This was our first experience at Austin INFINITI, we originally went to buy our daughter her first vehicle for college. The vehicle we purchased was preowned and had some problems, Chris Corn helped us get into another vehicle and made sure we were very satisfied. We really appreciate the service we received from our first step into your dealership to our last step. Thank you Chris for all your help and we will definitely recommend our family and friends. What a great car buying experience. Fast and easy! A++++ read more

Austin Infiniti service department is efficient, organized and did an excellent job taking care of me and my car. Kenny Collins kept me informed of repairs and time car would be ready. He is very kind, no pressure trying to upscale me in repairs. I have been driving an Infiniti for several years and one reason I will continue driving Infiniti is because of service efficiency. read more

I was in from Arizona to be with my granddaughter in January 2018. My Nissan Maxima began squealing on start up. My daughter, who sometimes repairs her own cars, recommended Austin Infiniti as the only place to get me on the road--a 1000 mile trip back home. Even in the freezing weather, a young man greeted me almost before I got out of the car. Within 45 minutes, service consultant Chris Hamm had a diagnosis which I expected--needed a new serpentine belt. He said that he expected to have 7-8 items needing service/repair on a car with high mileage like ours, but we didn't need anything more. No unexpected add-ons. Within three hours, I was on my way with plenty of time to be back to meet my granddaughter at the school bus. And absolutely no problems with the car on my 1000 mile shake-down trip on the way home the next day. Thanks, Chris and the mechanics of Austin Infiniti! read more

Straightforward, easy sales experience with the kind, laid-back but attentive Anthony, who I'd recommend for your next car sale. Also, great cafe-- let Anthony tell you all about it! read more

The service here is fantastic. They always get me a loaner car and take care of things quick. Great staff and they assign you a personal rep so you talk to the same guy each time you come in. read more

Austin Infiniti - Service center - Car Dealers Near Me - Austin, Texas

I would like to start off by saying DON'T purchase a car from Austin Infiniti. Extremely poor customer service from the service department. I repeatedly have to take my car to the service department for the same factory warranty problem. Fuel injection,seat warmer, navigation, brakes,window. You are expected to have five visits to the dealership for the same problem. And the service advisers will have a rude unprofessional attitude when the valid concern is announced. The average wait time for them to address any valid concern with a loaner car is a week. Three weeks if you need your car picked up. DON'T purchase a car from Austin Infiniti. Mark vet4life17@gmail.com read more

I had a bad experience there a few years ago with particular salesman (who is no longer there) but since then they've been pleasant enough. Just don't make the mistake I did and trust them (sales) with any task post-sales. Several years ago we turned in our previous Infiniti lease before getting the new one and I was getting ready to arrange the old car to be picked up, so it could be inspected at our house, when the salesperson assured me they could do it there. I asked several times if he would call me when it was scheduled so I could be there, and have a chance to repair any damage myself (I had a cracked windshield that I needed to replace for sure, and the tires were right at the limit, wasn't sure if they'd pass or not but wanted to have the inspector look first). No problem, I was told over and over, save yourself the extra trip, enjoy your new car, just sign here. Stupid of me, I know. I didn't hear anything for a week and finally called him, just in time to learn that the inspector had come and gone and the car was already hauled away! Long story short we got charged double what a new windshield would have cost us locally, and nearly double what new tires would have cost. I made the colossal mistake of believing this guy and it cost me, big time. I mean, I knew it would need the windshield, and possibly tires, and I was in the middle of working on a ride to come get it when he stopped me! There was no reason for him to do that, even, other than perhaps he thought if I didn't leave the old car right there and then I'd waffle on the new one. Then of course after I got the new one he lost all interest. I mean, I expect this of car dealers, but should put up with it? It cost them in the end. We've had Infiniti's since 2003, and I just turned 2 in from lease (properly inspected and ready ahead of time this time, I'm only dumb once). We didn't get new ones. We'll probably never get an Infiniti again, and if we do it won't be from this dealer. That's all it takes. Since then I haven't had what I would call bad experiences with their service department (though they are overpriced) so I'll stick with two stars. read more

Great service department! Reasonable prices and great service. Nick is my service director, and he's been informative and very helpful every time I've gone in for service. read more

I looked my car which I'm currently a proud owner of on Austin Infiniti website and soon enough, they called to have me check the car out. I've already been to two dealerships before this and things weren't good with them. Austin Infiniti completely changed all of that and surpassed my expectations. They asked all the right questions such as inquiring on how long I want this car and the future in mind for that car. They also provided scenarios on options available to add to the car which is very convenient and Crystal clear for someone like me who has inadequate knowledge about cars. When we moved on to financing, we worked in harmony that I never once felt nervous about buying the car. You could say I was in shock because of the amazing deal and the beauty of the car and the fact I'm the owner of that! 2016 BMW 3 Series 328i read more

I have been a loyal Infiniti customer since 2008. I love the Infiniti vehicles and I appreciate the great customer service I have gotten over the years. Last weekend I purchased my fourth vehicle from Austin Infiniti and I have used Anthony Raglin as my sales consultant every time. Anthony is very professional, knowledgeable, and honest. He makes the buying process very easy. If you're looking to get into a luxury vehicle I highly recommend Austin Infiniti and requesting Anthony Raglin, tell him Chris sent you. read more

PJ Garcia was very professional & a great guy to work with. I would highly recommend PJ & Austin Infiniti. Thanks again

My husband and I dropped by half an hour before closing time, in the rain, expecting to quickly look at a used Infiniti my husband had his eye on. Almost turned around since it was pouring rain, but decided against it. I was glad we left my daughter at home with a sitter, as car buying is never fun or practical with a toddler. It can be done, but it's not fun. Camey Martinez was very friendly, knowledgeable and helpful. We test drove the car my husband wanted, in the rain, which actually gave us a real idea of what the car was capable of. She was able to answer all our questions about safety, warranties, etc. and was even familiar with the particular model because her husband owned it. Every question we had she knew the answer for, which was a huge difference compared to 2 other dealerships we had gone to earlier in the week. The personal details and experience really upped it up a notch. The "numbers" part of the deal went by efficiently and was straightforward. She did not seem to mind that we kept her after hours, and surprisingly there was still someone there to appraise our trade in, detail the new vehicle, and finish the financial aspect, all after closing time. It was much appreciated, as I hate coming back a bunch of times for things. There was the general idea of "We can definitely make this work" when it came time for logistics and concerns. David Basham walked us through the paperwork. He was very friendly, informative, and knowledgeable. He knew all the answers to our questions, and presented the warranty information without being pushy. The warranties sell themselves in my opinion, and I didn't feel pressured. He, as well, didn't seem to mind that we kept him after hours. I will update my reviews if needed after we go in for services, oil changes, tinting windows, etc. But so far it's been a 5-star experience. The entire process from walk-in to drive out was about 3 hours, which was extremely efficient. Thanks Austin Infiniti! read more

Bought a pre-owned vehicle from Austin Infiniti, with Dana as our salesperson, and I have to say, this was one of the smoothest, most pleasant car buying experiences I've ever had. Dana was knowledgeable and helpful; he never gave us the hard sell, and we felt like he had our best interests in mind. The entire process, from start to finish, was professional and well-orchestrated. Austin Infiniti really does have excellent customer service. Highly recommend! read more

I visited Austin Infinity last Saturday for a test drive, and whoever said it earlier was dead on about the overhead so it's easy to see why they won't budge on prices. Their car was my favorite but the price was way over KBB "Excellent Condition" prices (was pre-owned). Without any budge from their side I could not justify the purchase considering all things. I had the money sitting in my bank account ready to make a purchase but there was absolutely no effort made to get/earn my money.... Not even a followup call, that's unheard of in the auto/heavy commission industry. The place is very nice and they have wonderful cars though. read more

Austin Infiniti is light years ahead of Gunn Infiniti in San Antonio. We indicated interest in a specific vehicle on-line and within minutes were called and told that car would be ready for us to test drive when we arrived. It was. John Garza was our sales rep and he was Outstanding! He showed us features as we test drove, he was attentive to our questions and he got us a better deal than we ever would have got at Gunn. The financing portion of the experience went without a hitch and Stephanie Jackson did a superb job during the delivery. By far the best experience I have ever had buying a car (and I'm 63, so not my first rodeo) WELL DONE! read more

Just purchased a slightly used car from Austin Infinity. Jon and Jeff made this the smoothest transaction we've ever had at a dealership. We drove 200 miles for the purchase and were in and out of there in just over an hour. Very professional with no problems whatsoever. read more

Good service, even better personnel. This is the place for buy ANY vehicle. Camy is the best. Austin Infiniti understands what service means and it's why I drive 64 miles to get my car serviced. read more

What a great experience we had at Austin Infiniti! From the minute I walked in the door then service was impeccable without being pretentious. I was a little nervous about the whole "working with a salesperson" thing but I worked with Anthony Raglin who made the process of choosing and purchasing a car easy and fun! Anthony was able to answer all of my questions and was patient and kind with my indecisiveness. I never felt pressured throughout the whole process. If you are in the market for a beautiful certified pre owned car I highly recommend Anthony and Austin Infiniti for your next purchase. read more

A great buying experience and customer service (not just once, but always) - Thank you Austin Infiniti & many thanks to Gary Hardy & sales manager for the recent purchase. I feel I want to say 'Thank You' to these people who have recently helped us buying a nice CPO G35 which my wife turned out she did not liked just after few hours after the deal was sealed, paper signed and checks written. It was not the car itself but some other reason we had. Anyway - long story short: We've called the dealership the second day explaining _our_ problem and they worked with us taking the car back and offering an alternative which we've gladly took. I honestly don't know which other car dealer will do this for you. As a side note - these guys know their great cars; I am saying this after trying several cars and dealerships such as BMW, Acura and other same class cars & dealers. Austin Infiniti people are very well trained and great customer service is their 1st attribute. This is the second Inifiniti we own - nor we ever had any problem with their service which is excellent. Keep up the good work guys! -- A happy customer :) read more

I am surprised with their reception at the service center. These guys takes customers serious and committed to help. I am satisfied with their service... most friendly staff. read more

This is the 4th car we have purchased from this dealership and every time it is about as pleasant an experience as buying a car can be. I remember the old days of buying non luxury brands and the hours of ordeal you had to go through. The "I have to talk to my manager" to the walking out of the dealership to get the price down. All that is non existent here. The give you the best price pretty quickly and make the rest of the process seamless and easy. Also hats off to Anthony Raglin who really goes above and beyond to make the sale. read more

Camey is honest, hard working and ethical. She knows the Infiniti product and she takes pride in helping buyers find the right fit for their needs. She helped my husband with the purchase of his QX56 a couple of years ago and just recently helped get me in an Infiniti as well. She made the process exciting and stress free. I absolutely LOVE my QX56, and I love Camey. Steve in the service department is also very knowledgeable and helpful. Infiniti in general provides amazing customer service! I am a previous Land Rover owner- (NEVER AGAIN) and Lexus owner. Lexus also has excellent customer service. I would not hesitate to refer Camey, and Austin Infiniti to anyone looking for a new vehicle. read more

I spent weeks looking for a new car. I was having a hard time finding something I liked that would be roomy enough for all four of our kids. On a whim I stopped by Austin Infinity and met Maurice Dancy. He was personable, knowledgeable and helpful. I was certain the price tag on a new Infinity would be too high. Maurice found me a beautiful, like-new, JX35. It is perfect for our family and a joy to drive. I have been back once since the purchase- Maurice still helpful after the sale. And he offered to give me a tutorial of all the features of the car whenever I have the time to stop by. Kaylyn Passwater and JW Cooper made the purchase painless. No sitting in an office for hours. Maurice, Kaylyn and JW are a great team! read more

Excellent service, real cordial, and friendly thumbs up to Chaz Anthony and Tony Anthony both of these gentlemen were very very helpful.

Austin Infiniti on Burnet Road shuttles their cars and suv's through our residential neighborhood on Parkdale lane rather than using Burnet Road. Their dealership is on Burnet Road, AND their overflow inventory is in the old Ross Store parking lot on Burnet Road but they travel two blocks west to speed through our neighborhood (Parkdale Lane) all day long moving cars back and forth rather than using Burnet Road which is merely several feet from both locations. Most importantly, their are many families including mine with small children and pets as well as people walking the neighborhood. Now everyone has to beware of the 20 year old kid racing through with a brand new Infiniti. For you prospective buyers, your new Infiniti gets the accelerator hammered through our neighborhood and then they slam on the brakes at the stop signs at Steck Avenue as well as Ashdale Lane. If you start to have car troubles early on or need brake service sooner than expected, it's likely due to their handling of the vehicles. Prior to the new overflow location these cars have been shuttled through our neighborhood for months already, to who knows where. Now it's gotten extremely worse with the overflow lot at Ashdale and Burnet Road. Infiniti Management is fully aware that their employees shuttle their vehicles through our neighborhood. Our community intends to go to the City Government to force them to use Burnet Road as they should since it's a commercial road rather than a residential street. read more

When my wife and I were in the market for a new car, it basically came down to an Infiniti or a BMW. At Infiniti, the sales manager is named Shealea. She was the most helpful new cars sales manager i have ever meet. She worked with us directly and had some of her salesman work with us. We test drove and test drove and test drove. I bet she thought we would never make a decision! In the end we chose an M37 and she personally made us a great deal. This place is basically a family run business and everyone who works at this place makes it feel that way as well. Really, i never thought, and i mean ever, that i would recommend a car dealership to anyone, for any reason. However, i do not hesitate in recommending this place. Ask for Shealea, she's the best! read more

I would give Austin infinity an A+. I told Danny Elalouf I tend to hate going into a dealership but Austin Infiniti made our buying experience fun and easy. They had an extremely professional staff. Not only did I get what I wanted on my trade in but I got the car I wanted for the price I was willing to pay. THANKS again Austin Infinity, you have just made a lifelong customer with us. read more

Really close to ditching my current car and moving to their JX35. I have been impressed with their sales guy who took out every car seat and reinstalled it into their vehicle so I can see how they would fit. They also haven't hounded me and their dealership was clean and tidy. Not too frilly which I would have to say I'd expect a little more with this level of car AND the fact that salesman told me this is the largest Infiniti dealership in the nation (!) Huh, wonder why in Austin, on our very own Burnet Road to boot! read more

I bought a used vehicle from Beau Harbison over at Austin Infiniti last week. Beau was hard working and attentive to my needs every step of the way. It took a while to find a vehicle that fit my requirements but once I did I felt I got a fair deal on the vehicle and a great deal on my trade valuation. I'll keep Beau and Austin Infiniti in mind next time I am shopping for a car in the future. read more

I went in to shop for a 2015 QX50 with mid-range options. The dealership is nice and the salesperson was easy deal with. I think the pricing is fairly competitive but very disappointed that my trade-in was 1.5K below KBB even at the lowest range. This was a bit shocking since KBB price was validated at another dealership even without negotiating for it. Trade-in wasn't a factor for shopping the car but I'm still on the fence since a better equipped Acura MDX was quoted cheaper in town. Other than really low-balling my trade-in, they would have gotten 5 stars. read more

Today my son came in from college and has been having trouble with his key fob. I sent him to Austin Infiniti to get it checked out and repaired if a repair was necessary. He walked in and stood there looking around for a couple of minutes. I could hear people talking in the background. Apparently, the parts counter is close to the service dept... which make a whole lot of sense. A young lady at the parts counter acknowledged him and asked if she could help him. He told her that it was a possibility... I actually told him to go to the service dept. He didn't get the young lady's name but he described her as a light-skinned person maybe in her twenties. :) she sounded very friendly. He told her his problem and she offered a free fix and gave options and cost in case the free option didn't work. The free option worked and he was on his way. Thank you so much for convenient, prompt courteous service! read more

I recently purchased an Infiniti QX60 and had a great experience from the time I hit the Austin Infiniti website. I selected my vehicle online, was contacted by my sales rep Constantine the next day and he had the car washed & ready for me to test drive when I came in that afternoon. The entire process was seamless and everyone was very professional & helpful. I couldn't be more pleased with my purchase or the service provided. Moreover, it's the little things they invested in that really mattered to me & set them apart. For example, my car was fully detailed & gassed up when they gave it to me. Additionally, they took the time to walk me through all the bells & whistles of my new car right down to setting up radio stations & my phone. Thank you all for a great experience!! read more

I have worked with a ton of dealerships through my career and Austin Infiniti is hands down, the best of the best. I love this place. The management is trust worthy, the service is efficient, and the cars are the most underrated vehicles on the road. Allen, Naji, Nick, whoever you work with will treat you well. read more

I bring my Dodge Nitro here for regular oil changes & tire rotations and every time I am beyond happy with my service. The quickness yet thorough job done by the technicians is perfect for my busy life!! And any time that I had to have something checked out on my car, they gave me a reasonable quote without trying to up sell me. Not to mention the waiting room is 5 star! Definitely makes the wait tolerable!! Thanks Infiniti! read more

Went into Austin Infiniti with high hopes of finding a car around the holidays. I had the privilege of working with Howard throughout the process. Howard was great to work with and was very quick and thorough throughout the process. You can tell he has a lot of experience with Infiniti vehicles and the sales process. Within 24 hours I test drove the car I wanted (Q50 Premium) and was out the door with the vehicle the next day. I felt satisfied with the purchase and the vehicle I chose. I recommend this dealership and working with Howard if you're looking for your next Infiniti. Great service! read more

Made an appointment, greeted by a sales person before we even went through the front door. I've been to other dealerships where you have to work hard to get attention. Maurice helped us look at the car we came to see, and listened to what I wanted and my goals for the transaction. There was no pressure; Maurice heard what I had to say and made it happen. Simple as that. The process was easy and relatively quick. I was extremely impressed by his, and everybody's friendliness and professionalism. Most of all, I went with my husband and 2 month old daughter, but the car we were buying was to be mine. Not once did I feel like anybody was talking to my husband instead of me, and never did I feel like anyone was trying to manipulate us into making a decision we didn't want. I appreciate the respect we were shown. read more

We will continue to be Infiniti owners because of the set if they provide and the value we get from our vehicle. Chris Hamm was top notch in the service department. Many thanks. read more

Let me open by saying I have had not great, ok, rotten experience at various dealerships. This all changed today!! From making the service appointment ( for a car I bought elsewhere) to meeting Chris and later Bob, it was AMAZING!!! Everyone was SO helpful. Chris and Bob went above and beyond to tackle my somewhat difficult repair. Chris went to bat calling my 3rd. party warranty and I am covered!! I may be an Infinity owner for life, just so I can support their superior service department! read more

Austin Infiniti's service department is completely professional. They are quick, skillful, and soooo considerate of customers' time. The best. read more

Great personalized service, caring staff and competitive pricing. My wife and I went shopping for a QX60, Shawn, our dealer, did his utmost to make sure we were satisfied with our purchase. He truly went above and beyond. We noticed 5 things about the certified pre-owned QX60 after we purchased it, when we raised those concerns with Shawn; he fixed them, all of them, in an efficient and professional manner, and without a moment of hesitation. Quite frankly it was very refreshing doing business with Shawn. He is trustworthy, honest, and caring; when Shawn says, he will do something he does it. My primary reason for making a recommendation on Yelp is so I don't forget to call Shawn Knodel the next time I am in the market for a vehicle. read more