Auntie Anne's needs to take care of the Health Department Violations! I didn't notice this until I saw the business page doing this review. I'm certainly surprised. I don't usually get anything from this pretzel brand. I'm not into and don't understand why anyone would want a huge pretzel. Give me a bag of pretzels from the grocery store! If you need a cheap snack it's here. They must be doing a good business because it hasn't closed like some of my favorite Macy's food places. read more

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The truck's been uptown for a while now. It works when you're looking for a snack. You really have to be a pretzel fan to pay these prices more than once or twice a year. I got the mustard sauce, which was good. I noticed it's Ken's brand, so I can just get it at the supermarket. Yeah, the prices are a bit of a turnoff. For what you pay, you could easily get a meal with a regular drink. Maybe again next year *shrug* read more

Terrible quality that has really deteriorated. Pretzels are rarely fresh anymore and the pricing has become ridiculous. $6 for a small cup of pretzel nuggets that were not even close to being fresh and were actually stale. Plus, and get this, they sell a 32oz size beverage but give you a 20oz size for the 32oz price as the vast majority of people buying don't realize and even the workers didn't realize. This is consumer fraud. $10 for a drink and small cup of stale pretzel nuggets is insane. Wouldn't go near this business again. read more

Small counter shared with Carvel on the 7th floor of Macy's. Our order of pretzel nuggets was good, and they accepted my rewards coupon on the app with no issues. Service was fine, not the friendliest, but efficient. There are some tables near the counter, but not a ton of space if they're busy. read more

So disappointed I Paid $10.87 for Almond pretzel that was cold & hard like a rock!! Also I asked for a dip caramel sauce and the lady just gave me a sweet glaze after repeat to me ¿caramel? I was so excited to get a pretzel before I got in the train to go home. When I open my bag this was my sad view!! I LOVE AUNTIE ANNIES BUT NEVER HAD A PRETZEL THAT BAD IN OTHER LOCATIONS. read more

Auntie Anne's - Almond pretzel HARD LIKE A ROCK! - Pretzels Near Me - New York, New York

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I love the pretzels, which is the only reason I go to this location inside Macy's. The problem is they only have large sizes. Whenever I order a small I'm told they don't have any. I'm always forced to upsize. read more

It's a toss-up between whether Auntie Anne's or Cinnabon aroma completely takes over a mall, in a good way, of course... (slight edge to Cinnabon) Finally, I decided to give it a try while I was in Macy's. I absolutely was in love just because of the smell, but it was by far the best pretzel I ever had. I ate the entire pretzel in about two minutes, and didn't feel any shame in doing so. I even overlooked the fact that it's going to take me 20 minutes on the arc trainer to burn off... however, what I couldn't overlook was the horrid service in this location. There were five of us on line, one person on the register... but three other employees basically doing nothing. They were laughing, joking and talking about music. Fine, I can look past the wait time and slow service-- however, the lady in front of me after receiving her order returned and wanted a straw; this seemingly bothered the employee and instead of handing me my pretzel, she placed it on the counter and wasn't very customer friendly service to me. I'm like WTF, I didn't go anything, why are you taking it out on my poor pretzel and I. Whatever, calories and rude employees aside, this place was magical. I'll be back but just not to this location! read more

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Long story short, Auntie Anne's makes the best pretzels ever. They're chewy and sweet, but not too sweet. With that said, they're ridiculously overpriced. At Penn Station, a cup of pretzels sticks costs $9.25. Seriously? read more

Auntie Anne's are usually delicious. The pretzels at the Mall Walk, Cross County Center, Yonkers were stale. I was very disappointed. For $10.75, I thought they would at least be edible. read more

Was told by A tourist to check out a fast food place that served fresh food, right out from the oven! Was definitely hesitant being at station waiting for a ferry but hey, the smell of fresh baking just leads you there. We go the classic pretzel and melt in your mouth soft dough. Service surprisingly was calm with the traffic and worth every penny. Cheap yummy Eats- gotta try at least once! If your going to try a hot dog or churro, why not Auntie's Pretzels!!!!!! Tip: read Yelp reviews because honestly we tried ones based on the reviews. Although some 50-50, we liked this one. read more

Auntie Anne's - Pretzels Near Me - New York, New York

This is not fair! Spreading the smell of their pretzels around, who can resist it? Lol So first. I want to have an aunt that can make such amazing pretzels. Second, no matter how much I try to resist it, I always end my shopping with a pretzel. If they would only be healthier, I could actually live on their pretzels. Lately I am trying to pay attention to what I'm eating. And try to stay away from food that will not help my diet (yes, all the good staff...). But if I do feel like a spoil, a hot delicious pretzel is what I choose. read more

I was on my way back from MSG and needed a quick bite to stave off the impending blackout. I distinctly remember ordering an olive pretzel with their cheese sauce. First of all the pretzel was oddly shaped. This normally wouldn't be an issue but it looked nothing like the pretzel form painted on the work station. I'm pretty sure that's there for a reason. HELLOOOOO... it's called standards, follow them. Secondly they didn't have the pretzel I wanted so I took their oddly shaped "display" pretzel. Counter guy looked weirded out when I asked for cheese dip. Anyway, I made a run for it and took a bite out of my pretzel on the subway... The olives were raisins! What the hell?! Also, the pretzel was soooo dry. It was like it's been sitting out all day. Ugh. Save your time and go with a dirty dog pretzel! read more

This is #10 on my Penn Station food crawl from an article I read since coming back to NY for work. As the article suggests, "Our 10 Best and Cheapest Penn Station Eats" Auntie Anne didn't dissappoint. Had the hot dog covered in a cheesy pretzel for $3.04 from one of their carts located all over Penn Station (between Amtrak and LIRR level). Looks small but it certainly packed huge flavor (and probably calories). Don't forget the mustard! Here's a link to the article if you want to start your own food crawl: http://blogs.villagevoice.com/forkintheroad/2011/02/our_10_best_and.php read more

Fail. Or as a fisherman would say: Out of office, gone failin' The credit card machine was having some issues so the genius decides to use "the Russian method" which involves clubbing at an object, hoping it starts working, then grunting heavily as you scratch your chest and consider why the flying spaghetti monster hates you and technology mixing in polite company. The point of the 21st century is that you don't need to carry common people paper money. Even commoners have iPhones these days. Online banking. No paper statements! This is the future! Thanks for making me late just because I said "ooo pretzel, I want" -- next time in the PS (or P-Station, depending on your cultural sensitivities and usage preferences) I will not want a pretzel no matter how delicious it smells. Bad Anne, bad! read more

This was where I settled in for a snack after getting my new Fossil sunglasses @ the Sunglass Hut in Macy's. The ladies behind the counter seemed anxious to help and even informed me there was a wait for my second pretzel, which wasn't bad. Didn't mind waiting for something that was gonna taste uh-maze-ing....so I waited. Got the pretzel, got my sugar rush, and was on my way. *cash and credit* read more

Auntie Anne's - Yum - Pretzels Near Me - New York, New York

I have an actual Auntie named Anne but she doesn't make pretzels like Auntie Anne's, otherwise I would have asked my mom if I could live at Auntie Anne's growing up. This Auntie Anne's has great pretzels, always soft and pillowy, rolled in cinnamon sugar like nobody's business. And conveniently available whenever I'm shopping and craving a good ole pretzel. Mmm cinnamon sugar pretzels and cinnamon pretzel nuggets and sweet almond pretzels and cheese pretzel dogs and pepperoni pretzels. And and and and and. read more

I am a fan of auntie annie's pretzels but this past week my mouth was introduced to the Raisin Pretzel. WOW...aww man, it was soo good. They offer options to have it glazed, but that would be too sweet for me. The raisins give the pretzel the right amount of sweetness...and it's soo soft and warm. I'm heading to JFK airport tomorrow..to bad there is no auntie annie stand there. read more

I've been coming here for years. It's the perfect shopping break snack for a long day of browsing at Macy's. The pretzels are always soft and hot with the perfect amount of oil. The line moves quickly. Love this spot! read more

My go to spot for a snack for my commute home! The pretzels are fresh and super savory! read more

Auntie Anne's - Pretzels Near Me - New York, New York

Love the cinnamon pretzel twists, always fresh, I'll go there any day to pick them up to have with my coffee.!! I've recommended Auntie Anne's to my co-workers. read more

My SO and I took the kid to Santaland on 12/3. First, my SO purchased one of those fruity lemonade things they have. Then we went to Santa and came back for lunch. He and I got the full sized hot dogs and the little one got nuggets. They were fine. I'm not going to give specifics, but I will say that the manager was overly helpful. He was so kind and generous. We most likely wouldn't have eaten there for lunch if he hadn't served the lemonade. read more

It's cute I like that it's in Macy's it smells so awesome my cinnamon pretzel bites were warm and nice and my cherry drink was kinda sweet read more

Auntie Anne's - Pretzels Near Me - New York, New York

I went in today to claim a birthday order that expires in a few days. I was informed that their computer system was down and they were currently taking orders on the iPad. I suggested different options in hopes they were able to accommodate me as I would be leaving town, returning after the expiration date. This isn't the first time there was an issue for me at this location. Although I received a free offer, I'd rather pass on Auntie Anne's all together because it seems like an ongoing issue with multiple locations. read more

This location has a great staff the pretzels are fresh and they scan coupons from your phone.

I got a reward on my app. So I went to claim it. But their machine is down do I cannot used the reward. This went on for more than two months until the reward expired. Each time I went I would purchase something since I was already there. What a scam! read more

There is always a huge line. With 1 person ringing while everyone else is standing around laughing and not doing anything. Including the manager. Worst customer service and pure laziness. Do not go here!!! read more

i am inside macy's and the smell of buttery pretzel aroma is telling me screw the clothing shopping and go get some aunties anne pretzels instead .it's on the seventh floor and if you are lucky the line is short and all the variety of pretzels are available including the bite sizes . i prefer the old school buttery flavor pretzel with no salt , the cinnamon , almond , sugar, etc are ok but i prefer the classic . the frozen lemonade drinks are decent but you may get a brain freeze and that's not decent . i stopped by at the right time as a fresh hot batch of soft chewy pretzels were ready for me. 2 pretzels for 6 bucks and add a drink for another 3 bucks , less then 10 bucks and you have your weekly allowance of carbs . i might have to visit my auntie anne in white plains on sunday at the galleria before the start of football sunday . read more

On the 7th floor of Macy's pretzel was cold and hard luckily I didn't have to pay for this mess. I had a coupon for a free pretzel on my bday -__- never again read more

I go here often since it's close to my job and I have a club card however service is hit or miss. If there is an older Asian lady there her customer service sucks. You say a number 2 and she says do you want pretzel sticks that's what the menu says lady. Today she said that comes with cheese do you want cheese, I said of course it comes with it. Then she proceeds to tell me there isn't any cheese, then offers marinara. I said Indont want marinara just give me a number 2 and subtract the cost of the cheese. Of course this was something she didn't know how to do. You would think brig in Penn Station they wouldn't have incompetent workers in a food establishment left ALONE. Also before me a young boy ordered a small lemonade and she almost gave him back $8 when he only gave her THREE God $1's. Not sure what is up with her but she is definitely not the appropriate person to leave alone. read more

Always out of everything. You would think that being in the world's largest store would encourage them to stay stocked.

This is my crack. The service at this Macy's location leaves much to be desired. They are friendlier/more efficient at the Penn Station locations. read more

Love the pretzels, the service is hit or miss. Waits can be longer than usual but look at the location. Pretzels here are damn sure better than buying them off the street lol the cinnamon sugar pretzel is good of you have a sweet tooth, the classic pretzel is my fav. The pretzel bites are good if u can't maneuver the streets of nyc with your hands full lol read more

It was alright, friendly cashier but my pretzel was cold

Amazing amazing !!! My first time coming at this store not only do I love there pretzels but awesome customer service I will definitely come back Iliana has done amazing customer service read more

dry pretzel Die for a glass of water I can't believe I bought one of those dam pretzels I should existWaste of calories

Service is horrible, Staff isn't polite and the plain pretzel was rebaked to apply the cinnamon topping because they didn't make any prior to my order. The counter worker poured my drink it overflowed dripped down the side across the counter and handed me a dripping sticky mess. read more