My car was hit while driving and my insurance recommended this location as a repair shop. Carlos was the tech that was on my case and he did absolutely everything I asked him to do, such as ordering certain parts for my car or redoing any paint jobs. He always delivered. He always delivers my cart in awesome condition to getting it detailed and wash they go above and beyond. I understand we're still in the pandemic which can cause some parts to be back ordered or delays, which caused my car to be delivered on a later date. But this place manages to get the work done. I would recommend this place to anyone who needs a car repair. read more

This review was originally posted for the wrong location. I have been through a lot of body shops in my lifetime either from bad luck or bad driving. With my new Tesla I was extra sensitive about since I have had a lot of issues being sent to service numerous times. This time the worst and longest repair since the battery was compromised from rock debris only after 3600 miles. Despite the delays in the process out of control of the body shop (due to part ordering and insurance claims process) Gabriel, Carlos, Yerrid & team were very transparent in their process, worked around the clock and went above and beyond to satisfy me as a customer when they didn't really have to. Not only was my car returned to me spotless, they also repaired all the rattles and squeaks that plagued my car were gone as an added bonus which Tesla themselves could not fix. Usually this is quite the opposite after any body shop return as techs sometimes miss a screw or clip in the process. This was not the case with Auto Collision Group and should I ever need body work or detail services in the future I won't look anywhere else. Thanks Again! read more

Auto Collision Group - Body Shops Near Me - Santa Ana, California

Lack of knowledge Poor work ethic They don't know what they are doing Matthew didn't put my claim on system and blaming on their software. read more

After my wife's 2004 Prius was hit for its catalytic converter (ugghh), we thought we'd be without her car for 2 or 3 months. Nope. ACG was FAST!!! The communications were great - never had us wondering what was going on. Everything was easy from home/phone. As for the quality of work, Carlos and the team delivered BIG with care and service. Helped us with the insurance co. and returned the car very clean. My wife was so happy, and so was I :-) A+ read more

Mr Jamil ( promised to delivery my car July 15th (its 33 days to complete the job). Auto Collision group collected all the money the my insurance. We have to return our rental car because of the insurance company agreement to pay only 30 days for rental. So now we don't have any transportation due to our car is not delivering on time other than spend my own money to rent on my own. I hope that Auto Collision Group owner care about how it cost your customers. Joanna & Maria are the front desks ladies were too busy with something that don't care about customers concerning. Its a business and it costs us more money, time and headache. I will reaching out to local media and newspapers in town to bring up my concern so may be the shop owner will listen to their customers concerning. If you need your car fix, especially Tesla owner, please find a better place to avoid time, money and headache for your own good! read more

Great place thank you Tesla Buena Park dealer for recommending me to this collision center. Beautiful place looks nothing like a regular body shop. I've been to their Whittier location also an amazing place. Hands down I'll recommend this bodyshop read more

Auto Collision Group - Auto collision group Santa Ana my Tesla was rear ended again omg !! - Body Shops Near Me - Santa Ana, California

The repair advisor David Tzing took care of everything from the first car rental until my insurance kick inn. Though the repair of my car took longer time to finished he made sure that I'm really satisfied. They have lifetime warranty of their job. The 2 receptionists are so professional and knows their stuff well. The waiting area is so clean and the cleaning staff is always there to make sure that everything is spotless. Feel very safe in this time of covid. read more

I picked up my car today and it looks better than new. Thank you Jorge and team! Yerid, Gabriel, and Carlos especially were great to work with. Super nice and accommodating and patient. I would hire people like them in an instant for my own company. Top notch customer service. Will be referring future customers to the shop for sure. The public needs more companies like this that takes pride in their work! read more

These guys are the best. The repairs were top notch, customer service was excellent, and my Tesla was repaired back to pristine condition. Love this place. Would recommend to anyone who is looking to repair their vehicle. ACG is the way to go. read more

ACG was awesome for me !! They were professional and prompt , they took care of my car and made it basically brand new . They made the drop - off and paperwork side of it smooth, the whole staff was super nice and understanding . The work on the car is stellar , they were quick about fixing it and got it back to me ASAP. Super stressful to have to have your car fixed and these guys get it . Thank you ACG !!!! read more

I had my model X for a relatively minor accident. It has been almost three months. They ordered the wrong parts and had to send them back and RE order. During this process no communication regarding the delays. Matt who is assigned to my case never bother to respond to my phone calls. I had to talk to his manager Gabriel who is equally dismissive . After almost three months no date on when my car would be ready. So surprised they are " Tesla certified " but my next step is to contact Tesla and ask for an investigation Avoid them at any cost read more

Jose is an amazing advisor who helped me all along the way. His communication was perfect and he always made sure to keep us updated on the repair process. Having a fleet of teslas for my rental business, I've already had 3 repairs done here and hopefully not but if I have another I will be back. read more

I was assigned Carlos as my adjuster and he was very responsive, professional and helped me in a huge inconvenience with insurance company. Acg did a great job on my car and I highly recommend. Thank you guys for all your help. read more

Auto Collision Group - Body Shops Near Me - Santa Ana, California

Our CVR had over $13,000 worth of damage right before my wife gave birth to our son - the worst timing! But Carlos at ACG was brilliant at managing the repairs and body work. He was clear with the repair steps and estimated time for completion. When we requested a sooner completion date when the baby's due date was pushed up, Carlos was able to get the car ready over a week sooner than expected. Thank you Carlos! Obviously we will always bring our cars here. read more

Let me just say I have 3 Tesla's I love this cars, my wife was involved in an accident last month in her model X, my insurance recommended me 3 different shops I took the car, the 2 first ones the guys pretty much had Their repair guy trying to see the repair cost , which was really odd to me it feel like it was the first time they were doing a Tesla so I decide do the last one on the list which was ACG & to my surprise when I arrived their parking lot was completely full with Teslas this view make my mind rest assured that I found the right place for my Tesla, way too many Tesla in one shop pretty much tells you this place it's doing some right, CARLOS LARA help me from beginning to end on the whole situation, he when above & beyond to ensure me & my wife will be happy with the work done, they offer me a complementary car but like I said I have 2 more of this vehicles so I did not have the need for the complementary vehicle ( thank you anyways) even tho this place it's SUPER busy they had my car ready within the time promise, I'm super glad that I found this place, the attention that CARLOS provided was priceless, I can't thanks enough to Carlos & his crew for going above & beyond exciting our expectations, THANK YOU ( On a side note I been looking for a place to do a ceramic coating on my wife model X & I ask Carlos if he knew anyone & to my surprise he said they do them, that was a plus for me & he give me an excellent price on the ceramic coating ) Thank you again to Carlos & his crew at ACG read more

I was involved in an accident earlier this year, and it lead to a very unsatisfactory experience here. -ACG reversed the total loss diagnosis determined by another location. However, after they "completed" the repairs, the numbers exceeded California's Total Loss Formula. -It took well over a month to repair my vehicle -When I picked up the car, I sat in waiting room for an hour despite being told it was ready. -Upon initial pickup, there was a blatantly obvious issue that I noticed immediately after exiting the parking lot. They couldn't determine the issue, so I had to wait another 4 days for them to correct -They threw in a "complimentary" tire as part of my consolation for the horrible experience, and the tire was smaller than the rest of my tires -They stripped the bolt while installing the new oil pan -A couple additional minor issues remained unresolved, but I was honestly afraid to go back and add to the poor experience -I will say the Tesla drivers I saw pick up their vehicles seemed very satisfied (entire lot is full of Teslas...just speculation, but that seems to be the sole priority here) Based on my experience, I would not recommend this body shop to anyone. read more

My beloved Tesla Model X Tesla got hit pretty good while parked resulting in wiping out both sides of the front end. After a bad experience at another shop and not even getting close to repairing the car. I am thankful for a friend for recommending Auto Collision Group. They picked up my car from the other shop and got right on it. Carlos and Gabrial kept me in the loop and did a fantastic job repairing my Model X. You would never know it was damaged as bad as it was. I had actually ordered a new Model X, but they did such a good job I have decided to keep it. A special shout out to Carlos and Gabrial, they were a joy to work with. read more

See all

Tesla sent my car to this shop for a minor paint repair. They did repair the paint, but in doing so curbed my rims and did a horrible job polishing the clear coat on the freshly painted panel. read more

See all

I was reffered here to get my Tesla fixed through my insurance, GEICO. The parts took long to arrive since it's a Tesla and Covid1 Pandemic circumstances . Auto Collision group was very responsive, they even offered to pay my car rental since my car took longer to get fixed due to the delayed of shipments of Tesla parts. My car had some minor scratches that needed to be buffed out when I came to pick it up, but they fixed it right away. I highly recommend this business. My car looks brand new. The color of the paint is the same as the manufacture paint on my white Tesla. My car key was damaged during the process of getting the car fixed due to it being in the head and they replaced it for me with not one but two new ones! I was really sad that my car was injured/damage but I'm happy that it was fixed the right way. read more

I sent my car to the Auto Collision Group, Inc. on 11/22/22. It took a very long time to get my car back and I only received it back after i contacted the business several times. The communication from the business contacts were non-existent to say the least. My contact Florencio told me that my car was done and he would personally deliver the car to me on 12/24/22, the day came and went and my car was not delivered. I told him that it was imperative that I get my car back because I was going on a roadtrip and would need my car for said trip. He assured me that he would deliver my car ahead of my scheduled trip which did not occur and he was nowhere to be found on the day. I was left without a car and I had a very difficult time locating a rental vehicle for the holiday weekend. I left numerous messages and Florencio could not be bothered to call me back. I then called back in to the collision center after the holiday and was told that the reason they did not deliver the car as scheduled is because my insurance company had not issued payment for the repair. I believe that most of the delays were on the part of the collision group because this was not the first time they were untruthful about delays on someone else's part. Once I did finally receive my vehicle, I was driving it a far distance through a somewhat remote area and I received an alert from my car that there was an engine malfunction, I called the collision center and they advised to turn my car off and turn it back on ten minutes later and keep driving. I dropped the car back off at the collision center and a week later they gave my car back with what they said was a clean bill of health. I drove my car for a week and again engine malfunction. Now my car has been at the dealer for nearly two weeks with no resolution in sight. I need to note that I have alerts on my mobile app that is linked to my car that indicated that the car was overheating on 12/23/22 (while still in possession at the collision center) and the collision center continued to drive it even with critical engine warnings indicating to turn the car off. The battery was subsequently disconnected at which point I stopped receiving alerts. It's been 2 weeks now that I dropped my car off at my dealer to have it inspected with concerns directly relating to the radiator and I simply do not feel safe in it and no one from the collision group has checked in to see what is going on with my car. I've contacted the general manager who has been somewhat responsive, I've asked that my complaints be escalated and no one can be bothered to call me back. I've called and texted Jorge Rico who I understand to be the owner and he too cannot be bothered to call me back or at the very least acknowledge my call and message. It seems the communication issues start at the top at this organization and filter down to all of the employees. Such a terrible experience and very unfortunate because they came highly recommended. I would also like to add that I went to the dealership to check on my car and they pointed out some imperfections in the body work *sigh* I was hoping they at the very least got that part right :\ read more

Front desk staff is amazing and answered all questions i had. Did excellent work on my rear bumper. Carlos was the person that helped me the most and was very professional, kind and courteous. will definitely recommend this body shop to all family and friends read more

I brought my car to auto collision group a few weeks ago due to another car backing into my Tesla model 3 and damaging the bumper. They are friendly and knowledgeable and work directly with geico. When I picked up my car it looked brand new. Can't even tell it had damage to bumper, black color was matched perfectly and they cleaned it inside and out and a few extras like Ceramic coat and perfect paint with no scratches, and fixed a few other dents. Carlos was assigned to my car and gave me great service and care as I really love this car. I will definitely come here again if I ever need more work as they take great care of your car plus more. Thanks Carlos!!! read more

See all

If you have a Tesla you have check out ACG! They are the specialist, great work, attention to detail and Carlos will go the extra mile for customer satisfaction. He kept me updated with status on my repairs and dealt with my insurance to make a seamless transaction. The techs are great and Chris was able to track down a mysterious noise when driving over 60MPH that turned out to be a damaged hub on the opposite side of the initial impact. I got my car back in a virtually new condition and I'm pleased with ACG's professionalism. read more

Had my Tesla model 3 there for repair for a total of 3 weeks. All communication was through David, gave me regular updates. David was very friendly and responsive. Great guy. The receptionists didn't seem too welcoming upon entering but the lobby has free snacks and beverages! Would come back for their service as needed! read more

Auto Collision Group - They fixed a dent in the driver side door and blended the paint. Looks great. - Body Shops Near Me - Santa Ana, California

They have my car for 6 month for auto repair and I had to keep coming back for calibration and additional parts. Broke one of my sensor when repair the tire/wheel but took forever for them to order parts; I just didn't have time to keep coming back I just paid out of pocket for Tesla to replace it. Now come to find out there were more internal parts were missing; I wouldn't even know about until recently I had a another collision repair done by another company. Repair wasn't done proper now water is leaking thru read more

I had such a great experience at ACG auto! I had an incident with my fender right after leasing a brand new Tesla. The Tesla repair center said that ACG Auto was their most trusted body shop. At first I was hesitant, I wanted Tesla to handle it ... But I followed their lead and called. Carlos got on the phone and was immediately super professional, nice - and most of all - diligent. At first I thought the repair would take three weeks (as quoted by Tesla) he asked "if you have some time today, I'll make it work!" I drive my car to the lot - he says "let me handle this for you" and literally within 15 minutes my car looked good as new! Probably the best experience I've had with any auto shop, ever. Give Carlos at ACG Auto a shout! read more

People be ware! Plz think twice b4 dropping off ur cars here! Lots of promises and lies after they got the contract!!! This is one the worse experiences that I've dealt with! Super mad and frustrated with the customer service here! ***7/27/22: it's another week and I called the shop and no ETA for when my car is done! They kept saying it's under assembly! I don't know what that meant and they absolutely had no idea what or when it wud be done! This company is a night mare! I just reached out to my insurance company and see if there's anything they could do to help me! The contract was supposed to be done by 7/15 but nothing yet! I'm so frustrated and stressed out! I have a job and 3 kids with no car! Any mom would understand how horrible it is not to have the car to drive around for job and drop off pick up kids! Maybe I can report this to business bureaus to see what they can help me with! **7/21/22 got a voicemail with no name saying that the vehicle still not ready until another week! (will be 45-50days that they had my car) **Updated: until 7/20/22 the company hasn't even called me yet! ‍ I'm very disappointed on how this auto repair shop works! I have to follow up with them for my car instead of them following up with me this whole journey! I have to call insurance company myself to ask questions and follow up! The only time this shop would contact me was to tell me about how they wait for money to come from insurance and no progress reports for my car! On Tuesday 7/12/22 after returning my car rental after 30 days rental allowance, I called my insurance company and they said the payment was clear! So then I called Jamil from the shop and told him about it! He promised me to finish by July 15 (which is the contract date with my insurance for my car to be done)! When I called the shop on July 15 and asked when I could pick my car up, they had no idea what I was talking about! The clerk Joanna said we r still waiting for Insurance payment and it won't be done until end of next week 7/22/22! I got so mad bc it's supposed to be done on 7/15 So then I called the insurance company to clarify and they said all payments had been taken care of! At this time I begged my insurance guy Calvin at 4pm on 7/15/22 to call the shop to straighten out with them! So after that I called the shop again and Joanna picked up the phone and I she said she would call me back but never did! I'm so disappointed to have to chase the tail of lies that the shop been giving me! I don't know if they care for the customers as they r supposed to! I'm sure they would be upset if someone else did this to them or to their loved ones! It's been 36 days already and my car hasn't been done! I have no more words to say to this company! I hope people read my messages and think twice b4 dropping ur car off here at this shop!! read more

Someone hit my car so I had to get it checked out and was recommended this place. The damage was minimal but I got help extremely quick! Carlos helped me replace the part that was damaged on the spot! Thank you so much for helping me and I will definitely come back here again if anything happens to my car. They are very polite and helpful. read more

Excellent customer service. They helped me with a rental car when my insurance policy's rental stipend expired. Then they helped me with scratches on my paint even though they didn't scratch the vehicle. Highly recommend this place. They treat customers the right way. read more

A month after purchasing my new Tesla, I was rear ended getting on to the freeway. The entire back end was smashed and I instantly felt a pit in my stomach, a feeling that my new car would never feel new again. Tesla referred me to Auto Collision Group and I went straight in. Now Tesla's take time to get parts for, and that is beyond the shops control. But from the moment I dropped my car off, I was kept in the loop at every step about everything that was going on. I was informed when my parts were ordered, when the insurance company approved work, when the parts came in, and how long it would take to complete all the work. Well today I picked up my car, and my fears of my new car never being new again, we're completely vanquished! The car looks brand new, better than ever, they also detailed the vehicle before giving it back! I can't express my gratitude enough! The attention to detail, communication, and hard work will not be forgotten! I highly recommend this facility to anyone needing any work done to their vehicle. read more

Well I have to disagree thoroughly with the other reviewers based on my personal experience. Carlos Lara treated me with utter disrespect in July when I called on behalf of a Tesla vehicle owner to inquire when the repairs would be completed since they had already had the vehicle for 8 months, since November 2021! In fact I was treated so poorly I tracked down the Owner Jorge Rico to discuss my treatment with him personally. And after Carlos was unable to give me a completion date, Mr. Rico did, which of course they did not meet! And then a week after that deadline we were called to come pick up the vehicle. And upon doing so were told there was a new issue with the vehicle and they couldn't release it until that issue was fixed. So when that due date came and went I was again told it would be returned soon. And once again when we were called to pick up the vehicle weeks later, 2 new issues were present! At this point the vehicle owner decided they had the vehicle long enough and the vehicle was removed to a new shop where repairs were completed. I have filed a formal complaint with BAR on this shop and none of the owners fleet of vehicles will ever be taken back to ANY of these shops, nor do I recommend anyone else bring their vehicles here either! Gary E. read more

Had an unfortunate accident with my brand new plaid. Contacted Tesla service department as well as their body shops couldn't get anywhere they were not helpful and did not understand what I was telling them. Thanks God I new ACG and call them tow my car to the shop and they did a great Job read more

Do not take your Tesla or other cars for repair here. They had my car since February 26, 2021. It's still in the bodyshop for repair. They tell you that they will give you a call and update you on the car. They don't do that. When you call them, they say technician is out of the office or lunch and say will give you a call back but they never do. I always have to call them and hound them. My car is still in the bodyshop as of April 29, 2021. It's been over 2 months. Carlos Lara, one of the technicians, told me he will get my car ready by May 15th. I call today for an update because they didn't call me for an update. He said it will be ready by May 28th! Another 2 weeks without explanation. Completely unacceptable. There are bunch of cars when you walk in the back where they work on cars. I think they just take more cars than they can handle and that's why it takes forever! They are keeping my car hostage. I don't know what other reviews are talking about but they are not true. These people are almost fraud. read more

Can I give more than five stars? Everything was perfect. I was told they'd have the car about a week and a half and that's exactly what it was. Car looks brand new and they even cleaned up the inside (washed the windows and wiped down the dashboard). They arranged for the rental car agency to pick me up. My estimator Justine was fantastic! She is very professional, kind, thorough, and genuine. Every staff member I interacted with was great. I was able to communicate with her via email to avoid a lot of phone tag. If I ever need a body shop again, I'll take it here in a second. read more

Carlos was amazing, I wish I could give more than 5 stars! I had such an amazing experience, the whole staff made the process so pleasant. He explained everything upfront and delivered exactly what was promised. He even returned the car cleaner than I dropped it off. Highly recommend! read more

David Tzeng took care of my Audi A7 after the door handle came off while I was on vacation. Wonderful, professional assistance. I highly recommend this business. read more

What a friendly and professional company--the only one I will trust my Tesla with from now on! Gabriel and Carlos were so helpful and worked with my insurance company to do the best job for my car. The light fixture in my garage fell on the hood leaving little dents and lots of scratches. I dropped her off, they gave me a rental vehicle, and picked her up to find her looking good as new! I'll plan to go back next summer for tinting and to powder coat the rims. And if they do chrome delete, I'll do that with them too! read more

Great service and nice person. Quality of repair for my Tesla 3 is great

Thank you Gabriel, Carlos, and Team for fixing our Tesla Model 3. After fixing our rear bumper (and the associated electronics), the car looks brand new again. AGC understands the specific needs of Tesla vehicles. They made sure to keep our car's battery charged while it was in their care. read more