Great service. John Ma was very helpful helped me get most of my service via my warranty

Excellent Service! The service dept took good care of me when I drove in for a maintenance check! Loaner was waiting and the service manager, Maria made sure everything was taken care of including me! I appreciate all the service crew that made me feel really welcomed! Kind, professional and helpful! Who can ask for more? Thank you West Covina Audi! You guys are truly the best! read more

I've been a customer at this dealership who already had a subpar experience with Alexis in the Service Department. I thought I'd give this dealership another chance when I received a $100 gift card to use toward Service or Sales. When I needed coolant, I called to ask if buying coolant would be applicable to these departments. The representative was pleasant at first, but the moment I brought up the gift card his tone changed and he said, "We're not just going to give you coolant for free." I hadn't asked for anything free. I only wanted to know how to use a card the dealership had sent me. I'm leaving this review not out of anger but because the interaction felt dismissive in a way that didn't match the goodwill the gift card was meant to convey. A little patience and clarity over the phone would go a long way. read more

Audi of West Covina sent me a $100 service credit to use toward maintenance. However, when I called to schedule an oil change and tire rotation, I was told the credit could not be applied because those services were already being offered at a "special price." The problem is that $89 for an oil change and $50 for a tire rotation on a 4-cylinder vehicle does not sound like a special price to me. If the $100 credit cannot be used on services that customers commonly need, then the offer feels misleading. Because of this experience, I decided not to do business with them. I also politely requested to be removed from all emails, advertisements, and marketing communications. Yet about 15 minutes later, someone from the sales department called me to ask if I was interested in buying a car. Despite my request, I continue to receive promotional emails and service specials. The lack of communication between departments and the failure to honor my request to stop marketing contacts has been extremely frustrating. Based on my experience, I would give Audi of West Covina zero stars. I hope they improve their customer service and respect customers' requests to be removed from their marketing lists. read more

In public, I keep my guard up like a knight ready to joust. Clad in armor, a shield to deflect attacks, and my mouth as pointed as a broadsword to put Karens in their place. Have you ever been disarmed by a smile and a genuine greeting? That is what happened when Tara walked up to me while I was waiting for service. I had a healthy amount of anxiety bringing my A6 in for service due to a previous experience before management switched; that's understandably normal. I joked about my service experience and its lackluster consequence of not wanting to return. That's when it happened: "Why don't you just get me into a new Audi" I said haphazardly, joking, and threw down a gauntlet. Without skipping a beat, Tara accepted my invitation without a single hint of hesitation. During my time with him, his charm was only overshadowed by his genuine enthusiasm to make the experience satisfying. I drove away in a new Audi A5 when I had only wanted to service my A6. If I were the owner of this dealership, I would count my blessings to have Tara and his staff working diligently to make each contact with a customer a potential for a sale. read more

Audi West Covina - 2025 A5 - Auto Repair Near Me - West Covina, California

I was there in their service department to buy motor oil and oil filter to do my own oil change. I was paying and fortunately mngr over heard us, came out to tell me to take advantage of a oil change special on their website which ended up being a few dollars less than the cost of oil and filter. Great! Saved me the labor. They also got me an uber home so I didn't have to be waiting there there. Very friendly & helpful staff. Definitely coming back! read more

Audi West Covina - My sweet Q5 that I love to drive! - Auto Repair Near Me - West Covina, California

If you're thinking about getting an Audi, do yourself a favor and go to Audi West Covina. From the moment I walked in, the atmosphere felt completely different from any other Audi dealership I've been to. It was so chill, no pretentious vibes, no judgmental looks, just genuinely down-to-earth people who made you feel comfortable right away. That alone made the whole experience stand out. I had the pleasure of working with Malik, and he was seriously top-tier. No pressure, no stressful haggling, just honest, smooth communication. He really listened to what we needed and worked with us to get exactly to the price point that made sense for us to move forward that same day. You can tell he actually cares about making the experience a good one, not just making a sale. On top of that, he brings such a positive energy, he genuinely gets you excited about buying your dream car. It didn't feel like a transaction, it felt like a celebration. Honestly, every single person I interacted with there was amazing. The whole team creates an environment that makes you want to come back. I'll definitely be recommending Audi West Covina to all my friends and family! read more

Audi West Covina - Proud new owners of the audi q3 - Auto Repair Near Me - West Covina, California

See all

I just wanted to look at vehicles and just try things out but honestly the salespeople are incessantly pushy and their pushiness is really giving me a hard time. I said I need to go but they were insisting on a sale. Stay away from a place like this because they will push and gouge you out of money. read more

Brought my vehicle in for service with John Ma and he was great to work with. Communication and quality of service was excellent. Would recommend. read more

Eugene was the best sales consultant I've ever worked with. From initial contact, he was honest, transparent, and not once did he try to push or upsell anything. The process was smooth and stress-free and he went above and beyond to secure an incredible deal on a new 2026 Audi S5. If you are in the market for an Audi, please ask for Eugene! read more

Audi West Covina - Auto Repair Near Me - West Covina, California

very very very thankful to Paul in Service for accommodating me and my third-party extended warranty on my 2019 e-tron. He went above and beyond to ensure that I was taken care of even at my own behest. Paul knew exactly what the solution was and got it handled. I will be returning and hoping to have him help me once more when the time comes. read more

Nobody looks forward to taking their car in for service but the employees at Audi West Covina made the experience surprisingly easy. The entire process was smooth from start to finish, the staff was friendly and professional. Even the courtesy loaner car was a good trim. Great customer service and a hassle free experience. Highly recommend! read more

A huge thank you to John and Marina for the excellent service! I'm very pleased with the experience! They did a great job fixing the clutch on my Audi A6.Everything was handled professionally, and my car is running perfectly now.I highly recommend them read more

This review is for the service department which went very smoothly from time of arrival to pick up. My service advisor took me in right away and explained my appt. He scheduled an Uber pickup and I was out the door in no time. Then I received updates via text message followed by a video from the mechanic to show the underside and engine of vehicle as they explained there findings. My car was fine but still very nice to see everything and get an explanation in real time. Communication was good and vehicle pick up was fast. My advice also took time to explain and answer questions. Never did I feel rushed. Overall, it was a worry free process. read more

Great customer service and good accommodation. Services can be scheduled all online and communication is exceptional. Military discount or special promos do help with the costs, especially in today's economy. The area is also easily accessible and right close to the 10 freeway. read more

I had my Porsche Boxster S for sale on auto trader for 52k. Jackson who works in the office offered me 48k and we agreed on 49,750. Lie number 1. Because we agreed on that price I took my car to sell it to them driving 30 minutes each way to get there. They kept me there 2 hours and came back to offer me 47,500. So right off the bat I was LIED to again. Then they offered me 48k and I left. I hate liars. So two hours later I get a call from the manager Klaus, saying the reason they changed the offer was because the transmission had a leak. Funny there's NEVER been a puddle under my car. Then they said the two back tires were different, big deal, they're expensive speed rated tires, a chip on the windshield (another LIE), and "many costly repairs" All total garbage to get the offer low. Jackson wouldn't even come out to talk to me. I was told that the repairs will cost too much to do so they're just going to sell it AS IS. What a crock of shite. This is classic bait and switch. I brought my car back the next day and sold it to them because I didn't want a hefty repair on the transmission which is very suspect. They low ball and lie. NO ONE came out to talk to me, not even Klaus. I'd call that UNPROFESSIONAL... BAD customer relations. I brought an important document of MINE for them to COPY not KEEP, instead Sammy kept it. I need that back by the way. Will I get it? Probably NOT. Fits in with the rest of my experience here. I would say, BUYER BEWARE. I read other reviews before going and they're very bad, (good thing I wasn't buying anything). I can see why. The best customer service there was their free soda. They have nice cars and a LOT of vultures, sales people, on the lot. When I got home I had a text asking me to remove my bad reviews. So I changed them with brevity in mind. I am waiting for the check to clear the bank. I don't trust LIARS. I would NEVER recommend this store to anyone because I was lied to. Look at the other reviews to see how they treat buyers and decide for yourself. I feel sorry for the person who buys the Porsche because they said they're not going to fix anything they had issues with. AS IS BUYER BEWARE. Shame on you STG for your shady business practices. I would NEVER buy a car from you. This is based on my experience and their bad reviews. I've owned a lot of cars in my long life and STG ranks up in my top 3 WORST auto dealers. My suggestions: better customer service and less time on your computer, dress professionally, don't walk around VAPING, stay with your customer during the transaction and don't lie to customers. I'll never return. Now they're selling my car as is with all the issues. BEWARE OF THESE CROOKS. IT DOESN'T HAVE A SECOND KEY read more

Audi West Covina - Damaged bumper and wheel - Auto Repair Near Me - West Covina, California

See all

Maria was it. She calmed me about the price of this maintenance. Just talking to her during the process made it a lot easier to process.

Garek Wong was great and communicative in handling my service. Always bring my car here and will do again. Nice loaner vehicle and repairs done quick and good. read more

Service requested. Repaired exactly what needed fixed in a reasonable amount of time. Plus they topped it off with a vacuum & this time, a good wash. I think they want you to feel like family. read more

Took my Q5 in for AC not working properly, actually not cooling at all . The car stay there for 2 days and they were able to find and fix the problem not Im freezing in my car the way it should be staff is very helpful and friendly! read more

Service was great! Came in for a maintenance check and was taken care right away. John Ma from the service department was very thoughtful, patient, and communicated and updated me thoroughly through the whole process. read more

Fantastic personalized and professional customer service. Impressed with service advisors and the honest communication, video and status reports that come standard with maintenance. Big thanks to Ron, Alexis and James for being on top of their game. Quality, value and premium attention. read more

Audi West Covina - A4 taken care of. - Auto Repair Near Me - West Covina, California

I have had an Audi for the last 5 years and have always had a positive service experience with Audi West Covina. I just brought in my Audi Q8 Etron to have the dealership provide service on a recall notice, and I am impressed with the speed and efficacy of the new ownership. The speed and efficacy with the check in process with Paul and the check out process when picking up my vehicle was appreciated. I requested a loaner vehicle, and I appreciated the quickness in having this done as well. I received continuous communication during the process so this was appreciated as well. read more

First experience here was great. I needed a 5k oil change while away from my regular dealership and Paul was able to get it done at what I think is a great price. A1 experience overall. Thank you! read more

Well experienced and friendly staff! Was very helpful and wasn't overbearing with the typical dealership hassle of trying to sell you stuff. They're very transparent with what they believe is best for your vehicle. 10/10 will recommend to all my friends. read more

Maria was very knowledgeable and helpful. No pressure. Made me understand the urgency on some services. Great service.

Absolutely outstanding service! Ron from the service department went above and beyond from start to finish. Scheduling was easy, check-in was smooth, and the whole service staff was professional, friendly, and incredibly knowledgeable. They took the time to explain everything clearly, kept me updated throughout the process, and finished the maintenance faster than expected. I'm especially grateful they didn't push me to pay for services or parts that I don't need. It's rare to find a dealership that combines efficiency, transparency, and true customer care--but this team nailed it. This is exactly the kind of service that builds long-term loyalty. Highly recommend to any Audi owner! read more

Had a wonderful experience getting my car serviced. I worked with Ron Kang, he was my service consultant and I've never worked with a more kind, knowledgeable and thorough person. He helped me tremendously, made the process so smooth and I felt in good hands . I'm also grateful to the guys who serviced my a4 they topped off everything and my car left looking and feeling better than it did before I came in. Thank you !! read more

In regards to my vehicle being serviced, I have been bringing my car to this service advisor Paul for a while now, and he consistently goes above and beyond. He not only explains every cost in a way I understand, but he also follows up, ensures my concerns are addressed, and just makes the whole process stress-free. I'm really thankful for his dedication and truly believes he deserves the best Audi could offer him! read more

The service was exceptional! I was taken care of immediately and given a loaner vehicle. I told them that I was on my way to a networking event for Work. John Ma made sure that I was still able to attend. He was thorough, patient, and kind. I'd recommend them to anyone! read more

Just married and just went electric! We're so excited about our new e-tron SQ6 and couldn't be more grateful for the experience we had at Audi West Covina. As first-time EV buyers, we were a bit unsure, but the team walked us through everything with patience and care. We had visited a few other dealerships, but the energy and attention here stood out immediately - it felt welcoming, honest, and pressure-free. Huge thank you to Julian, Charles, Malik, and the rest of the team for making us feel supported every step of the way. They took the time to answer all our questions, explain the EV transition, and made sure we fully understood our deal. The whole process was smooth from start to finish. If you're in the market for a new car, we highly recommend visiting this dealership. Great team, great vibes, and a GREAT DEAL! =) read more

Audi West Covina - Auto Repair Near Me - West Covina, California

We had a great experience with buying my daughter an Audi at West Covina Audi. Great staff at all levels. Very friendly and informative. Minimal haggling and receptive to our needs. Easiest car buying experience we've had in years. Thank you! read more

Audi West Covina - Our daughters new Q3 - Auto Repair Near Me - West Covina, California

See all

Maria from the service dept was amazing! I definitely see the improvement with the new management.

Although I'm not happy to have visited the service department so soon after buying a new car from here, I will say from the sales experience and Hassan the sales car who has been great not only the day I bought my car but has followed up with me checking in on me and the car. Exceptional Customer experience with him. But now as many of these new cars are updated and run on this newer technology, it's fair to say ALL cars are going to have some hiccups. Although very frustrating with a new car the service department (Maria service advisor) was very understanding and down to earth. She made the process seamless made sure I wasn't lapsing without a loaner car as life still needs to happen and I have to get around. So thank you Maria and Audi West Covina for now only being great during the sales process, but also with helping to take care of the cars we buy from you. read more

To start, Paul Panya is an amazing service advisor. This A7 is the 5th Audi I've owned and 3rd vehicle I've brought to Audi West Covina to service. I truly appreciate Paul's professionalism and proactiveness in ensuring that he addressed any and all of my concerns. He was very thorough with the recommendations and ensured that I understood every step of the way. I also really appreciated Paul's willingness to work around my schedule and really make it a point to ensure that this was a pain free process. My repair was a 3rd party warranty repair that took over 30 days due to the extensive approval process, but I am thankful that Paul did such an amazing job updating me on the progress as well as go above and beyond with sending additional details the warranty company to ensure they understood the extend of repairs. Thanks to Paul for making me a believer in Audi again. read more

I arrived as a walk-in with blown out tire by way of flatbed at the end of the day. Maria, was fantastic. She was empathetic and made what began as a bad experience bearable and I left the dealership with a smile. read more

from the start to the end, Maria gave us excellent service and we got the car when promised. Pricing was excellent. Also will also be back again and again.!! read more

The experience was great, especially John Ma from the service department, who was very professional and provided excellent service.

I have to say whenever I've been car shopping and the dealerships that's I've been to I really haven't felt comfortable or confident in the salesperson who I'm working with but honestly trying out this Audi dealership was the best decision I made. My salesman Hassian was maybe or even is the best salesman I've ever dealt with, he definitely wasn't pushy and even tools the time to actually care on what I was looking for. He spent the time taking me on a test drive while explaining the features and differences n the vehicles I was choosing from, I don't think no other salesman made me very comfortable more than hassian did. He took the time to sit with me and helped worked out a great deal in the price range I was looking for and went above that to make sure he kept his promise to me that he would make this happen. The entire team at Audi was fantastic and I'm able to drive my Audi EV suv while still staying in budget and this is all with hassians help! Thank you to Audi for having him as a dealer because for the first time in years I've felt confident and leaving happy after signing my deal. If you're looking for a vehicle please ask for hassian as he is the perfect salesman you could ask for. read more

Just bought a brand new Audi Q5 and had an excellent experience, smooth transaction with my Sales guy: Malik, he was very knowledgeable, professional and very down to earth guy and his GM Frank and Finance Manager Eugene was awesome as well. No sales pressure whatsoever and very friendly dealership. Overall... the buying experience was very positive and will 1000% recommend Audi West Covina for your car buying experience. read more