Been going to North Austin for two years. My daughter had a scheduled appointment today and my…read moreother daughter has a fever and feeling sick. I called to reschedule the appointment because I can't take both my girls in today, she's feeling very sick and it would be just me taking both in. They told me they would charge me today for the missed appointment. If I didn't want to be charged I needed to come in today. If I came in today, they would change the appointment to a sick visit in which case I would still need to be charged. I asked if they would charge no matter what today, and the front office person said "I guess". This is what is wrong with medical offices nowadays. They look for ways they can profit instead of doing what is best for each child. I'm very disappointed. Profits over the child wellbeing.

This used to be a great place. No more. They mis-coded their claim to the insurance company, even…read moreshowing them at their desk that they were not charging the right co-pay, they had me call the insurance company to inquire, once I did and insurance stated they filled as a specialist instead of a pcp, they still claimed that they did nothing wrong and went on to state they bill every day and know what they are doing. No accountability or even an I'm sorry we made a mistake. Instead acted like we or insurance was wrong. This was the icing on the cake of several reasons to find a new Dr.

I'm a first time parent and our son came early by two weeks. This location came as a recommendation…read morefrom a mom FB group. I called to set up my first appointment while still in the hospital and thankful that they were accepting new patients. From the front desk, nurse and Dr.Qian everyone has been really nice. Dr.Qian is very thorough with everything. You can tell he really cares about his patients.

The doctor is kind, but i'm a little more "holistic" than he is. Didn't know much about baby led…read moreweaning and advised us to put oatmeal in a baby bottle for our LO before 6 months. Overall, our care is fine. Where I get frustrated is with the office staff. Not friendly and we have scheduled appointments with them more than once on a particular day for them to call us and tell us our appointment is a different day or that we don't have an appointment scheduled at all. I'm not sure if it's the ladies working the desk or the system that is wonky, but it's frustrating.

We've been going to Whitestone Pediatrics for years, and they've always been so accommodating and…read morekind with our kids. The staff is patient, gentle, and never pushy. I really appreciate how respectful they are when it comes to discussing vaccinations, they inform and ask, never pressure. Highly recommend them and sister property.

I delivered my baby one month early, so I hadn't interviewed pediatricians yet The hospital will…read morenot discharge you until after you have selected a pediatrician as you need to visit one day after discharge. Dr. Holmes came highly recommended by Kristie W. at AAOBGYN and the pediatrician at St. David's North Austin Hospital. Their front desk, Dahlia, was very helpful in answering my questions, and flexible while I was in the hospital. We weren't sure if we were getting discharged after five or six nights, and Dahlia said it would be alright for me to call her at 8 am if we hadn't been discharged yet to reschedule the appointment for the next day. All of their pediatricians are open to delaying vaccines. I delayed the hepatitis B vaccine at the hospital as my baby was battling jaundice as a preemie. I trust Raquel, the nurse practioner who hails from Southside Chicago. She is very knowledgeable and was able to answer all of my questions on vaccines. She explained that the Pediatric RSV antibodies shot is not technically a vaccine per se, even though it's called a vaccine. She showed me the list of ingredients for the RSV antibodies shot which does not contain any preservatives or aluminum so that I felt comfortable giving him the shot one day after discharge. So far we really like Dr. Holmes. He's knowledgeable, kind, and gentle with our baby. He gives great advice to first time parents and isn't rigid on rules and feeding times as long as our baby is gaining weight. Our lactation consultant was giving us rigid rules and stressing us out, where as Raquel and Dr. Holmes put our minds at ease and said to keep doing what we're doing since our baby is gaining weight.

Dr. Gaty wasted our time and money by saying to go to URGENT care to get an abscess drained. The…read morediagnosis wasn't even helpful since it's exactly what the school nurse said, and now we have to spend a lot more at an urgent care because he couldn't be bothered? This is a simple procedure that can certainly be done at a regular clinic. Does he do this with all his patients so he doesn't have to actually practice medicine? If we ever use this place again, we will make sure to try a different provider since he cannot be bothered. There should not be a wait when you're one of the first appointments of the day either. In sum, missed school, missed work, easily fixed health issue still present.

We used to got to the Georgetown office, we were so happy when they opened the LH location since…read moreit's a lot closer. The staff is amazing, Dr Estrada is the best. You can tell she loves what she does and gives her kids the best care. I'd highly recommend this place. I hope they continue to thrive.

I have been going there since I was less than a year old. I recently started a new job and am…read moreunable to take off of work to be seen, therefore I went to the after hours which went great the first time. However, I scheduled another after hours appointment for the same illness that keeps coming back and 10 minutes before my appointment starts they call to cancel my appointment saying I cannot be seen and will need to reschedule for an in hours appointment. They were unable to accommodate me even though I was feeling awful. I had even paid the $55 after hour fee already, which was a hassle to get a refund for. I think it's unacceptable to be treating patients this way who have been seen by the same office for years. This was also after many hours of back and forth conversation on the portal app, which got me no sense of help/relief.

Disclaimer: This experience reflects an interaction with one individual and not the entire…read morefacility. The medical staff has consistently been excellent, and I would confidently recommend Dr. Gonzalez and her team for their quality of care and professionalism. I am writing to share a recent experience that I believe warrants attention. Front desk staff are often the first point of contact for families, and that interaction sets the tone for care. I called Treehouse Pediatrics to schedule an appointment, initially under the impression that they also functioned as an ER. I quickly realized they provide after-hours care only, which I understand was my mistake. However, during the call, I explained that my daughter had been completely fine in the morning and suddenly could not walk, her legs were shaking, she was unable to move, and she was crying. Naturally, this was very concerning. While the staff member initially seemed attentive, her demeanor shifted as I continued providing context. When I mentioned my daughter had ant bites, simply to give as much information as possible, she responded by laughing and repeating "ant bites?" in a dismissive tone. No one expects to be laughed at during a high-stress situation, especially when seeking care for their child. That response felt unprofessional and lacked the empathy expected in a pediatric setting. As a parent of two, I do not seek care lightly, especially in moments of distress. No parent should feel dismissed when advocating for their child's health. Ultimately, we chose to go to the ER and canceled the appointment. I have requested a call back from management and would appreciate the opportunity to discuss this further, including providing a timestamp if the call was recorded. I share this feedback with the hope that additional training and guidance can be provided to ensure all families are met with the compassion and professionalism they deserve.

Very nasty supervisor. Wanting to wait on vaccine due do complications at birth, and baby needs to…read morestill get looked at for issues. They basically refused to see my daughter due to me wanting to delay vax. Wonder how much they get paid per vaccine

This was the first place we went to after leaving the NICU. We saw Dr Baine and she was perfectly…read morefriendly. However, on arrival I was forced to sign a paper that let me know they don't do any kind of alternate vaccine schedules. I was surprised by this. I waited to give my daughter the heb B vaccine in the hospital because she was in the NICU and was very small, so I wanted to wait a few weeks to her due date to start her vaccines. Dr Baine put a lot of pressure on me and gave me a horror story about a woman who didn't know she had Hep B and gave it to her child. The follow up at my daughters two week was the same.. more pressure about not having the vaccine yet. I fully planned on doing all of her shots but I wanted to be heard about my concerns with a preemie and wanting to wait for her due date. Very disappointed and I did not go back.

Still recommend this pediatric office after all these years for their quality in care, and the…read moreability to be seen by her main pediatrician for any and all sick visits. Front desk and the nurses are very helpful. They have handled themselves well during the last few years and we've always felt like we were in good hands. The only con is the small parking spaces and the limited parking, but that is not reflective of the actual services rendered. If you're within network, I definitely recommend!

Can't express enough how wonderful Dr Cepeda is! I have been bringing my son for almost 4 years now…read moreand not one single complaint. She is caring, very knowledgeable and patient. Very grateful to find such an awesome doctor!

This review is for the front office. I had a concern that was addressed and resolved quicker than I…read moreever imagined. I was dreading the thought of having to follow up continuously. I am grateful for their professionalism!

Tiffany and Katie are absolute angels! We've been coming here for 3+ years and my kids are so…read morecomfortable with both doctors. They both treat my kids so kindly and talk to them independently. My kids actually look forward to going to LHP. Scheduling sick visits is easy too and we are usually in that same day and within a couple hours with any type of issues. Thanks LHP for being the best!

Dr. Collmann has excellent bedside manner and put my scared little guy at ease. Everyone was very…read morenice and attentive, and they had a cute little waiting room with toys and books for kids. I waited a minute or two to go back. Great experience!

The doctors are fine, but like many others the front office staff is rude. The wait times will…read moreaverage 45 minutes after the scheduled appointment. However patients arriving 7 minutes late are turned away with zero consideration and are forced to reschedule. We are done here

It's been several years since my last review, so figured I would update y'all…read more We are still seeing Dr. Joe and are still very happy with him as our pediatrician. My daughter actually looks forward to going to the doctor for her check ups. I think it's because she likes to ask Dr. Joe about his cats. The two of them will chat about their pets and share funny animal pics with each other. It is silly, but things like this continue to build upon their relationship and I just love that. Another bonus point is this office is a Covid vaccine site. They provide the vaccines for all of their patients, as well as their caregivers. At my daughter's last visit, we were both able to get our booster shots at the end of the visit. Sweet! It's a one shop vaccine stop. Anything that eliminates an extra errand for me is a win in my book.

We absolutely love this place. They always take such good care of our kids! The front desk staff is…read morealways super nice too!