Buyers beware! My friend bought a gift card, and some food. We stepped aside into the dining area so she could enter the card code into her app. After scratching we noticed 2-3 characters are missing. We immediately take it back to the counter, and the woman who served us called the manager named Cisco over. He called the owner of the store and then instead of giving her a new card with an intact code, he told her to call customer service. Wtf. My friend then asked for a refund since now this was a hassle, and he refused. He spoke very slowly and had a bad attitude, showed no understanding. It was evident that the code was missing characters, and despite being a franchise, they would not refund my friend. So basically she paid $52 for nothing. What a joke of a "business". read more

Craving a soft pretzel while shopping at Ala Moana Shopping Center so popped into the Makai Market food court on the bottom level. The soft hot ( they made me a fresh one because I wanted it without salt) pretzel hit the spot! You can get it different spreads and/or buttered. Also little pretzel bites if you prefer. The staff was very accommodating when I asked for the pretzel without salt, had to wait a bit while they made it but it came out nice and hot! Good place to grab a little snack read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

Pretzel pups are really good when they are hot. Not so much when they get cold. Pepperoni Pretzel has spicy pepperoni. Not my fave. Cheese sauce was horrible. Fake cheese. The service was good and fast. Friendly staff. Because the order counter faces the food court dining room, it was pretty loud. Need to listen carefully if the cashier speaks softly. Lots of dining tables to eat at. (3:30pm Monday) (I usually grab a couple of cups of pretzel pups and pepperoni nuggs from the airport location, before my flight when coming home from LV. (Mom usually pounds a cup by herself before we even get off the ground.) read more

Auntie Anne's - Mini pretzel dogs, pepperoni pretzel (spicy) - Pretzels Near Me - Honolulu, Hawaii

Freshly baked almond pretzel. Smile on my face! Good service. Casual. Please come and create your own experience. read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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This location of auntie Annie's is located at Ala Moana shopping center so of course there's virtually unlimited free parking. I came today because of a free pretzel offer from T-Mobile tuesday. Wow, it's normally five bucks for a pretzel? I was surprised. It was delish! Soft and chewy and a little salty but not too salty. The soft spoken cashier took care of me quickly and I tipped a dollar and he was handing the dollar back to me. Very nice guy. I would definitely come back. read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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CODY stopped by the Ala Moana location CODY ordered a cup of Pretzel Pups with cheese CODY food was tasty, but a bit cold CODY counter person was friendly CODY ordering area was clean, bright, and organzied CODY will return read more

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Pls teach your employee to learn when to change their gloves especially the cashier used the same gloves for 5 customer in line used tge same gloves to get a cash payment thats nasty read more

Auntie Anne's in the Ala Moana Center Makai Food Court is a decent fast food option. Warm, buttery pretzels...a good option to a sandwich or burger. Got the original on my initial visit. Think it was in the warmer, so it was okay. Plain but fine...sometimes less is more, as the adage goes..but they do offer dipping sauces. Second time, I tried the jalapeno pretzel. It took about the 6 minutes I was told it would take and it was toasty warm and spicy. Employee forgot my dipping sauce but it was not needed...no big deal. Options are limited as a vegetarian but it is a good change-of-pace snack/meal. read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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Located in the Ala Moana food court. This place produced decent and consistent salted pretzels. My kid enjoyed them. The food court is large and this particular food stall is located in the far east side of the food court. read more

Thanks to TMobile Tuesday and Auntie Anne's for the free pretzel! T-Mobile customers get freebies on Tuesdays. Sometimes, the perks are like Yelp Elite Experiences where perks can be redeemed within the week. Auntie Anne's was one of those week-long perks! I downloaded the Auntie Anne's app and made an account. I ordered online and picked up at the Ala Moana location which is on the Ground Level at the Makai Food Court. We had a choice of an Original or Cinnamon Sugar pretzel. The fine line is that it's a Buy One, Get One Free deal. I chose two Original pretzels. The pretzel was warm and soft with a touch of butter and some salt crystals. The salt was spaced far enough apart so that it had just the right amount of flavor! This was a pretty good deal! The free parking at Ala Moana is much appreciated! Note: I get a free pretzel on my next visit because I ordered online! I'll be back soon! read more

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Many time I purchased a pretzel from Auntie Anne's @ Ala Moana but I guess I haven't post any reviews. There pretzel is different from the other guys it's more buttery and softer. They also sell small little smokies in mini pretzel and mini pretzel as well. They also have different dipping sauces as well. Personally I like my plain just butter and salt The original pretzel . Support local when can keep safen read more

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I'm very disappointed and sad there was no cheese, and that you gave me honey mustard and marinara sauce. Also your service was slow due to customers, but I love the food like the pig in a blanket or mini pretzels! But to sum it all up I'd give your guys food place a 10/10 minus the no cheese :( so I hope this helps and please stalk up your food place with the varieties of sauces for customers. Love y'all keep up the good work read more

Auntie Anne's - No cheese just marinara for my pig in a blanket :( - Pretzels Near Me - Honolulu, Hawaii

If I was basing this review strictly on the food alone I would give it 5 stars. Their pretzels are so good. It's a little chewy on the inside with a slight crunch on the bottom. Their mini pretzel dogs are also fantastic. The slight saltiness from the mini dogs compliments the pretzels. After working at a bakery for three years during my college days, I hate bread. However, I find myself always craving this place. The regular lemonade infused with strawberry syrup wasn't that great. I would pass on that. However, the frozen lemonade with strawberry syrup is where it's at. Do yourself a favor and get the frozen version. Their customer service leaves a lot to be desired. The last two times was not good. The first time I went with a coupon on my phone and the guy didn't know how to ring it up. He had to call his manager who was on break. The frozen lemonade machine was down, so I had to get the regular version. He couldn't find the Auntie Anne's cups, so he just put my drink in a standard cup. A few days later I was happy to see the frozen lemonade machine going again. This time I ordered the mini pretzel dogs with the frozen lemonade with strawberry syrup. However, the cashier told me the frozen lemonade machine was stuck and had to refund me for the lemonade. The other girl comes from the back, does something to the machine and it's working again. I'm just happy that I got my frozen lemonade. read more

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Pretzels in da 808...... I first heard of this business called - Auntie Anne's when I saw it at the Las Vegas McCarren Airport. Honestly, I didn't even know we had Auntie Anne's here until I saw it one day at the food court inside of the Ala Moana Shopping Center. Since I was walking around the food court looking for something to eat, I guess I was kinda wishy-washy and couldn't decide on what I really wanted to eat, so I decided to pick up a pretzel from Auntie Anne's to tie me over until I could find something that would satisfy my appetite. The menu is pretty simple as they offer varuous types of pretzels (regular size & bite size), & they even offer pretzel dogs. Now if you're not into just a plain pretzel, the do offer various flavored pretzels like - Cinnamon Sugar, Sweet Almond, Raisin, Jalapeno, Sour Cream & Onion, and Roasted Garlic & Parmesan. There are also some dipping sauces that you can buy to go with your pretzels like - Cheese, Caramel, Marinara, Sweet Glaze, Hot Salsa Cheese, Cream Cheese, and Strawberry Cream Cheese. On my visit to Auntie Anne's, I decided to get a Sour Cream & Onion Pretzels. For ($4.07 - tax included) for this pretzel, I think I could have made a better choice for a quick snack, as this pretzel was overly salty and not satisfying at all. Lol! My Sour Cream & Onion Pretzel was just a regular pretzel just buttered and dipped in a sour cream powder, and upon eating it, I felt it was overly salty, as I had to flick off most of the powered on my pretzel to consume it. Aiyah!!! Well, I guess should have known better about this place, as my experience in Las Vegas wasn't the best either. To each it's own..............some folks are big fans of this pretzel, I guess I am not! Now where can someone lead me to a custard tart???? Buwahahahahahaha!!! read more

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Adding this photo of bogo pretzel bites! Get the app for great coupons throughout the year! read more

Auntie Anne's - Pretzel bites regular and cinnamon - Pretzels Near Me - Honolulu, Hawaii

Was minding my own business studying the handbook for driving when my beloved flabby bandit came home with something. A bag of goodies! Me so excited, & dig in what's inside. Pretzel Dog, it's just a hotdog/sausage that is wrapped on a chewy pretzel dough sprinkled with coarse salt. Tbh, it taste boring on the first bite but you'll get used to it eventually & will learn to appreciate the taste later on. Not bad for munchin' while you are studying or working. This is the type of goodie that is perfectly paired with espresso or an afternoon tea time. Cinnamon Sugar Pretzel Nuggets is so good! I totally love everything about it! But I guess it would be great if you eat them while it still hot. It came with a sweet glaze dipping sauce. It adds more texture is on point! Every bite is so yummy. Indeed the dipping makes every pretzels taste better! My tummy & my mood is the happiest. For sure I'll come here myself to check out other goodies on their menu. Mahalo for reading & happy juandering fellow yelpers! read more

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I really should shop without my contacts but then again the smell would absolutely draw me in lol! Above are two huge screens that are overloading my sensors just contemplating and I just didn't know what I wanted. Looked down..."oh can I have that!" Mini pretzel dogs in a cup =D oh joy!! Sitting in a warm display case it made my decision super easy...I opted not to have a dipping sauce and it was yummy just as is. It satisfied my bit of hangry moment after work to hold me over until dinner, perfect not so little bites was more than enough and saved some to snack on later thank you! ;) read more

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What do you get when you cross a pretzel and a hot dog? A pretzel dog from Auntie Anne's, and a tasty morsel at that! Rizel and staff here at Ala Moana food court location were so kind in helping me with the Auntie Anne's app. The app wouldn't allow me to complete my order (user error?) Such great service makes me want to return when my next snack craving hits. read more

Auntie Anne's - Pretzel dog - Pretzels Near Me - Honolulu, Hawaii

food is good. service is not: they very often mess up orders. today they gave me 1 cup of pretzel nuggets when i paid for 2 and have done the same many other times to my family members. workers seem miserable but that's not a super big deal to me read more

アラモアナショッピングセンターのフードコートの一角にあるお店です。 ホットプレッツェル（ウインナ入り）を注文しました。 とても美味しかったです。 read more

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This Review is Only for the Soda!!!! Carbonation : Medium Cup : Paper Straw : Plastic Refills: Yes Syrup: Low Ice : Crush Coke or Pepsi Products : Coke Price : Pass or Order: Pass read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

My girl had the munchies for pretzel bits so we had to buy some while we were here. The pretzels are hot out of the oven fresh and after dipping them in some mustard it was pure nirvana. read more

Auntie Anne's - Snack time - Pretzels Near Me - Honolulu, Hawaii

Not impressed. I feel like this could've been good, but idk is it normal to just dump a crap load of powder at the bottom of the bag instead of mixing it evenly on the pretzel? I guess pretzelmaker spoiled me. read more

Auntie Anne's - My garlic powder w some pretzel lol - Pretzels Near Me - Honolulu, Hawaii

Even after the holidays are over, the mall is still super crowded. We came here today and picked up some New Year's omiiyage (small gifts) and needed to take a break. We stopped by Aunty Annie's to get a pretzel dog and coke. This is a good place if you like pretzels. The pretzel dog was good with the cheese dipping sauce. We felt energized with our snack and was ready to shop more lol. read more

Auntie Anne's - Eating in da car! - Pretzels Near Me - Honolulu, Hawaii

Horrible....rubber. Go to pretzel maker, or sams club, or eat your own shoe, any of the 3 will taste better. The Guy running the register on (1/15/24 at 3:10) had the personality of a house plant and couldnt even direct me know where to order. First time i ever hit the "no tip" button with conviction. I should add the girl with glasses was nice, i would have tipped her had the option "minus register prick" existed. read more

I love their pretzels . they taste delicious and fresh every time I get them . especially fond of their My Pretzel Perks program. lots of free pretzels all the time . read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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Absolutely terrible. Waited how long for my order, they forget. Ask if I have receipt, can't give refund and still gave wrong order.

I love Auntie Anne's and everytime I hit the mall I always grab some mini pretzel dogs. I decided to claim my free original OR cinnamon pretzel today with a purchase of ANY pretzel product. Tell me why it took 3 employees to figure out what I'm ordering when I kept telling them why I needed to purchase 2 pretzel products in order to claim my free one??? They kept insisting it's buy 2 get 1 free Am I wrong???? I'm frustrated. My order : 1 mini pretzel dogs 1 cinnamon sugar pretzel (free) read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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We love the almond pretzel!!! Get the app for points and get a free pretzel after your first order with the app. With the app you can place your order so you don't have to wait in line. Nice staff. Don't quite understand why they staple your package twice before they hand it to you...the staples could fall into the pretzels or accidentally be eaten. read more

Visited the Ala Moana store this morning as soon as they opened. The area was clean & their items looked tempting. I was told that all the pretzels was made fresh this morning so I bought a large cup of the pretzel nuggets. I paid just over $6 which was fine. After paying for my purchase the person who helped me gave me my change & just turned around and didn't even say "thank you". I just expected a "thank you" because most businesses would be appreciative of a sale. Food was fine but I'd give a thumbs down to this particular employee from his/her service I received this morning. read more

I came here because I had a special coupon that allowed me to buy one and get one half off! I tried to read the tiny menu on the screen. I sensed the worker was a little irritated with me since I was squinting at the wee little words on the screen. I quickly placed my order and paid. The pretzel didn't have as much cinnamon/sugar coating I hoped for. The pretzel that was covered in cheese was meh-okay. Would I come again? Probably not. read more

Never fails Yummy Recommend Quick friendly service Food hot Delicious Mini Pretzel Dogs read more

I don't visit this location often. Last visit was different. With Covid social distancing and all that going on, the food court hasn't been busy at all. I don't know what this location is like on any other normal day, but for us, it was nice not having to wait in a line. We always enjoy pretzels from Auntie Annes. They're crisp on the outside, soft and not dry on the inside. Buttery and a little bit salty. Yum. The prices are higher than what I'd like to pay for a carby snack, but what ya gonna do? Thankfully there's an app that holds their reward program. Just make sure you always get your points that way you can reap the benefits of your purchases. Every now and then, they'll throw you a bone and do a BOGO or $x off a certain menu item. I probably won't visit this location often, only because it's far from our area. Whenever we visit this mall, the craving for pretzel doesn't normally strike. There's so many other options honestly. Its still a good addition to this food court though! read more

Auntie Anne's - Happy National Pretzel Day! Got our BOGO on! - Pretzels Near Me - Honolulu, Hawaii

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On this particular day, It was bad. The pretzel was dry and just terrible. There wasn't much of anything on the pretzel so I went back to ask them to please put parmesean and the worker was putting something on the pretzel, that didn't look like parmesean, and when she gave it to me, I took a small taste and it was garlic salt! I ended up throwing it away. read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

First of, I didn't know they offered coupons or pretzel perks until I saw the reviews right before I started writing THIS review so I'm deducting stars for that. We always get 3-4 pretzels from here every time we come to Ala Moana. I have NEVER been offered a coupon or informed about the pretzel perk program. I even asked them if they participate in the frequent buyer stamp card like the Auntie Anne's in the mainland and they said "no". Service here is always hit and miss. Most of the time customer service is definitely lacking especially when you ask them how old the pretzels are. That was the case with our visit today. The employee was nice enough until I asked how old the pretzels were. After I asked that question she started giving her coworkers these looks. I get how that question must annoy them, but as a customer paying $4.07 per pretzel with tax, you want to make sure the pretzel is edible. Sometimes they sell old pretzels that have sat under the heat lamp for so long it's hard to swallow, especially for little kids. Anyway, the other employee that didn't give me the look was nice enough to give us the somewhat newer batch so it all worked out. However, I would like management to please train their employees not to react in a "witchy" way if customers ask them how old their pretzels are because it's just plain rude! read more

Auntie Anne's - Pretzels Near Me - Honolulu, Hawaii

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I'm not a pretzel person. I don't like those hard pretzel snacks in packages. It's too salty and too hard for me. This is my first time to try this place. I had a free pretzel from T-mobile Tuesdays. After showing them my coupon I waited for the new batch to come out. They baked the pretzel and dipped it in oil and salt. I was a bit afraid of what I'm tasting because my experience of eating hard pretzels. It came out hot and fresh. I'm surprised I liked it after taking the first bite. It wasn't too bad. A little burnt on the bottom though. I wouldn't pay $5 for some pretzel though. So thanks for the freebie! read more

From a single Pennsylvania market pretzel stand to a global empire, Auntie Anne's is the only way to get great soft pretzels outside of the Keystone State. Growing up, it was always a special treat to look forward to on our weekend shopping trips as Auntie Anne's was everywhere. While their products have grown smaller and not as good with the realities of modern business, it is still a special treat to indulge in their twisted treats. Surprisingly, this is Ala Moana Center's first Auntie Anne's; a chain that was previously only available at Pearlridge. This location is new, bright, and blinding white with blue accents. It's hard to miss the giant golden pretzel logos all over. Auntie Anne's sure has modernized a lot since its start as an Amish single location. Everything here is modern and new. Auntie Anne's has a great app, which I recommend downloading. For signing up, you get a free pretzel item of your choice. As you purchase items, you earn 10 points for every $1 you spend; receiving a free pretzel for every 300 points. You can also order online for large gatherings so it's all ready to go! The store is very clean and nicely laid out. The counter with cashiers faces the food court. Shared use tables are everywhere, so there's plenty of places to enjoy your food. They also have a back entrance that opens into the makai parking garage. Along the left side of the restaurant is the pretzel making counter, which you can watch the workers make all the treats. Take note of the pretzel shaped patterns on the counter to get the right sizes. The menu is on monitors above, rotating in both English and Japanese. It's a simple concept; choose a pretzel or pretzel bites, a topping like almonds, pepperoni, or cinnamon sugar- my favorite! They also have dipping sauces like cheese and cream cheese for added fun. They also have savory items with meat, like hot dogs. You will be thirsty eating these as their signature style is greasy, buttery, and salty. They have sodas, ICEE, and famously, lemonade (which benefits the charity Alex's Lemonade Stand). Prices here are very reasonable for how rich and filling everything is. Many items are in the warmer at the front- if they don't look fresh be sure to ask for a new one and wait; patience is worth having a warm and truly soft pretzel. Be sure to keep an eye out for promotions, both posted in store and on the app. I'm happy to have one of these nearby again! read more

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Newly opened at Ala Moana Center's food court between Kona Abalone & Cinnabon's. It's my first time trying any sort of specialty pretzel store so I'm not familiar with the rigamarole of adding toppings, etc. You can go either sweet or savory route. Calorie counts are listed on the menu so I decided to go with Sweet Almond since it was 80 calories less than the Sugar Cinnamon, lol. My pretzel was nice & warm & lightly crispy. I liked that it was not overly sweet. Some might go as far as calling it bland but I liked this light sweetness level. I would order this again. Nice place for grabbing a snack on the run. read more

Auntie Anne's - Sweet Almond Pretzel. I was hungry, I took two bites before taking a pic. $3.76 with tax. 4/28/17. - Pretzels Near Me - Honolulu, Hawaii

Terrible service at this location. Placed an online order in advance that didn't show up in their store by the time I got there. When I politely asked the worker where my order was, he yelled at me saying it's not in their system so it's not ready yet. I tried to show him my email and he continued to be rude and condescending claiming "it's not in their system" and refusing to assist me. Presumably it showed up because they made it and when I took it (I was in a rush) the worker yelled at me again claiming I had an attitude. Excuse me? *I* wasn't the one with attitude. I've worked in customer service and there is absolutely no excuse for this sort of behavior. read more

Yesterday, I suggested to my friend, let's go and use my coupon for pretzels, since we were at the Food Court at Ala Moana. I got my coupon from the Auntie Anne's at Ka Makana Ali'i. Everything went well. I ordered my 2 pretzel's and asked for the freshly baked ones and was accommodated. Then I decided to order the ones in the cup. After I paid, I asked for a coupon from the young Filipino gentlemen and he readily gave me one. My friend who was next to me asked for one and he flat out said no. You need to buy a pretzel to her. Thus, we walked away. Hey, I told her, you can use my coupon and buy a pretzel. As we came back he looked at us and said, you guys again? She used my coupon and he tried giving her the pretzel that I didn't want. Luckily, she asked for a hot one and needed to wait 6 minutes for another to be be baked. He then gave her a coupon. I asked for one. Can you believe what he said. He said no. However, my family wanted some more pretzels, and he rolIed his eyes when I wanted to buy a pretzel, so I used my other coupon and bought another pretzel. After I bought a pretzel, I had to ask for a coupon, which he gave to me, with resignation. I thought this was below par customer service. My friend said that the guy was rude. For everyone's information, the coupons are not advertised, you need to ask for it. The customers ahead of me weren't offered any either. Besides, our awful customer service, we enjoyed the pretzels that we bought. This is not about the coupons, but how the guy should interact with his customers when giving out the coupons. His actions, tone of voice, body language, needs improvement. read more