mediocre. The good news is I called the GM at Audi of Dallas he introduced me to a great sales guy and I met a sharp service manager. I had about $1,500. worth of work done on my 2013 A6 while other work suggested by Plano was covered under warranty (really irritating when they try and charge for warranted work). Subsequently I placed an order for a new 2017 A6 and traded my 2009 A6. It is a bit of a long trip into Dallas but no BS about loaners, they have sales people that are experienced pros and insist on helping. After I get the new car I'll see if the level of service continues but I am very optimistic and happy to be saying good by to Auto Nation / Plano Audi read more

Yomi Bokini was extremely knowledgeable, professional and helpful during my recent visit to Audi Plano to test drive a Q5.

I bought a car from these fuckers "autonation" sister store and Ive literally have yet to drive off the lot with the car they keep avoiding me refuse to answer any of my calls and the salesmans really don't care about their customers once they swipe your card they get paid and they don't care cause they've already been paid I LITERALLY BOUGHT A CAR A WEEK FROM THE DAY I AM POSTING THIS REVIEW AND THE ONLY THING IVE GOTTEN WAS NOTHING. They falsly lied about having loaner cars yet offered me a service with lyft until my car is ready like no! I have a 1 year old baby boy if you don't have kids you won't understand but anyways I asked for my money back the salesman just talked and just dead ass didn't care to listen to what I had to say the lady at the front dead ass had an attitude over the phone shit one of the salesmans actually hung up the phone dead mist conversation I just want my money back or the car I fucking purchased! read more

Greedy, greedy, greedy. You cannot talk to anyone here without them just trying to sell you. They do not care about getting you into a bad deal. They utterly took advantage of me when I was 22 walking in by myself as a single woman. I got into a 754$ payment on an AUDI A4......... almost four years later I'm trying to get out of my lease or refinance, no one will help you lower it, you bought a GAP warranty because they said they'd highly suggest it? They won't cancel it because "it barely affects your numbers going down." I didn't realize what the warranty was. It's insurance if I get into a car wreck, why in the hell would I need this if I pay $250 with my regular auto insurance. They said they can see if they are able to cancel the warranty only if it gets approved.. what does that even mean? I get it, it's my fault for allowing such a bad deal happen to me. But I did not deserve any of this. When telling my salesman who sold me my car I can't afford another Audi, he says "are you kidding me?" "I would never put you into a bad deal, trust me." (Ironic, right?) and asks me out to dinner and says he will take care of me. I'm disgusted. Utterly disgusted. I tried to refinance my car multiple times to get my payment lower and have been told to just "ride it out." I will never, ever, ever get another Audi again from my continuous experience with Audi Plano. Luckily I only have five months left! Please, save your money and go somewhere else. Somewhere that actually cares about you! read more

Christina Geyvandova has been phenomenal throughout my car buying process. Even with the current car market, she has been incredibly attentive and gone out of her way to find me what I want. She has been very transparent about the prices and does not make me feel pressured to make any decisions. read more

A $100MM spent on this new facility less than two years ago. That's the only thing that's beautiful. Went in for a factory recall (I bought my car there in 2013). The usual clueless folks. Got my invoice back with the list of recommended services including (hahahahahahaha) fuel service for only $399.99. I'm calling b.s. because when I parked the car later in the day, I saw a shadow under the car that turned out to be the rear (transmission) pan deflector hanging off by just two screws. It's about 3' square. So, it is obvious they didn't do any inspections, etc. I only go there for recalls. Otherwise STAY AWAY. Those four rings in the logo? Just add your favorite whole number in front and that's where the process start. read more

Overall my experience has been horrible. I've been using their service for the past 8 years and as of recently they have been anything but helpful. Just recently bought a new Audi and took hours to sign the title over plus they put it in the wrong name. Right away my car had issues. Left it there for weeks only for them to say they don't have correct parts to fix it and so I picked it up without being fixed. Only to find that they had door dinged my new car. Now they've had the ability to fix it for weeks and never even gave me a call. Not a single employee has been helpful and are not qualified to work here. From now on I'll be going to audi dallas. read more

The fiance manager jacked up couple points of the interest rate when my credit score is above 710 points so he can make his bonus on my loan. Luckily I paid off the loan within 2 months... read more

On Saturday agreed on final lease price with the dealership. They gave me the car to take home over the weekend so we could do the paperwork on Monday. Going back Monday morning to find out they now wanted more than what we had agreed on. Very dishonest business practice. DO NOT RECOMMEND THIS DEALERSHIP. read more

I have been an Audi owner for 15 years. I have always loved the Audi brand, but I've lost trust and faith in the brand because of Audi Plano. I've leased 3 cars from Audi on Lemmon Avenue in Dallas and received premium service. Last year during COVID I decided to purchase my lease from Audi Plano. I purchased the car in January 2022. TO Date, I still do not have the title nor the tags on my purchased car. I have been routed, rerouted and promised the moon and the stars from that dealership with no real results. I've have been given multiple excuses and have been routinely sent temp tags trying to placate me. The Director of Sales gave me a $100 GC to Capital Grille and said I would receive my tags within 2-3 weeks. That was in October 2022. DO NOT, AND I REPEAT, DO NOT purchase an automobile (used or new). They don't return calls, the easily give you the run around and make unfulfilled promises. The GM doesn't return emails or calls, the sales agent has been unresponsive and they are quick to give the blame game amongst themselves. Ricky was my salesman. Dreadful from the moment he no showed on our appt to purchase the car back in January. I'm so disappointed and don't know what to do at this point. read more

Customer service was great as long as I was purchasing a car...but that is where it stopped. I've been trying to get my $3000.00+ refund since 10/8/2019 to no avail. No response at all to Numerous phone calls and numerous messages. Filed with Dallas BBB and again no response. I'm a senior citizen and this refund is important to me. Shame, shame, shame on Audi Plano Do not use this dealership for any reason! read more

Worst buying experience I have had and I buy a lot of vehicles. First I bought 2021 Volkswagen atlas cross sport. My sales guy was Emaryi was great. This review has nothing to do with him. Once I decided to buy the vehicle I was sent to the Finance department where I was verbally beat up trying to sell me the extended warranty. I ended up giving in on the warranty once they lowered the cost. I then left and went home. That night I was playing with the car and noticed the remote start didn't work and there was a big crack in a chrome piece on the back. I called my sales guy and he told me to come back the next day. On the way to the dealership the next day my low pressure warning came on for back right tire. I get to dealership and go to look at tire and see nail in back left tire. This car was a certified pre owned. It was supposed to go through a rigorous inspection. They tell me they will fix the tire with the nail and check the other tire but wont fix cracked chrome piece. They gave me a loaner that had been smoked in so bad my family wouldn't let my son ride in it. I went back to get my car when they advisor said it should be done in a few hours. I get there and they had just ordered the tires. This dealership offers a 5 day 250 mile return policy. At this point I decided I wanted to return the car. Now the seem to care. The manager asked what they can do to make up for the bad experience. I tell them to replace all tires and fix chrome piece. They agreed to those terms. A week later I get my car back and after 4 days I am not happy with the car because of a vibration. They are now telling me the 5 day 250 miles return policy starts when you buy the car so they wont take it back. I have had possesion of the car for 4 days. They had it in the shop the whole time. AVOID AT ALL COST! I have never had a experience like this before and I buy a car almost every year. read more

Update 5/6/2017 63 yrs young; WORST car buying experience ever. Purchased vehicle 5 weeks ago, still have unresolved issues. My NUMEROUS calls go unreturned. Service after the sale is non-existent. @audi and @audi_online could not even get this dealership to help; "We do have a strong business partnerships with our dealer network. However, we cannot dictate or force the dealership to provide certain outcomes to a customer. Outside of working with the dealership, there would be no alternate resolution to your concerns that can be provided by Audi of America at this time." Be wary. Purchased a Q3 one week ago. Service after the sale is almost non-existent; non-responsive. The lack of follow-through and returning phone calls; very disappointing. I have questions about the vehicle after driving it for one week; don't know who to call. Not what I expected from a luxury car dealership. read more

Working with Ben and Drew have been a pleasure. Flew into DFW and they got everything lined up and ready to go. No all day sitting to be haggled to death. Great work guys. Many referrals heading your way. read more

1st time we have been to this Audi dealership for service. I had several recalls fixed. All went well. Service was great! My service person was very thorough with explaining the fixes. I received a text when my vehicle was ready for pick up. They even vacuumed the inside front and ran it through the wash! Thumbs-up! read more

I want to take a moment to recognize the outstanding service and courtesy I received from Audi Plano and in particular from Joe Peer and Nathan Keron. I traded in a vehicle and bought a new vehicle last month. Joe and Nathan got me a great deal and made the sales process simple and easy and did everything possible to make the transaction work for me. If you're in the market for an Audi, do yourself a favor and visit Joe and Nathan. Thanks again guys! read more

Both the sales rep, Marcos Baladez who sold me my car and the dealership overall were accommodating with my budget and distance from the shop. Marcos wouldn't give up until he found me the best possible deal that was within my budget. Ask for this guy next time you go! read more

Avoid this dealership! Just don't come to this place at all. I had an issue come up that shouldn't have even been an issue but was because of the employees that turned it into an ordeal. I even contacted them through their website and directly emailed their General Manager (yes their GM) (I spoke to a few managers over the phone too, below for details) and NEVER received a response. How can you expect an establishment to run properly or be satisfactory when upper management doesn't even provide any customer service? My visit and many interactions with this dealership were regarding their service department but as a reflection of the entire dealership which I'm sure it is...don't even come here to buy a car. I had my 5,000 mile service which I scheduled and received an email shortly after to notify me that I would get a loaner vehicle. I thought "what a great time to see if I can get a Q5 loaner" because I had been contemplating an upgrade. I called the service department to make my request if they were able to accommodate and the woman told me I won't be getting a vehicle for my service because it's not necessary. I told her I was notified and I didn't request a loaner and after further explanation she realized that because I have a software update that that's why I was getting one. Then she ended with she didn't have access to that system so she'd get someone to input it and call me to confirm. No one called me. A few days later I called again and after yet another long discussion explaining the situation after i was told again i wouldnt get a loaner. I was told again that my request would be input and they'd call me back to confirm. No one called me AGAIN. It soon became the day before my service date so I called again. Spoke to yet another man in the service department who AGAIN tried to tell me I wasn't getting a loaner. THE DEALERSHIP TOLD ME I WAS GETTING A LOANER I DID NOT REQUEST ONE. I must have uttered that phrase many times in this particular conversation when the guy finally gave in and believed me. Then he told me that he can't input the request because there's only one Q5 in the loaner fleet and it was already taken. After speaking with a manager no one could get it done for me which is fine but no one acknowledge the fault on dealerships part or even apologize. If it had been a simple "no we can't accommodate your request" the first time or even the second time I asked I would've been fine with it. And I'm still fine that I didn't get the loaner I wanted but I am NOT okay with bad customer service. I was constantly told one thing and it never happened. No one did their research into my account before jumping to the incorrect assumption to tell me I wasn't getting a loaner. No one followed up in any way. How does a dealership not take advantage of an opportunity to sell? I will never come here or have any interaction with this place ever again. You should not come either. Do not come here! read more

I have bought two cars from here within the last two years with the same sells person Erasmo. He made my buying process so quick and easy!! He was very friendly and patient with me as a had a lot of questions. If you are looking for a new car make sure you ask for ERASMO! read more

Was dropped my car at body shop; they never fixed the problems plus they stole my dash cam and 2 pairs of expensive sunglasses.