I new this was going to be a tough job just because of the placement of the alternator…read more Jared took great care of us. Very fair prices. I will be using him again. Thanks Jared your very much appreciated.

From the owner: tire repairs, rotations, brakes, rotors, ball joints, tie rod ends, ball joints, wheel hubs, tune…read moreups, diagnostics anything you need done ill come to you same day service for a fair price

Kelsey was very professional. Very familiar with the inventory. Attentive to my stated interests. I…read morenever felt like something I didn't want was being pushed on me as I have at other dealerships. Highly recommended. Definitely rate her as 10+ out of 10.

Wanted to provide an update on the 2017 2.5L Ford Fusion SE with 130,000 miles that this dealership…read moresold me at the end of 2025. The transmission is on its last legs and the shops are quoting me 7,000$ dollars to get it replaced(almost as much as I paid for the car.) along with other issues as well. I have owned the car for less than five months and discovered what a piece of junk it is (after I paid top dollar for the car is worth). Avoid this dealership at all costs, especially if you don't have a ton of cash lying around to repair the car they sell you, and beware of any car you do end up purchasing. Overall, I feel screwed over, and if you are not careful. You will likely end up in the same situation I am in. This place will screw you over with no remorse, and this is the exact type of place that gives car dealerships a bad reputation. Beware, and buy at the risk of being screwed over. Don't make the same mistake I did. If you need any more information on experiences with them. Look it up on Facebook, etc. I am far from the first person being screwed over by them, and I am sure I am far from the last. I cant emphasize enough, avoid this dealership at all costs!!!

I wouldn't go anywhere else if needing a personal tow. I needed a tow truck for my car to get it…read moreto the mechanic. I contacted them after hours to schedule the tow for the next morning. Right at 8am I received a call from Carly, the driver and she showed up at my house 20 minutes later with a flat bed. I met her at the mechanic shop and she already had everything handled. Top notch! Highly recommended!

I am so happy I used Mad J; not only was their response time super quick, the truck driver Payton…read morewas super careful with my Tesla, he took great care to not further damage my car after the accident. He also was super patient when Willis Automotive refused to accept it and took me to Grahmn Collision (Apparently the only certified Tesla collision repair shop in town). For such a sad day for my Tesla, they were definitely the bright spot.

RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

Robert and Kim were very helpful, when I bought my vehicle in for some bodywork. When I picked up…read moremy vehicle, the repairs looked amazing and my car was even detailed. I would definitely recommend Scotty's to anyone. Thanks again!

I rarely leave reviews, but my experience with this shop has been so disappointing that I feel…read moreobligated to warn others. I brought my car here after a small accident expecting professional service, but what I got instead was a chain of mistakes, poor communication, and outright refusal to take accountability. When I originally picked up my car, there was a clear error message, "Charge Port Components Missing." I returned the vehicle within 30 minutes, but rather than fixing the issue promptly, they let it sit untouched over the weekend while the battery slowly died. This kind of neglect is unacceptable especially for an EV where battery health is extremely important. After they finally delt with the charge port, new problems started to occur that were never present before. Most importantly, serious issues with my dash screen that had worked perfectly fine for about a month after the accident. Despite this, the shop continues to insist these problems are due to the car being "old" and is now refusing to fix them. They even tried to shift blame to the insurance company instead of owning up to the fact that this happened after their service. I've tried to be patient and understanding, but I've now run out of options. I'm left with a vehicle in worse condition than when I brought it in, and no one is taking responsibility. I strongly advise others to think twice before trusting this shop with your car. Especially if you own a Tesla or EV.

When I called to see if they had any availability time for me to drop off my car they were very…read morefriendly and professional. They made me feel confident that I'm leaving my car with someone who knows what they're doing. I was called with an estimate and I was happy with the price. It got done in a reasonable amount of time and they even took the payment over the phone since I was at work and was able to pick the car up after work. I would definitely come back.

I went in and they quickly took care of me I did some minor work and the amount they charged me was…read morenot bad at all I'll recommend to come here instead of the LOVES up the street.

Even though I didn't get my truck back the next day like they thought I would, I was very happy…read morewith their service. Prices reasonable as well.

Use to be a good place for service work, but since it sold to the current owners not so. They…read morerebuilt my transmission, right after I got it back I told them there was a shutter. One of the employees took it for a drive, agreed around 30 there was a shudder. They ask me to leave it for a couple of days which was done, only was 3 days not 2. When I went back I was told that 2 of the techs had driven it and found nothing, only road noise. Now with under 10,000 miles on the rebuild the transmission is leaking, with the shudder being the cause of the leak. BE AWARE POOR SERVICE NOW AT THIS LOCATION