1. Audi Plano

    1. Audi Plano

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    Plano, TX

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    Audi Plano

    2.7 (558 reviews)
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    Kirk B.

    The Audi dealership has a team of knowledgeable and professional sales staff. While the overall experience didn't quite have the same personal touch I'm used to at Sewell in McKinney, it was still a pleasant visit. I was especially pleased with the price they offered for my Q7, which exceeded my expectations and left me feeling good about the experience overall.

    Water Stains

    Update : Management has helped with this and replaced the entire sunroof panel (part of extended warranty) and coverered my pro-rated cost - I appreciate it ! Bought a used Audi March 2026. Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see pics) on the passenger side, headliner very wet and floorboard had sitting water (at least half an inch). After doing some research, discovered that this is known issue with 2019-2021 Etrons (and other Audis) = Audi Warranty Bulletin AWA-23-09 and a sunroof class action warranty extension. I took it in the dealership and 7 days later the technicians looked at it and found an issue with the wind screen and deflector not working properly. Despite having both a 90-day AutoNation Warranty and purchasing a platinum vehicle protection plan... Neither covered this and I was charged $725 to fix this Unfortunately, I have not received a permanent solution... Even though I brought up the warranty bullet and extension.... ....Will I get water in again in 6 or 12 months ? What if water leaks near the front controls or sun visors, potentially damaging the sensitive electronics and SOS systems housed in the roof console. Doesn't appear it's covered.... due to not being a mechanical issue. I do not feel resolved. And thus I have reached out to Audi Corporate to hopefully get a permanent solution. ** Update 12 days later (today is April 21st) , it rained, and Water got in the same area again !! ** Very Disappointed b/c things could get worse and I expected more from Audi Plano / AutoNation.

    BEWARE OF BUYING ANYTHING HERE, MOST ESPECIALLY AN EV!! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time we have owned it (1 year), and it has spent almost as much time at their service center as with us. It has stranded us on two trips, by being unable to charge. They have only one "EV" tech, who only seems to be able to call Audi and ask what to do. They give it back to us each time with issues still occurring. They claim they won't fix errors regarding the app, and claim they will only "fix" one error each time it is brought in. This, of course is as dangerous as it is irresponsible. We are being put in constant danger with many of the errors, which can shut down the car unexpectedly...or worse. We would never buy or lease any car from them again. Business "owner" responded here at first with only the main number of the dealership, telling us to "call" for assistance!. That does us no good, as we are already in touch with the people there, who don't do anything. It needs to go in, yet again, for additional errors. Since it is generally in there for 3+ weeks every single time, we can't be without transportation, and they don't always have a loaner. This is basically a NEW CAR! We have had it in for repair almost the same amount of time we have owned the car, and have had it in at least 3-4 times for an emergency electrical system/battery failure warning, which can cause personal injury, fire, or worse. They always return it to us, unfixed. It seems that all they do is delete all the errors, which show up again immediately upon picking up the car. This time, same thing. When texted for a further explanation, we were told that we have to bring it in, yet again, and this time it is likely to take SEVERAL MONTHS TO REPAIR! It seems they will now "try" to repair a cell in the defective battery, but they have to "wait in line" for a special table required for that. This is now beyond our or any reasonable person's limits of tolerance. All this time, we must continue to make payments on a car which we can't safely use...and they never were able to fix the fact that we aren't considered a "key user" by the car, and still can't remotely start climate control in the vehicle. It is in the 90s here, and the car is baking. They gave it back to us this last time, claiming they couldn't do anything, as Audi's server was down for a week. Audi has no clue what to do with electric vehicles!

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    1 year ago

    Crooks. Lie to you in finance. Please stay away. Lied about having to have an extended warranty or the finance company would not approve

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    7 months ago

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    Page 2 of 14

    Ask the Community - Audi Plano

    Review Highlights - Audi Plano

    So when it was time to replace my wife's 4Runner, Ricky Reed gave us a deal on a 17 Q5 that we couldn't refuse.

    Mentioned in 6 reviews

    Read more highlights

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    5 stars for O'Reilly Auto Parts. Every time I come in, the staff is helpful, knowledgeable, and…read moreactually takes the time to make sure you leave with the right part instead of guessing. They're quick to look things up, match parts correctly, and give solid advice without trying to upsell you. The store is easy to navigate, well stocked, and the checkout is fast. If you need anything automotive, this is the kind of place that makes the whole process simple.

    These people are the kindest and nicest people!…read more I am disabled and it is very difficult for me to get in and out of the car, pull my walker out and walk into a store without a lot of pain. When I pulled in front of the store one of their clerks was standing with a customer with his trunk opened. Before I got out of the car I wanted to know if they could check my car because the engine light was on, so I waited until he was about to go back into the store before I interrupted him. I really just wanted to make sure they could do it because I had stopped at another place they said they didn't have the device, that someone stole it. Anyway, the young man went into the store and sent another very kind man out to check my car, then he went in and printed out the read out of the diagnostic. I was really struggling today and this was such a blessing for me not to have to get out my walker, maneuver it up the curb and go inside the store. Many thanks to your kind professional workforce.

    Audi Plano - car_dealers - Updated September 2026

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