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    Auffenberg Chrysler Dodge Jeep Ram

    2.6 (42 reviews)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

    Services - Auffenberg Chrysler Dodge Jeep Ram

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    7 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto exhaust repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    They screwed into the headlight itself to make it seem like it was fine.

    Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service - Avoid at All Costs! If I could give zero stars, I would. Auffenberg O'Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I've ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history--but it didn't take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn't belong. ZIP TIES. This was not a minor issue--it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever "fixed" this car either had no idea what they were doing or just didn't care. And the dealership either ignored it or actively covered it up. But wait--it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, "Well, I didn't sell you the car, so it's not my problem." That's the level of professionalism you can expect from Auffenberg O'Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O'Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won't take your money and run. This place is a disgrace.

    Spark plugs left in my engine compartment

    Auffenberg has always provided exceptional service, but I can in for for routine maintenance and well it was sadly hazardous. My spark plugs were changed but all 16 were left loose in my engine compartment and an electric socket wrench was left next to my battery. I left and drove like this for hours. Thank God nothing happened. You can't make this stuff up. Double check their QA/QC. I'm sure if they didn't lose a tool, I wouldn't have known 16 spark plugs were loose on my engine compartment.

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    Ask the Community - Auffenberg Chrysler Dodge Jeep Ram

    Review Highlights - Auffenberg Chrysler Dodge Jeep Ram

    I have worked a lot with Rob in the service department and he is literally the best human being I have ever met.

    Mentioned in 7 reviews

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    Auffenberg Nissan

    Auffenberg Nissan

    2.4
    (67 reviews)

    Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda

    I brought my Nissan in for a recall repair and to have an oil leak fixed, my Nissan was still under…read morewarranty. They told me it would be over $100 for them to look; but then they lifted my car and looked at and video recorded the underside being careful not to video the oil leak area. Then they fraudulently tried to claim my transmission pan was leaking when I could clearly see the oil leaked down from a higher spot on the motor and some of it got on the transmission pan. They also claimed my transmission fluid was dirty and needed to be changed not knowing I had it changed less than a week earlier.

    Auffenberg Kia

    Auffenberg Kia

    3.3
    (89 reviews)

    Purchased a 2025 Kia K4 in November 2024. Our car was totaled and then paid off December 2025. My…read morehusband and I regrettably went back to Kia Auffenberg under a time crunch to repurchase a new vehicle. Auffenberg refused to honor the price we paid November 2024 for the exact same vehicle, 1 year 2 months later. Mind you, this would be the 3 vehicles previously purchased from them, and zero care or consideration given. Not to mention, Steve- working at Kia, is the most unprofessional and rude sales person there. I would recommend working with someone else entirely if you even attempt car shopping. He doesn't air out after chain smoking outside, and he will call you stupid if he doesn't understand what you're talking about. He is not professional, and I would be embarrassed to have Steve work for any business of mine. Just because he can sell you a car doesn't mean it's worth the reputation Auffenberg is creating with people like Steve. With that all said, three separate and equally awful experiences with Auffenberg in 2023, 2024, and again January 2026. We learned our lesson - do not buy there or you'll be met with predatory practices. We were literally discouraged to leave a review unless it was good because it only directly affects the sales people who worked with us. Steve needs to be fired, and Auffenberg should really have better business practices. I hope our next brand new car purchasing experience is better than what Auffenberg failed to provide on three separate occasions. Our community deserves better!

    I had one loan with kia that went well this time kia financing took two $8,000.00 payments without…read moremy permission then I went to dealership they said they would make sure on 12-11-2025 this year they would make sure they handled it for me so would get refund owed me for the overdraft they took. Now 12-27-2025 i was given notice from credit bureau i owed another 12,169.00. This sad that I was told no one at kia finance would tell my credit bureau it was not true I had a zero balance. So I called three times today to get it settled. I also found out I have moneys coming back from Bryan at Ford so he handled the refund on the warranty and service contract. But couldn't do anything about the twelve thousand one hundred sixty nine dollars listed at credit bureau. But car is paid off. Sad.

    Auffenberg Chrysler Dodge Jeep Ram - car_dealers - Updated June 2026

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