I bought my car from Matthew Ryan and couldn't be happier with the process. Mr. Ryan was very low-pressure and let the vehicle speak for itself. There were a few things with the vehicle I wanted to be addressed (I'm picky and particular) and he made sure they were handled prior to delivery. I look forward to working with Mr. Ryan again in the future. read more

Terrible service center! Negative stars if I could. Brought in my Audi Q7 for analysis with perfect tires , when I picked it up I had a flat and they didn't want to be responsible because " i didn't approve other repairs from them ". My tire valve was damaged so I left with more issues than when I had arrived . read more

Did not find dealership very welcoming. I Went to see used car inventory on Saturday and was at the showroom 30 minutes before closure. Showroom Manger got some attitude and pointed out during our 2nd visit that I was there after hours. Sales person signaled me to visit the showroom 2nd time to work out the deal but we were not able to make it happen because of Manger's attitude. It was such a waste of time. Nabeel Haider read more

I will highly recommend this location for all the services! These are the outstanding team need to get recognized like Jose, Ali and the entire team are working hard everyday to support us! These team are making difference with all they do in all my visits and my family that are also using their services are feeling the same. I am ready to buy my next car and due to all my service expenses it will be another audi. Jose , Ali and team thank you for all that you are doing and Happy New Year! read more

I bought my first Audi (a 2010 Q5) at another dealership a few years ago. It was a great car and I often had it serviced for regular maintenance at Audi Tysons Corner. So when I started thinking about getting a newer model Q5 I started ...and ended ;-) at Audi Tysons. The salesman was Driton and I have everything positive to say about what he made to be an excellent Audi SQ5 buying experience. Sales people are compensated by how many cars they sell, Driton is a very good sales guy plus he has an excellent manner with people and he is extremely knowledgeable about even minor details of the Audi line. I am writing this review because it is important to recognize those people who stand out and who are a pleasure to interact with. Great car. I am very happy with the choice. By the way, this car is already looking forward to getting the same excellent service that my previous Q5 received from the Audi Tysons Service Department. Highly recommended cars, sales department and service department. Thanks! read more

George in sales is good. The rest is as follows. I was called when the license plates were ready to be picked up. I asked if they could be mailed and told "generally not." A few days later, I got another call, but was told that they WOULD mail the plates. Great! This saves me some time, I thought. However, a few days later, I spoke with Leslie, who was very nice. This was 1/23/2018. She told me the plates would be mailed out "today or tomorrow" and that a manager gave her the approval to do this (while we were on the phone). I believed her. So...it's 1/26/18 and still no plates. I called. Guess what? The plates are still there. I told a random salesperson (who happened to pick up the phone) about the situation and he seemed not to be at all surprised. No apology, just "ok so you'll pick up your plates right?" In my opinion if they can't follow through on something so simple they can't be trusted with actually repairing a car, which is much more complicated than dropping off a package. Sad. read more

I didn't actually buy a car from them, because I hadn't completely researched what I was looking for, but they struck me as a very honest, ethical company. You can tell when someone is being straightforward with you. This place told me, "Here's the car, as far as we know this is everything wrong with it, we'll sell it for such and such." It would have been a no-brainer if the car was what I wanted, but that was my fault for not fully going over the listing. I wish I'd been able to purchase from here, and I'll definitely keep them in mind or recommend them in the future. read more

SERVICE CENTER REVIEW: Hands down the sloppiest service ever. Had to constantly hunt down my rep, would leave numerous voicemails for not just mine, but 2 others, and kept getting false reads on my "must have" items to service. Changed my rep agent 3x and still none could meet my most minimum needs. I would highly recommend going to another service center. read more

spent over $100k over ten years here. firstly the certified Audis are not well checked. bought one and have all sorts of issues. non covered by warranty of course. muffler clamps rusted away one year after their supposed great certified standards. service dept a joke. wait 5 weeks for appointment and they don't even get the car in that day. service reps arrogant and rude. new car came without manuals. never called me back to make good on that. take it from a veteran of this place. new A4 turbo blew up at 55k miles. before that replaced so many pumps and sending units that made car conk out in traffic. avoid any 4 cylinder models. stay far away from Audi Tyson's. read more

I went to Audi Tyson's to look at a few Q5's they currently had on the lot, it was the last weekend of May 2020 and still in the middle of COVID Phase-1. When I arrived I was quickly helped by the concierge who paired me with Matthew Ryan, the whole process was easy and very safe. I spoke with Matt for a long while about different options and he took the time to not only explain the difference between each of the types (Premium, Premium Plus, Prestige) but he went through each and every line of the window sticker to find me the exact car that I wanted down to the wheel type. Even after I was very upfront about how I wanted 1 exact car they had on the lot, he was still willing to work with me on the pricing to make it work for my budget. I was also able to quickly get approved for Audi Financing at an amazingly low APR and actually left with the vehicle that same day. I could not have expected a better experience while buying a car, I never felt like he was pressuring me. They had a few items to fix that they couldn't on the weekend and Matt arranged for them all to be solved that next Wednesday. I brought the car back and got amazing service from the service department. If you are looking to buy an Audi go to Tyson's Corner and ask for Matthew Ryan! read more

First time car buyer who purchased a used BMW here. Worked with Matthew Ryan and had a great experience from start to finish. Called in advance the day I wanted to test drive the car--by the time I got there the car was cleaned and ready to drive, no delay. No pushy sales tactics or arm twisting throughout the entire process. Great car-buying experience. I came in with a specific budget in mind and Matt was very respectful and willing to work with me on the price. By the time I got to financing, the dealership was closed but the staff worked to complete the purchase. No hassling or pressure at this stage either. I recommend visiting Audi of Tysons Corner when shopping for your next car. read more

I had an amazing experience with Audi Service center. I bought my car from Audi North Park TX, which had issue with brakes. Had my worst experience with them, unprofessional and unethical staff members, but Audi Tysons made me realize, everyone is not same. We still have professionals out there who care about customers. I would really thank "Seyed Talatory" for taking care, He made my visit even better by looking into the issue and providing excellent customer service. All of the staff members are very professional and friendly. read more

I purchased a Audi Q5 and I am so impressed with everything and everyone. All promised parts were done. George from sales is a rare gem I recommend him highly. Car buying is never fun but he made this painless. So far the service area is amazing as well it's clean and well maintained. Everyone is friendly and kind. They also know how to handle kids read more

Audi Tysons Corner - Car Dealers Near Me - Vienna, Virginia

This review is for the service department. tl/dr: falsified service reports and incompetent techs. I'm never going back. I have been to this dealership for service a few times, and usually have so-so service... roughly what I expect from an Audi dealership, they smile nice and drop the ball on things, but at least you've got the name brand stamped on all your invoices. My last experience, though, was far enough beyond the pale as to drive me to write this review. In March of 2019 I went in for my 75k service, and to have two tires replaced. For a variety of reasons I didn't pick up the car (a friend did), and when I got it back I noticed that the invoice hadn't been left in the car. So I gave them a call, and the service rep was happy to shoot it over to me by email, which she did quickly. On reviewing the 75k service report, I immediately noticed some strange stuff. First, apparently my transmission hadn't been reviewed... even though it's a manual transmission and it's kinda hard to use the car without touching it. Second, all of my tire tread depths went UP from my last report at 65k (normal for the two new tires... *not* for the ones that weren't changed). And third, my brake pad measurements all went UP from my 65k service. Now... I don't know or really care which report was wrong. Could be that the 65k techs wrote the report for my brakes as red so that I'd be convinced to change them, and then they were correctly marked yellow/green at 75k. Could be that they were correct at 65k and not checked at 75k. Who knows... but *something* wasn't done correctly, and it's hard to believe that even a novice can read simple measurements incorrectly so I'm leaning towards purposeful omission or falsification. A few weeks after the service, I noticed that the car was wobbling at high speeds. I didn't have the time to get it looked at, so I just watched it for a bit... but as it happens, about a month later the slave cylinder on my clutch failed. Sidebar: could anything have been noticed if the 75k service inspected the transmission? Dunno. In any case, the clutch was repaired quickly by EuroWerks (since I was still annoyed by the false reports at Audi), and they also took a look at the tires... and found that when Audi replaced my two old front tires and moved the old back ones to the front... they failed to put any weights on the tires at all (!!!). So much for mounting and balancing... isn't that kind of table stakes for a service shop? It's also worth noting that immediately after getting the 75k service report I noticed the issues above, and replied to the service advisor pointing them out and (respectfully) asking for her thoughts. Two months later, I still haven't received a response. And now I've had to pay extra for another shop to balance the tires because of Audi's incompetence. So. I suppose these guys are a step up from the BMW dealership that reused my old fuel intake hose clips after a service and ended up having to replace all the cylinder heads... but they must have gotten trained by the same people. If you need your car repaired... pick anywhere but here. read more

I worked with Matt Ryan to buy a 2019 Audi e-tron. Even though I was pretty focused on a car at another dealership, Matt gave me his full attention and did a complete test drive with me, extensively explaining the e-tron's features. When I told him I wasn't ready to purchase yet, he didn't pressure me but followed back up to see if I needed any help making my decision. When I suddenly decided to purchase the car right before going out of town, Matt obliged and facilitated a super quick purchase (definitely the quickest I've ever had), even staying after hours to make it happen. He's been available every step of the way, including when I needed him after the purchase. I definitely recommend Audi Tyson's Corner! read more

I bought a used Audi A5 from this dealership in 2019. In January the MMI unit failed so I replaced it for $2400. In April the MMI unit failed again. The dealership said it failed due to a body panel water leak that shorted out the system. I said that they obviously missed that in January. They expected me to pay to replace the MMI again. I asked for a manager to call me back, which never happened. In addition I had to ask for the video showing the water leak from the test 4 times before it was sent to me. I've owned 4 BMWs prior and always received excellent service from the dealership. It looks like it is time to go back to BMW. read more

After several visits to different Audi dealerships, I have to say I hit the pot of gold at Tysons Corner. From the moment I walked in to driving off the lot with my new Q5, my experience was excellent. I really enjoyed the professionalism and knowledge exhibited by the salesperson, George Awad. He really went above and beyond to see which vehicle would be the best for me and my lifestyle. Once we found the car, I was taken to see May in finance who was so personable and took the time to explain any added warranties. I could not be any more pleased with my experience at Audi Tysons Corner and plan to continue to purchase vehicles from this location. read more

I came for my annual oil change and maintenance check. This service location has the best customer service of any car shop I've ever been to and they do NOT give me nonsense advice! Dennis was very helpful in explaining everything and resolving my concerns about my car. After getting service through Dennis last month, I felt reassured that my car is in great condition to keep me and my family safe on the road. I've also worked with Alexander in the past, he also provided excellent service! I think when it's time to upgrade to a new car that I will stay with Audi because of the excellent service I've received through this car shop. read more

Excellent dealership, I live out if state and wanted to purchase an S8 that they had. Matthew worked with me everyday for two weeks trying to get the deal done with my bank. Unfortunately the deal could not be made because my bank had some language in their contract they were unwilling to change. Matthew suggested that I fly to Virginia to make the deal and that's exactly what I did. He picked me up from the airport, we did the paperwork, and he took me back to the airport super easy. The dealership set up transport for me and I had my car in 2 days and now I finally have my dream car. Thank you to everyone who helped make this happen read more

I went to Audi Tyson's to renew my lease and this is my forth lease term with them. I don't find them to be honest on their sales . I have been charged by almost $1800 a month after I changed my lease over some extra mileage which was promised to me at the point of sale to be deducted if I would renew to a 2020 Q5. I definitely don't recommend Audi Tyson's. Their management( Mike) is ignoring my emails For days and days and returns email after few attempts. I never had this issue with either Rockville or Bethesda Audi in a past. I feel like they trapped me over $1800 which any other dealership wouldn't do to their over 10 years customer. read more

I can't say enough about these guys. They helped me through the whole process of buying my new car and was always there when I had a question. I want to give a shout to Matthew Ryan, he is the best car sales person I have ever had. In my life I've purchased over eight cars and this experience was one of the best. read more

I did not end up buying an Audi, but the salesperson named Dimitri was extremely helpful and knowledgeable about cars, which is not often the case at car dealerships these days. read more

The service here is awful. They outsource their call center so when you call the dealership you have to go through a bundled call center with 2 other dealerships. They do not provide you a direct line to the dealership's service center and only know it if your advisor calls you. First time getting service: I called ahead for an appointment and brought my car in at around 8:00 AM. They didn't bring it back to look at it until almost the end of day. They looked at it the next day and informed me of a timeframe when it should probably be ready. On the day it was supposed to be ready, I didn't receive a call. I had to call the outsourced service center multiple times after which someone finally called me back and they informed me that my advisor wasn't in that day. It wasn't until later that evening that I was informed that my car was ready. The sub for my advisor didn't know the correct policy for returning the loaner and told me it had to be back by the next morning. My real advisor called the next morning and told me by end of day. Since I was coordinating the pick up with my work schedule, it was very annoying. Second service visit: I was informed later in the same day of drop off of what the issue was. At that time I was informed that the part would be coming in Friday. Most of Friday passed and I received no call from the dealership. I tried to call the advisor's direct line but he did not answer or return my call. Going through the call center, they informed me that the part didn't come in and since Saturday was a half day, my car wouldn't be ready until Monday. The call center phone system hung up on me multiple times before I could speak with anyone. For a major dealership, it is poor supply chain management for a part to just "not come in". It is also poor communication in general that my service advisor was not going to call me and inform me of the delay. I have a loaner vehicle but I still expect communication so I can plan. In summary: I am severely disappointed that a luxury brand would cut costs by using an outsourced call center which is not providing a high quality service. read more

I purchased a pre-owned car from Audi Tysons Corner in July 2022. Matthew Ryan was excellent to work with throughout the process and helped me close a deal on the car I wanted quickly and easily. From start to finish, I was out the door in less than 3 hours, including the test drive and financing. Everyone I interacted with was extremely helpful. This was my second time buying a car at this dealership and I would absolutely recommend them for other buyers. read more

This review is for their service department. My allroad kept stalling on me, so I had it towed to Tyson's Audi for repair. Turns out the issue arose due to faulty work done nine months earlier, under warranty, by another Audi shop. Tyson's service manager at first wanted me to take the car back to the other shop for repair, saying they were in different automotive "groups" (Penske vs Rosenthal). After I chatted with Chelsea at Audi of America customer relations and insisted Tysons fix it, Tysons stepped up to the plate and took care of the problem. I especially appreciated the efforts of my customer service rep, Tiara, for letting me know what had happened, providing images documenting the issue, and advocating on behalf of my best interests. read more

Matthew Ryan was the sales specialist that helped with the purchase of my 2017 Audi A4. There was a minor issue with a spot on the roof that I initially did not notice when I purchased the car, but over a month later when I came back to see what they could do for me, he said "No problem we can get this fixed right away". Not only was he extremely helpful during the buying process, but just as much after the fact. I will 100% only be using this dealership for any of my Audi needs in the future with how great the team is at Audi Tysons and specifically, Matthew Ryan. read more

I leased an Audi Q7 from this dealership. I put a lot down (with an older model Q7 as a trade-in and cash), and paid almost $800 a month for 36 months. At the end of the lease, I wanted to purchase the car. I was shocked to find out the pay-off was nearly $40k. I called Audi Financial and the representative told me he had never seen any one with a monthly lease fee so high and he's not sure how that was worked in. I was paying hundreds a month for the fee in addition to the base lease payment. I got ripped off. Don't purchase from this dealership. I had constant issues with the car malfunctioning and was put in some pretty dangerous situations with my kids. read more

I asked them to provide me the total cost with trade in writing. They came back in 10 min with everything. They allow me to test drive the car around as long as I like. The sale guy is responsive. While i purchased a used Ford SUV, they were able to provide dealership quote warranty to me. Overall this is probably one of the best car buying experience I have. read more

It was the most pleasant experience I've had at a car dealership by far. B (Bahjat) was extremely helpful, professional, friendly, and most importantly straightforward. I bought the car I wanted at a discounted price, and the whole process took less than 2 hours. Honestly, I never had such a seamless and pleasant experience at a car dealership before! Highly recommend B. I will certainly be looking for him when I am ready to buy another car. read more

Hands down, the best car buying experience I ever had! We went to get a car for my son and thanks to Anil,Mio and May who made it so easy, I returned my leased Lexus, 2 month earlier to get another car from them next day! read more

We submitted an inquiry, and the sales rep was fairly incessant on getting us in to test drive and meet with us to chat. We went in as scheduled on a Thursday evening, and the rep wasn't even available - we met with his helper. Although the sales rep's assistant was great, it was rude to not show up for the appointment until almost the end. Out of all the comparable dealerships we went to for other cars, we spent the longest time by far at Audi - almost 2 hours. A lot of time was spent waiting for the assistant to keep bringing up car after car to physically show us what they had in inventory - versus just informing us if they even had incentives/pricing that fit into our range. It almost felt like they wouldn't let us leave unless we made a decision right then and there. We finally left with all the information - drained, and specifically advised them we needed the weekend to think about our options. We had barely made it through half of Saturday, that the dealership called us/left a voicemail to ask where we were in our decision-making process. I received another call later Saturday evening (not sure if someone hadn't marked off the follow-up earlier). I had not returned the call and Monday morning an email came to follow up again. Appreciate the follow up, but nothing had changed, no new terms were provided to me, so allow me time to peacefully think and make a decision! We also heard from 2 friends who have Audis the service you receive is not what you would expect from a high-end brand. We did not go with Audi in the end. read more

We recently purchased a vehicle from Audi Tysons and we are really happy with the service we received. Konstantin was our sales guy but he was not one of those pushy one. He was great to work with and help us a lot afterwards. One of the few dealership that still sells the right cars for the right price with a good cs. read more

I worked with Matt Ryan about 2 weeks ago to pick up my S5 after I test drove it the night before. It was very busy there since they have a great selection of used/new vehicles. I had to wait a little bit but we made sure the paperwork was as quick as it could be to get through finance in a reasonable time. I 100% recommend that you buy your next Audi from Audi of Tyson's! read more

I bought a vehicle at this dealer and it was one of the worst experiences I have ever had at a dealership from attempting to contact someone at the dealership to after the deal was done. I contacted the dealer to inquire about a vehicle on their lot and was put through to the sales person named Konstantin. I emailed him about 3 times and he never got back to me. I called him and he answered, I asked about the car and he said it was available and told me he would send me all of the information - which again never happened. I called the dealership and was routed to another sales persons Arthur Hall, who was amazing and helped every step of the way even though he did not receive commission for the sale because he was not the first point of contact, instead someone who blew me off and never gave me the light of day received the commission from my sale. I had my cousin who lives near the dealership to take a look at the car (he buys and sells cars for a living), he said it was in perfect condition (it was a CPO), nothing wrong with the car. So I put my deposit down on the car the very next day which was Wednesday and I received my own financing from my bank (Chase) before I went to the dealership. Chase set up all of the paperwork and contacted the dealer's finance department before we even got there to let them know that we were pre-financed for the car already and we went through all of the hoops and approved for a loan etc. Now comes Saturday, the day we get to the dealership, we see the car and it is completely filthy, the dealer did not clean the car and when we asked them to before we took deliver they stated "our detail guy does not work on weekends." Not only this but there were scratches and scuffs on the paint that were not there a few days prior and the sales manager Nick claimed that maybe the dealer and my cousin missed the scratches which was not the truth. At this point Nick offered me 100 dollars to fix the paint, which I declined and then we agreed on them getting a dealer closer to me to fix the paint. After all of this, we were sitting down to sign the paperwork for the car, everything was pretty much set and done until our Salesperson Arthur comes up to me and says we have to fill out a credit application. I asked why we had to fill out this application when we were already financed, he stated that it was general practice and that my credit would not be ran it was just for the file. I filled the application and again before signed I asked "My credit will not be ran again correct?" and also stated "You do not have permission to run my credit." Arthur said "Do not worry your credit will not be ran again." At this point, we go to the finance guy and sign the paperwork, and later this night we find out our credit was hit again. The dealer tried to find us a better loan WITHOUT our permission and running our credit illegally conducing shady business practices. We called Nick this week and he stated that our loan was only "pre-approved" and our credit had to be ran and Arthur had no idea what he was talking about. Nick lied once again, I called chase and they said they made sure the dealer knew we already had the financing in place and there was no talk of a pre-approval. I have contacted Audi Headquaters and will be looking into legal action against this dealer, I have attempted to talk to this dealer and they do NOT care. Shady dealership. My first Audi bought and it is looking like it will be my last. read more

The worst sales and customer interaction ever. These guys are scumbags, intent on ripping off customers. Promises made are not kept. My customer experience at Audi Tyson's Corner: DON'T do business with Audi Tyson's Corner, dishonest and shady car dealers. Consider doing business with them if you want to be ripped off. 1. Interested in an Audi A3 and spoke to a salesman about the A3 before coming into Audi Tysons Corner. Over the phone, I was told, come on in, we want your business long-term and doing a deal for X and a few hundred less, that will not be a problem at all. We want your business long term etc. 2. I arrive at Audi Tyson's Corner with money in my pocket, ready to sign-up and promises made were not kept. I was extremely fair going from X to X+$1,000 finally X + $1,500 plus the $595 dealer mark up. What was offered to me was a $100 discount (this did not align with what my salesman and I discussed earlier). 3. Audi in Tyson's Corner are not focused on building the new business pipeline and selling a good customer 4-5 cars from Audi Tyson's Corner over the next 10 years. Their singular goal is to squeeze the customer as much as they can and rip you off for a extra few hundred bucks. Bottom line: my sales experience left me with an extremely negative view and poor customer service experience at Audi Tysons Corner. Promises made were not kept and these guys are shady car dealers. Next step: I took my business elsewhere and found a Audi dealer who puts the customer first. I wouldn't buy a bag of apples of these guys, half of them would be rotten, the height dishonest business practices and not to be trusted. read more

They over price their cars and do not report the correct NADA value. Watch out purchasing anything from them.

There's no spot for an update to a previous review so here's my update on returning a car we bought after only 6 months. The car in question is a white 2011 Audi A4 VIN: WAUFFBFL3BN048388 NOTE: CARFAX did NOT have any bad information on their website. We returned the car for refund after finding out both the sales AND service centers knew that the car's engine AND transmission were bad before we purchased the car. We returned the car on 3/16/21. Since we are still searching for a car, we were surprised to find it for sale online 3/17/21 on their website and Cargurus at full price. Neither site gave any information about the car having problems. They have NOT had any time to do any work on this car. When picking up our check the used car sales manager told me that they weren't going to resell the car and that it was destined for parts. I told him that we'd already seen their advertising the car for sale. I also told him that I wouldn't recommend ANYONE buy a car from them without having a 3rd party fully inspect the car. Also that we would not consider any car they sold. So to recap; this place knowingly sold us a car that had a bad transmission...and after 1 month owning the car we found that the engine was also bad. While they reimbursed us for the full sale price of the car, they did not reimburse us for the diagnostic I paid to the service center ~$200. read more

Many cars and many dealership visits later, I found the perfect experience. If you are in the market for a quality used car, I cannot recommend Matt Ryan enough. No pressure, extremely informative, and HONEST. One thing that he said resonated with me - "I'm not here to sell you a car, I am here to help you buy the right car". We gave him our background, concerns, and requirements and he curated a selection of very nice cars for us to drive, and never once tried to pressure us out of our price range. The whole experience was done in a matter of hours, including all of the paper work. read more

If I could give this place 0 stars, I would. Absolutely disgusting "customer service." My husband and I had such a terrible experience we ended up driving all the way to Rockville Maryland Audi, just to purchase my new Audi. All associates seem uninterested in helping you and look you up and down as soon as you step through the door. The one salesman, George Awad, who ended up attempting to "help" us, followed up with passive aggressive emails and even stating how upset he was that we went to another audi dealership to purchase, that now he would have to "save face" with his manger. George is an embarrassment to this establishment. Tysons Audi should consider hiring a more professional staff. Disgusting. read more

I normally take my car to Audi in Arlington as it's closer to my home. However, I will take the longer drive to come to Tysons. I was a walk in for an overdue oil change and had the pleasure of working with Lesly Matos. She was so kind, personable, and knowledgeable!!! They were able to work me in in a shorter period time period than I was originally quoted. I had my work with me ready for the ultimate wait! At the end of my service she answered All of my questions and went over what the recommended service was, line by line. She patiently answered all of my questions and gave suggestions for resolutions of issues I had with another dealership. Thank you, thank you, thank you Lesly. read more