FULL DISCLOSURE: I did not buy a car here! I drove all the way out to Centennial to specifically look at a car I had seen on their website. Was greeted by Alex, who was terrific, helpful, and let me take the time needed to see what I wanted to do. I drove a couple cars and had pretty much decided the car I originally wanted to see would be a good choice. We went in, so that he could pull the numbers, carfax, etc. He also knew I was thinking about looking at basically the same car, with a couple less luxury features for a $3000 less at the dealer right next door. Wouldn't you think they would come out with the best price possible? I certainly did, since they already knew the other car's price. Not only was the price barely a nudge, it was $2500 MORE than the price on their OWN WEBSITE!!! Are you kidding me? It all went down hill from there. They did offer me a few hundred less that the website price, but at that point I decided to go look at the other version of the similar model next door. I ended up going the other dealership, they made me an awesome offer across the board. And the truth is, if Auto Smart had really wowed me, I would probably have purchased the car there. But sadly, they did not wow me, they tried to plow me. And away I went. read more

So I was trying to sell my 2005 dodge neon because it has transmission problems that my husband and I can't afford to fix anymore. We had to tow the car down there (which the first tow with my roadside assistance program is free). We got there and they basically told us that we couldn't get more than $200 from them because they had to outsource to the dealer.... the car still runs and has minor issues, it's definitely worth more than that! So to have it towed back to our house would've been $79 so I precariously drove it back home, luckily with no problems, but if they couldn't give me a good price then why waste my time. The lady didn't even inspect the car. Make sure they give you a baseline quote over the phone. The woman I spoke on the phone with was Kimberly and the woman who helped us in the store Celia. read more

Sales people here are not very smart. The manager chose to treat like me a jerk off and then was willing to bend over when I was trying to walk out the door. Followed me into the parking lot desperatly trying to accept the orginal fair priced i proposed but I could not take him serious because he had food all over his face and shirt I overlooked the young salseman trying to bullshit me through my questions instead of just going and getting me the correct awnser but the arrogance of manager was too much. Total waste of my time and two months later the car is still there now advertised for less than i offered. Idiots. read more

Went to this place to buy a car. Signed all paperwork and left with the car. 5 days later they wanted more money down. Told them no and gave the car back. They already had our old car on the Internet for sale and it IS STILL there. When I asked them to remove it they said it could take days. Sure didn't take them days to add it when the deal wasn't even done yet. Also they cannot find a remote for the underbody light kit that is on the car. It costs $50 to replace that and the brain to get it to work again. Nate is an old school salesman who treats you like you've never bought a car in your lifetime. His BS remarks are almost hilarious but condescending as well Don't go here. They are unprofessional and obviously the finance department doesn't know what they are doing if they let you take a $63,000 car off the lot, take your down payment, then have to unwind the deal because of a bad call. read more

I've bought many cars. Every time I've done so it's been a huge hassle, long waits and a ton of pressure. That is until my last car purchasing experience at AutoBuySmart. Mark Bucciarelli (classic car manager) and his staff made it so easy. They made sure I left the building with my vehicle titled, smoged & even registered. This totally blew my mind.... After all that Mark personally went through all the options in my new vehicle with me. I did not feel rushed in any way. I wish every car dealership would operate just like AutoBuySmart by putting their clients needs first. If you are a classic car person or a lotus fan don't waste your time talking with anyone else. Give Mark a call as his experience and service are number 1. read more

Is this place closed? Drove past here and it looks like a ghost town. I really liked the folks here and was going put them on my next shopping list. Oh well CarMax is the next best thing. read more

This place is doing illegal SMOG TESTS. First of all people shouldn't be given a PASSED smog test from a dealership. That's what they're doing!!. Because the cars they are selling DO NOT have smog equipment and have CHECK ENGINE LIGHTS, they reset them and say "see nothing wrong". The thing is they KNOW it won't pass BUT they still want to sell it and so they get someone to passed it illegal. Big problem with the FEDS and DMV!! SOMETHING VERY FISHY ABOUT THIS PLACE! read more

I was looking at a SL65 on their website that was posted for $28,998. As soon as I look at the car in person and show interest in buying the car, all of a sudden an added fee of about $2,200 was placed on the car for repairs that were done to the vehicle in order to prepare it for sale. Then the manager claimed that extra $2,200 was for a warranty! But on the website the car was advertised for 28,998 with a 6 months warranty. Do not come here to buy a car and get financially screwed. Go somewhere else. read more

I came in here the other day and i knew exactly what I wanted and was ready to buy but since I look young no salesman came out to help us. So me and my friend walked around the lot after about 15 minutes a salesman (seemed like he was forced to come out and help us ) literally just told me "You can't afford it anyways right?" NOTE: I wanted the Mitsubishi Evolution and happened to be looking at it when he came out. I was so offended I just said "You're right I can't " he went back inside . Little did he know I have a 780 Credit score and had $9,000 as a down payment for a $29,000 car and make an average $5,000 a month. For future reference don't judge a book by its cover! read more

Not impressed with this dealer. My husband and I went on 3/11/16 to look at a ram we saw on line. We liked the truck despite the fact it had obviously been smoked in, had a cigarette burn in the seat, had 2 previous owners, and had just fixed a dent in the bumper. With that said, we offered 25% below the asking price to open negotiations. They wanted the full price and we not willing to budge. We came in with cash and they would still not negotiate!! Not very professional at all. The salesman James was new in the job but nice guy. Management was the problem. They let a sale walk right out the door. I would not recommend this dealer at all if you are a smart shopper. read more

Horrible experience! Huge sign outside that says over 200 cars inside showroom. Went inside and asked to see the classics several times and was told by Terry Arcemont that they are by appointment only. I asked to setup an appointment and was refused 3 times. False advertising and prejudgment of people like I've never seen before! Already sent pictures and a letter to the Nevada State auto dealers association and the attorney general regarding the way we were treated. DO NOT GO TO OR USE THIS DEALER!!!! Sad as they have several cars on their website I was interested in, show up in a t-shirt and shorts and they assume you don't have the money and don't deserve to see all the cars read more

Possibly the worst customer service on the planet. Bought a classic car here, paid in full, and they dismissed me and any obligations to me afterwards. Worse liars in sales hands down. I would NOT buy anything these people tried to sell you. read more

Wouldn't recommend this place. I bought my dream vehicle from this place about 2 months ago. That was the only decent part about this place. The salesman Robert, was very understanding and accommodating. As soon as you leave their parking lot, you can say goodbye to the customer service. The process to get my vehicle registered and under payment was a hassle and when it was 2 weeks past due, they tried to blame me for it taking so long and had no recollection of what they told me they were going to do when I bought the vehicle. The "GM" Phil acted like he didn't care about how I was being treated or lack of help by HIS employees and it really gave me buyers remorse for a vehicle I've wanted for years which is really heart breaking. The service department is a joke! I would give Jerry and his crew a -5 stars if I could. They have no knowledge and probably shouldn't even be mechanics. I was without my truck for a full 2 1/2 weeks out of the first month because it was in their garage(they gave me a loaner for the final 2 days..thanks!). The excuses they kept giving me finally started to turn on themselves so it was a relief to finally get my truck back, even if it was unfinished. At this point I would rather take my truck to a real mechanic and pay for the repairs instead of use the warranty. read more

Awesome experience! Feels weird to say that about buying a car, but it's true. I had my last car 13 years!!! Half the reason was bc of the hassle of buying a new one!!! Finally had to do went to ABS and was in and out with a new car in 2.5 hours including just walking around looking at cars. I had no idea what I wanted and these guys were super nice showed me cars that had a few bells and whistles I was looking for. Decided on a Mazda CX-9 and and very happy with my purchase. Start to finish these guys were great. They listened they followed through on things they promised and just a real great experience I've already referred 2 friends and I'd happily refer more. They specialize in barely used cars so really nice cars with low miles. Not a typical used car lot at all!!!! read more

Terry the salesman was pleasant, not pushy at all. I test drove several cars. When I decided on 1, they honored a lower published price. They told me I would get my second key fob when I came back to get plates and they would order me a owners manual for my 2014 jaguar XFRS. When I went to get my plates they said they didn't have a second key/fob, and they would not get me one. When I asked about the manual, I was told it was on order. I purchased in oct 2016, it is now end of march 2017 and still no manual. I called several times and I was told each time it was ordered??? So moral of this story is it is just your typical used car dealership, and have every little detail in writing. And if u want 2 keys, make sure u see them both before signing. read more

BEWARE!!!!! NOT A GOOD EXPERIENCE!!!! Buying a car is like going to the dentist, not fun at all. Now throw in doing it via internet and telephone, it's VERY nerve racking!!! I started off with a salesman, Keon. He quickly passed me off to Jose. Jose seemed nice, but he and I had a HUGE communication disconnect. I would say one thing and he would repeat something totally different. I was ready to give up early and move on. However they had exactly the car my wife wanted and I wanted to surprise her with it. I called the sales manager, Lee. He took over and really helped me. Did all he said he would do. I know he was very busy, but really stepped up big time. It took a week of back and forth but the car was delivered and my wife was rocked. Turned out really great, but then Jesse the credit manager called to let me know they had LOST the CASHIER'S check I sent for $14000. He was sure it accidentally got shredded. I made several trips to the credit union and notary to do a stop payment and get a new check. Then they "found" it. The stop payment had already been done so they still needed a new check. They refused to send back the original and expected me to trust them to handle both checks properly, when they couldn't even handle one. I was getting a very uneasy feeling that they were going to rip me off. Jesse also promised another key fob for the car and pay to get it programmed for my trouble. He DID NOT follow through on his promise!!!!!! I would be VERY CAREFUL in dealing with this group. Update: Since I wouldn't send them a new check until I had the old one, they sent Eric via airplane to bring me the old check and collect the new one. He was going to auctions in Ontario anyways. He also made good on the key fob promise. GOOD JOB Eric!!!! Now we are tangled up in DMV paperwork and I can't register the car until their DMV girl, Carla gets it straightened out. I really want to give them an improved review but one thing after another!!! We love the car and I will be so HAPPY to be done with them and have them in the rear view!! Update to the update: Finally got the DMV paperwork through and I hope I'm officially done with these people. The only redeemer is the car is awesome!!! 5 weeks of having to deal with one thing after another to complete the process was ridiculous!!! So glad to be done and I would NEVER deal with this dealer again!!! read more

Not trust worthy. Told me one price over the phone. I drove 30 minutes to come down. Got me there and then told me much higher price. They add random dealer fees that are bull. Try to get me to switch cars after i told them 5 times what i wanted. One of the managers extremely rude. Luis, Terrible service. Talkes down to you like you dont know anything. Not a pleasant trip. Would not go there or recommend to anyone. read more

I flew out to see and buy a truck I liked online but was not disclosed nearly any of the correct information. Was told it was a Federal Emission vehicle... Not true. Was told it was a spray in bed coat...it's not. Was told it didn't have any scratches, it had several that were covered up with touch up including an indentation. The steering wheel was coming apart and this wasn't disclosed. Was told there might be a "small finance charge, nothing major or crazy like $7k-$8k" says the salesman. Missing antenna, salesman tried to snag one off another model on the lot. Won't that upset the next guy who came in from your website? This place could be much better if they properly inspected their vehicles. The finance guy is going to try his very best to pitch you an extended warranty... And he will threaten the loan entirely if you elect to waive it. He's dishonesty and he didn't like being challenged. Pretty sure it's illegal and I'll be looking into this. I'm glad I got the truck I wanted. But I'm disappointed they got my money. Quoted: $42500 Final price:$48600 and a. $7500 finance charge? Don't buy from here. read more

Just bought an awesome Jeep Wrangler from Nate. Easy peasy, pleasant experience. Phil and Tony in finance were great too! Highly recommend the dealership. read more

Recently I was in the market to buy an Audi RS7 - they had one with the options I wanted so I gave them a call. I worked with Bojan who treated me well over the phone. We negotiated the price of the Audi and my trade in - so I drove down from Seattle and everything was exactly as described. The Audi was perfect - they honored the price we agreed to and they took care of me. Not everyone has had the same experience I have had based on the Yelp reviews - but if you have the time and they have the car you want - I would work with them to see what can be done. read more

Best experience buying a car EVER! Absolutely no "sharks." Just great people actually wanting to help you buy a car you want and getting the deal you ask for. I will refer everyone I know to go there. read more

i purchased a vehicle from this dealership lotus of las vegasaka autobuysmart in centennial hills of las vegas ..a bmw my dream car and it has been a nightmare the car door is stuck the hood wont open and when does flies open ! my hood opened up on me on the fwy while driving and could have caused a major accident to myself my child and others ! i had to replace all 4 tires because they all were bald and car kept shaking in less then a month ! the car i purchased was not supposed to have been in an accident but bmw advised me it had been and advised me to take to a body shop to get it inspected ! and to my surprise the car was in an accident i got all documents ! went to dealership 5 times with issues and they saw all documents and apologized for selling me a bad vehicle and tried to start a new loan and reducing my equity when the car was bad in the first place trying to take off my warranty to cover equity and causing me to have to pay a higher monthly payment! bank advised dealer to replace car and dealer called to refuse and gm (harold) advised me that they dont care what the bank says that the bank doesnt run his business after being advised to unfund car and to put me in new one ! i am going to be looking into taking legal action and starting a civil suit against this company there has been multiple reviews (posted below) of same thing happening to other clients ....!!!!! .............................................................................................................recent update i have truly tried to work with this dealership and have been in tears how i have been treated and honestly i feel discriminated because i am a female and noone wants to make this situation right ! i contacted connor (as he acted like he wanted to help in review) and he told me he was working on it but that was a joke i called gave him all my info and my service guy info and still no resolution nor a call back i have to keep calling ! i offered to even bring all new documents of proof car has been in a collision with over 3k worth of damage and still wasn't good enough its so sad i worked so hard for this vehicle and the bank was willing to work with me to get me out of the vehicle but the dealership is so worried about making money off of me then making a deal to fix the problem ! i was even willing which was stupid as heck to put 2k down for another and also eat the damaged negative equaty so i could just be done with it and still they couldn't come down on there price and eat up the money to make it happen and knowing they basically sold me a lemon ! but yet as connor states they care about their customers and making it right. pure joke ! all reps know of this issue and its so sad even with proof and docs they can care less !! i now will be going to other measures and reporting this to dmv and now have learned if they have more then 3 complaints they will investigate this dealership and so far i have proof there has been 5 ! this is by far the worst situation i have ever been in but i will keep fighting untill this is some how made right or get my money back of course this is not messing with them the gm is always "busy"and always sending his goons to do the dirty work !as a business owner myself and been in cust serv over 10 years this is by far the worst customer service /satisfaction i have ever seen and i am absolutely going to continue to warn others so no other person is ever done like this ! only reason they reply is to take bad reviews down but honestly they can care less about you as a customer ! read more

just NO ! if u do OnLine route - they'll pass u off to someone else - who prolly needs to meet their quota - **** UPDATE**** they are out of business...geee wonder why?!?! read more

I recently purchased a truck from this dealership. I am out of state and this was the closest truck that met my spec. Arthur, salesman, was very professional and responded to all my questions. when the truck was delivered I noticed some issues. first, the front tires were installed rotating in the wrong direction, secondly, the key was not an OEM Ford key, which would allow me the activate the remote start and open and close / alarm features. Thirdly, the rear tailgate lock was broken and needed replaced. I asked Arthur if he could ask his GM, Harold Drezner, to consider paying for half of the expenses. Harold refused to pitch in. For this reason I am giving them a 3 star rating. read more

they lost some money today came in with 110k to see a specific car, wearing day off t shirt and jeans. I ask to see the car but they says I can only see it on Saturday because its in the back in the museum lol, angie suggest that they have cheaper cars 20k thunderbird. don't judge a book by its cover I didn't come to see a 20k car or a ford. read more

Not sure about this place, the autotrader website listed them as a place to sell cars the used car dealer was a jerk, pulled a carfax and said there was a odometer issue when I asked to see it he just walked away, got home reviewed the report and it said right next to the entry clerical error, it was corrected .... Lots of cars on the lot no customers ... If you don't have the money to buy the car just say so read more

Just save yourself some time and go somewhere else when planning on buying a vehicle. Totally disappointed on how they conduct business.

Sold me a 2008 Corvette with known fire hazzard - leaking gas tank, refused to pay for expensive ($2600 out of pocket) repairs. Ignored my correspondence and request since October 2016 through today. Be vewwy, vewwy careful. read more

Really extensive selection of vehicles. One would be hard pressed to find something that didn't fit their needs. I found a vehicle I was interested in online and made an appointment to come see it in person. I was greeted by a young sales associate by he name of Taylor. Taylor was very informative and attentive, I felt like he was really engaged in finding the car that fit me just right. From test drive through financing it truly was a painless experience. read more

I just had a great buying experience from auto buy smart. I saw a lot of potential for things to go wrong given my situation, but they, Troy in particular, made it very easy. I currently live in northern CA on the coast, about 5 hour drive north of San Francisco, about a 15 hour drive from Vegas. I was in negotiations with a dealership in Boise ID. I was looking for a new dodge ram 3500 dually laramie quad or mega cab loaded with all options. I was a cash buyer who isn't interested in long drawn out negotiations and traveling for the right deal was fine with me. After hitting a wall with negotiating a deal in Boise, I decided ti give the internet one more look before I settled with the offer in Boise. I hit up Autotrader.com and the perfect fit popped up in Vegas at Auto buy smart. I called them with a few questions. The person i talked with first, admitted that trucks weren't his specialty and that I may know more about the truck than he did (his honesty was very refreshing as this is a Lotus dealership, and I have been given the run around many times by salesmen that didn't know their s***). He connected me to his truck guy, Troy who could answer any question I had. I had Troy check for a few options and specs that weren't listed in the ad. He went out to the truck immediately and called me back with the answers within less than 10 minutes. It was the perfect fit. I told him I was very interested in it and would be a cash buyer. He told me they are a one price dealership (no negotiating) and the price was firm. I really respect that since there is no room for iffy dealings. I had done months of research and knew what the truck was selling for, and the price was right on. I then did some research into Auto buy smart reviews and read some mixed reviews that made me a little nervous since I had to fly all the way down there and didn't want any surprises once I had made such a trip. Troy assured me that all was good and our deal was rock solid. Still, I had my reservations given the few unhappy reviews that I read. I must say though, that throughout the entire deal, Troys communications and follow through were above and beyond. He kept in touch, even after hours and on days off, about any updates and concerns that I had. When i showed up in Vegas, he even checked in to see that my arrival went smoothly. The next day, the purchasing process went so smooth and easy, no bull, and no surprises besides how easy they made it. Troy made several calls after the purchase, to see how the truck was fitting my needs, and if I was happy with my purchase. I have bought several cars from several dealerships and this was by far my best experience ever. I would and will recommend them to all my friends and family. I traveled almost a thousand miles to buy from them and would do it again in a heartbeat. read more

Derrel Ware is the best! Honest car sales man! Thank you! Only see him! Came in wanting to purchase, wasnt ready, Derrel gave me advice to achieve car goals read more

My wife and I were looking for a low mileage VW Touareg that could tow a small trailer. We found a 2013 VW Touareg V6 Lux with 28,000 miles on it at this dealer. We didn't make a great deal on the SUV but it was priced at about what KBB said it was worth. They reduced the price by $ 300 due to tires that were not terrible but were worn a bit. As with most dealers, this one would not give a decent amount for a trade in so I did trade my other car in. I have a 2007 Cadillac SRX with 95,000 miles on it (it's in good shape and KBB values it at about $ 9,000 - they offered me $ 1,300 and I laughed and said no, thank you) I believe the salesman was named Jason and he was nice and helpful. The finance manager was Jesse and he seemed good at what he does. I purchased a warranty on the VW from Zurich and I am still trying to get a policy number for the policy so I can register on-line. They emailed me the Zurich contract but no policy number.That's the only issue so far. The VW seems nice so far and I have no negatives to report about the dealer. read more

I looked on-line at their inventory before going, so I knew what I wanted to look at. Good selection of cars. I don't like shopping for cars, dealerships and salespeople are usually pretty pushy. This experience was good overall. Some tips for used cars buyers, ask for IN WRITING, at least TWO remotes/keys for the car you are buying. You don't find out until you're ready to drive off the lot, that there might be only one remote/key. Then you are stuck buying another one (if you want an extra), and most of the newer ones can cost into the $200-$300 range. Also when you do the walk around vehicle inspection, check all the glass real well for cracks/chips etc. I found a chip in the windshield after I got home, so now the repair is on me. Also check the condition of the windshield wipers. I did see these before leaving, the rubber was literally falling off. They will replace these for me, but you would think that with all the detailing they do to the car before they give it to you, they would check these, especially when there is rain in the forecast. I will have to go buy wipers now before going back to the dealership next week for the green slip, because it's probably going to rain, and I don't want my windshield scratched. Also check for spare tire, jack (mine didn't have a jack either), and that all lights work. They say that "every vehicle is thoroughly screened and inspected", but if they were, in my opinion, these things would be replaced/fixed. read more

After hours of haggling with a not so bright salesman, I purchased a car from them. On the way home I noticed what felt like a hard downshift between 1st and 2nd gear. So I did a little research thinking maybe this was common because I had never owned a vehicle this large. When I called them about it they said take it to GMC "because it's under warranty there and that's where we would take it." Now the transmission is being ripped apart at GMC. When I called to speak to the manager all he could say was well you didn't notice it on the test drive. I told him that the test drive was all highway so of course I wouldn't notice it. He responded with well I can't help you and you didn't notice it on the test drive. Additionally one of the headsets that came with the car has screws that stripped out (so I can't change the batteries) and when I brought the set to them to have them fix it, a salesman said take them to GMC too. So I would say steer clear of this place. They claim to offer a 6,000 mile warranty on all used vehicles however they do everything in their power to put it on someone else. Be smart and don't buy at Autobuy Smart read more