Darin reprogramed my hearing aids, and they came out better than when they were brand new…read more Unbelievable! Thank you!

Darin's service has been excellent. As a new client, he took me on with existing hearing aids…read more(nothing to sell me) and I couldn't be happier with his assistance.

I have been going to Able Hearing since 2021 when I bought my current pair of Widex Moment 440…read moreHearing Aids. A couple of months ago they texted me that it was time for a hearing test. It had been over a year and so I called to inquire about the cost and they told me that there would be no charge. I went in. The tech sat me down in a booth and told me to listen to various beeps - you know the drill. He told me that the receptionist would come in and read words to me whicn I was to repeat back. That didn't happen. He wasn't familiar with the Widex proprietary software but fiddled with various settings anyway. The first setting was blaringly loud. I told him it was very uncomfortable. He reduced the volume several times and then gave up and said jhe'd return the settings to the original. In the meantime he inadvertently clicked on a toggle whicn changed the function of the button on each hearing aid from volume control to hearing program selection. I realized this a day later and made another appointment to have it switched back. The second appointment went well. The tech called Widex and they walked him through the process to have the button function returned to volume control. However, along the way another function went awry. On the Widex app there are various programs When you change the program (on your phone) to a new one, it announces the name of the new one through the speakers of your hearing aids. That function stopped working. I made another appointment. That was this morning. The tech called Widex. When the first customer service representative realized he needed to go up the chain and put him/us on hold, the tech hung up and quit trying to solve the issue. He started complaining as though I was taking advantage of his time. I mentioned that the problem(s) were his fault - not being familiar with the Widex software. He denied any responsibility for the issue and told me he was not willing to give me any more of his time. He invited me to go elsewhere which I did. And I'm glad I did. You'll see lots of nice reviews when Karl was running the ship. He was a terrific gentleman. But he hasn't been there for a couple of years now.

The hearing aid that we had previously purchased from a big box retailer was not providing…read moresatisfactory performance for my mom. We went to Able Hearing, hoping to find something that worked better. We were really happy with our decision. The personalized customer service we received enabled my mom to get a much better fit on her hearing aid and much better performance. Lucas was great. He took the time answer our questions and provide guidance on which models might be best suited for her. The extra time he spent on the fitting made a big difference on how it worked for her. It's been about a year since my mom received her new hearing aid. During that time, their customer service has been excellent, providing adjustments and tuning. Each time, they have been friendly and welcoming. Our observation is that they really go the extra mile in providing customer service. We were really pleased with the way they handled the situation when my mom recently lost her hearing aid. Living with hearing loss can be very frustrating at times. Although we would have saved money by buying another unit at a big box store, we felt it was worth the extra money to have someone spend extra time on the fitting and tuning so that we would have better results. We are very pleased with our experience here and highly recommend their services.

You need to employ an onsite audiologist ad not a Hearing Instrument dispenser. Second, you need to…read morebe non proprietary regarding your crappy Audible hearing aides so that tea hearing aid professionals can correct the mistiming done by Instument dispenser. I have had Starkey livio AI hearing aides poor to Audibel and they were a wonderful product. But now that Starkey has been creating brands, they are not giving same level of focus on all these brands as they have w the Livio and Evolv AI aides. Now due to damage from poorly fitted and tuned Audibels , I am needing a cochlear implant. The audiology test done yesterday by specialty audiologist at Oregon Clinic found that was way off the mark regarding my audiogram. This may have contributed to my advanced decline of hearing. Audible does not work with cochlear implant as I will need a "Cadillac" of hearing for my left ear that correspond to cochlear implant in my right ear. And all the while I am having to pay $7000 for Audibel hearing that don't match my hearing needs or my audiogram . Also they do not use Hear Ear which is the gold standard for matching your audiogram to your hearing aides and eliminating several trips to the office to have hearing aides constantly retuned. This pertains to Willoughby in Gresham, OR. So what is your response to these issues?

My new hearing aids are so much better than my old from 10-plus years ago. Lots of new technology…read moremakes them so good in difficult situations. The helpfulness and attention to details by the staff is very professional and makes the transition to new hearing aids very easy.

We traveled from Southern Oregon for an appointment and evaluation with Dr. Serpa. The process was…read moresmooth and incredibly informative. When we received the evaluation report from Dr. Serpa, it was very thorough and even included a letter to my child's teacher. She cares a lot about her patients and it was a great and smooth appointment- even for a kid on the spectrum. The front office staff was quick to send us resources and answer pre/post apt questions. 100% recommend Dr. Serpa and team. Thank you!

The care I received at Hearing Resources was excellent. Dr. Serpa is a fantastic listener, and took…read moremy self-reporting seriously. She provided lengthy testing, fluidly adapted it to my needs, and her assessment was nuanced and clarifying. She was beyond patient and highly attentive when it came to fine tuning my hearing aids. I can't recommend her highly enough!

Regrettably I have seen Dr. Howard Kim 3 times. He is the most argumentative ignorant doctor I have…read moreever witnessed. each visit was worst than the last. I wish I could mark half a star. I have been seeing various doctors a couple times a week for the past month or so to try and figure out a problem I am having. The first time i visited Dr. Kim he gave me a diagnosis without even hearing my full story or taking the time to listen. The second time I visited him was after I had an MRI taken. The purpose of the visit was to look at the MRI and shed some light on the subject, but he didn't even get the MRI from the imaging office! Why the heck did I even come in?! He just told me to take prescription pills with horrible side effects for the condition that I may or may not have. The third time I went in was by request from Dr. Kim. He basically scolded me for not taking his word on his diagnosis. however he could not explain to me his reasoning behind it an any way. I DO NOT recommend going to this doctor! I would rather stab myself in the eye with a fork than deal with Dr. Kims inability to care for his patients one more time.

I've been experiencing Vertigo for the past 4 weeks. Its gotten better, but lets just say I have…read morebeen in and out of the ER, Urgent Care and General MD for the past month, not to mention spending crap loads of money on Rx's. Fun times!! Anyway, I guess I needed a prelude to my review here. Ha! I saw Dr. Wilson yesterday afternoon. He confirmed I have Viral Labrynthitis and that is what has been causing my Vertigo. He prescribed me some Xanax and I have to say, im stoked! LOL. I'm not a pill person but when its prescribed, I gotta take it right? =) There was a super long wait.....I didn't actually see the doctor until about an hour and 20 minutes after my scheduled apt time. I did have a hearing test first, and that alone, I had to wait about 50 minutes to do. So I cant really blame the wait time on that. Once the Doc came into my waiting room, I was in and out in about 10 minutes. Super short visit time. I guess its okay because he confirmed my issue. I would probably go back to The Wilson Clinic if I need more testing or if my vertigo just doesn't go away. But it wasn't the best of times.

Sign on door states, "veteran and L&I friendly," not true in my recent experience with Evergreen…read more As both a vet AND a L&I claimant, I was treated most rudely by the woman in the office. They supposedly "fixed" my hearing aids over a year ago and the Lt one has buzzed ever since. They dodged their responsibility at every turn, she said "we are a small company so we can't afford to give you any wax guards, or anything else I guess. She said I was eligible for new hearing aids, gave me a card with a phone number on it, "they can help you she stated," but it was obvious that Evergreen sure as hell wasn't going to put any more effort into getting new aids. I don't know if it's the same owner but I've certainly moved on to a new provider. Don't give your business to these people, they're money grubbers and liars..

They are closed, never told their clients! Called and left messages, voice message did not say the…read morebusiness had shut down, nor does their website. Found a yelp post that said it was closed.

We were visiting Lake Oswego and needed some help with my husband's hearing aids. They were…read moreaccommodating and we were able to pop in and get the help we needed right away. Super nice and helpful.

Great staff!!!!! Great audiologist!!!!! I left my hearing aids on a flight, they were able to let…read moreme use loaners until my order came in.

Angry impatient audiologist. He swore at me because I had trouble understanding. He was angry and…read moreaggressive toward his receptionist. He picked up what she was writing on and literally threw it across the room and verbally degraded her. In my opinion he should lose his license.

Max is the best! Takes time to determine your needs and goes out his way to fulfill them. Thank…read moreyou for helping my husband hear me!!