I was towed into Gunnison on a Saturday and they opened on the following Monday. I spoke to the…read moreservice manager and he committed to checking out my truck the same day. Later that afternoon they called me and told me the problem I had with a critical senser. (The other repair shops could not look at my truck for at least a week.) They had to order that part from Denver. With the Interstate Hwy 70 closed West of Denver, there were shipping problems causing delays. They told me that they could repair my truck the same day that they get the part. That Wednesday they called me and they had repared my truck. They charged me a reasonable fee for their services. Unfortunately my hotel charged me much more money than my truck repairs. I was happy that John Roberts got my truck repaired in a timely mannor and I got to check out of that unreasonable motel.

From out of town visiting your beautiful town and surrounding area and needed an oil change. After…read morestopping by one "Lube" store and being told they couldn't get to me for several hours and I needed to leave my vehicle and keys to hold my place in line, I began calling to other businesses in town. Jeff at John Roberts was very helpful and set me up with an appointment. When I arrived,, he greeted me, took my information, and gave me an estimate of how long it would take. He then pointed me to the waiting room and told me there would be coffee. As promised, my vehicle was finished a little quicker than his estimated time. I will use them again next year when back in Gunnison.

Really enjoy taking my car to Precision Automotive. Customer service is phenomenal and pricing is…read moreaffordable. Couldn't find anyone else in town to do an oil change cheaper AND I got $10 off for liking the Precision Automotive Facebook Page. I highly recommend visiting and supporting a local business that prides themselves in customer satisfaction.

Very poor shop for a repair. Would warn anyone against this shop less they enjoy being treated like…read morean idiot and robbed in the process. Brought a vehicle in for a simple repair that I needed done quickly and didn't have time to do myself. They took forever to get to it and destroyed more components in the process! I called for a warranty of the parts that failed in under a week and was treated as if I was a lying toddler and knew nothing about the vehicle. After bringing it down (via specific time appointment) for them to inspect the faulty part and the damage THEY incurred, they let the vehicle set for over a day before even inspecting. Upon finally inspecting the vehicle they call to tell me all the damage was MY fault and existed prior to their work on it. On top of it all, the rate I was quoted at for them to fix the issues they created was just plain thievery. Claiming to split the labor cost of the repair (which I had to do myself in the end and took me but an hour!) at $175!! That means these guys are charging ~$350 an hour to break your vehicle and install faulty components! When you bring a straight and dry vehicle in for a simple part replacement and receive it back with grease spewing out of the axles and oil puking out of the seal (which can only be damaged upon installation of said replacement part) it screams incompetent mechanics. And when the poor work is followed up with dismal customer service and refusing responsibility for their mistakes its makes for a headache inducing, and expensive nightmare. Even if your vehicle is busted and you're in a rush, avoid this shop. You're better off walking, it's a lot cheaper.

I can't say enough about Daryl. Just an honest and decent person. He spoke plainly and didn't…read morehassle us or give us the run around. No pressure at all. Just a trustworthy dude. Very pleasant time, on what can be a stressful thing.

From the owner: Come visit us and find out what it's like to deal with friendly, honest people in a small town…read moreatmosphere. We treat our customers the way we would want to be treated. We can help you find exactly what you want at a price you can afford. About UsSalida Auto Sales was opened in December, 2002 by Sam Johnson, John Dodgen, and Ron Haug. The three of us had been friends for years before that, and we're still friends today. Our "Family"We've brought more people into our little "family" since then: Sales staff members Sam Johnson, Pete Rans, Derek Peter and Daryl Huschka; Office Manager Amy Criswell; Title Specialist Cressida Raby; and our Service Guys, Bob Jefferson and Brian Jefferson; along with Richard Allen, our Detail Specialists. Each and every one of us support the philosophy of putting the customer first and treating customers the way we want to be treated. In addition, we're proud of the fact that all our employees contribute to the community in one way or another. Making a difference is an important part of who we are at Salida Auto Sales.Our VehiclesOf course, we're also proud of our record of helping people find vehicles that are reliable and of excellent value. We specialize in late-model, low-mileage, pre-owned vehicles, and we help our customers find good local financing deals. You'll find around 50 vehicles in our lot at any one time, but we also specialize in finding autos for our customers...

Was told that my diesel 2017 F250 needed $4000 worth in repairs…read more 1- low pressure fuel warning and engine light. Was told that the some fuel pump needed replaced. After the check engine line was cleared I have not had the problem in 2 months. Safe to say this was not a needed repair. But a scam from Hellmans. 2- Upper oil pan engine leak. This I was told was 17 hours of labor at $120 an hour NOT to mention the parts. Took the truck to Garys Garage. He cleaned and troubleshooted for $200 found two loose nuts on the LOWER oil pan and tightened. Has not leaked since. So $4000 potential repair bill cost be $200 plus sales tax at Garys Garage. Where will you take your vehicle for repairs? I guess you can take it to Hellman's if you like getting ripped off.

I don't think I've had a better experience trading in a vehicle. I traded in my Jeep for a used…read morehybrid, and everyone was very accommodating and helpful. I got a fair deal with no pressure. It's not like a big town car dealer, and I recommend them.

Love love this Land Rover dealership!…read more Got a "check engine" warning that came on, off, on, then off again. Figured I'd better not risk it and made an appointment to get my girl checked out. Usually we work with Shari (who's awesome), but this time I got Jake...who is equally as awesome, friendly and professional. He arranged things quickly and I got my Defender back in no time! Maybe the best kept secret (or not)...but if you own a Land Rover/Range Rover and live on the western slope of Colorado and it's a far drive to Glenwood Springs...they'll meet you in Clifton, CO (just outside of Grand Junction). For us, it's a split one hour drive for us and the dealership. We swap my car with a loaner, do the necessary paperwork...it's so easy. Aside from being super professional, friendly, attentive and responsive...this is BEYOND incredible customer service and one more reason to buy your next vehicle here! The road less traveled awaits!

Terrible. Asked for basic service. They called me to come pick it up and when I picked it up the…read moreservice wasn't done.

They obviously don't care about the fact that they have so may 1 star reviews so why they heck…read morewould they care about the work they do on your truck. They screw mine up every time. I'll be driving to Grand Junction from now on. So sick of dealing with this business. Just AWEFUL! If I could give 1/2 a star, I would.

Response to Don from Mark H. Since this is the only way…read more Not your fault?!? How many customers of yours drove less than 50 miles after getting an oil leak fixed and have had catastrophic engine failure due to no oil being in the engine? Just curious. You do know that no oil in the engine will also lead to a rod being thrown....right Don? I have done my due diligence as well, I have spoken to 6 shops owners and mechanics at two different shops in town and they ALL say the same thing. "Someone did something wrong". All assured me they would be stand up guys and take care is their customer. When I told them your course of action, all were shocked at how you could take zero responsibility and offer zero assistance. You say the oil was checked before I left....how do you know with such certainty that oil was in there? Because your tech that doesn't want any heat said so? Please tell me there is more than the word of your tech not wanting to admit a mistake was made. How about the result Don, does that really mean nothing? It couldn't possibly be a mistake on your end? 35 miles and engine blows....after oil leak was "fixed" for the 3rd time in 10k miles for a total cost of $10,000....do the math Don....your business is not 100% innocent here. What a joke!! You hid behind your parent company and did nothing. His in your office when I came to visit you about it. I don't buy vehicles from Stellantis, I bought vehicles from you (4 in total), my family did (another 7 in total, my friends did (20+) easily at last count. I have let them all know about how you wouldn't even assist me on the $1700 bill I paid right before driving 35 miles and the engine blowing it up. YOU DID NOTHING BUT TELL ME...."I guess we both lose on this one"....as you knew you were throwing away a good customer. I am a local businessman and a great customer to almost every business I work with. Unreal!! Still cannot take ANY responsibility! I spent $10k on repairs and was left with a truck that needed another $15,500 for a new engine. $25,500 in the toilet......DO SOMETHING DON....you are the local business owner....I am your local customer!

Jasmine and KC are awesome sales. I can't believe all the time KC spent with us helping us look…read moreand test drive cars and answered every question. Jasmine is a real pleasure to work with as well and is also always available to help with customer questions.

Made an appointment for diagnosis of several issues. Spent 10 min on the phone with a lady who was…read morevery friendly and professional giving her extensive details and descriptions of my issues, which I could hear her typing in. Called and left a message several days before to double check my appointment time. No call back. Called again twice, early and late in the day, the day before and left two more messages asking about my appointment time. No response. Decided to just get there first thing to make sure I wasn't late. Got there and the service guy didn't seem too enthused about helping me. Then he says there was no record of my appointment, nor was there any record of the extensive descriptions to the multiple issues that the lady put into the system. He's like "so what's goin on with it?" I just said they didn't seem very professional and got my keys and left. Got up early and drove an hour for nothing. Prob a good thing because I had brought it in 3 yrs before when it was under warranty for the air recirculation not working and they said it was working fine. After leaving I checked it and it was still not working. Brutal. Thought maybe that since a big Denver dealer bought the dealership they would have a more professional operation with capable techs but apparently it's just a new name with the same people running it. Obviously would not recommend.

Colby, he's a straight shooter gets things done and does what he says he will do. That's really all…read moreyou need he is a good dude and will take care of you.! Well I recommend using columbine. They've got the trucks the inventory and no need to go to Denver nice to have a dealer like that in our area..

I am sharing my experience with Columbine Ford because I believe customers deserve to know how…read moretheir service concerns are handled. My Ford Transit had a safety recall involving engine attachment bolts. Before making the approximately 1 1/2-hour trip from Edwards to Rifle, I contacted Columbine Ford multiple times to confirm that the recall could be completed. On two occasions, I was told there was no recall on my vehicle. After further follow-up, I finally spoke with the service manager, Paul, who confirmed the recall existed and scheduled the repair. Because of the distance, I hired someone to transport my vehicle to the dealership and paid for a full day of their time. When the vehicle arrived, I was informed that the required parts had not been ordered and the repair could not be completed. This created unnecessary expense, wasted time, and frustration that could have been avoided with proper communication and preparation before scheduling the appointment. When I tried to bring this matter to management's attention, I repeatedly requested to speak with the dealership manager but was transferred to other employees despite my request. Evan, the manager, eventually left me a voicemail. I returned his call, but I never received any further follow-up. I understand that mistakes can happen. What concerns me is the lack of communication, accountability, and respect for a customer's time and expense. It is disappointing to see how a few employees can damage the reputation of a dealership like Columbine Ford\. Poor communication, lack of follow\-through, and disregard for customers' time are becoming a pattern that reflects badly on the entire service department\. These employees are destroying all the efforts of the owner of this dealership to provide job security for all the others employees and efforts to help the owners of the ford vehicles. Customers expect professionalism and accountability, especially when dealing with safety\-related repairs\. Unfortunately, that was not my experience here\. I hope the leadership at Columbine Ford reviews this situation. A dealership's reputation is built on how it treats customers, especially when problems occur. I hope future customers receive better communication and service than I experienced.

My wife and I were traveling from Arizona to Minnesota to celebrate my brother and his wife's 50th…read moreWedding Anniversary when our died 30 miles south of Montrose Colorado. Ford Roadside Assistance towed us to Montrose Ford Nissan where we were met by Mike Arendsee. I explained that we traveling and had to get to Minnesota for this special event. Mike said he would see what he could do and less than 2 hours later we were back on the road again! We want to thank the entire Montrose Ford Nissan staff for their excellent customer service and making what could have been a disaster for us just a small bump in the road!

Worst service ever, had an appointment at 9 and wasn't serviced until 2 knowing we didn't live here…read moreand had nowhere to go while we waited.

I am writing to formally document my experience regarding a warranty repair on my 2020 Ford Escape…read moreinvolving the driver-side door weld/arm issue. I first brought the vehicle to your dealership in February 2024 for warranty service. After approximately four months with no communication from your service department, I called to check the status and was told the required part was on backorder. I then contacted Ford directly and was informed the part was not on backorder and had apparently never been ordered. After bringing this to your staff's attention, I was assured the matter would be handled immediately. However, over the following months, I repeatedly had to call your dealership myself for updates, only to continue hearing that the part was "on backorder." At one point, when I asked specifically which part was delayed, no one could even identify the part in question. Throughout this entire process, I received virtually no proactive communication from your service department. I was repeatedly told someone would call me back with updates, but no one ever did. I ultimately waited over a year from the original service visit before learning the part had finally arrived -- and even then, only because I once again called your dealership myself. I later discovered the part had reportedly been there for approximately a week before anyone attempted to contact me. When I finally scheduled the repair this week, I was originally told the repair would require 3-4 days. I made transportation arrangements around that timeline due to my work responsibilities as a university coach. After dropping off the vehicle, I attempted to use the text update system your dealership provided and received no responses despite multiple attempts. I again had to call myself, at which point I was informed the repair would now take an additional seven days. I also contacted Ford's national customer service line and learned there are warranty transportation assistance policies available under certain circumstances. Unfortunately, your dealership never informed me of any rental or transportation assistance options during this lengthy process. At this point, I am extremely disappointed in the lack of communication, lack of accountability, and overall customer service I have experienced. The repeated misinformation, failure to follow through, and complete lack of proactive updates over the course of more than a year is unacceptable.

DO NOT WASTE YOUR TIME use this dealer if you want to waste your time and money. I took my truck in…read morefor an electrical issue. i am aware electrical issues are tough however after numerous times of calling i finally got ahold of them and they said my truck was ready. paid out the ass then 3 days later it stopped working. the manager is extremely cocky and very disrespectful. Do Not Recommend