I didn't purchase my car here, only for services I come here for convenience, I've been here many many times, too many. First problem I had with my car (gas only fueling halfway and the pump stops, giving me only about 9 gallons instead of 16, what my A5 is meant to hold), obviously with that problem it was frustrating that I'd have to fill up every 2-3 days only getting 9 gallons max. I come to Audi, they gave me a rental, a week later they call me saying it's fixed and it's not, this happened about 3 times at least, then they started keeping it for longer and longer, most people that knew me then didn't even know what car I really drive because i'm always in a rental. It got frustrating to bring home my baby thinking it's fixed every time and again, it fills up to 9 gallons and the pump stops. Audi said they've done everything and started doubting me, I even had to take it up there once and drive their mechanic to the nearest gas station to prove I wasn't lying, on my own time, I couldn't believe it, after that, they tried to fix it again, by this time it had to be the 6-8 time I've taken it in and leaving disappointed, the worst part was me being accused of making up this problem (until I showed them otherwise, when by that point they should've just filled it up to see themselves instead of doubting their customers) and never once did they apologize to me that this issue remains when they said it should've been fixed until the 8th or 9th visit. Ok so a year later it was finally fixed (not exaggerating on the time), I have brought it back for maintenance, I feel like no one in the service department really cares or really knows what they're doing, i've been given misinformed information countless times, even false quotes, also while i'm there I don't feel like anyone cares to put in work in some decent customer service, checking up on clients, helping people who aren't sure what to do, I see customers ignored all the time. The last rental they provided me was NOT cleaned (including photos), it had a stench and a ton of disgusting stains on the seats, also cup holder and parts of the dash had random stain marks, gross I really hope they get their act together as a high end dealership should be. read more

Audi Plano - New waiting area as of 2015 - Car Dealers Near Me - Plano, Texas

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STAY FAR AWAY FROM THIS SERVICE CENTER! We purchased a Q5 and an A4 from this dealer. Service is absolutely ridiculous. Up to $185 for an oil change (w avg 3 hour wait w appt), $1,000 - $3,000+ for a scheduled check up w a long lead because they never seem to have enough loaners. I tolerated it for a while because I felt they must know what they're doing and the service manager David is an exceptionally nice guy. Frankly, if it wasn't for him, we'd have dumped these guys 2 or three name changes ago. On the last 3 hour oil change visit, the tech didn't put everything back together correctly and left a rag and small tool in the engine compartment. We started losing gas and oil; so we took it back in. They quoted me $175 to "diagnose" the issue. That was the last straw. It's one thing to put up w the expense and time if they're competent. But, this level of ineptitude eliminates that last reason to go there. Wish there was a 0 star option for situations like this. read more

I'm not sure why Audi cars require such expensive parts and specific parts at that, but they do. I'm here because the transmission fluid for the A4 I'm working on requires a specific formulation that's only found at Audi. I arrive and this place is pretty big, I walk in and come up to the front desk, "Could you point me to the parts department?" The lady behind the desk stands up and asks me to follow her. "How's your day been?" Me: "Well, I just woke up, so... it's going pretty good." She: "I'm jealous, I have to get up at 6:30." She points me across the service bay to the parts door and says bye to me. It's really nice here. There's someone to open the door for you at the service doors too. I walk into the parts area and Lily greets me. I give her a VIN and tell her I need the transmission fluid. She punches it up and gives me my total. I use my contact-less AmEx and it says it reads it but when she tries to get the transaction to go through, it's acting funky. I slide the card instead and everything's fine. I'm not sure why AmEx has this feature when it doesn't work just like sliding the card through the reader. Aggravating at the least. Now comes the best part. As I'm walking out, I walk past a cookie display. FREE Cookies! And bottled water! They were very good cookies - warm and soft. A word to the other reviewers. Audis cost a lot for upkeep/maintenance. If you don't want to spend a lot in maintenance, you shouldn't buy an Audi. To those of you who don't understand cars, mechanics and cars are just like doctors and people. You take the symptom, and you rule out the easiest root causes first with the information you're given until you have determined the cause. Some problems are easy to fix, others are not. If your car doesn't start it could be all kinds of things. The starter, the ignition system, the battery, the computer, a sensor. There are a myriad of things that could be the problem and it's not always easy. Sometimes the scanner tells you exactly what's wrong. Most of the time, it only points you in a direction and you have to find your way to the solution using deduction and the scientific process. read more

Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire-rotate and Wheel balancing (which was never done) They promised a refund for Tire works that was never done. But later realized that they cheated me, I never got my refund. Please stay away from Audi-Plano-Service. read more

I highly suggest that you do not take your vehicle here for repairs. They are incompetent. Even worse they do not own their mistakes. When I called to explain that I've confirmed with an Auto Nation collision shop that Audi Plano damaged my vehicle while attepting to make repairs neither the service dept mgr or the tech have bothered to even respond much less help me. I purchased a Q5 from this dealership and they have so little care for thier customers they do not even respond to my concerns. If you have had a bad experience with this dealership please be sure to post a review so that others aren't stuck with a vehicle damaged by this shop. read more

Its a pretty nice car dealership. I usually will come here for parts. The staff is friendly. I have no issues. Though its closer then Audi Dallas, I just haven't tried out their service department yet because the wait list to get your car in is sometimes long and unreasonable. read more

I bought my car here and had no complaints with that part of the process. Since then I have brought my car back here for service three times. Each time I have had to bring it back to get some part of the maintenance re-done. The first time they never reset my indicators, so I ended up doing it myself. The second time they didn't reset the indicator again, so I check my fluids that they were supposed to replace, they hadn't even filled them up. So I brought it back and waited again for them to correctly perform their tasks. After that I decided I would never go back here. I should have stuck with that. I got a "campaign" notice in the mail so I decided to go here and get that fixed along with a state inspection. Called up and made an appointment for lunch since they said they coudln't do state inspections after 5. I get there and they tell me they can't do the inspection since they don't have any more stickers, something they could have called me about, and I can either come back another day or just do the recall. I decide to at least do the recall. After 30mins my car is ready and pulled up, but I have to wait for my paper work. After another 30 mins of sitting around waiting for my maintenance manager, I think it was Vic, I asked the cashier if she has my paper work yet. She finds in the printer and starts to process me out. Vic finally strolls by and tells her not to give me the paper work yet. A few minutes later he comes by and says I might need new tires, after telling him I'll get them somewhere else he finally lets me leave. read more

Absolutely awesome experience. Top shelf dealership. My salesman, Ty Reynolds, was the best. Very professional and personable. He took care of everything I needed. Marcio, in finance, got me a rate that was quite a bit better than I expected. It actually beat the rate that my own bank had given me. Neil, the general sales manager was also awesome. You run a great crew Neil. read more

Just wasted a good portion of a Saturday afternoon - looked at a few vehicles I was interested in and settled on one. When through the dance about trade in value and so forth at which point I asked "many dealerships allow you to take the car home overnight so you can spend more time with it to be certain it is what you want" - response - yes, absolutely and tomorrow is Sunday so bring it back Monday. So I proceeded at this point to reluctantly complete credit app as I know the bearing a credit check has on your credit score. After all that and running my credit, the sales man came back and said, oh we can't let you take it home, that's the last one we have. If you want it you have to buy it now,. That was known previously, just another tactic car dealers use that give them the reputation they have - say whatever it takes to sale a car. I was livid at the tactic and the potential impact on personal credit score and the sales person said "if you're shopping for cars and have your credit checked multiple times, it all counts as one". I'll NOT take personal financial advice from that person and it sounds exactly like something a car dealer of this ilk would say - outfits like this irritate me to no end. read more

Very bad dealership. Not happy with them at all. I bought a car from them, the car had some damage in the hood and bumper. It was showing nothing in the CarFax report which was really strange. Business usually run on trust, my biggest mistake was trusting them. They made me test drive a different car claiming that my car would have the exact same feature, which it did not. They made me wait for a month to get the car(told me it would take a week to fix it), made me sign the contract for the car before the car was fixed and also said that my 5 car trial period would start after my car was fixed and I get my car. Since my car didn't have the feature it was promised, I went back to return the car and they said that my 5 day trial period started the day I signed the contract. They are not giving me my down payment money and keep stalling me. Even Up to today, it's been more than 3 weeks that I have asked for a refund, they keep stalling me saying they can do nothing. This dealership is shady. I suggest you not to go there. This was the first car I was buying with hard-earned money, they just made it a really bad experience for me. read more

I showed up here with INTENT to buy, pre approved, check in hand, research done, etc. We show up and the first guy that helps us is annoyed that we want to test drive. Didn't look me in the eye once. He gets the keys and then "allows" us to take a supervised test drive of the S4 I was looking at. During the drive the guy was annoyed by every question I had about that car. His name wasn't worth remembering, bald guy white guy with glasses. Stay away from him. When we got back, he drops us, which didn't bother me because I didn't want to buy from him anyway. Start working with Ricky. This gentlemen is the only reason they get ANY STARS. Wasn't aggressive, easy to work with, took every offer I made to the Sales Manager without fuss. Good guy. My problem? I make my offer, and Sales manager tries to play hardball with me over $400 in which I already came up $4000 from my initial offer and OVER their sticker price by $1500. Let me be clear, I was settling, the car didn't have the features I really wanted and the sales manager wanted to gut me when I wasn't even getting the car I really wanted. They played the "that guy is looking at the same car" bid. Here is what happened, the I the other guy was looking to finance through them, which obvious makes them more money. Needless to say, they didn't want to work with because they wanted to stack me and the other guy against each other. And like I said, the car was missing features I really wanted. I passed. He can have it. Thanked Ricky for his time ended it on a good note the best I could and they didn't even get my number to update me if he bought the car or not. If you don't use their finance office they aren't interested in your business. That's what I took from this Audi dealership. read more

As a response to Christina comment, supposedly, the sales manager's unviable solution to "make the situation right" (outlined in previous review) came directly from the GM. Christina -- if the GM wants to address the issue, please ask him to review my previous comment and offer a more fair solution. He can contact me directly (my information will be on file). I'd prefer not to reach out only to be spoken rudely to again. I'm happy to update the review if the GM does make the situation right. read more

UPDATE number 3 Friday morning I dropped off our A4 for the service issue that was not fixed. I was greeted by the Service Director - Randy. He did a complete walk through with me from square one to diagnose the problem with our door locks. He wanted to take an extra look at the issue with one of the techs to make double sure the problem would be properly documented and corrected this time. Toby also was right on top of this and apologized for the confusion with the repair order. I was then provided a loaner and was on my way. They were able to fixed the problem with the doors and I was able to pick up the car the same day. Now... This last experience was a pleasant one. I would like to thank Toby for being patient with us and Randy for jumping in. I do realize that Randy and his staff were extremely sorry for the missteps and mistakes made for this service issue. However, it should never come to the point that the service director has to get involved. I am grateful that he did, and I do appreciate the effort to make the repair right with us. I know this was a learning point for them to take a little extra time to pay attention to detail. It was also I learning point for me as well, in that I should always check something before signing off and to have a little patience when things don't go as planned. My over-all rating has to be a 3. My first few experiences with this one service issue was a hair-pulling dreadful 1 rating. The last time they saw the car they did go above and beyond to make things right with us - which deserves a 5 rating. No matter how right or wrong, the service staff DO know how to be nice and professional - no complaints there at all. Rating them all together - the overall is a 3 rating. Simply because it should have never come to getting multiple staff and a director involved. read more

Each time I go into this location I'm treated with such care and respect. It's what keeps coming back for the biggest of purchases, to the occasional accessory pick up. This list time Israel left me in the best of hands (Ricky and Izzy). Their teamwork left me in awe as they made sure every T was crossed and I was dotted. Their determination to get exactly what I came in for handled was like none other. They are wonderful contributing forces for the company and I'm happy to have worked with them. If you get a chance, I highly recommend asking for any of not all three! Thank you team! read more

I bought a new (to me) car this week for my birthday. I knew exactly what I wanted so that helped to narrow the search down to 5 dealerships which I visited over 2 days. Here's a summary of my experience. Click the links at the end for my review of all the other dealerships I visited on my car search: AUDI PLANO (AutoNation): Didn't spend much time with Lee because the car was NOT a certified used car. I learned that you can only get these from the original car dealership; in this case Nissan dealer. Click the links below for my review of all the other dealerships I visited on my car search: CREST NISSAN Frisco http://www.yelp.com/biz/crest-nissan-frisco-2?hrid=JnB58h_iCnOuWv5D-kqYaQ TROPHY NISSAN Mesquite http://www.yelp.com/biz/trophy-nissan-mesquite-3?hrid=uUpB0CJWraNIDYSGUhm4Ow AUTONATION NISSAN DALLAS http://www.yelp.com/biz/autonation-nissan-dallas-dallas?hrid=4pSw-voO5EAlFljGDCLoFg AUTONATION NISSAN LEWISVILLE http://www.yelp.com/biz/autonation-nissan-lewisville-lewisville-2?hrid=B7jVcDmzvDBHhEYdAn2S2A read more

I scheduled an appointment for some service on my A3 last Wednesday. At the same time, the service advisor told me he would schedule a loaner car as well. I drove into Plano on Wednesday, but when I arrived I was told the loaner car wasn't put on the schedule. Toby Jamieson gave me his card, and told me that he would get a loaner car and deliver it to me on Wednesday afternoon or Thursday. He told me to call his cell if I needed anything. I hadn't heard from anyone the past few days, so I called this morning. Toby told me that there was a waiting list for loaner cars, and that he would have the Service Manager call me back. A couple minutes later, Randy called. He told me that I was on the waiting list, but someone would call me early next week. This is the first bad experience I've had with Audi Plano. I really hope this isn't the new norm. === UPDATE === Thanks Molly. Wednesday will be a week since I made my original appointment. I just need to get my car fixed. If I don't hear from Randy or Toby tomorrow, I'll call the GM. read more

Horrible experience, we were ready to go to sign and they lied to us now saying we didn't qualify and had to pick out a different car, when the truth was the manager was holding it for someone else. They called us back that weekend saying car was available that hold deal fell through. We went in qualified again no problem. We bought the warranty. Signed left thought we were done! Strangely days later we received a call again days later asking us to come back sign updated paperwork. Warranty is a joke the car had an issue we had to pay out of pocket! I don't trust this dealership or the staff! True embodiment of a sneaky car salesman! Nothing classy about this dealership or finance team. read more

I am going with zero stars...I recd a notice regarding ANOTHER recall on my car so I made the appt...showed up and they asked why I was there? I said I was there to fix the recall item? " we dont have the part and will call you to come back...ok, I get a call to come in to fix the part and still dont have the part??? I come in today because the lady tells me they are setting aside the part for me and show up to find out that they have no parts. This is my third time wasting my gas/ day going to this sht hole service dept. Have the fkg courtesy to call ppl and let them know that the part is not avail. so they dont waste their time!! read more

While the car buying experience was good, the ownership experience has been poor, thanks to the incompetence at Boardwalk Audi. I want to go into great detail, but I don't want the details to work against me. Basically, the car is not ready in a timely manner (after oil change, etc.) and every single time they touch the car they damage something on it for which we have to return again to have the issue fixed. I can't wait to get rid of the car, find a competent dealership (I don't care if it's a Mazda, just give me a dealership that doesn't destroy cars in its care!), and go with that. Otherwise, I am fed up with new cars and I will drive a 20 year old piece of crap that I can fix myself. Update: After much back-and-forth, Boardwalk Audi finally did the right thing and performed the service work /replaced parts without charges. It was a struggle, but in the end they did the right thing. This is good. Probably not enough to make me want to buy another car there, but it's something. The service department remains understaffed, underpaid, underappreciated, and disorganized. What they need is a dental office manager to come in there and straighten things out!! read more

In the summer of '11 I purchased a CPO A4 and the buying experience was great. I've had the car back in a few times for various reasons and I have no complaints about the service department. They have always been fast and friendly in dealing with whatever issue I had. They always quickly provide me with a loaner and if it's a quick service and you are going to wait, they have iPads you can borrow while you wait. One thing I do know is that once my warranty runs out I might have to find another place for service because their prices are outrageous. I know this goes with the territory when purchasing a German car, but I know some of these services can be had for much less at independent Audi shops. For now, as long as my warranty is in place, I'm pleased with Boardwalk. read more

If I could pick ZERO I would. Been to this dealership two times looking for a vehicle. No one waited on me. Got out of the car and walked into the building. Nothing. Sat in the car and pushed buttons. No response. Walked to the desk, guy picked up phone fast pretending to be busy. Girl looked up with a very disgusted 'don't talk to me' look and asked "do you need something"? (Eyebrow raise and snarled lip). Asked about convertibles. Still no salesperson called or asked to help. Wanted to scream in my best Pretty Women way "I got money to spend in here!!" Guess I'll drive my BMW through and say "You work on commission, don't you? Big mistake. Huge." But seriously, extremely disappointed in the fact that no one lowered themselves to even say a word. I will buy a convertible soon. It will not be an Audi. read more

I took my car in today to the svc dept, and they were awesome! I had an appt at 10:30 (that was the earliest they'd have a loaner available) but I ended up being in the area at 9:30 so I popped in early. Sadly, they didn't have a loaner available at the moment but Christian offered to come pick up my car and drop off a loaner later so I wouldn't have to hang around or return later, which I thought was generous. Anyway, I gave him the run down of my car troubles ("Parking Brake Malfunction light") that was popping up after the body repair I recently had elsewhere. He told me it was due to the work I had done--something with taking the car apart and electrical errors and blahblahblah-car stuff-blahblahblah...... and that he would look at it RIGHT THEN if I could just hang around for a sec. Welp, Christian fixed my car up real quick (I think he reset the indicator or something, idk) and the BEST PART? Not only was it fast but it was freeeee! Yes. You read that right. I guess because it was an easy "fix" and didn't require actual labor, parts and such. (Can you tell I'm practically a car genius?) Or maybe it was just my lucky day?? I'm so happy with the service department and will continue to take my car into Audi Plano. One reviewer mentioned that servicing an Audi is expensive... TRUE STORY, but luckily they don't have problems often from what I can tell! Someone else mentioned how much they hated their Audi and all of it's troubles, but I don't feel like that at all. I L O V E my Q5. I once read that luxury cars won't make you any happier than non-luxury ones, but this is the one kinda sorta pretentious / totally materialistic thing I own that makes me happy, happy, happy...Each and every time I get behind the wheel! read more

I took my car to Audi Dallas for a service appointment but they didn't have any loaner cars available which prompted me to go to Audi Plano as they could accommodate me. My service experience with them was great. They were thorough & timely. They also have a neat & innovative way to communicate with the customer through text & video to update you visually about repairs & process. It's very slick & keeps you properly & promptly informed. Auto scope was about 20 dollars cheaper for an oil change & when I asked my service advisor Hunter to honor their price, he told me no. I did think that based on me getting a loaner that it was worth the 20 dollar difference so I didn't complain too much. However if you are not getting a loaner, I recommend Auto Scope as a value proposition for repairs. I am disappointed that my car was returned with the service due warning still displayed on my MMI infotainment display which I will call about today. I also own a BMW & I must say that through Sewell & Park Place that they take care of all toll charges & aren't no where as nitpicky when it comes to their loaner car programs. I've come to understand that AutoNation owns this dealership & are a lot more frugal with spending in reference to their customers. I also found it rude when speaking to a manager yesterday, when I asked for his business card that he went to go retrieve it yet never came back. It is a beautiful facility with a great inventory & only their loan car cheapness will prevent my future purchases with them & have me spending my retail & service dollars elsewhere. read more

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The worst customer service!! No interest in looking at the needs of customers. My wife's car had a leak in one tire, they just disabled the warring system and sent her of without repairs. read more

Called the evening before to set up an appointment to look at a car the next morning, We arrived and Kim the salesman tells me someone is already buying the vehicle I had come to look at! He Tells me a lot of people say they are coming by and never show up! Well i am here now what? I asked to speak to a manager and he tells me that "they do not have a used car factory that they can order another one like it!" No kidding, how much more insulting could you be? Then they had the nerve to tell me the other sale might not go through and to wait! I have never seen such unprofessionalism. Thanks for showing your true colors before I spent thousands of dollars and could just simply walk away! Really, thanks! read more

First day we came in.. didn't have an appointment but were ready to purchase a vehicle. Front desk girl was so unwelcoming and made us feel like idiots for not making an appt to come in to buy a car (??). We left. We ended up coming back another day WITH an appt. Andrew Copp is who we ended up with. Found the car I wanted, a pre owned A6, but Andrew couldn't answer questions like "can you turn on/off heads up display?" "Does the car have automatic tire pressure readings?" "Does the car have Apple CarPlay?" His default answer was always, "I'm not sure, I'll check and get back with you." Which he never did. Anyways- I really loved the car, and after doing MY OWN research on it, I decided to trade in my Lexus for it. It was odd.. they wanted to make the transaction THAT NIGHT and make sure I went home with the Audi that evening. We got there at 4 pm and didn't end up leaving until 11 pm because we had to wait to go through financing etc. It was strange that everything felt so rushed.. and even though it was rushed, the majority of that 7 hour window was us sitting at Andrew's desk alone not knowing what was taking so long. The Audi needed repairs that were negotiated, but Andrew reassured me it was OK to take it home that night and they'd call me the following day or week to get the car in. We finish the negotiating and financing process and I drive the Audi home that night. What an awful detailing job. There were French fries and a melted granola bar under the drivers seat. There were latex gloves and trash left in the backseat. I took the car back to my hometown that next day and my parents were appalled at the story of the rushed sale and shitty detail job - this is coming from two people who have purchased many vehicles from many dealerships in their lifetime. Moving along ... I wait an entire week to hear back from Andrew regarding getting my car in for its needed repairs. He ends up ignoring my texts and calls. Then ignoring my fiancé's calls. I call service department directly and they say "SORRY I CANT HELP YOU" & I need to speak with Andrew to get it sorted out. I wait another week. Nada. Finally, I call Audi and ask to speak with the GM. Instead, Gino answered the phone and informed me that Andrew no longer works for Audi. So.... did all of andrew's clientele just slip through the cracks and no one was going to pick up the fact that people purchased a vehicle from this guy and still need to be taken care of? I've been speaking with Gino for a few days who is actually super responsive to my texts and seems like he cares about helping me. Yet I am still waiting to hear from the service department to get my car in. Audi Plano sold me a car that has paint damage, a hood that won't open, and a rear passenger door that sounds like it's going to break off, yet someone who didn't even sell me the car has to step up to take care of it? Mind you- I bought this car July 6. It's now July 30. Lol. Take away: 1) seems like they don't even want your business to begin with - educate your receptionist on customer service, 2) once they have your business, they don't seem knowledgeable on their own product, 3) once they've sold a vehicle, the process is incredibly rushed, 4) no after care or follow up. What's the deal with management here? I've purchased 2 vehicles from Sewell in the past and NEVER.. NEVER.. have dealt with these kind of issues. It's appalling and so disappointing. If I could tell myself something a month ago, it would be don't purchase a vehicle from Audi Plano. I will be sure to tell all friends & family about my experience here. My only compliment aside from Gino: sales guy Danny. He didn't even work with us, but he saw how frustrated we were working with Andrew. He offered to bring us water and buy us food from the vending machine. He checked in with us multiple times the night of the purchase to make sure we were ok. Thank you Danny. We appreciate you P.S.- I don't want a response to this review from a GM saying that they want me to give them a call. How about someone actually calls me??? read more

If you are a high end car buyer, you will be significantly disappointed in the service at this dealership. To buy an A8L and not have a premium service experience is not acceptable. Called service and was put on hold for over 5 minutes and then eventually hung up on. It takes over an hour to have a car wash done at times when they aren't even that busy. They shut down the car wash for months and when I asked about an alternative they had none. We had better treatment and service from Honda on my wife's car. I will not buy from this Audi dealer again. read more

Shout out to Marco at Audi Plano for being patient with me with helping me find my dream ride he was a tremendous help I give my guy 20 stars. read more

If I could give a 0 I would. Long waits, disorganized and completely misread the customer. High pressure and they'll take you to the car they want to sale not the one you want. Beware before you allow your car keys to be handed over for an appraisal. They'll hold them and you hostage. Oh and when you say you have to speak to your spouse before you make the purchase they shame you. No thanks. Go to the Frisco and shop luxury there. read more

5- Star Service all the way. Purchased a 2014 A5 with a unique package/color combo. I drove up from Austin and every part of the deal was as discussed over the phone. Audi honored my company's 'Supplier Discount' Off, plus gave me an outstanding trade-in value for my BMW. I know because I shopped. It is worth your time to drive North to get your vehicle in Plano. Inventory and service is GREAT! I am not saying this because I called a couple places, I am saying this because I searched inventory all over Central Texas, worked with a handful of Sales Reps trying to source the car I dreamed up of, and only Plano Audi worked hard to find me a solution. See my review on Roger Beasley Audi...these guys lost a $50k sale. Thanks Plano! read more

Called to inquire about purchasing a vehicle poste on their website. Bounced to a couple of slick talking representatives that refused to answer any questions read more

I am surprised at the negative comments below. Just purchased 2 new Audis in March - Q5 and an A4 Avant and found all sales, business managers, customer service, parts excellent. Have needed parts since and very quick. Facilities nice - one salesman I met who did not sell me cars has remembered my name everytime I am there - thanks CW. Customer Service all very helpful, always wash and dry car when visiting. Very positive exeperience. We are from Par Cities and went to Plano because all teh Lemmon Avenue dealers especially Park Place MB/Porsche are so rude and VW and Audi in Lemmon do not know their product. Audi Plan excellent - and if you want a REALLY bad experience at all levels - then try BMW of Dallas at 635. Horrible - I hjad an X5 for three years before Audi and service and quality horrible. Well done Boardwalk of Plano. read more

I had an amazing salesman, Gino! He was extremely helpful, communicated well & was very pleasant to talk to! 10/10 recommend!!

This one star is easy to give here with no regret. My girlfriend brought her car here for a simple replacement of a panel cover on the front of the car. All the dealership had to do was match the paint and install...sounds simple but no, not at this dealership. Five appointments later, they had lost the part, painted the wrong color (twice) and then damaged the cover on the other side when they took off to match. Believe it or not they then said it wasn't them, even though when they pulled up the picture of try first appointment there was no damage. The service was terrible, each time she brought in the car they made her feel as if it was her fault. I then took the car in for final service to ensure it was done correctly only to find out they had done an even worse job then I had expected. There was no apologies or requests to make the service right. To top it off they didn't even wash the car. Audi of Plano there is a reason you have such bad reviews and only three stars. I give you one and hope you change your standards for customer service before Audi corporate gets involved and overhauls the entire staff. I for one will never bring another car here. read more

From the moment I walked into Boardwalk Audi, I was treated excellently. Very professional service staff who squeezed a last minute appointment for me after one of my tires busted yesterday. They were even kind enough to have me use one of their beautiful new audis instead of waiting for a few hours at the showroom. You really cannot get better service than this. I'm a fan. read more

I didn't purchase my Audi here but I have gone in for service a number of times. Everyone I've spoken with is incredibly courteous and professional. Service is completed quickly and the staff provides continuous updates. Highly recommend! read more

I got 2017 Q5 here about 2 years ago, always great service by the technical support team. David and Robert are awesome guys, super nice and professional, fully satisfied. Thank you guys and Audi Plano. read more

Gino Bresolin was one of the best car sales we've ever worked with. From small things like sending out calendar invitation to detailed and passionated test drive walk-through, we had enjoyed every moment of Gino's service. The entire car purchase process was pleasant and smooth. Highly recommended to have Gino from Audi Plano, and we love our new car! read more

Do not trust the sellers here; they want you to buy the car so bad they would tell you false information just for you to purchase the car from them, but on the other hand they will put different terms and information on the contract. I personally asked him multiple times about my payment and he said it will be secure with my car,but they did not put it in the contract and now they told me my money is gone and they "can't" give me back on any part of it. When I addressed this issue with another worker she simply raised her shoulders and said: " your money is gone, all gone, puff, your salesman is an idiot" and smile at me. Thousands of dollars is a lot of money to me especially when I purchased the car, I was only 19. I love Audi and I love my car but the experience that I got from here is nonsense. I hope no one should ever be in the same situation that I am right now. So if you love Audi, go buy it somewhere else. NOT PLANO location!!!! read more

I've been asked 5 times to provide a review so here it goes. I just got an A3 and I have to say for me the buying experience was no different from buying elsewhere: I have to say James was determined to make the sale that day. And he was very thorough with his explanation of the car features. However, it was sad to see that even though this is a luxury car, the process was similar to any other car dealership where the price starts high and you negotiate your way down, at some point James had to bring out his "big gun" who was less than friendly but he "came through" with the price I wanted to pay and for that I should be thankful. After agreeing on the price I had to wait over 2 hours for a finance person to be available who in the end added 40 dollars to my deal to include maintenance but made me feel like I was winning. Really? Honestly the experience felt very cheap. Having said all that the car is amazing and I'm looking forward to an outstanding service experience. read more