I was pleasantly surprised to have the owner operator actually working on site…read more I came to town and needed a rental and most locations near the airport were sold out. Fortunately, I was able to secure a rental. Renwick was professional and patient (he needed it because folk be folking). I will definitely do business with this location again!

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

Top notch experience with this crew. The team here walks you through the process to ensure the…read morebest experience possible.

I came to this location due to needing a car after someone hit mine. This was during the heart of…read morecovid and everyone was nervous and afraid of what will come. After I finished turning my car in, I called enterprise as I arranged the night before, well information must've got missed but when I spoke to the rep at enterprise they didn't harbor on miscommunication and came to pick me up and they had a process during that time. You would wait outside and someone will help you. There were limited cars( I guess everyone was having the same issues) but I patiently waited and I was happy as some in the line didn't call and make reservation so they had to go through that process. The gentleman who waited on me was nice and I was on my way. When I returned my car, again very nice. I can tell They were overwhelmed by customers agitated and assuming things are to happen quickly but I saw that they were very calm at that location and friendly. If I need a rental I would come to this location

Rented a vehicle very quickly after I was in a three car pile up off Hwy 170 onto Hwy 270 on Feb…read more16, 2021. USAA is my insurance that covers the car. I purchase the extra protection up to Feb 19, just because of the snow and ice we had going on at the time. The front desk guy did not tell me I would need to come back to have the protection dropped. On Feb 25, I got a voicemail and March 1, I got a voicemail saying I need to bring the vehicle in to get caught up on the protection plan. I had to pay up to Feb 26th due to the way they run things

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

1 part time person and the chick with the blue wig took off on her. 10 People in line . Reservation…read morebooked on my company account and they want me to put my CC and DL on file. I only have a debit card with me and they have to run my credit???? This is insanity at 10 pm. And no cars ready. Several people had problems with their credit cards and one woman just got married and since her drivers license with her new name didn't match her credit card she had issues as well! Manager was overwhelmed and was rude. Wound up having to take an Uber to the hotel where my company credit card was waiting. Tomorrow I'll be booking with enterprise.

My husband booked this location without realizing that there's no shuttle services offered between…read moreSTL and COB at 6 PM. No exceptions. Approximately 10 mins away should you decide to Uber it. He ran to the site using Google maps and picked us up outside of STL within 45 mins. My husband was happy because he got his miles of running and exercise for the day! Excellent customer service, we saved $1,000 in fees if renting a vehicle not in the airport, and prior customer didn't refuel vehicle to full tank so we're informed it's okay to return the vehicle with gas; however, full tank not necessary. Our Nissan Sentra was smooth riding! The trunk fit two large suitcases. This baby took us on road trips to MO, IL, IN, OH, MI, and Ontario, Canada. We returned the automobile to YYZ location. Male employee at YYZ checked the mileage, ensured we had everything before parting ways. Male employee at St Ann, MO location personally took the time, left a voicemail on my phone for my husband, inquired if there were any other concerns with the vehicle before closing out the bill. Wow! Talk about personable, Midwest hospitality, at your service! My husband gladly returned his phone call to inform him that all went well, he's ready to close out the bill and thanked the gentleman. We're happy to be repeat customers at this location! Worth the personable customer service, run and money.

Amazing service from Brad at this location in Saint Anne. Also amazing phone service from Thomas at…read morethis location.

We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

This was the worst experience I have ever had with renting a car. The car they gave me was very…read moredamaged, dents everywhere. Then when I returned the car, they hit me with a $300, stating that the tire had a bubble. This place is a scam. I will never rent a vehicle from this company ever again!!!!!!

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Made my reservation for $150 including all taxes and fees. I show up and they charge $212 + $50…read moredeposit. I show proof of my reservation with pricing and they say "oh no these fees and taxes are wrong they're higher" On a reservation I had made just the day before... So they didn't honor the price AND a young driver fee that was never mentioned during booking (despite entering our age) was added too. I tried reaching out to their customer support and it's just an online form on their website, no email, no option for adding an attachment to show proof. Two days later they still haven't reached out to me. Overall would not recommend, instead find a rental that is more transparent and offers good customer assistance. The whole thing left me feeling like I got scammed.