Their service sucks! I've been there twice for a Volvo and a Toyota and both times they ordered the…read morewrong windshield yet held the car all day to inform me only when I went to pick up . Then they look at you like, what's the issue "we will just order it again and you can't come back and waste another day, how three weeks from now?"

I drive around 22000 miles a year so it's somewhat expected to replace my windshield every 1 to 1.5…read moreyears due to highway rocks and debris. In the last 6 years of owning my G37 Sedan, everyone from front end to the technician have done well to meet my particular needs. Specifically, I really have found that the OEM windshield can be low quality and that the best brand for my specific car is Pilkington. Knowing this, they assured me that they could get that and supported this choice. As the system typically accounts for consumers that simply throw any aftermarket windshield on as an insurance replacement, it can be tricky to work within the system to get the best available option, but this location has done very well with keeping me updated, notifying me of any delays, and making sure that my schedule has minimal interruptions. All jobs that they have done for me have been great with exception to one that did not seal properly, which they resolved without issue. Definitely recommend going in with an understanding with what you want, how your policy works, and accounting for logistical delays. Also recommend doing in the shop instead of mobile, especially during extreme weather like heat or cold to optimize the work environment for the technician. Their mobile jobs are still good though.

Great service and price! They were done in less than 2 hours, I could not have asked for more.read more

They were able to get me in for an appointment in 2 days and finished the job in less than 90…read moreminutes.

I called to book an appointment here at 4:30pm on a Tuesday. I even got a text confirmation with…read moreaddress and time. I showed up and found the place locked and abandoned, with no lights on. There was no sign on the door, no indication of what happened, and the imbeciles at the call center had no idea what was going on. This was a total waste of time and gas.

horrible service. I made a appointment in west newton and they emailed to go to Brighton. I dropped…read moreat 8:00 am Showed up at 5:00 pm and it wasn't done. waited 2 more hours to be told they can't program the sensors because its raining. Day 2 and i have know expectations. I was told they were overbooked and they're trying to fit me in. worst customer service service

Oh the irony. My…read morecar was broken into at the parking lot where I rent office space, right across the st from Precision glass. Being the lazy shortcut-taking procrastinator that I am, I decided to take the easy way, and simply drive my car up 3 feet over to the Precision Glass lot. (not to say their lot is insecure, they actually have a private lot with security cameras versus the unattended lot where I usually leave my car). Note: They also put all the cars they work on, inside their secure building at night, for that extra layer of protection! I had already called my insurance company, and told them I wanted to take my car over to Precision Glass. They were already in the system, and within 3 minutes had my claim emailed and faxed over to them. When I arrived and dropped the car off at 4:00pm, they told me it would be done by 10:30am the next day. Lo and behold, I got a call at 8:30am saying the car was ready 2 hours early! Everyone at the shop was extremely friendly, laid back, and yet very professional. Its like they knew exactly the right amount of 'hustle and bustle' to exercise to get their job done, without seeming stressed out and impersonal. Since the car was completely trashed after the car thief rummaged through it and broke my driver's side door (GLASS EVERYWHERE) they actually vacuumed the entire car and picked out all the pieces of glass from all the little crevices that it had gotten into (and since I'm an anal and completely unreasonable I checked all the little crevices and pockets, and they actually got ALL OF IT). To sum it up, my car was CLEANER when I picked it up, then BEFORE the break in. I forgot to add, my car had a nasty creak in the driver's side glass when it would roll up, and that is now GONE! AWESOME AWESOME AWESOME.

Excellent and fast service. I needed a windshield for my Volvo XC60 and in under 12 hours I was…read morecovered by insurance, set up an appointment and a location and has a brand new windshield at the end of the day. Oh, and they are really friendly.

Excellent service in fixing two small cracks in my windshield. Highly recommend. The manager is a…read morestandout and was extremely helpful and knowledgeable.

Had a frustrating experience with Safelite…read more I had an appointment on April 23rd in Arlington, MA to replace a cracked windshield in my direct line of sight. I left work early and lost pay to make the appointment. After waiting over an hour, I was told the replacement windshield was scratched and couldn't be used. They had already started working on my car without checking the glass first, so I then had to wait even longer for them to put everything back together completely wasting my time and gas. I was rescheduled, and now I'm being told to reschedule again during the workweek, which means losing even more income. Meanwhile, I'm still driving with a damaged windshield that may not pass Massachusetts inspection. Safelite advertises "Safelite repair, Safelite replace" and promotes convenience and reliability, but my experience has been the complete opposite. They did not follow through on what they promise. Very disappointing.

My story is a bit different in that I decided not to pursue tinting for my home. Regrettably, I had…read moregotten a quote from a different tinting company, which included the application of a sample tint to one of my windows. When I decided that I preferred no tinting, the unnamed company wanted to charge me $350 to remove their sample! I reached out to Rick at Eastern Glass Tinting and offered to pay them this amount to remove the sample tint, just so I wouldn't have to deal with the other company. Rick was so appalled by their lack of professionalism that he did it for free. That's right - in his spare time he came to our home and removed the other company's tint, at no charge, just because that's how you do good business. Thank you. I hope that folks see this review and your good deed comes back to you in greater portions.

Just brought my second vehicle, a 2013 Jeep Cherokee, to get the front windows tinted. What can I…read moresay, another great tint job! You have to call and book an appointment, you can't just show up. But I was in the area so I stopped by then called. Within 25 minutes he showed up, brought my car in, and within about 10 more minutes my tint job was done. I only needed my front windows done but he matched them PERFECTLY with the other windows. It looks like it came factory direct. If you need your car windows, home windows, or your business windows tinted then give this place a call! You will not be dissapointed.

My windshield has a habit of cracking. Ok, it could be all that highway driving that I do…read more Something always ends up getting kicked up by the vehicles in front of me, and then BAM, it slams into the glass, and all of a sudden there's a ding, and a crack that just starts creeping across windshield. I most recently used JN Phillips for replacement. The woman on the phone who set up my appointment was extremely helpful. I only had a few days until the end of the month, and I needed to have my car inspected before then as well. And it was supposed to be raining for days, which would mean that I'd need to go to their location, since neither my house nor my office have a garage. Well, she was checking the weather for me, and set up the appointment at my home just in case it didn't rain. Luckily, it didn't, and a couple guys from their Malden location came out and fixed my car right up. They even stuck the velcro pieces from my fastlane to the edge of my rear view so I could put them back on. (Last time I had my windshield replaced, they took them with the old glass, and I had to get new ones from the fastlane folks.) I'd use them again, and knowing my car, will likely have to.

I parked at the Wellington Station garage in Medford overnight and when I went to pick up my car, I…read moresaw that it was broken into! Thank God I had nothing of value. But the front window on the driver's side was shattered (gone) and I needed one right away. After filing a police report, I called their main number and Anthony helped me to schedule an appointment for the next day (Saturday) in Malden. He was very patient and nice. Pattie called me early Saturday morning to schedule a 3-way call with my insurance company. That was very helpful because I was feeling terrible about this bad experience and the damage that the thieves caused and I couldn't think straight. I brought my car to the shop and it was ready within a few hours. The glass looks really good. I've been meaning to write this review because the service that I received from them was great. Thanks to that I was all set. But still mad at the vandals/loosers who broke into my car...

I would recommend them. The insurance company wanted to send me to a different glass shop, however…read moreI said I wanted "Phillips" because of their location. Location is easy to get to, not far from the Route 1 ramp either north or south. Close to Market Basket and Stop and Shop, getting in my shopping after, saved a trip, this was a plus. Phillips has a parking lot which is convenient with plenty of spaces if you are coming into the shop. They have coffee and tea in the waiting room. Magazines were a little dated but adequate. I called and made an appointment and that is when they order the windshield glass for the replacement. The customer service person at the desk was pleasant and arranged for this appointment. She apologized for the mix-up on the appointment the previous day which came from a different office. The windshield was going to be replaced at my residence but the worker did not show. Be clear on your at home installation, and write down who you spoke with for the initial appointment. The shop worker was careful to take my inspection sticker, parking sticker and oil change sticker off and put them exactly in place on the new windshield. The glass was installed in less than one hour. It is now 2 months, and I have had no problems, leaks, etc. with the new windshield. I appreciated the customer service person at Chelsea fitting me in as well as the glass shop worker. I understand "stuff happens". If not for this, I would give Phillips a higher rating based on my shop visit the next day. My insurance covered the glass so I do not know what was charged.

They were sold to Safelite, and they're awful…read more They have no phone number, and their web site doesn't work. I went through all of the inputs for my License, Plate #, VIN, Insurance policy number, and a bunch of other details that they wanted, and they say "Can't verify with your insurance company, Geico". My insurance is fine, never missed a payment, so now you hvae to start with their online "chat" with someone who doesn't speak English. I have wasted 45 minute on this now. They finally tell me "they don't work automatically with GEICO". Really?? I broke a windshield 15 or 20 years ago, and it was much easier than this.