The absolute best croissants in the state. My favorite- the chocolate almond!! Amazing!!read more

In the past, we have loved the baked goods! However, after being a loyal customer, we received a…read morebatch of three bean cakes that did not have any sugar in them. We spoke to staff, and they confirmed this was an issue with this batch. I left messages four times over two months for the owner, and she didn't call until today. She said that since it had been two months, she wouldn't refund the $18 we paid. We, once loyal customers, won't be back. In good conscience, we cannot support a business that doesn't respond to a customer's repeated attempts at communication to resolve a simple issue. So sad to see a business with a good product run so poorly without recognizing the importance of customer service at its heart.

A complete nightmare! BEWARE!!…read more The owner Amy is full of herself and has absolutely no professional etiquette whatsoever. Starting with her inability to answer straight forward questions and ending with her backing out of contract and cancelling our order 50 days before my wedding after I already paid the down payment! She cancelled the contract and refunded the down payment I made to hold the date - leaving us to find another cake vendor on short notice! Her excuse? She has worked "for Bert's for 42 years and made over 10,000 cakes and feels like no matter what she does, she won't make me happy." Photo attached. All I did was ask about the pricing for the samples because no other cake vendor had required payment for samples so I didn't know how much they cost. I also asked her which location we should visit to try the samples. Lastly, I told her that I couldn't believe that she was charging us the same amount to deliver the cake across the street as she would charge us if she were driving across town. I didn't say I wouldn't pay for delivery... I just told her I was surprised that she would do that. The other cake vendor we were considering wasn't charging us a delivery fee at all and they are located 30 miles away from our church! I was put off by how unprofessional she was from the beginning when I first reached out last fall. The only reason I decided to finally give Amy a chance is because she was cheaper and right across the street from our church. Now I understand, you get what you pay for...... because Amy is a MESS. Absolutely awful and I feel sorry for anyone who has had to deal with her. I saw in other reviews that she is described as rude, cheap, disorganized, snobby, and that she talks down to customers. I can confirm that she is ALL of these things and worse. The cake isn't even that good and at this point I'd rather buy one from Sam's Club than have to work with Amy and her staff. She doesn't send you a contract until you pay her a down payment, which is strange. Typically you create a contract/agreement, have both parties sign it, and then you ask for the deposit. The contract looked incredibly sketchy - Words were misspelled, font was all over the place, punctuation and grammar were hideous. Photo attached. Just so you know, AMY - Nobody cares HOW MANY YEARS you've been making cakes, HOW MANY CAKES you've made in your lifetime or HOW GREAT YOU THINK THEY TASTE if you continue to be a an inconsiderate, egotistical, uneducated, defensive, stubborn old woman who can't figure out how to treat people and keep your word. That's just bad business... I don't care who you are. I'll "wish you the best" as well...

Bert's Bakery made the cake for our wedding, and it turned out beautifully and was delivered to our…read morecaterers without any hiccups.

Who doesn't love muffins?!! While at the coffee rescue's 10th anniversary party, I got to try an…read moreamazing muffin from love muffin! I was gonna get the normal carrot cake muffin but Jamie from Coffee Rescue suggested the Carrot Cake Cheesecake muffin and I was glad she did! The cake was so flavorful and moist, and I loved the frosting on top! Highly suggest going to get one either from midtown fresh or my favorite place, Coffee Rescue, or go to their website and find a place near you!

From the owner: At Love Muffins, we specialize in premium regular and gluten free carrot cake and cheesecake carrot…read morecake. New flavors coming soon!

Best place in Kalamazoo ever. Inexpensive, fantastic donuts. Huge quantity with fun flavors.read more

I had my first Sweetwater doughnut in 2010 and have been hooked ever since. My husband and I came…read morein to get a half dozen doughnuts and a juice each. We got a Carmel Apple doughnut, a peanut butter cup doughnut, a glazed doughnut, a Boston cream doughnut, and two s'more doughnuts. We would honestly travel to Kalamazoo just for the amazingness that is this doughnut shop. We were a little slow to ordering because we hadn't come in for a few years but the employee helping us was patient. The half dozen doughnuts were $8.49 and our entire order was about $13, which for specialty doughnuts is not bad. We will definitely be back.

We're back on track. Long story. One or two days a week I share donuts and coffee w pals at the…read morecommunity table. Quality of the products is good. Staff attentive & friendly. Two recommendations to get boosted to 5 stars... 1. Physically, the place is beat up & worn out. Fix/upgrade that. I DO see them sweep & clean, but no amount of cleaning can upgrade '70s era wood paneling, saggy old fixtures, floors & restrooms. Not sure if they rent or own the building. 2. Make more donuts please. They often run out of them well before noon closing on Saturday. If you plan to buy a dozen or more, please call ahead, preferably the day before. The rest of us customers would be grateful.

Every time I go to Kalamazoo medical appointments, I call ahead and order a dozen Persians for the…read morefreezer. They reheat nicely at 20 seconds A quick delicious breakfast

This is legit donut bakery. Everything we tried devoured because it was so tasty…read more Plus they have a wonderful selection of unique donuts like strawberry cheesecake, nutter butter, mint grasshopper plus all the traditional favorites. Kalamazoo has some incredible eateries! I'll be back.

We visited Kalamazoo for the KVBA showcase and stayed the night at TRU Hotel (separate review to…read morefollow) and the next morning we stopped at Sweetwater's for coffee and a few donuts...it's the day before Fat Tuesday and they were ramping up pazackis and king cakes, but they still had fresh donuts and fritters so we ordered an apple fritter. Perfecto! Exactly what we needed for the trip back to Macomb Township. Thanks for the nosh and we'll be back!

This place never disappoints! A great variety of flavored lattes at very reasonable prices. Even if…read moreyou don't care for coffee, the baked goods are a MUST! Great gluten free options! It is cozy cafe with a very laid back vibe. Had great service today, unfortunately I missed the baristas name.

I didn't know they bake everything in house. Except the cookies I think…read more First time I try Vegan Zucchini Bread. Wow. It is moist and pretty much like a cinnamon pound cake. I assume it is healthier than regular bread too. Coffee is good. I usually walk in after work but they still happily serve me even though it was late.