I purchased a vehicle here recently and it was the best car buying experience I have ever had. I like that they are a no-haggle dealership, meaning pricing is transparent and everyone has a chance to get the best deal... not just people who know how to negotiate. I worked with Jake Carpenter who made the whole experience very easy. He was never pushy at all, and I liked that I was able to work with him through every step of the process. There is no back and forth through different sales men or working with the finance department, etc, you work with the same person the whole time. Jake made me feel very comfortable and was able to answer any questions I had. He also went over all the different technology functions on the vehicle since there are a lot of features that could be missed. Overall, I would highly recommend this dealership for anyone looking to purchase a vehicle! read more

I can't say enough good things about Checkered Flag Audi in Virginia Beach. I have now bought SIX cars from Checkered Flag! From start to finish, my experience was absolutely outstanding. My salesperson, Julian Mazzoni, was with me every step of the way -- from ordering my car straight from the factory to the day it was delivered. He kept me informed throughout the entire process and made everything seamless and stress-free. It's truly an understatement to say I am thrilled with my 2026 Audi Q3. The entire experience exceeded my expectations. Upper management is also incredible. It's clear that Lucius Sessoms runs a well-oiled machine. The professionalism, communication, and customer care at this dealership are second to none. I highly recommend Checkered Flag Audi to anyone looking for an exceptional car-buying experience. read more

The only positive here is Stephanie, a service advisor. The best person I've come across since Dave the old sales manager is no longer there from when I bought my Q3 a couple years ago. The last oil change, the mechanics messed up my car for something they shouldn't have been touching. Then wanting about $4 grand for repairs and not taking accountability. Told them to keep the car and I didn't want it back until it was fixed not on my dime. The management denied and didn't take accountability for the staffs mistakes. While this was going on, I was working with a sales advisor to buy another car. Didn't happen and wanted to regroup until this was resolved. A few months later up to now, the sales person I was working with was fired without anyone informing me while I was waiting for a response from that sales person for checks the dealership owed me. The new person I got stuck with is absolutely incompetent and can't answer questions or follow up. It be nice if they can actually pick up the phone and call instead of texting. Also, making sure they understand what you want and don't want. Clearly they don't know things they should know when trying to sell cars. This is absolutely the worst Audi dealership I've been to and horrible customer service, not just to me over the years but to family and friends. I know people who will avoid this place and go to other locations. read more

Hello my name is Micheal d Hernandez Brought my new "preowened" Audi here for a gearbox manufacturing project on the transmission after having the car for only 1 week back in 2023. After 9 months of having my car in shop, they swap the mechatronic unit and gear position sensor. Charged me 7k outta pocket. They did not fix the issue. They had the vehicle for an additional 5 months After charging me an additional 4k for installing a used transmission form the junk yard. The transmission was "locked" and needed to be recoded. I was charged 2,700$ for that, after they realizing the the key fob was not the original key to the Audi S4 I was charged 800$ because the coding could not be adapted to this key and the CPU's did not match not allowing the car to "unlock" out of "safe" mode. They advised me they had to order a special cpu from Germany to unlock the code, After paying a total of $11,000 and waiting one whole year form 2023 to 2024 October. the car still did not go in reverse or 2nd gear . I was told that was the best they could they have "no idea" why it's not not going in reverse after a new mech, unit and new transmission. They gave me my keys and told me to drive it home. Im serous. My name is Micheal d Hernandez. And after 3 years of buying an Audi s4 from a prepones dealership. I was only Able to drive the car a Max of 2k miles. I still want my Audi fixed. I paid 11k for a transmission repair and the thing still doesn't go in reverse or run perfect. It slips out of 2nd gear and goes neutral when driving. I only went here because they told me they could fix it. read more

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Purchased a Q3 on June 5 2025. Was given 2 keys however one key was not for my vehicle. The salesman James said he would order a new key. I contacted him via text which he ignored. I called him a few days later and he finally returned my call that evening. Acting as if he did not know why I called. I asked about the key and he said service would be contacting me. To date I have yet heard from the service department. I want my second key. They also owe me money from the purchase of my car which I paid in full. read more

We had such a great experience with Jake Carpenter. He is professional and extremely knowledgable in regards to all the Audis. He is also not a hard sell which both my husband and I really appreciate. The only reason why we didn't purchase a car was because I was a little too short for a specific vehicle. We will continue keeping an eye on the incoming stock but I wouldn't hesitate to work with him with any Checkered Flag vehicle. read more

A huge thank you to Tim at Checkered Flag Audi. I was recently in town when I discovered my tire had a slow leak. Unfortunately when it went to have it fixed at a tire place we discovered that I didn't have the key for my locking wheels. Tim was super helpful in coming up with a solution (he removed the locking lug nuts and reinstalled the old ones). All This was done within about 20 minutes and he didn't even charge me. I was then able to go back to the tire place who patched my tire and I was on my way! read more

Spend thousands of dollars in checkered flag dealer network over the last seven years to be informed today (in some convoluted scheme to get me to upgrade?) that because my Audi is no longer under factory warranty I won't be provided a loaner car when bringing my vehicle in for multiple costly maintenance services. It is a slap in the face to customers who are footing the bill for out of warranty repairs to give precedent only to those with in warranty vehicles. I will be contacting Audi North America about this as this policy exists at no other dealership I am aware of. Do better checkered flag read more

We had a service appointment scheduled for 5 weeks (first available)! When I called to ask some simple questions I was told "oh yea, meant to call you, we are super backed up. You can keep your appointment but the car won't be looked at for 2 weeks." As I asked more questions regarding this, and what my options were, I was eventually sent to the scheduling manager (Julie). She acted like a customer expecting their appointment to be kept is absurd, that I was being completely unreasonable, and I should just shut up and accept her version of "customer service". It was one of the rudest conversations I've ever had. I highly recommend customers avoid this dealership, as the display of "service" I witnessed is symptomatic of a truly toxic environment. Two stars only because the scheduling personnel attempted to help as best they could before I was accosted by the manager. read more

Buyers beware: this dealership displays a staggering lack of integrity, professionalism, and basic human decency. I spent an entire day working with their team to finalize the purchase of a specific vehicle they repeatedly assured me was available and was definitely mine, to the point of advising me to cancel an active deal with another dealership -- which I did, in good faith. Despite knowing my current vehicle was being sold and that I had no other options, they sold the car out from under me without any notice or explanation. They explicitly told me to cancel a deal I had lined up elsewhere -- the only other car in the country I could find in my price range -- and I made it crystal clear that doing so would leave me with no other options. Despite this, they sold the vehicle out from under me with zero warning. Worse, when I called to express how devastated I was -- explaining that I now have no transportation to get to work -- they laughed. Since then, the manager has ignored my calls completely, refusing to return any of the messages I've left, and no other employees will call me back. This is not just bad customer service -- it's exploitation. Their actions were not only deceptive but also completely inconsiderate of the serious impact on my situation. This is not a dealership that values transparency, accountability, or customer trust. I strongly urge anyone considering doing business here to look elsewhere. This dealership does not care about people, only profit. If you value honesty, respect, or even basic communication, do yourself a favor and shop elsewhere. read more

We traded/purchased a vehicle recently at checkered Flag Audi . Mike contacted us about a car we were interested in and we met him that same evening. We were given the absolute BEST car buying experience. He was so professional, kind and considerate. We felt like we were buying from a friend... instead of the stereotypical car salesman we have only ever dealt with. Mike was a breath of fresh air. He didn't push, only offered different options and suggestions for the area. & made our needs the priority. He didn't want to put to waste any of our valued time . We experienced the Fastest car buying/trading process we have ever seen or heard of from the checkered flag team. We appreciated that more than words could say. Our babysitter fell through so we had our 3 year old in tow. EVEN WITH A THREE YEAR OLD...BEST EXPERIENCE TO DATE... that should speak for itself... After our purchase was complete, Mike made sure our vehicle had a full tank of gas. Then insisted on a professional detail, (even though the car looked amazing during test drive). If you want impeccable service, you know who to ask for.. Mike at Checkered Flag Audi!! read more

My husband & I bought our new Q5 from here at the beginning of the month. Our salesman was Jeremy Hawkins and, bless him, he was so patient with my indecisiveness of which car to get. He answered all of our questions and if he didn't know the answer, he was quick to get the right answer for us. We never felt rushed or pressured by Jeremy or others. When I finally decided on the car I wanted, my husband took over and the whole buying process went smoothly! I walked out with the exact Audi I wanted and the payments my husband could live with I really enjoyed the whole process and will definitely be back for my next Audi in a few years. Thanks again, Audi Virginia Beach and a special thank you to Jeremy Hawkins!! read more

Audi Virginia Beach - My 2023 Q5! - Car Dealers Near Me - Virginia Beach, Virginia

Checkered Flag Audi Service Department has proven to be untrustworthy. From the General Manager "Ed", Service Manager "Terence" to the techs. They had my car 5mos from May 20th to Oct 15th 2022 and $15k later have an oil leak and missing bolts. The tech damaged my rear trunk and had to be replaced/painted by the bodyshop. The kicker is they weren't going to even tell me about this, I just happened to go the shop and seen it. I picked up car and they knowing let me drive away with an oil leak. My right wheel was chipped and they had to repair that as well. They were supposed to pull the engine and transmission to repair the ac compressor in my 2009 Audi R8, but charged my warranty like they did, but didn't. I could go on and on but just look at their reviews. To Checkered Flag no need to reply just fix your Service Department! Every week they have a whole new staff they don't know their jobs and high turnover rate. I am better off taking my car to Tyson Corner Audi Service Department. read more

From the time we walked into the door...James made us feel welcomed, he was extremely knowledgeable about the car we came to purchase, and took the time to go through each of the car features. Both Kelly and I are active duty Coast Guard, and upon discovering James is a Navy vet , we felt like we were just hanging out with a "Shipmate". His entire team was instrumental in ensuring we were taken care of....special thanks to Tony and Ms. Lewis for their work on getting us a great price, and out the door. This was by far the best and most personalized vehicle buying experience we have had to date. Highly recommend this dealership to anyone looking for that perfect purchase of an Audi! read more

Audi Virginia Beach - Car Dealers Near Me - Virginia Beach, Virginia

Great experience working Natalie and Karla at Checkered Flag Audi Porsche for a vehicle purchase I made from the west coast. Nothing like doing it long distance! ( they had fantastic pricing on Mercedes I had been looking for ) The sales process was hassle free, they found me great financing and sent all necessary paperwork over nite via Fed Ex to get things expedited. And to cap off the purchase, my vehicle was shipped with a full tank of gas, which was a nice surprise. Thanks again! read more

Audi Virginia Beach - Car Dealers Near Me - Virginia Beach, Virginia

Took my car in for an oil change/normal servicing at the beginning of April. Mentioned that the air condition didn't feel cool and asked them to take a look at it. Took 2 days for the car to be brought into the shop. Finally discovered the car was leaking freon and needed to replace it. Then they cracked my windshield and needed to replace that too. Very minimal updates from the service department. Sometimes waiting a week or more for response on an update. Was told last week the car would be ready for pickup Monday morning. Called this morning before driving 1+ hour to the dealership and low and behold the car is not ready. NO ONE can give any indication for what still needs to be done and how much longer it will be before it is ready. It is already June and they have had my car for 7 weeks by this point. Do not recommend at all. read more

Made an appointment, took three weeks to get in with a loaner being available. Brought my Audi Q5 in for oil consumption problem. Asked to have oil consumption test done(438.00) and firmware(2017) updated after installing a brand new PCV Valve/Oil Separator installed. Received a video inspection of the vehicle and technician stated that there was a oil leak coming from a cracked upper Timing Chain Cover and two more in the lower Timing Chain Cover. Technician said the oil leaks in both Timing Chain covers needed to be repaired before a oil consumption test could be done. The bill which surprised me was $1,022.00(Did not include oil consumption test I originally came in for)which seemed excessive to me but approved it hoping the oil consumption issue would be resolved. Unfortunately and still unknowing why technician replaced the upper Timing Chain Cover, without replacing the lower as he said it had two additional leaks. I called the service writer and asked if both covers were replaced as recommended by technician, and was told no, just the upper????! I also asked if the firmware(2017) was updated and was told yes it was and vehicle was ready. Upon picking it up, I asked to speak with the Technician, he came shortly thereafter. I asked why if he found and was aware two oil leaks from bottom cover, he didn't replace it he lower cover. He said he choose to just replace the upper(Neither cover should have ANY OIL in them in the first place, leak had to be coming from elsewhere. I asked about the Firmware update and he never gave me an answer. So never got the service requested(oil consumption test and problem, car burning a quart of oil every 150 miles. Instead after being told and shown on video provided by technician that there was a long crack in the upper cover and two in the lower cover only the upper cover was replaced, nothing done about what he said " 2 large oil leaks from bottom. I picked up the vehicle drove almost 100 miles and MMS Oil level showed the vehicle was a quart low again, same problem I had before paying $1.022.00 for a replacement upper cover that did nothing to fix the problem I came to AUDI. Very disappointed and feel like I have wasted more than double the service I requested which would have been $438 read more

I couldn't be more disappointed with this dealership. Every interaction has been negative, culminating in my SQ8 sitting there for over 2 months with limited follow up from their service team and culminating in the dealership throwing all of the parts they stripped out of the car into the back of the car. The poor attitude and lack of service from this dealership is grossly unprofessional read more

A little history. I moved from Florida to Norfolk in 2005. I brought a BMW X5 and a BMW Z3 Coupe. $80k car and $40k car. Had both cars serviced at Checkered Flag BMW. I was told that I did not qualify for a loaner car since I did not buy the cars at Checkered Flag. I never left that dealership without feeling like I was ripped off. I promised myself that I would never give Checkered Flag another dollar. I had owned nothing but BMWs since 1995. But I sold them both. My wife has had 2 Charles Barker Mercedes SUVs since then and I have nothing but great things to say about Charles Barker. I own a second home in Charlottesville and bought an Audi A3 at Flow Charlottesville. I have done all of the service myself on my Audi since I have owned it. The first big service is at 40k. At the time of my accident I had about 32k on the A3. So I got in an accident with my A3. I looked at all options to avoid taking my car to Checkered Flag. Unfortunately I had aluminum damage and you have to have a special license to repair aluminum. USAA said my only option was Checkered Flag. Took a month to get my car in. But that's ok. Its post COVID. 3 weeks later they called and said my car was ready. Looked great. That night I tried to open the hood but could not. Took it back the next day. Fixed. Picked it up and on the way home a warning light came on saying that my Presense was not working. Presense is a safety program that provides automatic braking etc. So back it went. Checkered Flag autobody called and told me that they could not fix the problem and it would have to be taken to the Audi dealership. OK. Audi service called the next day and told me that they had my car. Great. Then he asked me if I would like to make an appointment. Appointment?? He said that even though Checkered Flag autobody has had my car for almost a month that since it was transfered to the dealership that I would have to go to the back of the line. By then my inspection was expired and the service light was on. Even after insulting me and telling me my car could not be worked on for at least another week, he proceeded to try to sell me a long term service contract. And even though my car had only 32k miles he told me that my car required a very expensive 40k service. I told him to fix the Presense but otherwise not to touch my car. 2 weeks later I picked up the car with the Presense fixed. BTW they did do a free inspection. Big woop. On the way home a warning came on that my left front tire pressure was low. Pulled over with the left front tire almost completely flat. Nail in middle of tire. WTF??? How did this not present itself at the dealership? So the nail gets in my tire within 5 miles after leaving the dealership? Hmm. My advice is to avoid any Checkered Flag company like the plague. If I could give them a 0 I would. read more

I was extremely impressed and happy with my services here. Tim was an amazing help and provided me with daily updates and the very best solutions. Overall it was a complicated situation, but Tim made it an exceptional experience. Best shop experience of my life, FIRE AF, Thank you. read more

Fatima at Checkered Flag Audi, provided excellent customer service and solved real time issues on the spot. She was very professional and customer service oriented with exceptional knowledge of service provided. Provided updates on service progress and recommended additional service products to ensure it matched our driving needs. read more

Would give this negative stars but I can't. Took both of my vehicles to get required/ scheduled maintenance and both vehicles came back damaged. They damaged one of the rims and the other was paint scratches/ marks. Prior to bringing it to them the car was paint corrected and had ceramic coating applied and upon getting the car back there were scratches and damage. I am extremely dissatisfied and disappointed in the lack of accountability for their negligence and acknowledgement that this was their fault. I recommend if you have no other option, not to use Checkered Flag Audi. The biggest concern for me is not the damage of the vehicles, but the lack of respect for the customers property. If this is a reflection of how they do business, I can no longer trust them to do right by the customer. I will no longer be doing business with them. I encourage EVERYONE ELSE to do the same. There are independent mechanics who can do better quality work and not at the egregious prices they charge. I'd also rather drive an hour to Audi Hampton where the service is 10x better and where they know how to respect the customers property. An interesting trend throughout their reviews is 1 star for their service. Just let these be my lessons learned and hope everyone else learns from them. read more

AVOID! AVOID! AVOID!!!! Go to Tysinger Audi instead!!!! It's not that much farther and they actually care about their customers! I went in a few months back to have diagnostics done to my AUDI. It was to get a second opinion and it cost me $189 for that clarification. Once the car was done, no one, not even the service tech communicated with me the details of the findings (only told me the problem itself and cost to repair). I had to call months later when I was ready to actually take on the repair due to the cost of it, to get the details. I have gone to many other Audi dealerships on the East Coast and this is the most disturbing one. I need to replace my radio and when you replace parts on an Audi, you have to put in that part code. The code belongs to you as the customer and shouldn't have a charge along with it after paying $1100 for the part. Well... This Audi sure enough tries to put a sticker price on that because they will not give you the code for the part without you coming in and paying them a fee to look at the car. All they need from the radio is the serial number to give me the code that I need. It's not their business if the part will fit my car or any of that. I'm not asking them to verify anything but to just give me the code for a radio I have in my hand. I've been quoted two different prices for the same issue. The first price was over $300 to install the radio and code it to the car. Keep in mind this radio literally has three plugs and takes less than five minutes to install into the car. The second price was the diagnostics fee of $189. They want hundreds of dollars for some thing as simple as giving me the code so that I can install the radio myself and code it to the car. This is absolutely disgusting because it takes no time at all for them to give you as a previous customer that information. Talk about money hungry! I absolutely loathe this location! They don't care to help anybody out yet every other dealership I've been to have done small things to help their customers. My advice to you would be to find an Audi dealership anywhere else! I would avoid this one at all costs because you're just going to get ripped off. read more

I stopped by on Saturday for a test drive and ended up buying a new Audi... James House was fantastic to deal with and very knowledgeable about the car. There is so much technology in these cars today it really helps when the Brand Specialist knows there stuff. Everyone I worked with was very professional and easy to work with... Bravo Checkered Flag Audi! read more

Found the car I wanted. Very pleased with that part. When it was time for paperwork for a cash deal, it seemed to be a bit long & the process wasn't smooth. The sales person kept going back & forth to his team leaders office. He apologized & stated the additional services we wanted to add on is something they don't do that often. There were a few hiccups with the title & registration. He stated she was new. I was told to go to DMV & follow up since the tag was being transferred. I did that about a week later & I was told by DMV I needed to go back to the dealership & they needed to give me a 30 day tag because the current registration is still attached to the trade in & if I get stopped for any reason, I was driving illegally. I went back to the dealership & there was a small error on the registration & Chad did have that fixed. He explained to allow 30 days for DMV to process my title work. I followed back up with DMV the next day to make sure & I was told again, the current registration was still attached to the trade in. I called & spoke with Chad. The conversation started off somewhat ok, & then he said.. well let me ask you why are you trying to get this done so quickly, you just bought the car 7-10 days ago... my response was, well I'm sorry I paid cash for the car & needed to get this done since I am traveling soon. I didn't want any issues. He then stated DMV should not use that term "driving illegally". He said let me call you back, it's been 3 days & I'm still waiting for that call. It seemed that I was bothering him & he just wanted me to give up on this. Needless to say, I'm not impressed! Also still waiting on a call from the sales person to help with another request HE offered to help me with. And after all this, the GM Kurt contacted me & he stated he wanted to get this cleared up for me. He emailed me a copy of the registration a few days later & there was an error with the address. In the meantime I went to DMV because I was getting ready to travel in a few days & took care of this myself. After that the GM Kurt contacted me again & said he would have the title department look into this for me, I responded, I have already taken care of it. Never heard back from him. After that, the sales person contacted me a few days later & stated there was an error on the paperwork & more money was owed. He wasn't too sure how to explain this to me & he had to contact his team lead Tommy. He called me back & stated $99.00 more was owed. That was paid via an authorization form & I asked was this everything & he stated yes. I bought up the fact he never returned my call to help me set up my Audi profile that HE offered to do for me, he said oh that's right. During that time he did walk through that with me. Another day goes by & I get an email from Tommy & he stated that another $1,000.00 was owed & he was sorry for the back & forth. I emailed him & asked him to call me... & I'm still waiting. You know what... never ever will I buy another car from Audi of Va Beach. Furthermore I will be telling anyone that wants to do business with these people to look for another dealership that actually knows what they are doing & are more knowledgeable of their own products, services & processes. The worst experience ever & I'm happy to share my story! read more

This dealership is second to none in the area. Steven and Darlene worked as an amazing team during the purchase of my vehicle. I also want to commend the service group and Sandy to gave me such personable service. During service they clean your car and fill up the tank. Thank you to all read more

Update: Checkered Flag Audi resolved this issue in a timely and reasonable fashion. Overall, I would still be hesitant to service my car here. I ended up taking my car to an indie shop in the DC area, which has been a much better experience. I will commend Checkered Flag Audi for resolving this issue amicably. read more

I was a Tesla Model S customer and had my vehicle for 3 1/2 years. In the time I had my car, I drove 132,000 miles and all I needed to replace were tires on a 35,000 basis and a camera at 112,000 miles, zero maintenance cost at all. Since December 23rd 2020, I have driven 9600 mile and I have had my Audi Etron SUV in for service 5 times. The most recent tow was for the car charge going from 194 miles to 0 for no apparent reason. Checkered Flag couldn't offer a loaner car, and in the past told us to use Uber to get home and we will reimburse you, still waiting on that from 6 months ago. The technician was more interested in selling me a maintenance plan than correcting the problem. I decided to lease an Audi because the fit and finish was superior to Tesla. However, the functionality of the vehicle falls way short of my Tesla experience. The most important factor worth mentioning is the service department does not find/correct the problem. The standard response to any problem is "we can't duplicate the error". If you want a car that works, don't get this one. If you want a service department that knows what they are doing, don't use Checker Flag. We will be looking into lemon law. read more

After my initial negative review for service communication and charging, the GM reached out to me to express his concern for how things went, and the perception that I left with of the business practices. We came to a mutually acceptable agreement on how to chalk this up as a one-off communication break down. As I expressed to him during our calls, there was never an issue with the personnel our quality of work - the workmanship was as expected, and the customer service personnel were friendly and polite through the ordeal. In light of theses factors, and the fact that they reached out and made an effort to right the wrong, I am modifying my rating to a 4 (the only issue was the charging, and we agreed on a corrective course of action). Thank you Checkered Flag Audi for your efforts to rectify the situation. read more

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I make appointment today 2pm one service (big fat lady)I don't know why she so mean I feel so bad for all audi customer

Terrible service experience. When you arrive for service it is unclear that there are two different service sides, one for Audi and one for Porsche. Several employees saw me and ignored the fact I was in the wrong area until I had waited for the doors to open and pulled my car in, when I was told to drive to the other area. Once parked in the Audi service side I was told that my car had no recall even though on the phone they said there was a recall which is why I made an appointment. So this is either a sales tactic to tell everyone there is a recall and get them in the door, or the service writer is just incompetent. Either way I don't care, I won't be going back. read more

I didn't buy my A5 there but I went there to get my 10,000 mile inspection and an alignment. Their customer service is amazing. From the time you walk in the door until the time you leave. I had my car shipped from out of state so I never had someone show me all the features and asked if someone could do that for me. John Caddell went up and beyond to show all the things my car was capable of, I felt like I had a new car! He was so nice, knowledgeable, and patient. I'm about to start my Audi Connect service because of him! I'd recommend him and this dealership to anyone looking for an Audi. read more

My 20 year old daughter and her friend went in to look at a 2011 Mitsubishi Lancer on their used lot. Her mother and I went to check out the car as I would be the co-signer. For the price, the car was a total mess. Not cleaned, two wrecked spots on the front and rear bumper, faded paint down to the clear coat. The salesman said he was embarrassed that he had to show us the car in that condition but, wasn't hesitant to try and sell it to my young daughter. Steven Stone was the salesman. Buyers beware of this individual. He even lied and said we threatened him because he lost his sale to us, but wasn't hesitant to give us his contact cards. Steven Stone lost this sale because of incompetence. read more

spoke with a lady (email) interested in a vehicle...seems this company will make suggestions, whether reasonable or not. to sell a vehicle...be wary and make sure you know what is involved before purchasing from them. They will hit you with an impressive title (to their name), but experience and knowledge of what they are selling will not be there. read more

Patient with me and they let me test drive a bunch of different cars including a RS5. Closing process was very smooth too, no hard sell. Solid dealership from my experience. read more

I didn't purchase my Q5 from the dealership, however I requested a mini detail wash on 7/30/19 at 8:20 am and was quoted $110 over the phone, it changed to $158 when I checked in. I was called about 3 to pick my vehicle up. On first glance it was shinning. However, upon close inspection the tail pipes weren't even wiped off, smudges and water splashes all over car, door jams not cleaned, crumbs still on backseat, back window not cleaned and dirt smudges along roof of back roof and wax still left in the cracks. The attendant got the detailer and he came with a dirty rag and a spray bottle to try and fix things. We didn't have time so we asked for a manager. She listened and tried to offer us to upgrade (not free) to the full cleaning that included under the hood, but they couldn't even clean the Audi symbols on the outside. We were not going to pay for the service nor were we staying for the attendant to clean it again. She also says that their technicians are Audi certified, but the detailers aren't. The only other option was to come back. I could have gone to Car Spa to get my truck cleaned better and for less. Needless to say, I won't be returning. read more

Extremely disappointed in the service department at Audi VB. I bought my CPO 2016 S6 last March through another dealership. Shortly after buying it, I added a few aftermarket components to the stock exhaust system to improve the sound. The emissions system was completely untouched. In the past year, both my turbos were replaced without question by Audi Warwick in Rhode Island--a nearly $12,000 dollar job. After I moved home to VA, I began experiencing transmission problems and a catastrophic transmission leak. I called Audi VB for warranty work and was kept in the dark for 2 days before they told me that my claim was being denied and that my CPO warranty was null and void due to "exhaust modifications." When I asked Chris how an exhaust modification would cause the transmission to fail, he tapped danced around the issue before handing me an $18k repair bill. Obviously I'm taking my car elsewhere. This is strike two for the dealership after a botched and heavily contested oil consumption repair on my 2010 A4. If you have any question about whether your repair will be covered or trigger a TD1 flag, go anywhere else first. I highly recommend Audi Silver Springs. It's worth the drive. read more

Greg was great. He really created a pleasurable experience for us and was able and willing to answer any and all questions that we had. GIVE HIM A RAISE lol!!! ... no, but seriously. read more