Pretty sure this place stays in business by ripping people off…read more First time coming here since recently buying my MINI, and the experience honestly felt off. I came in expecting a basic oil change and immediately got pushed toward a package over $1,000 for three oil changes with filters. When I asked what I actually needed done today, I was quoted nearly $968 for ONE oil change, an engine filter, and a cabin microfilter. I was also told these filter services basically needed to be done with every oil change and that each filter runs around $300. I called my bf in the office and I could hear myself cursing what the actual fuck?! This is insane!!!! Immediately after, I went to auto zone and got the filters I needed for $26 and the other for $21. I then went to a friend of a friend's mechanic and got an oil change for $120! To anyone reading this, don't do it!

Ms. Sara Deguzman provides great service. Ms. Sara Deguzman is very professional and is…read moreknowledgeable of new products and service warranties pretending to your car. I enjoy every visit when servicing my car with no stress. So! go see Sara and all the deals that Mini Coup has to offer. Kim Jones Mini Coup owner

No hassles, and each person we spoke to (along with our sales rep, Ahmad) listened and were…read moreincredibly kind, present & patient. My parents needed a car that's safe & fits their life, Albany Subaru really helped them make that happen. Each rep & manager went above & beyond to help. The entire situation was the best I have ever experienced at any car dealership. Kind people who listened & made it a "not-like-buying-a-car", something you'd experience in a small town. Pretty exceptional.

*****DO NOT PURCHASE A CAR FROM THIS PLACE***** I originally…read moregave Albany Subaru 5-star after my purchase of my 2022 Subaru Ascent. However, a month into having the car, I had a nail in my tire (which I am liable for) and went to three different shops to get quotes for a tire replacement. ALL three shops notified me that the ALL the tires needed to be changed because all four tires were worn out and unsafe and that the dealership should have never sold it to me in that condition. Note: I had a paperwork from all three shops indicating all this. I called Albany of Subaru and got the run around and even got hung up on and finally requested the GM and they scheduled me an appointment. At the appointment, they denied covering ALL four tires. So I requested a paperwork that stated they would cover it so that I can file a complaint with the California Bureau of Automotive Repairs and the Better Business Bureau. Finally they were able to cover all four tires BUT I still had to pay $140 for the alignment. NOW! My husbands outback car is having issues, which was purchased two weeks after mine.

Honestly we have come here out of convenience. It's not great and it's not terrible. We liked it…read morebetter when Cameron worked here. He was attentive and helpful every time we would come but not that he's no longer here the service has gone down hill fast. We came in and there's never really a good explanation for anything. On top of that they keep our car from the time they open til about 10 minutes to closing and we have to call them! They never call and say hey your car is ready we can send an uber to come get you. There's just no courtesy here and we are done doing business with them. Over priced and not worth it.

Unquestionably, the sales representative-- Bo-Lin Chen! I think it's rare to encounter someone in…read morea sales role with sophisticated technical knowledge. Bo not only handled our purchase professionally and efficiently, but he also gave us a fairly in-depth tutorial at the time of purchase. At the end of the day, our experience was seamless. I would highly recommend Oakland Kia and specifically Bo-Lin.

Lauren was amazing from start to finish. Esteban knew his…read morecars stuff. I arrived at 5pm and out by 7pm. Probably the smoothest transaction of buying a car ever. Thank you both for your exceptional service.

So grateful for the service guys! I was moving my kid into Cal when my car stopped detecting the…read morekey and wouldn't start. Crazy no prior warning like "battery low" or anything!?! AAA was going to tow me here, but my husband called and told me to touch the fob to the start switch. That worked and I drove to service. No appointment but in obvious distress, they immediately helped me. The gentleman tested a few things and then said he was confident it was the battery. They replaced it for $8 and I was quickly back on my way to move-in! I really, really appreciated the swift service on a busy Saturday!!

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

I had a really good experience at Mercedes-Benz of Oakland service center. This was actually my…read moreFIRST dealership service ever, so I especially appreciated how smooth and welcoming the experience was. Alejandro Rios was my service advisor, and he was amazing from start to finish. I brought my car in for a faulty EV charger, and Alejandro made the whole process easy. He gave me several next day appointment options, which made scheduling convenient, and I ended up taking a 7:45 AM (on a Thursday) appointment. Everything moved quickly, and I was done and out by 11 AM. What really stood out was the level of service. Alejandro arranged a loaner vehicle (that was arguably nicer than my car haha) for me even though I did not ask for one or necessarily need it, which I really appreciated. They also provided a digital video inspection before pickup, which was a nice touch and made the process feel transparent and thorough. On top of that, my car was washed before it was returned. Overall, I am very pleased with the experience. Alejandro provided excellent service, communication, and care, and I would definitely return to this dealership again.

UPDATE: Because apparently I needed ANOTHER reason to never purchase from or use this Mercedes-Benz…read moreservice department again and to warn others.... In 2024, I purchased all four brand NEW tires from this dealership or so i thought, as they had a deal for four new tires with a one year warranty. Fast forward almost two years later, I recently took my car to a tire shop for an alignment and was told I needed new tires. The employee looked at my tires, pointed out the DOT dates and basically said, "There's no way these are newer tires." Excuse me?!! That's when I learned the tires Mercedes sold and installed on my car in 2024 had two with 2019, one with 2021 and one with 2022 DOT dates, all four different DOT dates! So the "new" tires I purchased were already approximately FIVE YEARS OLD when they were put on my car. And no, this was never disclosed to me. Because seriously, who thinks they need to crawl around checking DOT dates when they're purchasing brand-new tires directly from a MERCEDES-BENZ dealership?! I certainly didn't. Well now you do! I later spoke with Mercedes-Benz of Walnut Creek about it and was told they would never sell a customer tires with DOT dates that old. They explained that even when tires are sitting unused, they're still aging and can deteriorate over time. I was told they wouldn't sell tires more than a couple years old, let alone tires that were already FIVE YEARS OLD. Had I been told in 2024, "Hey, just so you know, these 'new' tires were manufactured in 2019," would I have purchased them? ABSOLUTELY NOT. Finding this out only because an independent tire shop happened to point it out to me almost two years later makes the whole thing feel incredibly shady. How was I supposed to know that the "new" tires I was paying a Mercedes dealership for had already been sitting around for five years?! Between this and my previous experiences with this dealership, I'm DONE. I no longer trust them with my car or my money. There are plenty of other places to purchase and service a Mercedes, and Mercedes-Benz of Walnut Creek has shown me what the level of service SHOULD look like. Add this one to the already long list of reasons I personally will never purchase another vehicle from or use this dealership's service department again.

Consumer Warning Regarding My Family's Experience…read more DO NOT! I repeat do not do business here!!!! They are a scam and hungry to screw over hard working people!! P I am sharing this review to inform potential customers about a very concerning experience involving a close relative. My relative visited this dealership after seeing advertisements stating that customers could put $1,000 down and drive away in a vehicle. Based on those representations, my relative provided the owner, Hossain, with a $1,000 down payment. The owner handed my relative the keys to the vehicle and instructed him to drive the vehicle home, stating that the remaining paperwork and additional payment could be completed later. No sales contract, financing agreement, or other ownership documents were provided at that time. After my relative had taken possession of the vehicle at the owner's direction, the owner later claimed that he had never sold the vehicle and allegedly suggested that my relative had unlawfully taken it, despite having personally accepted the $1,000 payment and voluntarily providing the keys. Based on this experience, I strongly encourage prospective customers to exercise extreme caution before conducting business with this dealership. Never leave the premises without receiving and reviewing all required purchase or financing documents, a signed sales contract, and written proof of the terms of the transaction. If a dealer requests payment without providing proper documentation, consumers should carefully consider whether to proceed and may wish to seek independent legal advice before completing any transaction. This review reflects our family's experience and is shared to encourage transparency and help other consumers make informed decisions.

I had a negative experience with this dealership. During the purchase, itemized registration fees…read morewere not clearly disclosed, and I was asked to sign a handwritten agreement to accept them. These fees were not included in the final contract, even though they can be verified through the DMV. This resulted in over $1,000 in unexpected late registration fees. I recommend that buyers review all fees carefully and verify everything before signing. ***Lemon*** Here are useful websites 1. https://drive.dmvonline.ca.gov/s/complaints?language=en_US 2. https://www.dmv.ca.gov/portal/customer-service/report-an-issue-or-complaint/ 3. https://oag.ca.gov/contact/consumer-complaint 4. https://reportfraud.ftc.gov 5. https://www.bbb.org/file-a-complaint

Frank explains how he arrives at a price. You can check it out by comparing with other businesses…read moreor online. He's friendly and transparent. I was pretty worried about having to haggle over a price for the Civic I wanted to sell but it wasn't necessary. He also taught me a lot about local repair shops and offered to give advice on any repair question. I ended up calling him about painting a family member's car the next day and he was....helpful would be an understatement. He seems to thrive on doing honest deals.

If you plan on buying a used car, the first place to check out is Wholesales Motors. Below are the…read morereasons. 1-No used or new car dealership has a lower overhead than Wholesales Motors. It has one employee, Frank Bent, who owns the dealership as well. Unlike other dealerships which try to mimic five star hotels in appearance, Wholesales Motors has an office which can accommodate one customer at a time. 2-Frank Bent is the sales consultant, assistant sales manager, vice president, president, and owner of Wholesales Motors. So when you are negotiating the price of the car, you will never hear, "I need to speak to the manager." Frank does it all, from selling the car to the paperwork. 3-Wholesales Motors offers a discount on cars bought for cash. 4-Frank is very easy to talk to and is honest, more so than Abe Lincoln. You will never hear Frank say, "You look like nice folks so I will give you the manager's discount" "OR " "what will it take for you to buy this car?" You will have a very pleasant experience at Wholesales Motors whether you buy your car there or not. Try it, you'll like it."