Be careful if you get tire service from this Gardner, KS Walmart location. I have lifetime tire…read morebalance/rotation on two different vehicles under two different accounts. They tried telling me I never paid for lifetime and tried charging me again on both vehicles on separate occasions. This was months apart. Luckily I had receipt of the lifetime service purchase, so they had to eat their lack of record keeping. Either this isn't a coincidence and it's an attempt to rip customers off or they aren't recording purchases properly in their system. Always check your tire pressure after leaving. They will over inflate your tires by 4-5 psi to create faster wear and tear on your tires.

i have always been a dealership person when it came to servicing my cars for various reasons. i…read morejust moved to Gardner, KS and did not want to drive very far to a dealership and heard about Bret's Auto works. So, i took my car in for service. An oil change, tire rotation, cabin filter and windshield wipers replacement. Customer Service is way beyond and above. The technician Dalton, took a walk around the car and video it, explaining everything about my car and then sent it to me while I was waiting. Thank you Bret's AutoWorks for the Service you gave me today you made me feel like I was your only customer. I got the Red-Carpet treatment. Sharon

They was polite and to the point. I asked for one thing to fix and they found more problems that…read morewould lift my truck unsafe. They quoted me a price. So I had them fix all the problems. during the repairs I didn't need all the things they quoted and found another problem and fixed with out asking. I was great full they fixed the other problem. They saved my money and made my truck safe for the road again. Everything is working great again, like I have a bran new truck. If I can't fix my truck or 4runner I will take them back to them with no worries about what's need to be done. because they will find and fix the problems

Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

I am saddened by this location. My son brought his car in today. He is convinced something is off,…read morethat it has a problem. He had the location in Lawrence check his vehicle out a few weeks back, they looked it over and also drove the car. They found nothing wrong. They also did not charge him a dime! Today, to get a second opinion he took it to Big O in Gardner. They did the exact same thing. And drove the car. They charged him 100 bucks. Come on now. Why. Charging college students 100 bucks to do exactly what Big O Did for free a few weeks back in Lawrence. Gees! Shame on you! I'm just shaking my head. Found nothing wrong with the vehicle but still got 100 bucks out of the deal!

AMAZING CUSTOMER SERVICE FROM THE OWNER!!!…read more As someone new to the area and not very car-savvy (I'm a "girl's girl" through and through!), I was initially unsatisfied with the service I received. However, the owner went above and beyond to make things right. His dedication to resolving my concerns and ensuring my satisfaction truly earned my respect. By the end of the experience, I felt like part of the family! If you're looking for a shop that genuinely cares about their work and their customers, this is the place. I highly recommend them and will definitely be returning!

Courteous and helpful staff, taking the time to hear my issue completely. I was able to get my…read morevehicle in right away, and get a ride home, and then back when my repairs were completed. You truly feel like your family when dealing them.

Driving on I-70, our check engine light came on in our RV just outside of Topeka. A quick search…read moreidentified Shorey Automotive as having the best reviews and the ability to service RV's. We were not disappointed- Mike, Mark and the team ran a detailed diagnostic of the problem, talked us through the necessary repairs - new spark plugs and coils- and got to work on it immediately. They were accommodating to our large family, let us get things out of the RV, so we could spend time at the zoo while we waited, and had us back on the road 4-5 hours later. They personally called us a couple of hours later to make sure all was well. For an unfortunate situation, we couldn't be more happy that it happened where it did and that Shorey was willing to take care of us. Thank you.

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

Been going to them for a while. It's so nice to be able to go to mechanics I trust and who don't…read morespeak down to me.

I was having issues with my BMW X5 and was looking for a shop for an estimate. Found this business…read moreon yelp decided to give them a call. I told him the issue with my car and wanting an estimate to decide whether to repair the problem or trade my car in for a new one. When I took my car in, they did an initial inspection and gave me a detail visual of the issues and written estimate via text. Unfortunately, for my situation, the expense was more than I wanted to spend on the repair opting to trade in for another car. The service I receive from this shop was excellent and will do a good job on any repairs. I will definitely come back to this shop again for all my auto repair service.

Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

Brought in my car for new brakes, they got it done in a day and it was a fair price. They are…read morereally nice over there

I have used Bailey's for a very long time since they have always been fair, honest & reliable. This…read moretime I dropped my car off on Wed night for a Thurs appt. Never heard from them all day Thurs. When I called they said they couldn't get to it but would get to it first thing Fri. Then I didn't hear from them again Fri so I called at 4:00pm. Their excuse was someone didn't show up for work so they didn't work on my car, nor did they bother to let me know on on Fri before a 3-day weekend. They said I could come pick it up and bring it back sometime the next week. They've lost my business and recommendations. Zero for customer service & consideration. What a disappointment & inconvenience. I'd give them zero stars if I could.