Horrible experience at the Chicago cornea consultants in HLP, I made an appointment two months ago…read morefor 9:15 today. I go in and fill out all the paperwork and wait 15 minutes. I'm the only pt in the waiting room but I figure maybe the dr is running late. I go up and ask what the status is for the appointment and Mellisa says it may be 2 to 3 hours." I said did you say 2-3 hours? And she said yeah ... then the other desk admin employee said yeah it's not unusual to wait for appointments for 2-3 hours sir. I said both of you have to be kidding. I said I want to talk to an office manager and they said she wasn't there and I said I will just stand here until someone comes and explains to me why I will be waiting 2-3 hours for an appointment I Made months ago. After another 20 minutes my dr comes out and she looks irritated doesn't greet me and says "come back with me" I said no I want to talk about this out here. I said why do you have staff telling people it will be a 2-3 hour wait for a scheduled appointment and she said I can't come in here and snap my fingers I said what is the reasonable time to wait for an appointment? 15, 20, 30 minutes? fine, but not 2-3 hours that tells me you double or triple booked me in and now I have to spend half a day to be seen that's not ok. She said I was told when I booked the appointment it could take that long to be seen and I asked where in the documents I signed does it say that and I would not have made the appointment if that had been said upfront. I said I do not have a personal problem with anyone there but that their policy of doing this to someone is not ok and they either need to actually tell me people up front or see people in a reasonable time. I did not keep the appointment.

I have been going here for years for both contact lenses and just annual eye check ups. Dr…read more Malooley is awesome. She's so kind and always willing to hear me out and help fix an issue while I have one. The administrative staff here is also very nice. I can honestly say I've never had an issue booking an appointment. The office is clean, spacious and I get seen within a reasonable of time as well. Everyone wears masks and you don't feel like your health is jeopardy when you walk in here. I will continue to come here for all my eye care needs. I would definitely highly recommend this place for anyone who wants good, optimal eye health. I dare say that it is a bit expensive but you get what you pay for here so I believe the services you receive are well worth the money.

I would give them a zero if I could, but you have to give them something to submit a review. I…read morespecifically called and asked if they accept medicaid and they told me Yes. I drove there on the day of my appointment and they told me they dont take medicaid and there is a $25 copay. I went to a retina specialist, I go to very good doctors and dont have a copay, and they didnt even say there is one on the phone. I am on soc. sec. and I didnt have that money, Also, It's really hard for me to go anywhere because of spinal damage, and I dont have a special car for my wheelchair, so I have to walk in excruciating pain from the car to the door, often pretty far... They are not a responsible, respectable business. I am writing this to warn anyone who uses medicaid, do not go there, they are dishonest and have no consideration for anyone. I reported them to the state too

Dr, Michaels has a lovely bedside manner. He is amazingly instinctive & brilliant with one's needs…read morefor your vision and knowing your lens strength. He's able to determine by your previous glasses if they will continue to provide future comfort or to progress to a stronger lens. Very thorough exam, checking for glaucoma etc. Beautiful selection of eyewear . He is an exceptional Doctor. I highly recommend him and this Optical Center .

Terrible customer service. Haven't been able to get a hold of the doctor to discuss test results…read morefor 3+ weeks. Place runs like a factory and you're treated as such.

I find the services offered here adequate however I don't understand how one basic eye exam can…read morecost $347. According to the billing person, $130 of it was for the "contact lens exam." I had one exam by one optometrist and I don't understand how you can tack on another $130 to the $217 being charged for the basic eye exam for a total of $347 for one eye exam. It's a bit of a rip off don't you think?

Excellent doctor. Unique!!!!!! Over 5 years of care!!!! He…read morewill not talk to you - he will REALY help you! Very few doctors can do what he can!!!! Do not expect many words or explanations. Expect he will do that others - cant!

Horrible individual and doctor. He is jerk and insensitive brut. I had eye injection done by this…read moredoctor. As I never had eye injection done before in my life , I didn't know what to expect and was understandably scared. He rushed through the entire procedure by quickly putting eye drops and proceeding immediately with the injection. When I saw the needle heading for my eye, I flinched on impulse and got yelled by this jerk . The jerk yelled at me " are you fucking nuts" , just imagine doctor yelling this during procedure. I felt excruciating pain as he injected needle in my eye. Once again , he clearly rushed (as he told me that he does 25 of these injections a day) and numbing drops clearly were not working yet . I asked my parents who had multiple eye injections done about what they felt during this procedure , they said barely felt anything. The same was confirmed by others. He is simply jerk and uncaring butcher. Left him immediately and went to another specialist.

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)

I like coming here, staff is super friendly and knowledgeable, making appointments are super…read moreconvenient as they are open on Saturdays. Place is super clean, good variety of glasses, contacts available. They call you when glasses are ready. I recommend. Doctor is super friendly and straightforward.

The doctor is great. I am not worried getting my prescription wrong…read more But you order glasses, pick them up with NO case. We were told the person handing out the glasses didn't know which case these went with. If not sure, they should provide any generic case that would hold the glasses in. They shouldn't make others make another trip just for the case. Or they should advise no one is available to hand out a new pair of glasses. So, I am disappointed. I love to go there for an eye exam, but not buying a pair of glasses. When calling back, I was told my insurance didn't cover the case. The total price of the glasses was a bit over $500. A portion of it was paid by insurance, the rest by me. Anyone selling glasses at that price should have a case to go with it, even a generic one. Imagine a kid getting his first pair of glasses and not be given a case with it, but have it wrapped in a foil. The manager was contacted. They apologized. She is shipping the case to us. It makes one wonder how much does one need to spend on a pair of glasses to have the case go with it.

Amazing new practice! Love that we have a member of our community own a beautiful, modern eye are…read moresmall business! Dr. Veronica is absolutely great! She is amazing with kids and very patient with adults. The staff is well trained, and the practice offers all the latest diagnoses and therapies. Absolutely recommended!

Another great local gem! I have been here several times and every time I'm blown away with the…read morelittle things this practice does to treat my family right! The space is bright, clean and inviting.

My two-year-old sees Dr. Berman, and we had an appointment scheduled for June 8 at 1:15 p.m. We…read moreended up waiting nearly two hours and were not seen until 3:10 p.m. During that time, we did not receive any explanation or apology for the delay. Waiting that long is especially challenging with a young child, and by the time the doctor came in, my son was understandably exhausted and had reached his limit. The actual visit lasted only about seven minutes, which was frustrating given the significant wait time. I also had to make arrangements for my other son to be picked up from camp at 3:00, so the delay created additional stress and scheduling issues. Dr. Berman was kind and professional, but the office's scheduling and communication process need significant improvement. Patients' time--especially families with young children--should be treated with more consideration.

Great staff, great doctors and you can even get glasses there or upgrade your lenses in existing…read moreglasses. All the doctors are knowledgeable and caring, but I am especially partial to Dr.LeBoyer, who I have been going to for years. He removed my husband's cataracts...perfect. I have recommended him to many friends and they have all been so pleased.