Frustrated with the front office again As they in the past…read moretook lunch at noon and was closed during that time frame. Today closed 1:45-2:45 inconvenient that I need to come back because they don't have adequate staffing.

Beware, you will start renting at a reasonable rate and then they up the monthly rate every few…read moremonths by 20-50%. If you move out after your monthly billing date, you will get charged for the whole month - even if it's just a few days afterwards - no prorating.

Michael the manager is very kind and professional. The facility is very clean and safe. They are…read morevery flexible and accommodating if you need to relocate your unit, or make a change to your billing or payment schedule.

This independent storage facility seems to care about customer service which is what I was looking…read morefor. The site manager tells me that he's been there for 6 years and he's only had two rate increases. Also the building is of sound construction and completely drywalled. This you won't find at most other chains. Kudo's to JJ's. I'm glad to be here.

Cheaper storage rates without the yearly price increases. I heated unlike storage should be dirty…read morecheap. Not here

Art always was so helpful. He made thing so much easier. Would for sure use this storage in future…read moreif needed

I have been a customer for more than 15 years. They are professional, they know who you are if you…read moreneed to contact them, they are easy to work with. The facility is well-lit, secure, clean and well maintained. My storage items are in great shape. The pricing is fair and as they say, the price increases are modest and some year there are no price increases. I enthusiastically recommend this company.

Safe, clean, kind, and fair prices. Menlo Atherton Storage is family owned and operated. You can…read moreeasily speak with someone on the team for help with questions and they are all wonderful and easy to talk to. I loved having a storage space there and had total peace of mind. When I moved out I found the moisture absorbing pouches that I put in my items in case of any moisture getting in there, and they were totally dry, even with all the rain we have had. The buildings are well cared for and maintained. You don't have to wait on hold to speak with a human or be routed to some corporate call center if you ever have a question. It feels like a small town, easy, simple, person to person. If I ever need another storage unit I will definitely go back!

I misunderstood the pricing on a promotion and Liz was very understanding by allowing me to cancel.read more

Small difficult parking in front. Hard to turn left onto Middlefield on exit. Lots of Costco…read moretraffic. Front Desk staff could be friendly and more helpful. The plus size woman that works there is extremely brusk and decided it's OK to take a half hour lunch in the middle of the business day even though their hours show they are open for business.

Manny is who earns the 5 stars. He always takes the time to help me through my concerns in a caring…read moreand professional manner. Thank you, Manny!

Kevin was cool. Been a customer six years. Do not ever lease a space with any Public Storage! Let…read morethis rant be a warning. My wife and I are bartenders. We plan on telling all our Guests about Public Storage experience.

I chose to store at this location as it was offering me the best rates and very near to my…read morelocation. Maribeth is very helpful, she made sure of what we are storing and how much space we might need. She got us even a good deal on a storage unit when we wanted to upgrade after realizing the unit we reserved is not big enough for our purpose. Note that insurance is not included and you have to use your own lock (they try to sell theirs for $20 which is fine too). Overall nice and affordable.

I would advise not to rent from this facility. There is no one ever in the office. No one answers…read morethe phone god forbid the place caught fire. The facility in general is terrible. There are roaches in the lockers and if you decide to rent there. Be sure to measure the locker they advertise 5x10 and it's actually 4.5x9.5. And if you try to contact corporate, best of luck getting through. I'm starting to believe public storage as a whole company is on a decline and can not provide decent customer service

What went well? EVERYTHING. To the unit, the check in process, the accommodations I mean I could go…read moreon. I want to take a moment to thank Brady and the other gentlemen who unfortunately, I did not grab his name, but they were outstanding!! I highly highly recommend this storage facility to supply your storage needs. Thank you to you BOTH!

I received excellent service from Sonya in the call center, who helped me with my reservation, and…read morerespected my budget. Once at the location, Debora was patient and answered all of my questions. Truly excellent auto ER service. I must say I would not have rented here if I had I read the other reviews first- but I do feel like the property is making efforts to turn the place around. There are now cameras inside, and I saw no evidence of rodents. Truth is that could happen at any storage facility. Hopefully they'll continue efforts to prevent and control it. Should I experience anything to the contrary I will update/repost this review.