Cannot recommend Audi Plano. If you have to service your vehicle, please go to either McKinney or Dallas. I took my e-tron for 20k service and a few recalls and now the car won't power up without having to reset the computers at least once a week. They also erased the car and control keys so it won't work with the app anymore and they can't fix that either. I took the car in to fix the system not coming up and they had it for 4 days and didn't even attempt to fix the issue so I had to get the car back. Avoid a service advisor named Bryan at all costs, he is only interested in revenue services. Luckily I only have a year left on my lease so I'll deal with it or go to another dealer that is less shady. read more

Audi Plano has gone far beyond my expectations. I purchased another vehicle from them today. Very great customer service. Marcio and Ricky knew what I wanted and they assisted me with patience, and professionalism. Steven topped it off in finance, he was very proficient and extremely kind, and after that it was a quick delivery, it was a very smooth and easy process. You gentleman were amazing and I will definitely see you guys again. read more

While I didn't purchase my Audi at Audi Plano, I have had it serviced here before with no issues. This time I had a TPMS Error light go on, likely indicating that they sensors needed to be replaced (they are more than 5 years old). I called and made an appointment that was almost 3 weeks out to have someone take a look at the vehicle and fix it. I patiently waited the few weeks for my appointment, and dropped my car off the night before in the drop box, as it was a 7am appointment. The day of the appointment I heard nothing from them, and tried calling around noon to check on the status. Went to voicemail and I left a message. Tried calling two more times, but nobody picked up. Before they were about to close, I went back to the dealer to find my car parked in the same spot in the entry area as I had dropped it off the night before. I went in to talk to a service employee to see what the status of my appointment was, as I needed my car the next day. He told me that me dropping it off was adding it to the queue of cars for service, and that their current lead time to even look at the vehicle and assess the error was about 1-2 weeks, then depending upon the error they would estimate how much longer it would take for them to repair it (based on parts and number of cars in for service). I then proceeded to ask about loaner vehicles because I needed my car for Monday morning. He said the wait for loaner cars was about 3 weeks. So to summarize, I was told that my appointment (that I waited almost 3 weeks for) was moot, and if I wanted to have my car looked at and repaired they would need to have the car for 3-4 weeks (most of the time sitting in their lot) in order to simply have my TPMS sensors replaced. Oh, and no loaners would be available for three weeks either. So I ultimately just asked them to give my keys back after my car had been parked in their entry way for almost 24 hours. I guess I will try a different Audi dealership. read more

My wife and I had the pleasure of dealing with Plano Audi when purchasing two 2021 Audi Q5s. Most importantly, the team of Ricky and Izzy. Fabulous sales team who took care of us, not only through the great-value sale, but after the sale. We can always call them and have called them to assist us with anything else we need related to the cars. Including, setting up technology, scheduling service appointments, and anything else. Their customer service does not stop at the sale. Ask for Ricky and Izzy. You won't be disappointed! Example of the customer service....After my wife fell in love with a white Audi, she took it home and decided the color was not for her, I called Izzy and asked if he would exchange it for the charcoal color she chose after. Who else can exchange a car with no problems after the sale? He took care of all the paperwork and called my wife to come pick up her new car in the her color she chose. Happy wife, happy life. Give him a call! read more

I have purchased multiple cars from Sonja at Audi Plano and she takes great care of me every time. She works with integrity and efficiency while still making sure I am happy with everything. I would highly recommend anyone interested in purchasing a car here reach out to her for the best car-buying experience! Thank you so so much Sonja, you are the best! read more

Classic "Bait and Switch" -Found a used Lexus on line. -Went for test drive. - Loved it. - I/we committed. "Write it up!" - Rep went to Manager for the 2nd time for paperwork. - Came back "car is not for sale". Let's look at inventory of Audi's. - I am pissed. We walk out. - I stop... got the Manager. He tried to sell us an Audi. - I reamed him on behalf of his Rep (Who lost a sale.) than we walked out - Manager could not have cared less! - Get chased out by a Senior Rep trying to get us to look at the inventory. (As if I am going to buy from them??) Classic "Bait and Switch". Get pidgin in to look at a sweet used Lexus at a reduced price... Pull the offer. Switch to Audi. If that isn't Bait & Switch... nothing is. read more

TERRIBLE AFTER-PURCHASE SERVICE! We bought a Volvo in July and paid our home-state taxes and registration fees. The temporary plates expired in September and they made ZERO effort to get us either new temporary plates or the plates we paid for in September. Will NEVER purchase from Audio Plano again and cannot recommend anyone do so. read more

No. Stay away from this service department. The Service Manager has a chip on his shoulder. Apparently he good at dealing with complaints and dissatisfied customers as I'm sure they get many. read more

Do not trust this Audi Dealership. The service department overcharged me a significant amount of money over what my warranty company allowed, even my warranty company referred me not to use them. I bought the car in July and through December the car was in the shop for a total of 68 days. The 3rd and even the 4th service visit they diagnosed and documented that I needed a new power steering pump. They even went as far to request a replacement authorization from my warranty company was approved as they state on the service department order internal failure. Yet I still would have been out of pocket over $2000. I took it to another off market Audi service that my warranty company recommended. They tested the Power Steering pump and it had no fault. The problem that Audi Plano was diagnosing was as a belt rubbing against the power steering pump pulley, the engine had been taken apart twice on the last 6 months. I just do not understand how Two (2) Audi ASE TRAINED TECHNICIANS falsified two separate reports stating internal failure when it was their issue from improperly reinstalling the belts and hoses. The only thing the "Service Department Manager would do was refund the 5th service diagnostic when I refused them to replace the PSP. Also, they also incorrectly transposed my odometer reading by 30,000 miles against my favor on the final bill. They refused to change and had to call numerous times and finally that open a ticket and corrected it. Unfortunately the mileage had already been reporting to Carfax and my car insurance increased by $80 a month due to the increased mileage in such a short period of time. They would not take any responsibility. The SERVICE MANAGER stated it was not their responsibility and would it compensate me for their error again. AGAIN I CANNOT STATE IT LOUD ENOUGH STAY AWAY. I disputed a shop overage charge of $500 and they won win my credit card. I will now file a formal complaint again the dealership, the service technicians individual names for falsifying documents and denied when it in black and white on their work order.l with National Institute for Automotive Service Excellence (ASE) and the better business Bureau. read more

New car sales rep (No need for names) did not communicate with any updates or information about making deal on new 2021 Q5. I called when they first opened at 9am and he seemed nice and asked questions about my trades, then never heard back. I reached out was told hold on for 30 more minutes by the no named sales rep and 4 hours later no response. Seems they don't want to help buyers looking for new car or deal with people remotely? Just my experience but may have been better for others trying to purchase a car remotely. Just looking to deal not be ignored. read more

My sales guy, Danny Vasquez, was very quick in finding me my 370z and it is one of the cleanest used cars I have ever seen. I like the finance people even though I didn't finance, they were still nice and no pressure and a lot of the other employees were super friendly and talked to me about the car . Danny Vasquez went out of his way to get the car to me as quickly as possible. I took the car two days after it came in . Amazing work by everyone involved! read more

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So far, I've no complaints about Audi Plano. Their service manager is top notch, and my salesperson Jonathan has been as well. I had problems with an older Audi model that it didn't make $en$e to fix, so the service manager helped me with an appointment at my convenience. I'd already been on their website and had found a car I thought I'd love. When I arrived for my appointment, it was already pulled to the side ready for me to test drive. She's the one I bought, and have loved her ever since. I love that you can book service appointments on their website, right down to choosing the specific time and the specific advisor you want. You can wait, or you can get a loaner car (you choose that when setting up your appointment). The waiting area is comfy -- they have a huge flat screen TV with comfortable furniture, and also a separate section with a bar and chairs with complimentary cocoa/coffee, snacks, and WiFi. (And the view of the R8s....drool...) So far they've always washed my car before giving it back to me, though I wish they'd clean the inside of my windshield without streaking it (but that's okay...easily fixed at home). My salesperson has always been there for any questions I've had, even after having my car for almost a year. So far I really like this Audi dealership! read more

Please read all the 1-star reviews, they are not lying. Purchased a vehicle from AutoNation in Plano (Audi dealership) great car, happy with it. The salesman was awesome, spent time looking nationwide to find the car I wanted, I knew I wanted a white one with captain seats front and back, they found it and it was delivered in a few days. The upselling started with the Finance dept and was hit with lies, car had 29K miles, she said I did not have a warranty and should buy theirs (hmmm sounded fishy), along with an oil change package. I bent and said okay as I do want to take good care of the car, only to get home and change my mind. It's a Toyota and I called a local dealer and they said it was covered until 36K and I know they don't break as long as you maintain so figured if there was anything big, I could get it resolved before the original warranty ran out. Getting the 4K back on the warranty package was like pulling teeth, no follow up, was told to work with the insurance company myself, any questions I had she did not know the answer nor cared to find out. FYI, the money was returned to the bank I financed with, not to me (which was my question), and my original balance was reduced by that amount, but my payment had already been set and is still original amount and will pay off a few months earlier then. I kept the oil change package, have used it two times and both times took 4 hours to change the oil. First Advisor sent me home in a Lyft which was nice, second time I called ahead and said I drive a Toyota, can you have the parts for an oil change available so I don't have to wait as long. Yes, we can do that. Get there, waited about 4 hours, no offer to get me a ride home. I complained nicely when it was finished, was not rude just said it was unpleasant to wait around for that long and was told to call him directly next time. A few weeks ago, called for my third oil change and asked to have an Advisor call me so I could discuss my recent encounters. No response. they could care less, they already have your money. Remember that Randy had said to call him directly, left message for him to call me back, crickets. Waited a week and called again and got a service advisor and when I said could they have the parts needed (nothing special, oil filter, air filter ready) he said no, they won't do that. Lazy mentality, guy was rude and kept saying I did not understand HIM when HE said it was not THEIR policy to order parts ahead because people do not show up sometimes. I said I do get it (I am not stupid), but what I do not understand is I spent 40K on a vehicle (not an Audi evidently) and am treated so poorly. Why would I not show up, I already paid for the service! Asked to speak to a manager, waited.....finally sent to a voicemail box where I plead my case and left my number. As you can guess, crickets. That is a few days ago and still no response. Bottom line, I do not understand how they think they can run a business so shadily. I would get fired if I treated people like they do, smile to your face, but know they won't get fired if they ignore you, are rude or lazy or jerks because it starts at the TOP obviously. I will not return to this location and recommend if you need a car from AutoNation, go to a different location and get treated like you should. They have access to their car database too. I now have appt at another AutoNation location to have my car serviced. read more

I have purchased 4 new Audi from this dealership. My new car of 5 months was in the shop for over a week. They do not update you on the status of your vehicle and phone calls, text and phone emails are ignored. Avoid this dealership!!! read more

All of the staff from sales to service are exceptional. The staff makes you feel welcome.

Not a good start and will not return to this location. We just moved to this part of the city and I had my car serviced at Audi Plano because it was super close. The first red flag was the rudeness expressed by the call center rep. She just simply didn't care that I was a customer. Second red flag was the lack luster, unenthusiasm displayed by the service tech. There was an issue with my Q7 (under warranty) and he told me to go back to Audi Grapevine to have it addressed. I can't imagine how awful the sales department must be. By the way, we purchased 3 new Audi's from Audi Grapevine over the years, and most recently the 2022 Q7. I'll make the drive back to Audi Grapevine moving forward. At least there, they know how to take care of their customers. read more

Thanks again to Gino for an honest and fast purchase of my Truck! They did everything they said they would and wrote me a check on the spot. read more

I wish I can give them a 0. I have 2002 Q5. I had recall service on airbag, so I went there for service and they told me they are able to complete the job within a day. However, they call me due to the schedule, they won't finish on time. It took 3 days to complete the recall service. Moreover, one of the button is not working. I asked them, they told me it was like this before. WTF!!! I also made an appointment at 9am to change the head light. I went on time, waited for two hours. they told me it is going to cost me $606 to change head light and ask me to buy new set of tires. I will never visit here again...... read more

Waited 2 hours just to complete paperwork to buy my leased vehicle and I had an appointment. Probably should have called the 800 number rather than going in. Not sure if it was a training issue but it shouldn't be that hard to buy a car. They have so many employees but they don't look like they're actually working! Service has been ok at this location. read more

I bought an A5 sports back with this dealership. Service was great! Very clean and professional environment. Highly recommend this place. My dealer was Ricky read more

Audi Plano - Car Dealers Near Me - Plano, Texas

Came in for an oil change 2 weeks ago...took 3 hours. Guy came back with "recommend repairs". I had NO issues before I came to this shop. My car was driving perfectly. Had an issue with my belt about 11 days after I left the shop. They quoted me a ridiculous amount (shady service advisor) and I paid...drove the car off the lot and as soon as I got to the stoplight, my oil pressure light came on. They didn't fix my car at all but made it worse. Now I have to take elsewhere after spending $1,500. My car was in perfect condition until these people got their hands on it. I'd give 0 stars if I could. These people ruined my vehicle. read more

FYI, this is an Autonation dealer. They have a one star BBB rating... The attitude at Audi Plano is pretentious AF first of all. Like most dealers, they barely have any cars on the lot. We ended up here because it's so hard to find new inventory now and they happened to have the new Q5 we were looking for. Even though we were already financed and had sent everything over ahead of time, we were still trapped at this stealership for over 4 hrs. just going through their crap process. To speed things up, my Wife actually typed up the paperwork for the salesperson. It was unreal. They also low-balled the crap out of us on our trade - I'm mean worse than that car vending machine company - it was insulting. We overheard and elderly couple next to us going through the same thing - they just got up and left. I got up to leave too and then they got reasonable. There is no negotiating sticker price in the post-Covid, supply chain CF world (thanks, Joe!). read more

I made an appointment to have my wife's Q8 look at and was told Aug 14 at 8AM. It is now Aug 22 and I have not received a single update about my car. Why did I make an "appt" if they were not even going to look at my car for 9 days? Just seems like there is a major breakdown in scheduling. Was not offered a loaner and I have a sizable car payment that I feel like is being frivolously wasted due to poor scheduling. read more

This dealership lied to me in regard to trade in value. Also they would not sale me the v hockey for cash because the wanted me to finance the vehicle. Okay his company only wants you to finance so that you will be in debt to them after you can not Make payment. They do not care about the customer and want to continue to make you subcome to them as a Rupert artist. Do not do business with these guys because they do not want you to pay cash for a car. They want you to foreclose on you for not paying their bill. do not do business with them!!! read more

If I could this dealership 0 stars I would. Do not stop here for a used car. On August 31, 2023 @ approx 7:30 pm I arrived at the dealership to purchase a 2016 Honda Accord. The vehicle had hail damage and they agreed to fix it at a later date. After purchasing the vehicle the battery died before I drove off the lot. Martin Morales, advised that he would get the car looked at the next day and replace the battery as that's what appeared to be the problem. I agreed, the next day he called and advise that his GM Neil Thompson decided to just get the vehicle fixed. They advised that it will take 10 days. I followed up with them on September 13, 2023 for an update on the vehicle. I was advised that it should be done soon as the hail guy was on the way to look at my car. I followed up again on the 21st and was advise that they were waiting on a bumper and that it was almost done. On the 28th I followed up again to try to find out the phone number and name of the company that had the vehicle. This day my sales person was off and I was denied speaking to anyone including a sales manager in regards to the vehicle. I was advise that I could only speak to my sales representative. I believe his name was Tyrone that advised me that the sales manager wouldn't speak with me. On the 28th, I then called the bank and was advised by the manager that I could do a swap on the vehicle. I spoke with my sales representative Martin Morales, and he advised that I could not do a swap but could only do a trade in. On the 29th, my son called and was able to obtain the phone number to the company who had my car. He called them and was advised, that Audi never told them that the car was purchased and being waited on. They advised that the damage was over $4500 to which Audi low balled them and wanted to fix for $2000. So basically, they took their time. The gentleman advised my son that the car would be ready on October 6. On that day, i was advised by Martin that neither the GM, his sales manager, nor himself could get in touch with him. He advised that the company was closed for the holiday. I asked, what holiday? He said Columbus Day. I repelled Hmm ok. On Saturday October 7, he text me and advised the car would be ready on Wednesday October 11th. He text me this morning to state that the car would be ready on Thursday and that he would pay my first months car note. When asked if the meant tomorrow or another Thursday he never replied. On Friday, October 13th, Martin text me pictures. After waiting 43 days for this vehicle to be finished. The bumpers were not touched at all. It looks like it was a rush job that may have started once my son made contact with the company. Stay away from this dealership! I have been lied to by this company from the very beginning. read more

WORST EXPERIENCE EVER!! I came to Audi of Plano in January of 2021 and test drove an Audi Q5. My salesperson at the time was Wade and I'm assuming he no longer works there. I explained to him that I was test driving vehicles and trying to make a selection. I wanted to test drive the car alone as I typically don't like to ride with the dealer. He said, "no problem". We completed the necessary paperwork and then I test drove the vehicle. I ended up buying a Honda CRV but since my income has substantially changed, I've decided to invest in the vehicle that I want. I'm currently comparing between the BMW X5 and the Audi Q5. Which brings me to today. After driving the X5, I wanted to test drive the Q5 again to see which one I liked better. I entered the dealership and was immediately connected with James Benjamin. James was pleasant and helpful. I explained to him that I do not want to drive the vehicle with a salesperson in the car. I also wanted to have them appraise my car while I was test driving so that I could see what my car would come in at. Like Wade, James took all of my information and then went to the back to get the keys. I also informed him that I was on my lunch hour so I didn't have a ton of time. I was then approached by Murad Marisay (sp) who informed me that he would be appraising my car and would be getting numbers, I said ok, no problem, I wanted test drive the car before all of that to see if it was something I liked better than the X5. I was then informed that in order to test drive the car, I would have to sit down and go over the numbers (i.e. payment, etc). I told him that I was on my lunch break and I didn't have time for that. He told me that I would have to come back and make an appointment to go over the numbers if I wanted to drive the car. I informed him that I wasn't concerned about the payment, I wanted to DRIVE the car to see if I even liked it. Prior to James coming back with the keys, I presented all of my information - which James showed him. He was in possession of my driver's license (address information), phone number, email address and he even had a copy of my current insurance card. I had to be very direct with Murad to tell him that I wasn't ready for all of that. I simply wanted to DRIVE the car - which is not illegal and not uncommon for someone making a $50k purchase. I can also understand if it is Audi's policy to have the dealer in the car but after coming here last year, I KNEW this was not the case. Further, in case Murad is completely ignorant of what's happening in the global news, we are in the middle of a pandemic - why would I want to be in close quarters with someone like that? After finally making it clear to Murad that I would not be allowing him to go over payments just to test drive a car (which is ridiculous), he hastily left advising James to "get her license and insurance" and then yelled out "run her LexisNexis, too". First of all, I never signed anything allowing the dealership to run anything, two is this how your dealership treats African-American female customers? Did he not think I could afford the car and didn't want to waste his time? James explained to me that there had been a recent ring of thefts in the area from individuals coming to test drive cars and then sending people to steal them. What on earth does this have to do with me? Is this how your white customers are treated? What does that fact that there is crime in the area have to do with me wanting to test drive a car? Is THIS what customer service has come to? I have test driven vehicles at Mercedes and BMW all within a ten mile radius of the Audi store and have NEVER experience such blatant discrimination. This was probably the worst experience I have EVER had at a dealership. The worst part is, I liked the Audi better. After this experience, I wouldn't buy a stick of gum from your dealership. read more

Avoid dealing with Adrian Podea!!!! He is the most rude and unprofessional salesman ever. He shouldn't be working there or any position that requires customer interaction. I hope that management reads this comment because Audi Plano lost a cash sale today. Adrian interaction was bad, he was in a bad mood, did not answer questions, he is not knowledgeable about cars and when asked about the car he gets upset. Clearly he doesn't care about his job or the reputation of this business. Amazing how quick he was to dismiss an opportunity for an easy sale. He needs to change his attitude or find another job. read more

Finding a caring and conscientious service advisor who goes above and beyond is becoming increasingly difficult. Bryan Cabrera meets those standards. Because Bryan is our service advisor. A total delight. And the reason I will replace my etron at Audi Plano when my lease expires. Bryan is a total delight with whom to work. read more

Despite coming in knowing what car I wanted and finishing the purchasing process in one day for the GT etron, the rest of the process has been a disaster. I've spent over 6 hours at Audi over two days to just get my car washed and detailed and despite this, received the car with bird excrement on the top and dust and dirt throughout the car. The manager, Mauricio, promised he'd have his service team take car of it, and yet even after a second clean it was still dirty throughout. I received a call from the manager the day I waited for 3 hours and still drove home with no service, and he promised the car would be serviced promptly the next day. Of course this did not occur. The only positive aspect from this experience has been Emari (hence the second star) who at least tried to fix the shortcomings of the dealership. I also had no issues with the financial department. I have had many dealings with Audi of McKinney, only a short drive away, and would recommend anyone try this location instead. You would hope a dealership with the sort of prestige Audi holds would treat high spending customers with more courtesy and professionalism. This starts at the top and clearly management lacks control and effectiveness at this dealership. Overall disappointing experience. read more

Do not ever buy a car or service package from this shit hole. Lazy and dumb service people who lie about appointments and how they service your car. I will never buy from this hell hole again. read more

My experience with Audi Plano started off strong but turned out to be a huge let down. I purchased a 1 year old used vehicle from them 3 months ago and the buying process was one of the easiest I've had. My salesperson, Yvette was stellar and got me in the perfect vehicle and was able to offer an amount I actually thought was fair for my trade in, something that's hard to find these days. Unfortunately, that is where the good customer service came to a halt. From the second I sat down in financing I was hounded about warranties I did not want and felt as if I was an annoyance that just needed to be shooed away. Despite coming prepared with my own financing, cash down and trade-in to cover the sale the actual process of signing paperwork felt rushed, hectic, and as if the employees just wanted to rush me out the door so they could go home. I should have know that would only be the start of my troubles. In the months to follow I received zero updates on the registration of my new vehicle. My temp tags soon expired and after calling 6 separate times I was appalled at how difficult it was for them to do the simple task of just completing titling and licensing! First I was told to wait 2 weeks, then it was wait another 2 weeks, then their story was that the plates had arrived but they needed time to finalize the title, then it was the plates actually hadn't arrived and it would take longer! Whether I was dealing with outright lies or plain incompetence is anyone's guess but the bottom line is that they found a way to make the process unnecessarily complicated and frustrating. The cherry on top was when I received my title with no lien holder listed and had to pay DMV fees to have their mistake changed. All the while my bank was sending me notices that if they didn't receive the title soon, they would increase my rates! I eventually did receive my plates and title, albeit late and with mistakes. Bottom line, if you are looking for a dealership that will treat you with the same respect and quality customer service after the point of sale, I would not recommend Audi Plano. read more

I will never do business with this dealership. They will lie and mislead to make a sale. They wanted me to sign paperwork a week before the car had even gotten there, sight unseen. Come to find out, the car that was on the truck they were selling me wasn't even the right car. They told me one thing and were trying to sell me a lesser car, good thing we read the invoice before going up there to sign. Their excuse was that the sales associate was new. I'm sorry but there is no excuse for a bait and switch. read more

The customer service here was friendly We showed up at night and there wasn't any business or people going on It worked out well because we wanted two test drive a few cars that we were interested in Our sales associate was kind and knowledgeable and had been with the company for many years It was a good experience read more

So here you go people...you can thank me later! First off, I don't leave reviews, good, bad, or ugly because it requires something of me that I hold very valuable, "my time." But I just couldn't treat this encounter as I do others. I had to let you all in on (what I'm certain is) a well-kept secret. Mr. T. Crawford might be one of the best kept secrets around town. The service that we received from him at the Audi dealership in Plano, TX, was unmatched to any other. We don't expect to receive honesty, integrity, knowledge, and genuine customer service in our consumer interactions these days. I was impressed and a little shocked at the same time by the level of balance in the character of this individual. Mr. Crawford has definitely changed my perception of auto salesmen and dealerships. From our initial meet and greet until the time that he passed the baton on to finance, there were no untruths, switch and baits, or haggling tactics involved. I trusted him because he demonstrated that he was knowledgeable about the brand and the business of auto financing. I took the time to write this review because someone referred Mr. Crawford to me, so I have to pass along the good news to you. If you're in the market but don't want the hassle that typically comes with an auto purchase, call Mr. T. Crawford today! read more

Giving 5 stars for Terry on service department. He goes above and beyond to make sure your service needs are met without any hassle and per your convenience. I personally have experienced his customer service exceptional every time I have issues with my car or service needed. read more

In regards to the service center? OUTSTANDING. I had the PLEASURE of speaking with Manager David prior to my visit where I had Calvin. They were SO accommodating, patient, and professional. Easiest service visit of my life. Thank you both so much! read more

I went to this dealership with my pregnant wife, we were treated at front desk, no greeting no seat offer. After 90 minutes standing over there and discussing about deals, finally we agreed on lease but I had to leave and come back, when I asked to have the quote to expedite process sales man told me he is getting copy of the paper but he actually swapped the paper to initial offer. I didn't realize this till I was on my way back to dealership. Will never go back to this dealership if they don't respect people. read more

From the very beginning -- to the end, when I drove off in my new (to me) Audi A7 -- the level of customer service from Audi Plano was top notch! It all started when I found the A7 I was looking for: White Car, Blackout Package, 20" Rims and less than 20,000 miles (18,595 to be exact). And priced right within my budget. I called the dealership around 8am, which is normally a time when car dealerships are closed, but a smart young salesman by the name of TJ Harris picked up the phone. I told him I found my car on their website and that I planned to buy it. Within a matter of minutes he sent me an email that had the car on "hold," assuring me no one was going to scoop it up before I got there. (Btw, this actually happened to me about a month ago at another dealership, so I knew these A7s were hot.) TJ then took it to another level. Without me asking, he took the initiative to shoot a video of the car and texted me so I could check it out. (At the time there were no pics bc the car just came in.) Because of this extra effort, I knew right then I was in good hands. Within record time, TJ had the deal put together. He introduced me to Evelyn Clark in finance. She was cordial. A real pro, having all the docs organized and ready the second I walked in. No waiting around. I love that. Then, the next day, I throw a major curveball at Audi Plano. I decided to trade in my BMW instead of just putting down cash. This really screwed things up! For Audi Plano, at least. Evelyn was off that day, and all the work she did had to be "re-done." (Sorry, Evelyn!) Enter Trey Underwood. Talk about a real pro, Trey was phenomenal. Without any pushback, or attitude of any kind, he made sure the customer was the most important person in the room and re-wrote the entire contract. In record time. The transaction couldn't have gone any smoother. This experience is not typical of most dealerships. But because the GM, Travis Miller, has surrounded himself with quality people, this dealership is definitely a cut above the rest. read more

Worst car buying experience EVER! First car we got had an oil leak and they took care of it. Then the engine started acting funny. Brought it in and it was beyond repair so we had to return and get another car. Within a week the next car started leaking oil they kept it for 2 weeks waiting for parts. We got it back and yet.......STILL leaking. They have had our car for 3 weeks now waiting for parts. We expected that they would take care of it since we only drove the car for two weeks. Nope. We were charged $2600 for repairs for a car we just bought! That car had no business being on the lot! We have been dealing with these people for over 6 month. Buyer beware!!!! read more

If there is a negative 1000 review that's what o would give. I stopped by at this place and there was a white receptionist women who refused to set up a sales representative to assist us. After being asked for second time, she said "fuck off my face". This place is an absolute example of racism and rudeness. read more