Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda

I brought my Nissan in for a recall repair and to have an oil leak fixed, my Nissan was still under…read morewarranty. They told me it would be over $100 for them to look; but then they lifted my car and looked at and video recorded the underside being careful not to video the oil leak area. Then they fraudulently tried to claim my transmission pan was leaking when I could clearly see the oil leaked down from a higher spot on the motor and some of it got on the transmission pan. They also claimed my transmission fluid was dirty and needed to be changed not knowing I had it changed less than a week earlier.

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

Traveling from Georgia to a funeral in Iowa when our windshield washers quit working. Not cool in…read morethe winter. We stopped late in the day. Ashley was so helpful and welcoming. They took care of us, delivered us to the hotel and then brought my truck back to the hotel. The whole transaction was seamless. Shout out to Matthew! He was amazing - friendly, helpful and reassuring. He alleviated every bit of our stress.

had a great experience. Willie was wonderful to work with. He was easygoing, helpful, and…read moreprofessional throughout the entire process. He made everything smooth and stress-free, answered all my questions, and never made me feel pressured. I'm really happy with my purchase and would definitely recommend both Willie and the dealership to anyone looking for a new vehicle!

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

Awfulburg performed as expected. Recall investigated 8/9 months ago and Ford didn't help them with…read moreparts not available. I called for update... great,,, parts here drop off. Went to pick up 2x NO WORK done. In the end three trips to dealer and work finally done. Only wish another ford dealership would open close. Don't ever go to Affenburg for anything!

Run! Customer service is great til you have a problem. Now I have a $16000 piece of metal…read more Do not trust them!!!!! go anywhere else!!!!

I purchased a used car with hail damage. they didn't disclose the damag. my Tesla broke down in 9…read moredays and they would not make things good. I wouldn't recommend using and Auffenberg Dealer. they are rude and unethica.

If you want a low key, hassle free car buying experience you should go to Newbold Toyota. Phil is…read morefriendly, helpful and willing to work with you! Showroom is bright and clean.

I brought in my RAV4 to get four new tires put on in service. MARK HURTT was awesome and made my…read morewhole experience smooth/easy. Gave me a call when it was all finished up and ready to go. Very satisfied with my service from Newbold Toyota!

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

Both Joey Collins and Jane Allman were excellent customer service representatives and were quick to…read moreassist me with my questions and provide feedback. Per our conversation, I should be receiving a call at a more appropriate time (I contacted them around midnight Central Time and were very pleasant). Thank you again for the great customer service!

Don't recommend due to shady and pushy sales tactics. First off, refused to lower any prices, and…read morethen when the salesperson said he was going to ask his manager, he came back, didn't say anything about it, and started working on the prices for the current price, and didn't even tell us they wouldn't work on a deal, until I asked. Then pushed us to use their financing, even though we had our own financing, and told us they would match our current APR rate. Okay, cool, let's do that, since we drove 2 hours one way, and didn't want to do the drive the following day. THEN the finance guy came over and immediately discredited the current warranty and started trying to sell the extra warranty. We made it clear we were not interested in any addons, period. Then we went to his finance office, and he immediately tried to sell us their extra warranty. I kid you not, we told this guy no at least 10 times, he then left to go call someone, and then came back, and his whole demeanor changed, and he was clearly annoyed he didn't get that sale. Then, after he is just handing papers to my husband, without going over it at all, I see that the interest rate is .15% HIGHER than what we agreed to. When I brought it up, the finance officer acted like he wasn't told that, and acted like it wasn't really a big deal. THEN he conveniently forgot to put the sales tax in the note, and we had to redo the paperwork. As we were leaving, the sales guy handed us the second key, which was all taped up with electrical tape. Then today I noticed the seatbelts are twisted (silly thing, but it's super annoying they didn't fix it.) There are two stains on the roof on the inside. Overall, we do like the car, but if we could take it back, we would, on the principle of the experience, after we slept and reflected on it, but their policy is only 150 miles/7 days, and that's literally our drive home. Because how are you not going to be willing to work on the price, but want us to buy your extra stuff? How are you going to push financing under false pretenses? And yes, I recognized we could have walked away at that point, and honestly, we regret not, but we drove 2 hours, it was 8 at night, and we were tired.