I came to this location due to needing a car after someone hit mine. This was during the heart of covid and everyone was nervous and afraid of what will come. After I finished turning my car in, I called enterprise as I arranged the night before, well information must've got missed but when I spoke to the rep at enterprise they didn't harbor on miscommunication and came to pick me up and they had a process during that time. You would wait outside and someone will help you. There were limited cars( I guess everyone was having the same issues) but I patiently waited and I was happy as some in the line didn't call and make reservation so they had to go through that process. The gentleman who waited on me was nice and I was on my way. When I returned my car, again very nice. I can tell They were overwhelmed by customers agitated and assuming things are to happen quickly but I saw that they were very calm at that location and friendly. If I need a rental I would come to this location read more

Rented a vehicle very quickly after I was in a three car pile up off Hwy 170 onto Hwy 270 on Feb 16, 2021. USAA is my insurance that covers the car. I purchase the extra protection up to Feb 19, just because of the snow and ice we had going on at the time. The front desk guy did not tell me I would need to come back to have the protection dropped. On Feb 25, I got a voicemail and March 1, I got a voicemail saying I need to bring the vehicle in to get caught up on the protection plan. I had to pay up to Feb 26th due to the way they run things read more

Enterprise Rent-A-Car - Threatened! - Car Rental Near Me - Hazelwood, Missouri

Edit: If they try to steal from you like they did me call customer service instead of waiting on them to contact the accountant cause you'll be waiting all your life for them to resolve it. read more

I have literally rented hundreds of cars over the last 20 years working in different cities each week. You can imagine the stuff I've been given... cars with expired plates, cars with no plates, cars with smashed bumpers, pet hair, broken glass, busted headlights, smelling of smoke, smelling of weed, etc. etc. I've had my share of less than clean cars and less than clean windows, but this is the first time that I've had to immediately take a Rental home and clean the windows because they were so covered in grime and smeared that they were a safety hazard. I was blinded whenever I turned into the general direction of the sun. It took half a roll of paper towels, but I can see clearly now! The staff that I interacted with was great but this car was disgusting and dangerous. read more

They set up an appointment for me to pick up a rental at noon. Unfortunately, no one made a point to mention that they also close at noon. Drove all the way up there for nothing. read more

The rental agent told me 40% of local drivers were uninsured, and he pressured me to buy the $28/day rental coverage. St. Louis statistics show that 1 in 8 drivers in bad crashes, or 12.5%,  were uninsured, a far lower actual uninsured rate than the agent cited. Though there is no true way to determine the uninsured rate, conservative statistics cite as high as a 20% uninsured rate in the local area. To cite statistics double the truth in order to generate revenue and/or commissions is a deceptive act and practice. I recommend this rental agent not advise people of false information in the future. The car and rate was great, though. read more

The absolute worst place to rent a car EVER. DO NOT RENT FROM HERE. For pick up and drop off it took over an hour to get service. I stood outside in the freezing rain and literally got NO help. DO NOT, I repeat DO NOT GO HERE. read more

Terrible place to rent a car. And please don't buy one from there! I'll tell you why in a second. First thing, my car was in a accident. Chose the Dunn Rd Enterprise cause it was close to where I'm staying. Picked up a highlander on 3/4/2021. Agent Nathan was great. But the truck smelled of weed, loud weed! I parked the highlander and went to work in another vehicle. My wife even got in highlander next day and it was still loud smelling. So 3/6/2021 called location, guy on phone Introduced himself as a Manger. The name he given me was Tanner. Explained situation to Tanner. Tanner said bring it in and we'll switch you out. When we got there, Tanner said he had only three vehicles. A dodge, which they steal, and two small vehicles. I'm 6'3 and he could see that. So I wouldn't want to transform getting in and out of vehicles that he had to offer. My wife and I asked if he could contact another location to get some cars to his location. Tanner said he had been trying all morning. My wife and I suggested calling another Enterprise and we would drive one of the three cars that we were offered to another location to switch out. Notice I said three cars! That's because the one we had smell awful! Second one the brakes were grinding metal to metal and third had a big bubble in the tire that was a safety hazard! Aww there was a fourth car, but we didn't get that far cause it smelled mildewed. So no concern of Tanner, we spent over and hour just to see them wash the loud smelling highlander! Not vacuum or anything else that should be done. Then put on lot to give someone else! Wow! Guess what! We end up back in the highlander because of no care for Manager and that was the safest vehicle. Just stink! So to make things worse as my wife and I were about to leave. The agent that took over and showed us all the unpleasant vehicles had the nerve to say this. Because of the car's condition. "We don't have good customers around here!" Didn't catch his name but records can be pulled from off paperwork. I told him don't ever blame customers for you company lack of checking cars over! That's on you and you company. That's the problem. Still can't understand what he meant by GOOD CUSTOMERS AROUND HERE? Maybe Enterprise should answer that! read more

Enterprise Rent-A-Car - Bubble in tire - Car Rental Near Me - Hazelwood, Missouri

See all

I highly do not recommend!! I was in an accident and the driver who crashed into me luckily had Insurance that would cover a rental while my car is in the body shop. When I picked up my rental at 8 AM they ran my card four times with the wrong numbers and he kept telling me I had insufficient funds when I had more than enough and it was employee error. Not to mention, the car had dings, a large dent in the hood, stains inside, and was an all around terrible looking rental.Not even 30 minutes after I left I noticed a crack in the windshield and immediately called enterprise to report it and make sure that I wasn't charged. She (her name was given to me as Brittany) said I would not be charged and it was added to the notes of damage. At 6pm the same day, I went to leave work and realized One of the tires was low on air. I checked over it and sprayed it with soap and water to make sure that there was no nails in it, and sure enough there wasn't. I called up to enterprise first thing next morning, and they told me to come in and they could swap me out cars (with no indication that they were closing soon) I came up and immediately he told me I would be getting charged for the crack in the windshield. He (Ryan) said that he could check through the cameras and see if it was cracked when he took it to the dealership to meet me. I said great, and he told me that he wouldn't be able to check the cameras until tomorrow because they close in five minutes. He then sent me off the lot with a mostly flat tire, telling me that I would be charged for the crack in the windshield. He says that since it was under 6 inches when I got it, it was not then classified as damage, but that because it spread while I was driving, I was now responsible for replacing the windshield!!! I now have a car that I have to constantly refill on air, and on top of that am being accused & charged for damage that I did not do. I returned the car, and was charged a fee of 397$, and I was told that was to replace the windshield. When I asked them to pull the phone records, he said they don't record them, and that brittany would have never said that we don't have to pay for it. Also, I was informed that the man I had been dealing with PREVIOUSLY is named Collin, and gave me the false name of Ryan. Ryan is actually the manager, and I hadn't spoken with him until disputing the charges with no resolution. I have been to many enterprises and this one is by far the WORST!!! read more

The saff at the Hazelwood enterprise place are the best they are friendly helpful.thats the only one we go to.my whole family love them .It shows that they are well train in what they do..thanks again guys and gal.for all you do to make our trips trouble free. read more

Terrible customer service. I was charged for an extra day and tried to call 3 times to have the charges corrected. Each time, they would look into it and call me back and then they never called. They were very disorganized because I had to return the car to where I live in Charlotte and there was no communication between branches to even try to solve the issue. I ended up having to even dispute it on my credit card! There are several rental car companies with much better organization and customer service. Do not rent cars from this branch! read more

While my car was being repaired at a local body shop, my insurance covered rental car use where Enterprise was on location. Upon returning the rental I accidentally left 2 child's booster car seats that belonged to my great grandsons in the back seat. When I realized my error 2 days later; I called the Enterprise on location and was referred to this headquarters. Somehow my car seats have vanished and there is nothing anyone can do. I am appalled that a national company this large gives their employees a license to STEAL...since they are not responsible for left items. They did not review the car when I returned it as company policy states and I trusted them to at least investigate the matter. Someone knows who took them. Apparently honesty is not a condition of employment I would suggest you avoid using their services, but if you do use them...please watch your stuff because with Enterprise Leasing its... FINDERS KEEPERS LOSERS WEEPERS.. read more