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    Austin’s Grill

    3.4 (47 reviews)
    Open 11:30 am - 9:00 pm
    Updated 3 months ago

    Austin’s Grill Photos

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    AUSTIN’S GRILL ATMOSPHERE

    What's the vibe?
    Casual
    Dogs allowed

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    Outside
    Leon D.

    We went here opening week and were pleased with the nice modern environment and decor. The place was almost empty since it was kind of late during the weekday and they just opened. The service was great, our waiter was very nice and attentive. The food was good but the side portions are kind of small for what you pay for. My fiancé got the Napa Burger with sweet potato fries and we were surprised they don't have a sweet potato fry sauce. I had the salmon dinner with Mac and cheese subbed instead of rice, and a side of broccoli broccoli because they ran out of their Brussels sprouts with bacon which I really wanted to try. They offer weekly specials and have a very nice bar area. We will definitely be back and glad we have more restaurant options in this area. Burger fi will be missed but this is a nice replacement and hope they stick around improve along the way.

    Lobster Mac & Cheese
    Jeffrey D.

    This will surely go down as the most unusual dining out experience I've ever had. My friend & I arrived about 8:30 on a Saturday night. Maddie was attentive & friendly. We ordered the mushroom cap appetizer ($10 for 4 medium-sized caps). I go out to eat 2-3 times a week so I'm no stranger to the process. As I looked at the menu, I realize the prices aren't just high...they're ridiculously high: $16 for fettuccine Alfredo - and that's BEFORE adding chicken for another $4! My friend and I decide we're going to eat the mushroom caps then go somewhere else to buy a more reasonably-priced dinner. A gal named Allison brought our mushroom caps. I asked her how long Austin's had been in Mentor & she tells me she's a manager. I politely explained that I go out to eat a lot and the prices aren't just high - they're ridiculously high. I site several examples. To her credit, Allison did an outstanding job of selling the value of the restaurant. She talked about their ribs and how the meat is hand-cut in house and the finest quality and how the portions are large and the fajitas are some of the best you'll find anywhere. We were impressed & decided to hang around & give the place a chance. I ordered the lobster mac & cheese ($20) while my friend ordered steak fajitas ($17). My meal arrived about 4 minutes before my friend's meal arrived. When his fajitas finally came, they were chicken - not steak. Maddie immediately apologized and said she would exchange them for the steak. No problem. A short while later, Maddie comes back with the chicken declaring that they are out of steak and that my friend can look at the menu and select something else. It's late & we just wanna eat & go home so he keeps the chicken fajitas. But wait! We were told these are some of "the best" fajitas in town. Being a Mexican dish (& my friend FROM Mexico), one would imagine the beans to be Mexican (refried? Black??) but, no, they were baked "cowboy beans" - the type typically served with pulled pork or ribs! I ask to see a manager. Nancy was warm, gracious & accommodating. She sat down & carefully listened as we explained our experience...the high prices...one meal coming out before the other...chicken vs beef fajitas...BBQ beans being served with a Mexican dish...the small portions... She insists on comping BOTH our meals! I explain that this isn't necessary. My lobster mac & cheese was delicious - albeit NOT a generous serving. But Nancy insists. That's not all. In an effort to go "above & beyond"& ensure that we leave Austin's with a favorable impression, Nancy buys us each dessert! We really didn't want - or need - dessert. But Nancy wouldn't take "no" for an answer. "All I ask, she said, is that you take care of your server". We agreed. She even told us to ask for her by name the next time we visited. Sounds like a happy ending, no? Imagine our surprise when our server, Maddie, presents us with a bill for $17 FOR THE DESSERTS WE DIDN'T EVEN WANT!!! I'm assertive as hell. But you reach a point where the ship's sinking & all the bailing ain't gonna save ya. I didn't have the energy to argue any more. I paid the $17 + a marginal tip & we walked out.

    Kristen M.

    So I believe this was one of their first nights open. They have a lot of work to do here, but I'm going to rate them assuming they will do that before a grand opening. I could have ordered anything on the menu. It all sounded wonderful. The petit filet was as tender as butter. The side of Parmesan wedge potatoes were over cooked, hard and dried out. All of the other sides (the beans, asparagus, nice little salad) were delicious. I had the honey lime vinaigrette which was fresh and flavorful. The sides were all incredibly small with the dinners. For a Texas BBQ/steakhouse and the pricing, they should have been larger. That said, the serving sizes are healthy, but we typically split meals, you can't do that here. The asparagus cake with 4 spears. The beans were about a 1/3 cup. The atmosphere was industrial casual. There is a nice bar area. Next time we will come in and sit there. There were many service issues, but hopefully those will be corrected with training. The staff were all very nice, just way under trained. Will definitely return. The food was delicious and the atmosphere comfortable!

    French onion soup

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    7 months ago

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    5 months ago

    Excellent Food & Service. You may see the owner mingling with the customers. We'll be back for sure and bring some friends

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    2 months ago

    Very good Food and atmosphere. The bread pudding was amazing. The service was excellent.

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