This is the only company we allow to touch the audio and video equipment in our home. We initially had custom AV work completed by AVD on our home several years ago. As technology progressed, we had AVD update our products. We are extremely happy with the initial work and the responsiveness to our request for upgrades. I cant count how many compliments we have received from family and friends on the "custom" nature of the work. If you're looking for true custom work from a respectable/knowledgeable company, this is the place. We highly recommend AVD for high-end custom AV projects. read more

This is one of the worst businesses I've ever dealt with. They are untrustworthy crooks. Nothing they installed ever worked properly. They had to come out numerous times to try to fix ongoing issues. Eventually, the entire system just broke down...and I had to hire professionals to come replace the AVD system. The company I hired told me that AVD did a horrible job and that they tried to hard code things to prevent anybody else from ever being able to service the equipment. Worse than all of that...I paid them over $100,00 per the proposal they sent. After all of the work was completed, they came back and tried to say I owed another $25,000. This made no sense as they never did work without being paid first. They also couldn't produce any evidence that I actually owed the money. They then put a mechanics lien on the property to make sure they got the money they didn't deserve when I sold the property. These people are crooks. I would recommend steering clear. They are so bad that I was compelled to write a review, which I have never done in my life. Just horrible people to do business with. I wouldn't send my worst enemy to them. Horrible! Addendum....a new development further underscores what an unscrupulous business this is: a potential buyer of the house I have for sale contacted the company and asked for a copy of the purchase order for the products I bought - and they just gave away my personal information to complete strangers. Note that much of their business is cultivated through general contractors. I would strongly suggest not working with any contractor who conducts business with this shady company...as they would most likely be equally as shady. read more

We have had Ty and his team do 5 homes for us and they are currently working on our 6th. Ty and all his team are extremely easy to do business with, very responsive and do a quality job. They are always up to speed on the latest technologies and are extremely trustworthy in all their business dealings. I highly recommend that you use AVD for any of your audio visual needs!! They are a first class organization!! read more

Second time AVD has done work for a client of mine. As I am a real estate agent, I see many A/V companies come and go but AVD has been around awhile. First install was in a new home in Hidden Canyon, which involved adding in a Savant system, upgrading builder-provided speakers, and adding enhanced video capabilities. Very happy client. Second install is in a custom Shady Canyon home which involves putting in a Dolby Atmos system in the home theatre, upgrading speakers throughout the house, adding Savant to the current system and much more. Very impressed with their follow-through and they have been very helpful to both me and my clients on other issues. Highly recommended. read more

The owner is a great business owner who has the passion in his company and the work he provides. Very high end work and knowledge amongst the crew. read more

AVD was recomended by a friend to up grade my old audio video system and build a new cabinet recomended by AVD. My first request was to update the system, t. v.'s and simplify my music system. I asked for 1 button to turn on my tv ,1 to turn on the CD player, 1 to turn on Sonos and ,to turn on Apple Music. I spent $38,000 did not get what I asked for.The speakers that were replaced sounded just like the old ones. When the cabinet was installed it was the wrong finish, poor quality, doors did not fit etc. I had to hire a special finisher to salvage the cabinet. So let;s get to the equipment. I would have been fine with the equipment except that it would overheat and knock out my modum etc. Every thing would have to be reset just to do it over again. Fans were installed but burned out because of the heat. AVD suggested cutting holes in the sides of my wall to better vent the equipment. I was leaving all 4 door open to cool the equipment and it was not enough. My IT Guy suggested racks with fans. Tried that and $2500 later that did not work. At least he returned the racks and gave me a credit. So finally AVD took all the expensive equipment away and put in a Sonos system. This did not throw off heat. This was $10,000 less than the equipment that i originally purchased . I have not begun to figure in all the wasted labor. The Sonos system would only play one to two songs without having to be reset. They could not figure out why. So I contacted Elden Audio Video. Justin came out figured out that the Sonos system was not installed properly that is why the connection kept dropping. I am taking AVD to small claims court soon. Do not trust the Owner Ty Meyer..... I will post the outcome. My clients in Crystal Cove installed a AVD system. It took 2 years for it to work properly. Save yourself time and money. Call Elden Audio Video and get your system installed: CORRECTLY. j. vELDHUIS read more

Update (written 02/20/19) In response to the owner replying to my review on google reviews. The charges for monthly maintenance only ceased once we had complained to the company about how ridiculous it was for them to come out every month to fix a broken system( I did check on the charges). Your own employee admitted to us that this system and the work you had done was embarrassing and I quote "not out best work." It has been 10 months since I first wrote a review and not much has changed. I will admit that the visits to fix things have been less frequent but there is also the aspect of us just giving up on certain things working. It now seems that when there is an issue, the solution we repeatedly hear is you need to upgrade to a new/ better system or version, which in other words is a new way for you to charge us for maintenance. There are simple things that we hear this for. For example, controlling a simple light in a room that used to work which now does not and over the past several visits you have made, all we hear is the only way to fix it is to get a new system because there is no way to fix it. This claim has no merit as the control over these lights used to work just fine with the current system we have. I don't normally write reviews but I have no other way of getting through to this company. Again, even your own employee very recently said "there is nothing I can do to get through to [the owner(I left out the name for obvious reasons)], I have repeatedly informed him your guys' issues and he does not listen, I guess the best thing to do would be to yell at [owner] until he finally listens to you." Your own employee agrees that this is absurd. The past few days have been awful, for no reason at all, some of the heating systems in the house are on full blast, which makes it impossible to sleep and obviously rakes up our electricity bills for the month. Today we finally got you to show at the house and now one heating system is fixed but two others are now having the same problem. It is currently 78 degrees in the upstairs area and we are not sure what to do. A simple answer to these problems could easily just be better due diligence and proper customer care. I will continue to update these posts until Audio Video Design steps up to the plate and or we, as previously stated, just give up and cut our losses. read more

I cannot express to you enough how much of a headache this company has caused me over the last 3 years. You can't say we didn't give them a solid chance after 3 years of trying. To be fair, I think the Savant system we purchased from them was a bad product to begin with. The system broke down 3 times a year and each time it took a week to get fixed. After paying $20,000+ for a system, it should work and if it doesn't customer service better be great. My major complains are with the time it takes to get anything fixed from them. Always a week or more. Currently we have been with out TV for 3 months. Seriously. My other complaint is with the staff. Tim Bryant rarely calls back, Ashley at the front desk doesn't call back and Brad the tech is condescending and rude. The only nice person I encountered there is Kayleen Albee the manager who instead of fixing our problem just wished us luck with another service provider but at least she was nice about it. The product is poor, the service is bad and the people are rude. So glad to have moved on. read more