I made the mistake of trusting Audi Tysons to have a loaner vehicle as scheduled. To my surprise, I arrived at the appointment BUT no loaner vehicle was available (despite Audi Tyson's promise during the scheduling call). All that was available was an apology - while kind, it is not a solution to Audi Tyson's issue of 1) ineffective controls around scheduling loaner vehicles and 2) assumption that an apology fixes their failures and acts as good communication. The inconvenience caused to my day was not appreciated as I missed several appointments absent transportation. BUT, the good news is Audi Tysons has excellent controls on collecting your $$$. read more

I went in for an oil change and sat around for two hours I had Audi service for a free oil change and yet I'm getting told I need to add oil. go to a local shop. this place is sleezy. I just found out you can't post anything below a 3 star. don't go here read more

Best car buying experience again at Audi Tyson's. My second time buying from them. The staff made me feel very comfortable. The atmosphere was so calm as the car financing took place. Matt Ryan, super amazing! Thank you guys!!! read more

Audi Tysons Corner - 2018 Nissan Rogue - Car Dealers Near Me - Vienna, Virginia

I bought my Audi Q3 from here. Service was great while buying. However the dealer never processed my regisgration. I had to follow up on daily basis for weeks to get any response from the dealer. Edit- i got the same response from audi tyson corner team when i posted the same review in google. I reached out in the mentioned email but no response was given feel like its a standard response but nobody follows. I do not recomend this place to anyone. There are many more audi dealers in the area, would rather go with somebody else read more

Audi Tyson's. Grimy sales tactics don't work on everyone. When ever I lease or purchase I make sure I get all the info, (spread sheet, numbers etc) in writing. Dealers are really good at switching you around once you come in. This sales rep, says to me "Unfortunately I cannot give you our numbers because we don't want you to shop us around" are you kidding me? Good way to tell me your not giving me the best deal. I tell him I'm driving then he tells me to call HIM back when I'm not so he can VERBALLY tell me the numbers. Super unprofessional. I'm thinking that tysons is one of the better dealers in the DMV. Man was I wrong. Training needs to be better implemented. I don't think I'll be doing business there. I'll try one more time, if things turn around I'll update my review. Know when to play hard ball and know when your loosing a client. Update: their final offer to me was $1500 less than the first offer of another dealership. I'll take my business else where. read more

Wonderful experience with my Advisor Alexander Mnatsakanov! Special thanks to Russ for quickly scheduling me in on such short notice as well. read more

This is an update and revision of a previous review which I have deleted. The original review provided a "one star" rating. It addressed dissatisfaction regarding ceramic add-on coating applied to the CPO Audi SQ5 I acquired in June 2023. The dealership GM Sam Alimi satisfactorily addressed my concern which was: that the treatment had been previously applied, that a reapplication was therefore not warranted, and that we should not have been charged for it. I accept his explanation of the situation and a refund. He noted that I may have been able to resolve the matter without resorting to a bad review and complaint, a position I also accept. I attempted to discuss with him when I arrived from out of the area to take delivery but he was not on-site that Saturday morning. After I reviewed the coating warranty contract and service records a few days post-purchase, I discovered the multiple applications, something of which the dealer was apparently not aware. In summary, I had an issue I discovered after the purchase. The dealership responded to my complaint and reacted positively in resolving it. read more

Matt Ryan was friendly, professional, and knowledgeable. He made the process easy and his guidance helped me pick a car that would be best for me. He was right and I love it. I'll be returning. read more

"Matthew Ryan answered the phone when I called about a pre owned vehicle at the Tysons Audi dealership.  There were complications with getting my husband in whose name we had a car loan to the dealership.  Matthew brought the car to our home.  We did all the paper work inside with the help of George Awad on the hot day.  He returned to the dealership, got the VA plates and returned.  He "ubered" back to the dealership.  Customer Service  doesn't come better than that.  He gets 10 stars!  Thanks for the  help, the ingenuity , flexibility, and ability to accommodate us.  We needed it. " read more

We walked into the dealership to see a specific Saab that was advertised online and had that most wonderful experience. This all had to do with Matt Ryan. He was kind, informative and very professional. We never felt he was "trying to sell us the car" but rather he was giving us all the information we needed to make our decision and was willing to work within our budget. After a test drive and looking things over, we drove off with the car we wanted. We would highly recommend working with Matt Ryan if you come here. read more

Audi Tysons Corner - Car Dealers Near Me - Vienna, Virginia

This review is for the service center. Yesterday was my first time taking my car in for its regular service since I purchased it and it was a horrible experience. In a nutshell: I was "punished" for taking loaner vehicle after trying to be schemed out of one, quoted 2 hours for service which ended up taking 11 hours (for BASIC maintenance) -- and would have been 24 hours had I not pushed back. Very poor communication - acted as if they were doing me a favor. Not in a nutshell: - Scheduled a loaner vehicle when I booked 8:00 am appointment through the website. When I drop off the car the service writer tries to get me to take a lyft/shuttle by saying "well your insurance paperwork is probably in your car which is already in back so we can't." Sleazy. I had an ecard, which according to the Audi site was allowed. - Service writer quotes 2 hours. I call at 10:30 am and he says "Because you took a loaner you're pushed to the end of the day - there's about 12 people in front of you now. Might be around 4 or 5 or 6... " Mind you, I was never informed that I'd be "pushed to the back" because of a loaner. - I get a call at 4:57 pm stating that they were so busy and they wouldn't get to my car tomorrow. Mind you, I had an appointment for 8 am that day. I say I can't come tomorrow. Writer huffs and puffs says he'll see what he can do. - Get a call at 6:30 pm saying my car is ready and that I should come pick it up. I arrive at 7:00 pm and after all of that... see my car isn't washed (which was previously communicated that it would be). On top of that, I get a charge this morning for $13 for the gas for the loaner, which under normal circumstances (let's say my car didn't take 11 hours to do an oil change after pushing pack for it to not be 24 hours) - I would be OK with. I can't help but wonder if they treat all of their [male] customers this way? read more

I would like to thank George Awad for helping me with my Audi Q5. although it was 3 years ago, I still remember his excellent and professional service to us. Thanks George! read more

This is the third time I bring my Audi to Audi Tyson for the same issue (leaking coolant). It is not yet fixed and now they are asking more than 3800$ in addition to the thousand of dollars I already paid. The estimate they provided has no explanation (see picture) and when I click on details there only one number. Pretty outrageous. read more

Audi Tysons Corner - Car Dealers Near Me - Vienna, Virginia

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Buying a car in the middle of a pandemic was anything but fun ( and I do believe car shopping should be fun). However after much debate and looking around, we settled on a particular model. Bernadette worked with us and over the course of a day or so, the car we wanted was ours. Props to Ragz for doing pretty much all the legwork - he knew what he wanted and how much he wanted to pay for it. We walked out the showroom with having paid the price we wanted to pay. Bernadette was awesome - helped us through everything, was super understanding and practiced social distancing. I'd highly recommend her to anyone looking to buy here. Our only glitch was the finance department - the women insisted on running our credit even though we had a pre approved rate and letter from our bank that was in network. It was annoying but we were not in the mood to argue. Bernadette also helped us get the model we wanted off of the Chantilly location and had to dropped off at our home. Overall, the experience has been very good. We have had to make a few trips back to the showroom for things like registering services and temp plates but they have been super helpful. So far, our experience with them has been awesome and I will continue to recommend them for other business. read more

I have been bringing my car to Audi of Tysons corner for years and have always receded great prompt fair service. Alex is my service advisor and he always takes great care of me. His communication and follow up is second to none. They never fix anything that does not need fixing and the regular maintenance is always done in a very timely fashion with no bring backs or unauthorized work being completed. In short I highly recommend Alex Mnatsakanov and Audi of Tyson's corner. Thank You read more

Update: after a month and bit after posting last review, they got a brand new MY23 on the lot, this really bugles me. Furthermore after visiting other Audi dealership during servicing my existing car, the sales rep gave me more insight about car ordering and I was able to see that production was not paused which the vehicle was being produced at the time of so called "cancellation due to crisis", this is really sounded like the allocation was given to the highest bidder ....I mean if you want mark up just ask...most of the dealer would be honest enough to follow up and try to put your order to the next batch but not this dealer. Total lack of transparency. It's a shame I can't have two Audis in my garage thanks to their incompetency and my foolishness to trust them. Now I'm happily driving down the twisty road with my GT3, you guys just lost potential customers. read more

Unfortunately my experience at Audi (sales) Tysons Corner was not consistent with that of other reviewers. It was the opposite of transparent and easy, and completely filled with the traditional (and outdated) tactics car salespeople have used for decades. Rather than call out any individuals or go into great detail about my ordeal, I thought it would share a few lessons learned/tips: 1. Don't let them hold on to your keys - ask for the keys back so that you can WALK AWAY whenever you want/need 2. Don't assume that just because they answer your questions (multiple times), that they will honor their word. Get it in WRITING -- and in language anyone can understand. For example, if they say there is $0 due today, don't let the "Finance Team" change the rules of the game and then say you misunderstood 3. When they start to point fingers at each other, ask them all to come together. You are the customer and shouldn't have to interpret between their various departments 4. Remember you can LEAVE - it is never too late. Don't feel like it's too late. Buying a car is big, and you should feel completely at peace with your decision and experience read more

Great experience from purchasing my third new Audi (a Q5) in the last few years from the dealership. Sam as always wanted to make sure we were happy and was transparent on our purchase price. Dimitrios was an outstanding salesperson as well. Surprisingly, the finance office was not polite and borderline rude. I wrote a check in cash for a 2023 and made an error in matching signatures which caused me to re-do. Sorry to inconvenience someone for 15 minutes when I am writing a check for over 50K! we honestly felt berated. Someone should remind her that satisfied and repeat customers are the reason she is employed. That's the only reason I do not give five stars. I'll return in a few months to purchase my 4th new Audi, but I won't deal with her again. read more

My experience with this dealership has been hit and miss. More recently, I would say it has been a "miss" since I have been unable to reach someone in the service department despite calling the main number (which leads to an automated menu that hung up on me), calls to service agents without calls back on different days, and even emails. Unresponsive would be the definition of their recent business practices. I started using them for scheduled maintenance after a terrible experience at another NOVA dealer several years ago. (I had relocated to VA from the West Coast with a very new Q7). When I started with their department, they were easy to reach, had appointment availability and loaners were available when requested at time of making the service appointments. (This was important to me since I work in healthcare and have atypical work hours.) Their waiting room is also reasonably comfortable and service hours are good. That being said, there are times when working with them was sub-par: they don't greet you when driving into the service area and seem to instead ignore you and expect you to know where to go and whom to see (and there isn't any signage to direct you either), loaners have been given to me that were visibly dirty/filthy in the interior, and I have been told my car was ready for pickup when it hasn't been washed (as promised) when I arrived. They seem to be ok in terms of getting mechanical work done, but the process certainly hasn't been as easy or comfortable as it could be. read more

I traded in my 2019 Audi Q7 for a 2021 Q7. They were very accommodating with the sale. After a few week I took my vehicle to a my local Audi dealership where I was told that I need new rotors. A video from my dealership showing what needs to be replaced was provided. This after only a month. I contacted Tyson's corner Audi they only paid for one set of rotors. I needed both sets. The sales manger refused to pay for the additional rotors. Even after stating in an email to me "you should not need rotors this soon" now I'm stuck paying $2,000 for rotors on a vehicle after only paying one car payment. Yes this is a certified pre owned. The vehicle inspection at Tyson's is sup par. BEWARE!!! When you purchase a certified pre owned from Tyson's corner Audi read more

For the custom order, they charge you additional dealer mark up (around $2000, even for the custom order vehicles) on top of the $695 processing fee. Look for other dealers who don't charge you extra $2000 for the custom orders. $695 is legit and I'm willing to pay on top of the $1000 destination fee since it's a custom order vehicle, but another $2000 is just spitting at customer's face. I guess they want to milk you out more than $695 for ordering a custom vehicle. Since they are this greedy, who knows they might go cheap for the general dealership services? read more

Oh my, what a disaster dealing Tyson's Audi...and Audi in general. Bought used Audi S5, with low miles, from a different Audi dealer. With 53K miles on it, the water pump fails. OK, I get to pay it = $$$. At the same time having it at Tysons Audi for the water pump, the dealer talks me into buying 2 maintenance deals. The 55k and 65K package = $$$. I have the 55K maintenance done the same time as the water pump failure. Fast forward a couple years and low mileage because of COVID, car is sitting at 68K. Oil was changed twice during the 13K use. I took it to Tysons Audi and asked for the following: 1. 65K pre-paid maintenance on the car. 2. Full detail of car = $ 3. Full Brake job = $$ 4. Safety and Emissions Dealer was going to make $$$ on those additional items. But nope! They tell me I can't get the maintenance done because I am not quite 2 months past the expiration date, so the pre-paid service is void! Less than 60 days...during COVID. I didn't even know it had an expiration date but was using the mileage number, which I would assume most people do, especially if they don't drive their car a lot. Two service people talked among themselves if they should ask the manager if something could be done, neither did. Obviously customer service is not Tyson's Audi main focus, and it must be trained into them. Asked for my key, was told it was on the dash and the door would automatically open if I pulled forward. A small amount of understanding would have kept the car in their service department, made them money, and possibly kept Audi on my list as I buy a new car for my wife. I wish I could go back in time. 1st Audi and will be my last base on a single dealership experience. Sad. *Following up on the email request from the GM. As you know Sam, I reached out to you directly prior to your Yelp response. You have the facts, what you do with it is your choice. I would love to respond that you changed my mind, but ball is in your court... **And final followup. Their service manager called me back. Seems like a nice guy. His crew said I was yelling at them, I wasn't, but oh well. He offered to do the service, which is good. I won't go back to them, but will give them credit for the offer. read more

Excellent customer service from staff at Audi Tyson's, in particular from Matthew Ryan who was quickly able to understand my requirements for a car and able to help me find the perfect car. All done with a smile, good humour, and great advice. read more

This is just for their service department which is about the best I've ever seen. I'm 46, have owned a number of cars across five major US cities, and I'd go back to this one any day (my car is there now as a matter of fact). Yeah they're pricey, it's a dealership after all but I've never seen such attention to detail and knowledge of these engines. I drive a 2010 S4, manual transmission, which is a dinosaur on today's roads (albeit a completely sleek and sexified dinosaur), and they really take care of it. They've been fair, responsive, and thorough. The tech sends you a video of your car's inspection, service appointment, etc, and they follow up with an email saying what's critical and what can wait, along with a Docu-sign form to approve the work. No surprises and every question answered. They've even kicked me out of there and told me I didn't need work. What garage does this?! I've been working with Denys, who I'll more than likely try to adopt. Wonderful guys and gals. Been seeing them since April 2021 and won't go anywhere else. read more

I tend to be something of a value shopper but have also found, somewhat to my embarrassment, that I like nice cars! I also think all-wheel drive as highly desirable. My last car was a 2005 VW Passat 4motion (all wheel drive), which I really liked, but which was becoming increasingly unreliable and expensive due to age, and which has now been discontinued by VW. I thus decided to take a look at Audi. I want to Audi Tysons Corner because, unlike many of the the other large dealers I checked, they actually had some reasonably-priced used models for sale. I ended up working with Rany Alarian. He was helpful, and really seemed to want to see me find a car that I liked... as long as it was an Audi! ;-) Seriously, he really likes Audis and really seemed to want to help me find a good car. I was also impressed by Roman Emelev (sp?) in the financing/warranty department, who not only claimed to like my sense of humor, but also helped me choose a service contract that seemed to fit my needs. (I went for the "Premier Protection" one.) While I was thinking that an A4, I ended up buying a 2014 A5, which includes all wheel drive. While I ended up spending a little more than I had originally planned, I also felt that I received more value for my money than with the other used all wheel drive options available in my area. read more

Be very cautious when purchasing a used vehicle from here, and make sure you truly understand the definition of "inspected" as this dealership defines the word. First, let me say I have leased 2 new Audi vehicles for my wife here in the past and have had a good experience, specifically with my rep Alex G. Of note, there are 6 Audi dealers closer to me and I drive over 50 miles to have shopped here, if that tells you how I feel about Alex. That said, this experience was completely different. I was searching for a Toyota 4Runner for our youngest to drive, and found a 2007 online at Audi Tysons. I contacted Alex, came by and looked the vehicle over and test drove it. This was a $14k sale, not a $4k sale, so it wasn't like the vehicle was a super cheap one. Currently owning 3 older Toyota 4Runners, I am fully aware of one of the bigger issues is rust on the undercarriage. This one was no different and have already had the rust treated and coated by a professional shop. When looking at the vehicle's underneath, I noted the rust with the sales manager, to which he downplayed and said he'd personally looked at as a fellow 4Runner owner. I was also told on that visit that the vehicle was inspected. As this vehicle was for our youngest child to drive, I communicated what was most important was the safety of the vehicle. I purchased the vehicle and picked it up a couple days later as they needed to "finish the inspection". Here's where things went wrong. I drove the vehicle home, then over to a Maryland Inspection station to get it Md inspected. The vehicle had less than 100 new miles on it when it made it to the shop. I was called from the shop with a list of things that weren't going to pass. The biggest two issues were a leaking power steering system and rotted sway bar bushings. I had my shop take care of everything. I chose to go speak with the sales manager, showing him the pictures below and explaining what had been found. At that point among other things, he told me that it wasn't actually Virginia inspected, only "safety inspected". Also during that conversation he threw in a "buyer beware". After a long conversation he said he would talk to the inspector and get back to me on the chat to see if something was missed. Even though I'd already had the repairs done to the tune of about $750, I wanted to give the dealership the opportunity to make things right. Even on the inspection report provided, there is a check mark next to the steering category. I get a message 2 days later in which the SM takes zero responsibility and reaffirms they don't believe they have any responsibility for the concerns. I'll let you decide after looking at the pictures as to how this would pass a "safety inspection" or if these items randomly appeared between the 100 miles(5days) from when I purchased to when it was inspected in Maryland. And unless I'd asked them to put the vehicle up on a rack, there is very little chance these issues would have been obvious, but to a trained inspector I would think they would be. In lieu of my challenges, instead of approaching me as a valued customer, I am offered a couple chatchkes from the parts department as a parting gift. Thanks but no thanks, I'll just chalk this up as my lesson to find a new dealer for my next Audi, sorry Alex. My message to you, as the sales manager said to me after the sale "buyer beware". read more

Audi Tysons Corner - Car Dealers Near Me - Vienna, Virginia

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We had the best experience at Audi. The sales representative Alex was so helpful to me and my husband. We went to a couple other dealerships such as Lexis And the service was horrible not only where they pushy and absolutely rude when we told them we needed one day to think about it they just kept pushing for us to buy without giving us any perks of the car or telling us nothing we wanted it to hear. Al the manager as well as alexs the sales associate was very helpful where so glad we went to Audi and got the best car that we could ever dream of Thank you so much Audi for making our car experience so easy and comfortable. read more

Audi Tysons Corner - New carrrr - Car Dealers Near Me - Vienna, Virginia

DO NOT BUY A USED AUDI FROM THIS DEALERSHIP. I purchased a used Audi A4 convertible in March from out of state. The carfax indicated that the car failed the emissions test. We requested that the Emissions test be fixed prior to purchasing the car. Upon arrival at the dealership I confirmed with Zach the sales associate that the repairs had been made. He confirmed that they were complete. There was no check engine light on so I assumed all was good. I drove the car 600 miles home. I get the car home and the check engine light went on. I went to my Mechanic and he identified that it was an issue with the Emissions. My mechanic ran a smoke test and found a leak above the fuel tank. Took 5 hours of labor for them to remove the fuel tank and emissions system to find a plastic tube that appears to have been chewed by a mouse. While the cost of the repair was nothing, the smoke test and labor is costing me $850. They also claimed to have done an oil change and my mechanic said that wasn't accurate either. I'm just lucky to have someone I know I can trust to fix the mess that Tyson Corner Audi sold me. And they know that the lemon laws in VA are only for new cars so as a customer your SOL on getting any due recourse from these thieves. When I called and told Zach the issue, he said "well, because the car was going out of state it didn't need to pass the Emission test." What a crook. And, shame on me for not getting the promised repair in writing. If you buy a Used car from these guys, make sure you take it to a trusted mechanic before you give them your check. This is the 3rd Audi I've owned over the past 20 years and I've never had such horrible, unprofessional and deceptive experience from a dealership. This dealership gives Audi a bad name! Too bad I posted immediately after picking up the car. Wish I waited a week or two to really learn what was going on. read more

We recently purchased a CPO 2021 Q7 Prestige at Audi Tysons Corners. We had a wonderful, friendly and fiscally sound experience with Matthew Ryan. Matt really engaged with us and, importantly, listened to our needs and concerns. After some animated, albeit friendly conversation, we traded our BMW and purchased the Q7 at a reasonable price with a extended warranty and a loan negotiated on site with our preferred bank. Entire process was seamless and we drove the Q home that evening. It's worth the drive to meet Matt if you are in the market - we drove 100 miles. read more

I bought a car from Audi Tysons Corner in October. After three months, I still havent recieved my license plates and registration. I called to check on the status and I gave them the benefit of the doubt due to the pandemic. Fast forward to the end of March, almost half a year later, I can't even talk to a real person about the issue let alone get a status update after numerous calls and getting the run around each time. Their post purchase support is non existent. The fact that I did a full brakes and rotors replacement on a cpo vehicle before I even talk to a person about my issue goes to show you how they treat their customers after you walk out the door. PS. Their CPO vehicles inspections seems pretty negligent and inaccurate from my personal experience as i had to replace parts that passed their certification standards during the first 4 months of ownership with low miles. read more

$4k for a car that, 1 week after I bought it, doesn't start reliably. . (And it's not going to be a simple repair- replacing the starter didn't fix it). Oh well, at least the paint is shiny. read more

Lesly mayos is maybe my favorite car service agent ever. Knowledgeable, hard working, caring, and eager to problem solve. This center has drastically improved since I started going here! read more

Seyed in the service department was helpful and attentive. I have Audi care, called and made an appt, was able to get a loaner and was in and out without any issues. read more

Before you think, "Dang, Tim, you got an Audi!" Um, no. Not to particularly bash Audis, but it's a little out of my price range. It did surprise me how many teenagers were apparently shopping for Audi's though. I did, however, buy a trade-in from this dealership, and it was a pretty painless process. After finding the vehicle on the USAA car finding service, we set up an appointment to see the car, a 2009 Rav4, on a Saturday. It was so new to AoTC that it had old candy and kids toys rolling around the compartments from the previous owner. We test drove the vehicle around a few blocks and on the beltway, and then settled back down at the desk to get a final number. The dealership was busy, and it took a while, but it's alot of paperwork. Zooey our salesperson was very nice and helpful, and the manager Paul also helped us out by looking up the history of other cars we were looking at. Eh, that's what you get when you buy a car. The reason I won't give them 5 stars, is that they sent me downstairs to a guy to try and sell us every add-on in the book, which was completely unnecessary. It could have been a 30-second conversation, and instead it was a 40-minute conversation. But they did spot-clean the car for us while we turned down add-ons 1-by-1, and we came back the next weekend for a full detail on them. They also shipped us our license plates when they arrived and we couldn't stop by to pick them up. I will probably never buy and Audi, but if you want a nice trade-in, give AoTC a try. read more

Audi Tysons Corner - Showroom - Car Dealers Near Me - Vienna, Virginia

I was referred by My brother who purchased his vehicle from Audi Tysons. We had a great experience with George A. He is a very genuine and patient person. We had a wonderful car buying experience. Thank you! read more

Audi Tysons Corner Service Dept going way above and beyond! As misfortune would have it, the ACC (Adaptive Cruise Control) and Braking Guard Unavailable warning light came on my A6 shortly before my work relocation from San Diego, CA, to Washington, DC. I brought my A6 to an Audi dealer in So Cal before my move and after several days in their shop, they diagnosed the issue and replaced the camera and cable relay. After $2,500 in repair costs, I picked up my vehicle only to find the same ACC and Braking Guard Unavailable warning light still flashing on my dash. The Audi dealer took my A6 back in and said the warning light could possibly go away on its own, the sensors could be dirty (which seemed unfeasible since they just washed the car), and to my surprise, even after discussion with their shop foreman, they advised there was nothing else they could do for me. You can understand my utter displeasure and dissatisfaction at what that Audi dealer told me; especially, after incurring $2,500 in repair expenses without them even properly repairing the issue at hand. Honestly, it appeared as though they had no desire to actually further diagnose and/or even repair my vehicle properly. It was basically a 'go pound sand' attitude after taking my initial $2,500. I received the usual Audi customer satisfaction survey, and without any emotion or bias, I simply described my lackluster experience at that Audi dealer in So Cal in detail. To their credit and to my luck, their GM contacted me and their Service Manager referred me over to Audi Tysons Corner, due to my impending relocation back East and since they were both under the same corporate ownership. Upon my arrival in VA, Audi Tysons Corner's Service Manager Russ S. promptly scheduled an appointment for me. To make a long story short, their technicians properly diagnosed the warning light issue which required replacement of the ACC sensor; which every Audi owner knows is a very costly and expensive repair. Check the Audi forums and you'll see what I'm talking about. To my utter surprise and amazement, and without prompting, Russ S. advised that he would contact Audi customer service and determine if they would cover the cost of the ACC sensor replacement since I'm a multi-vehicle Audi owner and have been a loyal Audi service customer for many years. He was realistic and did not guarantee any results so it was a pleasant surprise that he actually convinced Audi customer service to cover the cost of the very expensive ACC sensor part. Moreover, Russ S. also notified me that he would attempt to get the Audi Southern California dealer to cover the cost of labor for the ACC sensor replacement. I was completely stunned when he even got them to cover half of the labor costs. After the ACC sensor was replaced, Russ S. went so far as to conduct additional road tests to completely ensure that Audi Tyson Corner's work actually repaired the ACC/Braking Guard issue. This is the first time with the Audi brand that I've experienced such a high-level of perseverance towards complete customer satisfaction. Additionally, Audi Tysons Corner's technicians also discovered that the driver's side, lower wishbone control arm bushing was leaking hydraulic fluid during the multi-point inspection, which is an issue that typically requires immediate attention, but was also completely missed by the Audi dealer in Southern California. Service Manager Russ S. and even their Service Consultant Denys Y. represented Audi Tysons Corner and the Audi brand in a truly positive and professional manner. They renewed my faith in the Audi brand after that Audi dealer in Southern California almost single-handedly ruined it by failing to properly diagnose and repair my A6. The lengths and perseverance Russ S. demonstrated towards customer satisfaction was unequaled in my many years of experience as a loyal Audi owner and service repair customer. They truly went above and beyond, and it clearly shows why Russ S. is the Service Manager at Audi Tysons Corner. Thanks a bunch Russ S. ! read more

Buying experience was subpar. Cash buyer that knew the car I wanted, and the buying process still dragged for hours. Service experience has been worse. Currently sitting here two and a half hours into my recall service that was "just supposed to be an hour." (Ultimately ended up here just shy of four hours.). And, they can't even give me a realistic timeframe for when the service is going to be done. (Not to fret, there's some luke warm bottles of water, a broken coffee machine, and two guys behind the parts counter loudly watching YouTube videos in the customer lounge.) Worst of all- the car only came with one key fob. Eight months later I finally get a notice in the mail that the second key fob was finally available. Called Audi Tysons who told me it was a "walk in" and that I could come whenever. Arrived and found out that was a flat out lie. Service manager shrugged and said something to the effect of "well some customers have been waiting a year for their second key fob." They told me they might get it in sometime next week and I'd need to make another trip. Great- sounds like I'll be wasting another day here. read more

If I could give them no stars i would! They sold my daughter a car silver Q5 2010 knowing it was faulty that could killed her or my family. We told them something was wrong and they assured us that the car was fine. Let her drive it from Virginia to Philadelphia where we took it to get a diagnostics test done and found out the axle was broke and it was leaking fluid. We called the dealership in which they wasn't trying to take responsibility for the car and when they did the cost to fix it was $1500 they got it down to $1000 and wanted my daughter to pay half! So we retuned they car. When we initially was purchasing the car they wanted to run a credit check because me as her mother was paying the down payment. The men there are really sexist clearly they don't respect women with the way they talk. They tried to take advantage of my 22 year old like this wasn't her first Audi! Their not trust worth with their used cars. Please get a diagnostics don't before purchasing their liars and so are their mechanics. This car could of killed my daughter if getting in a accident. If that would of happened i would of owned Tyson's Corner. I'm still having my daughter fill a small claim due to having to run her credit and everything else we had to go through due to their lying employees. The car is up for sale and they didn't fix it smh! It has a broken axle. read more

Audi Tysons Corner - The car I purchased and had to return due to a broken Axle. - Car Dealers Near Me - Vienna, Virginia

Thank you so much Matt Ryan for everything again! You definitely made my first car buying experience very easy and fun. It was nice to not have that typical car buying experience I always heard about. read more

I got to the dealership today end of the service manager told me that the people doing the service for my car won't be there until next week. I made an appointment to weeks before. Then, they told me to get a rental car and he told me the service I couldn't get a rental car. Then they told me I could get a rental car but the rental office didn't open till 730. When I originally made the appointment I asked what time the rental office opened and they said oh it'll be open when you're there not to worry, I had to wait another 15 minutes for the rental office to open. Everywhere I turn, I was lied to. I feel like I bought a car, they told me a bunch of lies, and they continue to tell me lies. I do not like this dealership. read more