These guys are truly amazing! I have been going to them for three years now, and I still continue…read moreto be surprised by their sound business practices. There was an error in fixing my car last week, and the thing they fixed didn't actually fix the problem. This happens at all mechanics across the country. What doesn't happen at all mechanics across the country is that they paid to have my car towed back to their location. They refunded my money on the thing they fixed incorrectly. And they got my parts in and my car up and running great again by the next day. If you go here, I highly recommend building a relationship with Mike (the head auto mechanic). It is incredible how much he knows and loves cars. He will shoot you straight. If you are looking for a mechanic to be "your" mechanic, Mike is the man.

I bought from them on eBay, where their reputation is essentially flawless, just like my purchase…read moreexperience. Consider yourself lucky if you can actually visit their lot as a "local". Before sale, they were great at giving honest details and providing impartial CarFax and similar reports. I trusted them enough to buy a car from them just from the pictures, and a phone call and email or two, and have the car shipped to New England. The car was exactly as promised and they were careful and diligent in working through all the paperwork during and after sale.

We have been loyal and satisfied customers for decades. Although it is not an unusual experience,…read moreMr Todd Hayes went above and beyond yesterday. My car tire had a slow leak so we were an unexpected but necessary work in. It was seamless. He solved the problem with efficiency and professionalism. Even had our car cleaned! Harper Audi has our loyalty forever - but thanks to them that is an easy pledge to make.

Dear Management, I…read moream writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: August 17th, I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: Later that day, a deal sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. On August 18th via text, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, on the 19th, I emailed Kay instructions detailing how to resolve it. At 1:05pm that same day, I texted her asking if she saw my email stating, "Hoping to close this deal soon." I followed up via text and she told me, "her manager and co-worker are looking to see if we're able to resolve it. I will let you know ASAP when I do" Later that night I got an email from the sales manager, Tyler, asking why I didn't buy a car from them. I replied immediately that I was still interested and wanted to know what we "needed to do to close the deal," expressing my clear intent to buy the vehicle once addressed. I received no response. I called the dealership on August 20th and was Kay was off, I left a message with Tyler to call me. He never did. Now I know it's because they already sold the car to someone else. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening--the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers--and loyal Audi customers--are being treated by your team.

The salesman was mark he's a Ukrainian dude, I felt like he was trying to relate and definitely…read moregain a connection, it felt like just hanging out with a friend 10/10 service gave honest opinions. And Seth the finance management went above and beyond I've seen anyone go at a dealership, he went out of his way and work he had to talk and joke and find connections, as well as finding me a car that I liked ( which i am more picky than anyone needs to be), after finding me the car he did everything he could to make sure I was satisfied and happy with my purchase including giving me advice money wise and what he would do. I would recommend mark and Seth to anyone looking for a car ever, will take great care of you and make sure your happy with what your paying for!!!!

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

I had a fantastic experience leasing my car here. The whole process was incredibly relaxed and…read morestress-free. They have been genuinely helpful, especially when it came to flexibility with payments and even waiving fees for me. Highly recommend this dealership!

Listed the price for cheaper online than he wanted on the lot, then told us to call the owner if we…read morewanted the online price. He gave us a child's number then kicked us out of the office for asking for the online price of the car. Raised his voice and started yelling at us, highly wouldn't recommend this dealership. They are dishonest and aggressive when called out about their dishonesty.

What a great experience we had!!! Our salesman Daniel was wonderful! We knew what we wanted coming…read moreonto a lot And they had it parked upfront, ready for us to look at. Very smooth transaction from beginning to end Mike even was Wonderful when Daniel wasn't there to drop my car off to get the windows finished being tinted and the safety guards put on the edges of the doors. They even gave me a loaner to use While we waited till the next day! Even the finance gentleman was wonderful! I give this dealership a five star for everything they did for me and my husband. I would Recommend this Honda dealership over any other one!!!!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.

Joe and company are top notch and worked with me from beginning to end making the whole experience…read moreeffortless. They have an impressive inventory I would recommend checking out.

I was looking for a car and I found one that I liked on Metro motors lot. I checked the reviews on…read moreGoogle briefly and discovered some good reviews and bad. I decided to give them a chance and I financed a car off their lot. The BMW that I got gave me numerous dashboard lights immediately after I drove off the lot after signing papers. That same day I went back and complained they gave me a bad car... they took it in for weeks and replaced a turbo. Thankfully I didn't have to pay anything out of pocket, but I was still out of a car. A year later, Today I'm dealing with a head gasket that is blown. Maybe even a warped block. The cost of this repair would cost almost as much as the car when I financed it. The owner of this lot told me that pure white smoke coming from the exhaust was "normal for a v8". Today mechanics can confirm that Metro Motors lied to me. Check the Google reviews. Those 1,2 star reviews are true. Not just salty people like this guy makes them out to be. Lucky they got 2 stars from me. They can't do anything to make this better. The pic I attached to this post was taken in 57 degree weather. Not entirely cold enough to make exhaust look white. My car will definitely overheat in summer costing me a lot of money. Thanks metro motors!