Did a great job, nice people, quality work, and they do what they say they're going to.

This company is top notch. They fixed front end damage to the point of perfection. I highly recommend this company

Brought my vehicle in for bodywork What should have taken two weeks took them a month. I had to return three times for the same issue which never got resolved. I ended up bringing it to the dealer to get it fixed which cost me extra money. The bodywork was terrible. They didn't put parts on the car that the insurance company paid for and lied about it. I would not recommend them. read more

I am quite torn on a proper rating for this place. The work they did was fantastic however it was very slow and the customer service was horrible. I damaged my car in March 2016. I was quoted a fair price and was told they could do the repairs the first week of May. The quote also said it would take 4 days to complete. The shop called me to push back the appointment until the second week of May and I was ok with that, I understand it can be busy. Repairs took 3 weeks to complete. If I had known ahead of time that it would take that long, I would have better prepared myself. I was given no notice that it was going to take additional time. After 2 weeks had passed I called them and they explained that there was nothing they could do for me and I had to wait. They generally seemed annoyed when I called for updates on my vehicle and explained after the fact that one of the parts didn't fit and that they were waiting on new ones to arrive. Why I wasn't alerted of this when it came up, I don't know. I want to give them one star but my car does look brand new. I appreciate that. I just think Auto Collision of Fairfield needs to be more transparent with their customers. read more

Auto Collision Center of Fairfield is AWESOME!! Everyone there is very friendly and extremely helpful. Their work is top notch for sure. I just got my car back and it looks brand new once again. Special thanks to Pat! You told me not to worry and you were right. You are the best!! I would highly recommend this business. They are all very caring and very professional. Truly a place that takes pride in their work! Thank you again! ~Jane K. read more

I found auto collision of fairfield through online searches. I got three different estimates for the body work I needed done and Auto Collision had the best prices by far. After receiving my car following the work, I am extremely happy with my decision. The work is flawless, Cheri from the front desk was extremely helpful/made herself available at all times, and they even cleaned my car. Definitely would come back! read more

I thought I was in good hands. Family own auto shop where I felt like I could trust them. Come to find out that they did an incomplete job and took advantage of a young, naive college student who didn't know much about cars :/. Pretty disappointed to say the least. read more

A great family owned business with great customer service. I've never been in a car accident so was nervous about how to proceed with repairs and the like but the staff there put me at ease. Mike not only explained and answered every question I had but he also managed to buff out most of the scratches by hand (my car almost looked better than before the accident). Also the staff inside the shop were super friendly and told me about all the nice places to eat in the area. read more

I won't take my car anywhere else because of how fantastic this shop is. They got me in to fix a couple spots on my car that needed to be buffed within a couple days and I got a quote that same day I called. Courteous and friendly staff! Thanks for always taking care of the Weldy's! read more

** I should have written this review a LONG time ago, as they deserve the credit for their excellent work and amazing customer service. ** I rear-ended someone back in late July 2011 - it was my first ever car accident. Although the other car's damage was minimal, my 2000 Toyota Camry's front was pretty wrecked sans the engine itself. The car still ran but it was an ugly sight. One of my co-workers referred me to Auto Collision of Fairfield. They had been patching up my co-worker's family's cars for over a decade. To me, that's a strong referral since it shows long-term stability and trust. Before the Insurance Appraiser came, I called Auto Collision of Fairfield and spoke to "Sal" (I believe he is the owner). Sal invited me into come into his office the next day, and we discussed the estimated cost of repair if Insurance provided payment, along with the possibility that Insurance may salvage the car instead of paying for repairs. Since my Insurance policy allows a preference for the garage being used, the appointment with Sal really made me comfortable in confidently choosing Auto Collision of Fairfield. (This may all seem like "you should have known this already" type of information, but for a first-timer like me, having re-assurance from Sal throughout the entire process was very helpful. Sal gave me much more information than my own Insurance Agent!) The repairs were then approved by Insurance. You can see this as either a positive or negative, but Auto Collision of Fairfield had a 2-week backlog. I saw it as a positive since it shows many other people trusted their cars in these guys' hands. If you're curious, Auto Collision's building has multiple garages so there are many people working on multiple cars simultaneously. Much to my surprise, Auto Collision also coordinates with Enterprise-Rent-a-Car to come by with a rental on the day of the Drop-Off. Again, I don't know if this is common practice for body shops, but this was a very nice perk (saving me from the inconvenience of asking a friend to drive me to a car rental place). Also, I wasn't going to be picky about Enterprise vs Hertz vs Avis, etc. since my Insurance policy had a $40/day allowance and the Rental being setup wouldn't exceed the $40/day limit. The work itself took about a week. I loved that they asked me if I was OK with slightly used parts instead of new parts (albeit I would bear the burden of the difference in cost after Insurance's payment). I chose the slightly used parts and everything looked brand new. Auto Collision of Fairfield also details the car before they return it to you -- the detailing is equal or better than the work done at a professional car wash. Again, I don't know if detailing is something commonly done, but it was a pleasant surprise for me. I drove away with a bright, happy smile on my face. Before I close this review, I want to point out that Auto Collision of Fairfield was in constant communication with me. This was especially true with "Lucy," one of the ladies in the front office. She was very pro-active in calling me to provide continued updates on how my car was looking. The auto accident itself is stressful, as is dealing with the post-accident aftermath. Lucky for me, Auto Collision of Fairfield made this the best experience possible. read more

I have used Auto Collision of Fairfield numerous times over the past years so I can certainly speak from experience. They are without a doubt, the nicest, most honest, trustworthy, reassuring and best people imaginable. They walk you through the process, explain and answer all your questions and make a difficult situation like an auto accident as pleasant as possible. The auto body work they do is impeccable. Your car will be returned to you as good or better than new and the repair will hold up over time. The owners, Sal and Christine are two of the finest people you will ever meet. And Lucy who works in the office is wonderful. I can't say enough good things about Auto Collision of Fairfield. They deserve all the credit in the world for operating such a outstanding business! read more

Very fair quote on repair. Good communication from staff in scheduling appointment however, they are very busy and I waited over a month for the repair. Very personable and attentive staff. Solid repair job and discounted car rental from Enterprise. Where can you find a family business where the owner is on the ground scraping gum from a bumper because it bothered him to see it there? Thank you! read more

My very old mini van was backed into. Mike was really helpful to walk through what repairs do and don't make sense to make my car drivable without investing too much because the car is near the end of its life. He was very detailed and patient about going through my options even though it isn't a big job. He very easily could have led me down the road that would have been more revenue for him but not a logical choice for me, but he didn't. He treated me like his own. They are very nice and honest there and I would highly recommend them. read more

I stopped in at Auto Collision of Fairfield, because I had a scuff on the rear quarter panel of my Audi-A4. This scuff was annoying to look, although it was not a ding. Two other auto body shop advised me that the only way to remove the scuff, was to repaint the quarter panel, something I wanted to avoid at all costs. Christine and I believe Lucy could not have been more concerned about my situation and friendly. Christine cam out to look at the quarter panel and called a gentlemen out to take a look at it. We went back inside and moments later, I was called outside to look at my car, and discovered that the scuff had disappeared, to my complete surprise and appreciation. I concluded that Auto Collision of Fairfield treated me right! They refused to take a penny from me and could not have been more kind, giving and considerate. Very good people at Auto Collision of Fairfield. Thank you for treating me fairly and taking the time to resolve my problem, although you were very busy. I would strongly recommend this shop for its great service. Jim Southport read more

This is my second review, mysteriously my first one star review disappeared from here but i'll do it again because i think it is a disservice to people not to know how they operate. First of all, the shop is a preferred shop from Liberty Mutual insurance they make you bring there for a estimate and "highly recommend"you to keep it there for the service and thats what i did, unfortunately. First of all there was a 3 week waiting time, at first i thought it was a positive "they must be good", but not so much. When i finally did bring my car there they did fix it in 3 days, Really bad rushed job because as the owner said himself, Liberty calls every day pressing them for a quick job so they don't pay much in car rental money. I forgot to mention that i own a brand new 2016 car. There were drips, dirt on the paint, and bad corners..... really bad paint job. I called them explained the problem brought the car back..... 2 hours after i left the car there the guy calls me and says its done.... I think you can figure out the rest. I don't have time to keep bringing the car there everyday so ill have a bad paint job forever. Thx a lot. read more