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    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Hertz Rent A Car

    Hertz Rent A Car

    2.0
    (11 reviews)
    2.2 mi

    Our go-to car rental agency when in the area…read more We were previously loyal to a competitor and Hertz won us over. We love the covenience of walking up and seeing our name on the board, knowing we can go pick any car and hit the road. We also know exactly what we are paying up front. Bonus: pre-selections mean we don't have to be asked about gas or insurance. Also, nice touch with the water. It is a simple gesture that is very welcome after a long flight, especially on a hot day.

    This was a horrible experience from start to finish. I made the reservation about 3 weeks before I…read morewould need a full sized car on Monday, January 20th. I called on Friday to make sure all was good. I was told that they would have a full sized car for me on Monday. When I arrived on Monday, after about 20 minutes of watching the man get up walk to the back room or to a drawer in the desk, he told me they did not have a full sized car. They tried to get me to take a van or a Versa. No, I asked for a full sized car and was assured that it would be there. After about 40 minutes, low and behold, they had a full sized car that had been sitting on the lot when we arrived. I was told that I could buy a fuel package or file the tank to 1/2 which it what I did. The man I worked with, was extremely uncommunicable and suck on a tootsie roll pop the whole time I was there. He was just plain rude. After I returned the car on Friday, having driven the car less than 90 miles and putting 4 gallons of gas in the tank, I was still charged for the fuel package. I spoke with the manager, Matt, and he told me that he had completed a form to refund that money. I asked how long it would take and he said up to 5 days depending on my bank. I dialed the phone 22 minutes ago and asked to speak to him, I am still on hold. Avoid this place, They are scum.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3
    (315 reviews)
    4.3 mi

    I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

    Top notch experience with this crew. The team here walks you through the process to ensure the…read morebest experience possible.

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    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.0
    (12 reviews)
    1.1 mi

    I came to this location due to needing a car after someone hit mine. This was during the heart of…read morecovid and everyone was nervous and afraid of what will come. After I finished turning my car in, I called enterprise as I arranged the night before, well information must've got missed but when I spoke to the rep at enterprise they didn't harbor on miscommunication and came to pick me up and they had a process during that time. You would wait outside and someone will help you. There were limited cars( I guess everyone was having the same issues) but I patiently waited and I was happy as some in the line didn't call and make reservation so they had to go through that process. The gentleman who waited on me was nice and I was on my way. When I returned my car, again very nice. I can tell They were overwhelmed by customers agitated and assuming things are to happen quickly but I saw that they were very calm at that location and friendly. If I need a rental I would come to this location

    Rented a vehicle very quickly after I was in a three car pile up off Hwy 170 onto Hwy 270 on Feb…read more16, 2021. USAA is my insurance that covers the car. I purchase the extra protection up to Feb 19, just because of the snow and ice we had going on at the time. The front desk guy did not tell me I would need to come back to have the protection dropped. On Feb 25, I got a voicemail and March 1, I got a voicemail saying I need to bring the vehicle in to get caught up on the protection plan. I had to pay up to Feb 26th due to the way they run things

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    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0
    (4 reviews)
    3.5 mi

    My husband booked this location without realizing that there's no shuttle services offered between…read moreSTL and COB at 6 PM. No exceptions. Approximately 10 mins away should you decide to Uber it. He ran to the site using Google maps and picked us up outside of STL within 45 mins. My husband was happy because he got his miles of running and exercise for the day! Excellent customer service, we saved $1,000 in fees if renting a vehicle not in the airport, and prior customer didn't refuel vehicle to full tank so we're informed it's okay to return the vehicle with gas; however, full tank not necessary. Our Nissan Sentra was smooth riding! The trunk fit two large suitcases. This baby took us on road trips to MO, IL, IN, OH, MI, and Ontario, Canada. We returned the automobile to YYZ location. Male employee at YYZ checked the mileage, ensured we had everything before parting ways. Male employee at St Ann, MO location personally took the time, left a voicemail on my phone for my husband, inquired if there were any other concerns with the vehicle before closing out the bill. Wow! Talk about personable, Midwest hospitality, at your service! My husband gladly returned his phone call to inform him that all went well, he's ready to close out the bill and thanked the gentleman. We're happy to be repeat customers at this location! Worth the personable customer service, run and money.

    Amazing service from Brad at this location in Saint Anne. Also amazing phone service from Thomas at…read morethis location.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Thrifty Rent A Car

    Thrifty Rent A Car

    1.9
    (175 reviews)
    3.0 mi

    From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

    Made my reservation for $150 including all taxes and fees. I show up and they charge $212 + $50…read moredeposit. I show proof of my reservation with pricing and they say "oh no these fees and taxes are wrong they're higher" On a reservation I had made just the day before... So they didn't honor the price AND a young driver fee that was never mentioned during booking (despite entering our age) was added too. I tried reaching out to their customer support and it's just an online form on their website, no email, no option for adding an attachment to show proof. Two days later they still haven't reached out to me. Overall would not recommend, instead find a rental that is more transparent and offers good customer assistance. The whole thing left me feeling like I got scammed.

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    My receipt after they added fees and increased the already existing taxes and fees
    My receipt after they added fees and increased the already existing taxes and fees
    Thrifty Rent A Car
    I come with a good receipt

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    I come with a good receipt
    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1
    (15 reviews)
    3.4 mi

    I rented a car 2/10 from Jack and he made it so easy and fast. He was informative, nice, attentive…read moreand funny! I appreciated him answering all my questions and having a fantastic sense of humor! Thank you for listening to me Jack, best of wishes, I see a bright future! Oh and the car drives like a dream, thank you again. Angela Lewis

    Good morning to whom it may concern,…read more I am writing to formally express my deep disappointment and concern regarding the service I received at your location at 1103 N Highway 67, Florissant, MO, during my most recent visit on 05/28/25, at approximately 5:30 PM. This is not my first interaction at this location, and unfortunately, it continues a pattern of troubling service and poor communication at this store -- particularly involving Chris Reed, the Assistant Store Manager. I had a confirmed reservation for a vehicle rental, yet upon arrival, I was unexpectedly told I needed to provide a utility bill -- a requirement that has never been communicated to me in previous rentals with either National or Enterprise. Despite expressing my confusion and disappointment respectfully, Chris Reed responded in a tone that was condescending, dismissive, and completely devoid of empathy. Instead of trying to fix the problem he was more concerned with going back and forth with me about how he was right and I was wrong. Let me be very clear: I remained calm, respectful, and never raised my voice throughout the entire interaction. Security footage will confirm this. Despite my composed demeanor, Chris made the shocking decision to deny me service, citing that he did not feel "comfortable" renting to me because I questioned the fairness of the treatment I received. This decision was not only humiliating and unprofessional, but it also raised serious concerns of discriminatory behavior. As a long-time customer and resident of the community, I am appalled by how I was treated -- particularly by someone in a managerial position who should be setting the standard for customer service, not tarnishing it. In over 20 plus years of working in customer service myself, I have never encountered such poor handling of a customer concern. At no point did Chris Reed offer an apology, acknowledge the possibility of a miscommunication, or attempt to resolve the issue. His demeanor suggested a complete disregard for customer satisfaction and basic professionalism. Now I understand it was not his store that made the reservation personally, however as an employee of the company you do share some responsibility with the information provided. My issue would have been a great training opportunity for the call center. This situation requires immediate attention and action. I am requesting a formal investigation into this incident, including a review of the surveillance footage and a direct response from corporate leadership. Furthermore, I strongly urge that Chris Reed be evaluated for retraining, particularly in customer relations and sensitivity awareness. No customer should be made to feel discriminated against or dismissed in this way. Please contact me directly by email to discuss this matter further. I am prepared to escalate this complaint if necessary. Thank you for your prompt attention to this serious concern. Sincerely, Da'sha Pork

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    Auto Hire - carrental - Updated June 2026

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