The service department are total scammers. They manipulate their reports. I've know of a past employee that sued them because he was fired because he was told to charge customers for services that they didn't even need. My brand new car came with a manufacture defect and they've altered the paperwork so I am unable to receive compensation. Do not do business with this location. read more

Recently picked up a Macan 4S EV from this dealership. Process was super smooth and everyone who works there was pleasant and easy to deal with. Nicely designed dealership and great snacks at the back too. Special shout out to Nate - I was his customer at another Porsche dealer and followed him to this dealership, a testament to how great of a guy he is, looking forward to more Porsches in the future, maybe next time with 2 doors instead of 4! read more

Porsche Irvine - New Porsche Macan 4S in oak green - Car Dealers Near Me - Irvine, California

Great experience with our sales rep David Nidess. He went above and beyond to make sure all our needs are addressed and taken cared of. We highly recommend asking for him. Thank you for an amazing experience. read more

I had a pleasure to work with Mason. He is our service person. He took the time listened & understood what need to get done. He put in new windshield wipers on our car due to heavy rain. Complimentary. We kept text contact following up on how the service was going. We are very happy with the whole team at Irvine Porsche. We had the pleasure to meet the GM Dan Comouche. Niko one of the service crew, & Mike the tech man. Bonus is that David Nidess who sold us our Porsche was transferred from LB to Irvine which we are happy to hear. So it's like home to us. I highly recommend Porsche of Irvine that they're awesome they make you feel comfortable. Lol Two little women coming in with their Porsche to get service. That The team respected and cared. The lounge & display room is also a PLUS . Thanks again Porsche Irvine . See you at our next read more

Horrible call in to AI voice loop no response. Service advisors are either completely buried in work or have no sense of urgency and apathetic attitude. It took one week with me calling emailing and texting to get a advisor to answer a simple oil change question. Perhaps Porsche Irvine could be helped by California DMV on efficiency and customer service. Thankfully I have a True Performance to service both my Porsches read more

Great service department but sales is a zero. They gave me an allotment of a 2026 Porsche GTS. When it came time to approve everything, I called them and the manager was supposed to call me back. They obviously found somebody who is going to give them over MSRP and they failed to call me back after a couple calls and a manager named Eric never got back to me. So I ended up getting it from Newport Beach. The service department has since serviced my car with a small issue I had and done a good job, but the sales department is a bunch of zeros. read more

Look for Nathan B.! Super helpful. Even let me check and test drive the car 15mins before they were closing! They don't pressure you and work with your schedule all the time. Even gave me a hotwheels version of the 911 I purchased! I would definitely go back here for my next Porsche! read more

Porsche Irvine - 911 Carrera T - Car Dealers Near Me - Irvine, California

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It's hard to put into words how much we appreciate Porsche Irvine. This dealership was not around when we bought our first Macan (shout out to Walter's/Riverside Porsche!) but since it is now the most local to us, we stopped by this dealership first when we decided to check out the Macan EV. The car buying experience was smooth with our salesperson, Larry. There was the usual haggling over prices, but no major issues. We walked away thrilled with the car, which drove like a dream. Interestingly, when that dream fell apart, that's when Porsche Irvine really shone bright. I firmly believe that a company's true nature shows itself when there are challenges. In our case, we ended up facing the most issues we've ever had with a car -- which seemed to be an isolated case for the model -- and Porsche Irvine provided the best customer care we've ever experienced through this whole time. From the knowledgeable and patient service advisors (Thomas, Jay, and Dean) to the incredible customer experience manager (Jeff) to the friendly and honest sales team (David and Roy), every last one has been attentive, efficient, understanding, and kind. They've kept us constantly informed of repair progress and have given us earnest guidance on next steps. Most people would have walked away from Porsche after experiencing the issues we had with our car. Instead, the team at Porsche Irvine have earned our loyalty for life and have given us the confidence we need to give the Macan EV another try in the new model year. We're not high rollers and I'm a woman - automatically making me especially prime material for being ignored, gaslit, or "little-womaned" in a place like this. But the team are so welcoming and inclusive and treat everyone who walks in their doors with the utmost respect. If you're considering buying a Porsche, I wholeheartedly recommend visiting Porsche Irvine! read more

Took our Macan in for its first complimentary service at Porsche Irvine, and let me just say -- if this is what car maintenance feels like, I might start inventing problems just to come back. Jay, our service advisor, was the MVP. He was so thorough, I half expected him to offer me a progress report with a video of his technician POV walkthrough and a TED Talk. He kept us updated every step of the way through text and honestly felt more like a long-lost friend who just happens to love Porsches. Meanwhile, Cedric in parts? A legend. Not only did he help us choose between coffee mugs and customizable Porsche Irvine water tumblers like a personal hydration stylist, but he made sure we left with more Porsche swag than we planned for. The service department was so clean I was afraid to breathe too heavily, and the amenities were top-tier featuring Nespresso coffee and snack samples as if we're shopping in Costco. Highly recommend. 11/10 would service (and for the amazing coffee mug). Also, Dean the Service Manager is just AWESOME to talk to! read more

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Overpriced Our assigned Service Adviser Mason Gilchrist was very delightful and the service department itself was beautiful. However the low rating is from the incredibly high Repair Estimate that would make anyone fall off there chair. As a new acquired Porsche customer buying a Used Macan, we thought the level of repairs wouldn't be that substantial, over Audi and BMWs, as we have owned those brands. It was a little bit of an insult showing us a bill worth $27K, when the car itself is probably worth $15-$18K. In Essence the service tech could of just quoted us a new macan engine for that price, with repair estimate of $27K for oil leaks. Thanks for completing the 2 Safety recalls nevertheless, but the service itself definitely tainted the Porsche brand, especially from a new customer excited to own such a iconic brand. read more

I just purchased a vehicle from Porsche Irvine last week. They made it a very smooth process and made me feel like a valued client. Definitely ask for Nate, he knows his stuff! read more

Definitely one of the worst customer services I have experienced in recent years with ANY businesses. I bought a new 911 GTS and went in for just an oil change after my first 1000 miles a few weeks back. (Ungodly long in-take process and vehicle retrieval/payment process this time) Since then, I have noticed that the oil level displayed in the vehicle to be around 60% when the engine is cold and around 70% when the engine is hot. Clearly, they messed up the oil change. I have contacted the service department on 4 occasions - every other day over the course of 2 weeks - requesting my service advisor to call me back to determine next steps. I was told he would contact me back within a couple of hours every time I called ... but he never did. After my 4th call, extremely upset about such lack of customer service, I decided to escalate to management. I found the email address of the service manager (Rick Gutierrez) on their web site and sent an email detailing my experience and disappointment. Guess what? The service manager hasn't bothered to respond to my email either. I suppose team member's professionalism reflects on the example set by their leader, as they say... I now understand why my family members and people in my firm have advised me to switch to Porsche NP as they have. They noted Porsche NP isn't great but definitely a step above Irvine. I have been customer in Irvine for about 10 years and currently have 3 cars being serviced there ... and their customer service has noticeably gone downhill in the past couple of years. Ironically, I literally just received a SMS from them reminding me to bring in one of my other cars for its 3rd year service! LOL...Really!?! read more

Visited this dealership twice looking for a new 911. One mediocre experience and one extremely poor. The sales rep couldn't be bothered to try to sell me a car. Treated as if I should be lucky to get their time, really terrible service experience compared to any other luxury vehicle dealership. Almost turned me completely off the brand. I decided to go to the Newport Beach dealership instead which was a totally different experience. Save yourself the attitude and BS, skip this dealership and go to the one in Newport instead. Wouldn't spend a dime with these clowns. read more

Called the parts department today for a mud guard on my 2013 991.1 First I get bad attititude and put on hold for 12 minutes waiting on a parts rep. Art was not evening working on his phone watching videos.Fine, they are busy... still not very luxury brand like. Then I ask for manager and Art starts cursing, so unprofessional and unlike any porsche experience I have seen. Porsche Coroporate should really look into this rude man read more

This is the worse dealership , we serviced our car at this location two times and both times they didnt have loaners for us so we were left without a car . So inconvenient and un luxury , imagine owning a Porsche and every time you go to service you are without a car for a few days. I recommend to go to another dealership read more

Worst place ever to buy your first Porsche or if you're collecting to your fleet. I came in to buy an electric Porsche. Bought a Porsche from here already Porsche Macan s.. got a bonus check and wanted to get another toy. I been here for 20 mins no help. Everyone looked at me and just walked by didn't say anything.. girl at the front desk is just playing her music on her AirPods with her hair down so nobody can see she has AirPods. I approached her and asked her about an electric vehicle that was on the show floor first she pulled out her AirPods and asked me what did I say so I repeated it and she said she doesn't know anything about the cars let me get somebody for you. I told her don't worry about it. I'm over it. The fact that she watched me walk thru the front door and never welcomed me is outrageous. Before I even came into the dealership, the mechanics were walking out of work. I'm assuming they already clocked out, but these guys greeted me more than the people inside that are supposed to be selling the cars. The mechanics were very laid-back and actually had a conversation with me before even walking in to Porsche. It's mind-boggling how when I walk in a potential buyer, nobody approaches me for any assistance. read more

I visited Porsche Irvine to get my car serviced and while waiting, I had coffee and a croissant and looked around the showroom. Since it is a high-end car dealership, the customer service is excellent. The Cayman 718 GT4 RS and 911 GT3 RS models in the showroom looked awesome but high-priced, so I don't really want to own them, but I would like to drive them if I get the chance. lol Buying a car is important, but after buying a car, maintaining it is even more important. Mr. Vincent Wu at the Service Department is professional and friendly, so he makes customers want to come back for the next service. The store is also very clean, and most of the employees are friendly. read more

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Made appointment for 9:30 on a weekday, came in a few mins early to be on time but waited for 40 mins and the explanation was there were 2 walkins, so what's the point of appointment system, you should say first come first serve then like a nail place. Also you would have to check in with your service advisor if your car is ready for pick up, they tend to forget let you know. read more

This is an amazing Porsche dealership in Irvine and the show room is gorgeous! I was here for an unofficial Yelp event tonight and they did a great job! Ashley was one of the people in charge and she was very organized. They had a few booths with mixologists serving exotic cocktails and some tasty treats! They had a really cool silent auction with a lot of sports memorabilia that was reasonably priced. I like the charcuterie cart in the VIP area and ate a lot of grapes and pistachio nuts. read more

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When we first walked into the Porsche dealership, we honestly didn't feel very welcome--no one greeted us or approached us for a while, and we were just about to leave. That's when Nate happened to walk by, and everything changed from that point on. Nate introduced himself and was incredibly kind, down-to-earth, and welcoming. He completely turned our experience around! He made the entire process of purchasing our new family car so smooth and stress-free. He wasn't pushy at all--just helpful, knowledgeable, and genuinely easy to talk to. What I appreciated most was how responsive and easy to reach he was whenever I had questions, even after we left the lot. It's rare to find someone so attentive and sincere in car sales. If you're planning on visiting this dealership, I highly recommend asking for Nate. He truly made all the difference. Thank you, Nate! read more

Garrick was great to work with. Excellent customer service. Entire purchase experience went smoothly. Thank you!! read more

Porsche Irvine - Car Dealers Near Me - Irvine, California

Shady dealer I bought a car 3 months using my on finance company and they haven't sent the pink slip now I'm in risk of defaulting on my loan because they can't do there job. Clowns they were quick to collect the money but not to there bare minimum. read more

They are terrible ! I wanted to purchase a new car, and they never called me back. Do not go to them , they clearly don't need or care for your business. read more

I received the best service at Porsche Irvine for my 2024 Macan. Renato provided me with great service and covered all my car's needs and returned the car to me looking shiny like new. I was extremely impressed with the quality of service and the awesome communication and commitment to customer satisfaction. I'm grateful for a dealership I can trust to deliver quality service and done so with quality and honesty. 2024 Porsche Macan Service Advisor Renato R. read more

DO NOT PURCHASE FROM THIS DEALER. My wife and I purchased a certified pre-owned Macan in December 2024. We added a Term Protection Plus service contract with optional brake and rotor coverage at a cost of several thousand dollars. Fast-forward to October 2025 - took car to Porsche San Diego for brake service and oil change. Our service contract was not "in the system" so no coverage. After speaking to "Kevin" in Finance at Irvine, he sent a new contract to me - said it was a clerical error and would be fixed. After signing new contract, it was not put into the system either. As of today (I called Porsche Protection) we cannot use this maintenance contract because it is not in the computer system and there has been no explanation why not from the dealer - yet they still have my money. I have spoken to three people (including Jeff Tuazon, Customer Experience Manager) at this dealer and the problem has not been resolved, nor have they called me to explain the situation or offered any compensation. read more

Unless you want your oil change to be $700... do not come here. I scheduled what should have been a standard oil change for my Macan S and was shocked by the final invoice. A basic service should not cost anywhere near this amount, and the pricing was not clearly communicated beforehand. What should have been a simple maintenance visit turned into an unnecessarily expensive experience. I will not be returning to Porsche Irvine for future service. read more

We recently purchased a pre-owned vehicle at Porsche Irvine at a compelling value. It was very easy to schedule an appointment online and I got a prompt response. Garrick, our brand ambassador made it such an enjoyable experience. There was absolutely no friction in making this purchase and it was actually fun. Garrick had the car ready for our arrival and no time was wasted - key in hand and an ice cold bottled water to greet us. After the drive, there was no pressure to continue, just ample time to assess our impressions and form a decision. The purchase process was easy and Behzad from finance navigated us through the paperwork in short order. The interest rate, although a few percentage points above market, reflected current rate conditions so I would not count it against Porsche Irvine. This is my second purchase from a Porsche dealership and the experience continues to be exceptional. I also had the great honor to meet Mason, the PCar Whisperer, in person. Thank you Mason (and Garrick for the intro) for taking time to meet your fans and subscribers. See you in the next video. read more

Porsche Irvine - Car Dealers Near Me - Irvine, California

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Called the parts department today for a mud guard on my 2013 991.1 Part MSRP is 49.99 throughout the normal world. That is the highest price that you should pay for this small piece of rubber. First I get put on hold for 12 minutes waiting on a parts rep. Fine, they are busy... still not very luxury brand like. Once I talk to the rep, he tells me that the part is not in stock and price will be 120 dollars. I told him MSRP is 49.99- he said Auto Nation makes the prices, so it is what it is. Spoke with parts manager, same deal. We don't control the prices, the Matrix does... So I ask you, where in the world, besides when buying a GT3 of course, do you expect a 120% markup from MSRP, just because they feel like it? Why would I ever buy a car from this place? The level of arrogance that Porsche and their dealers are portraying is out of control. read more

Probably the worst dealer I've ever been to. Takes 20mins just for someone to come to the parts dept. Do not come here Literally no one else can help. Ppl give zero ducks read more

Came in for an oil change on my cayenne coupe. Thomas helped me and I have to say he is very knowledgeable about porsche products and I really appreciate his thoroughness regarding my vehicle's service and any questions I had. I very much recommend porsche irvine for any service needs for your car. Thank you! read more

Our experience with salesman Michael U. was awesome!!! We walked in just to look at a few cars and I didn't feel pressure at all to purchase yet felt like Michael went out of his way to educate us on the cars we were looking at. We decided to purchase that day and we were in/out pretty quickly in a few hours! Super painless process from beginning to end. Thank you Michael for helping us get our dream car!! Best experience at a dealership!! read more

Purchased my pre-owned car and it was such a seamless process! Discussed what car I was looking for with Matthew via text a few days prior and had a great experience with him test driving the car and chats regarding the car. Him and David got me handled in terms of pricing relatively quickly. Steven helped me out with the finance portion of the deal and I was walking out with my car! Matthew helped me take some pictures with a bow on the car - would recommend them for your car needs! read more

Amazing experience from beginning to end. Roy Lopez delivered an exceptional client experience. He was communicative, responsive and thoughtful, helping me find my new car. The team there is so honest and cares' so much. One of the managers, Eric spent time going over the pricing with me and giving me even better news about my rates than I anticipated. Finally, Steve Marshalek was so amazing. He helped me finalized financing but left me with some profound words of wisdom. Just one of the best experiences. read more

A big shout-out to Mike Ulibarri and Matthew Anthony at Porsche Irvine for helping me purchase my 2018 Cayman S that came CPO! The car is amazing and has practically every option available and is damn near mint condition. Believe it or not I knew I wanted the car after it was posted online even though no photos were available. I saw the spec list and knew I had to have the car. Went down to the dealership 3 days after it was listed only to find out it was being certified which was a huge bonus! All the service is up to date and they put on four brand new tires. Can't wait to get this thing opened up on the twisties! The car was priced right and all of the information I asked for including the CPO checklist and the work order for getting it certified was readily provided. The finance guy didn't try to hard sell me any bulshit add-ons and the entire buying experience was straightforward without any games. Don't take my word for it just go down to Porsche Irvine and get into the car of your dreams.... life is short so go live it!! read more

Did not purchase a car from here but brought my vehicle in for service. Jay Rivera is he is professional, attentive, and constantly kept me informed with the status of my vehicle. read more

Don't go here to buy a vehicle. I met with one of their sales rep on a purchase. They told me they would check to see if they could order it, but I never received a call back. I even spoke with this persons manager. Nothing. No response. Then I call back and they said they had some coming in and would send me the order sheet, but again, nothing.... I was trying to be a good customer and to stay with them long term to do service, etc. and to build a good long term relationship, but they are terrible and apparently don't care about these relationships with potential long-term. This place is disgusting and I would avoid doing business with them. As you can see, I'm not naming names here, but I can read more

I want to buy a part from Porsche Irvine the guy over there. He was very rude. He's he's not qualified to work with Porsche. I don't know big company how to hire rude people, ugly and dirty. read more

I recently leased a 2024 Macan EV and worked with Nate Bagnol in sales who treated me like a VIP during the entire process. Mike Rusznak helped me with some technical questions and Steve Marshalek sold me the protection coverage which gave me additional peace of mind. This dealership fully deserves a 5 star rating! read more

Horrible! Do NOT go here. Walked in there yesterday. They were completely dead. No other clients in there. At least 4 sales guys there. No greeting. Never approached us. I can see from reading other reviews, that I am not the first person to have this experience. I rarely feel this, but let's just say that maybe I didn't fit their profile. Even after we said something. The guy sitting at the front gave a rude smile. Like he didn't care. I find it funny, these guys are salesmen at Porsche. You don't own the dealership! Get off your high horse. Later I called to speak to a manager, was left on hold then hung up on. I called back, they just let it ring. Bunch of unprofessional jerks!! Go to Newport! I highly recommend Soheil at Newport. He took his time, super nice guy. We are in the process on filling out paperwork now. read more

No greeting - No receptionist - 2 sales people playing video games sitting at their desk After approaching 1 sales guy, he reluctantly drove up a car. While test driving he had no interest in the sale, he had no product knowledge and he displayed low key racism. Don't shop here, you will be disappointed. read more