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    Auntie Anne's

    3.0 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    6 years ago

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    Ben's Soft Pretzels

    Ben's Soft Pretzels

    2.8
    (4 reviews)
    25.7 mi
    $

    On September 5th I bought a Too Good To Go surprise bag from Ben's Soft Pretzels in Kalamazoo for…read morepickup on September 6th. My partner drove 18 miles one way, only to find the place locked and closed. They are closed Friday through Sunday, yet they are still posting pickup times and taking people's money. That alone says enough. We are a homeless family and this was our last few dollars. We counted on this food to get us through the weekend. My daughter's birthday is coming up and this was supposed to be her treat. Instead she cried when he came back empty handed, and my 9 year old autistic son had a meltdown because he had been waiting for this. Instead of food we were left hungry, broke, and hopeless. To make it worse, they already posted new bags for days they are not even open. That shows this is not just a mistake. It is careless and harmful. Families who are struggling should never be tricked like this. A refund does not fix what this did to us. It wasted our gas, our last bit of money, and left our kids in tears. Until they stop posting bags for days they are closed and actually make things right, they do not deserve anyone's trust.

    I love Ben's pretzels! They are better than auntie Anne's in my opinion! Super soft and fluffy!…read moreThey have fun menu items like pizzas you have to try!

    Photos
    Closed signs with hours and a screenshot where they are still taking orders and payment on closed days
    Closed signs with hours and a screenshot where they are still taking orders and payment on closed days
    Ben's Soft Pretzels
    Closed store

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    Closed store

    Auntie Anne's - pretzels - Updated July 2026

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