ABSOLUTE garbage. Within 2 months, rent goes from $400 to $800. The phone number listed, DOES NOT WORK. The person RUNNING the store isn't even at the store half the time. They had a manager from foster city named Stephanie contact me and I had to call OTHER public storages to access this one ? Come on get it the hell together. Absolute worst public storage read more

A friend is having a terrible time with them. They've jacked up the price way beyond reasonable, to the point where it's 2-3 times the going rate. It'll be very hard for him to move. Public Storage is known for this practice..it's their business model. They have you trapped. read more

Manny is who earns the 5 stars. He always takes the time to help me through my concerns in a caring and professional manner. Thank you, Manny! read more

I had a small issue with getting into my storage unit. I spoke with Manny who was very helpful, courteous, and prompt. I was in and out in no time, and it was a pleasure to work with Manny. read more

tldr; Theft in my storage unit. Seems like a recurring issue for older customers as well that they don't have any interest in solving. No help from the facility to provide camera footage. I rented a 5x5 unit here because it was on discount (in retrospect, it all makes sense). 2 months in, I get a call from Juan that the lock seems to have been tampered with. I had to get off my work day to come in and see that the unit has been broken into. The lock intact but was facing inwards. The clasp attached to the door itself was broken. I opened the door to find 8 boxes - worth few thousand dollars - missing. One of the boxes contained precious memorabilia, cards & tokens from family & friends - that was stolen as well. Above all else, losing that box was heart breaking. I asked how he discovered about the lock being broken and Juan told me they are supposed to do daily checks of the locks. I asked for 2 days worth of footage and it seemed like he already knew nothing was going to come off it - he said they don't have cameras in that aisle, no alarms on the units and asked me to file a police report. I asked him how often have there been thefts and he just waived it off says it doesn't happen too often. Next day, I drove back to file the police report with Redwood City PD. Office Wolfe came in to confirm the specifics of the incident. He asked me for details on what items were stolen, when I accessed it before etc. He confirmed that this facility is notorious for thefts - it's a weekly occurrence. There are other reviews that confirm the same story as I went through. It's a pity I didn't read through them before picking this location. read more

Public Storage - The lock was intact but the clasp on the door was clipped - Self Storage Near Me - Redwood City, California

Horrible - Kept limiting access to less hours & kept raising rates outrageously - gate was broken so often. Run away from this rip off place - they are horribly run and don't pro-rate service. Scammers! Stay away! read more

Avoid at all costs- the only good thing about Public Storage are the employees, who are always kind and professional. I've been a customer at this location since 2018. In the past 15 months my unit rent increased by 50%, to be nearly 150% more than the online promotional price for the same size and type of unit. The elevators for 2 buildings at this location have been out of order for a week and a half, and as of yesterday there was no estimate of when they'd be working again. read more

My partner and I rented a unit from the Redwood City-East Bayshore location because our unit was flooded out at the San Carlos location. Juan was the one who set us up with a great rate of $75 plus $15 for the insurance with Orange Door/Sedgwick. Not long after, we reported to Juan that the board above the door fell off. He said he would make work order and have it fixed. Since the incident, I would drive to RWC from SF every Friday just too check on my unit and to see if the PROMISED repair was made. Every week NO PROGRESS. So Juan gave me his boss' name and number. I left at least 9 messages and I did not receive not one call back from this so called boss or Corporate Office. A week later I receive a call from Manny and he told me to come check my unit because he thinks my unit was burglarized. Come to find out my unit was entered thru the top where the missing board should be but never was fixed. My unit was exposed for over 2 months and eventually someone climbed over the door and stole thousands of dollars from us. Manny told me to file a police report so I immediately filed one with RWCPD. When the officer came to make the report, he stated to me that their department would get calls often for burglaries in the past but was amazed why the management didn't install cameras when this is a ongoing thing at this location. I also filed a claim with orange door for the incident. Can you believe that the agent denied my claim due to the fact that my unit had no force entry! My response was, "of course there wasn't because they climbed over the door cause the top of my unit was open." The still denied my claim. So I filed a SMALL CLAIMS with the court of San Mateo County Superior Court for my loss. Public Storage has not attempted to call or discuss their mishandling and neglect to repair my unit in a timely fashion. The nerve of the management at this location. I see that a lot of customers that rent here gets ripped off in some way, but they still don't install security cameras. Only at the front gate and breezeway between buildings. Smells a little fishy to me. Bottom line is my court date I set for December 2023 and my partner and I are ready for the battle in court. Lastly, the insurance is garbage and isn't in place to protect your belongings they just want your money. THINK TWICE BEFORE RENTING HERE!! read more

Public Storage - Self Storage Near Me - Redwood City, California

Had a storage unit for two months and attempted to move out from the second story but the elevator was broken. They said that we wouldn't have to pay until it was fixed and we'd be given a 1-2 week notice to remove our couch before being charged again. They never fixed the elevator and started charging us again two months later. They apologized but offered no notice or option to remove prior to being charged. They also don't offer prorated rates and we moved our couch out April 5th but we're still charged the whole month. They also don't allow 24 hr access to your storage unit. Overall poor service and business. read more

The manager Juan has issues and locks people out whenever he feels like it. Very unprofessional and the corporate office allows it. I would not trust these people with your belongings. THEY DONT CARE!!! read more

Be aware of their sneaky business and pricing practices! My rate has moved up after some months without any advance notice. There is a market for a fare storage biz. read more

This company thinks it's ok to "raise the rent" more than once in less than a year?! And I'm not talking, $10-50; try $150-200, which in my opinion is outrageous. And while the property manager was great in explaining the steps to "apply for a rent decrease" (which is also ridiculous), they aren't able to help reduce the rent on our unit. Our options are either to move our things into another unit (THE SAME SIZE) for half the price of what they raised our rent to, or downsize? We paid over $5k to move, and chose this location for accessibility. TWO storage rent increases were not on our bingo card. Please take your business elsewhere, this company knows what they are doing and taking advantage of people. read more

Got a call my unit lock was incorrect placed by some really rude lady. Come to my unit to find someone broke into it and all the items missing. I have had numerous problems with this location and would never rent from public storage again. Thousands of dollars of items missing.if zero stars was an option they would get it. read more

Public Storage - Unit broken into - Self Storage Near Me - Redwood City, California

Very good service from the on site person. Sergio helped us with selecting the right sized location and giving us our code which we list.

I was never sent the gate code or building code. Front desk seemed inconvenienced to look up my info in the computer. I wasn't told I would need to walk up the stairs to the second floor to access the elevator. The gate was also locked after 4:50pm on a Saturday. read more

Decent storage facility, good gate hours. Adequate property manager. Price will be at least $11 more than advertised because of an insurance. read more

I wish I could give negative ratings to this storage facility. TERRIBLE storage facility! There was a theft in my storage unit and irreplaceable items were gone. They don't have cameras or security alarms for the facility and they don't intend to add it to stop the frequent theft. read more

Very easy to use app and website. Easy online billing. This PS was on Bayshore in RWC. Friendly staff, well kept property, had just the right unit we needed. We rented a space for approximately 1 year. I will use Public Storage the next time I need extra space. read more

Again. Locked carts for moving. Mgt. At lunch. Handicap people avoid Public Storage.

If Yelp allowed negative stars, this Public Storage facility would get it. Our lockers have been broken in three times and thou$ands in family heirlooms and valuables stolen. I have lost track but I think management has cut our locks seven times because payment was late during the two years I was in Afghanistan and the one year I was unemployed after returning. One saving grace is the on-sight management team including Eddy and Dorian. They are the best! read more

Not only shouldn't you store stuff here, don't even BUY stuff here. I went over this afternoon to buy a few storage boxes. They pointed back to a display at the rear of the office. The one labeled "medium" looked like a file box to me. They went out to get them and brought a stack of unfolded boxes. Fine. I paid cash, and they were going to give me a receipt but after waiting for the slob at the computer longer than I could handle, I said forget it, I can live without it, and left - happy and pleasant. 5 minutes later I arrive home and my wife goes, "These aren't file boxes, I have to return them. And off she goes. And the same lady who sold them to says they have no file boxes and don't do refunds without a receipt. Policy. Big argument ensues. How many people bought 5 boxes in the last 10 minutes. "Can't find any record of the sale". What??? Redneck comes back into office. Same conversation. Policy. Then can't find record of sale. Then "take this form home and have husband sign it" "I'm his wife, can't I sign it". No, it was his credit card!!!! BUT HE PAID CASH!!!! Oh. The story gets worse, but eventually wife gets my $16. Redneck says "Next time ask for file boxes. No returns". Yeah, next time. By the way, the big sign on the counter is not "no refunds" it is "BUY INSURANCE to protect stuff stored here from theft, damage, flooding". Quality Establishment.... read more

I have literally been in the unit less than 6 months and they've already increased the price on me by 18.8%. There is maintenance that could be done (like door buttons sticking) to make it a much better location, especially if they're going to hike prices so quickly. I usually have a permanent storage unit and try not to move it unless I move (every 3-4 years), but I'll be looking for a new place before I'm there for a full year. read more

WARNING: COPS SAY THEFT HERE WEEKLY. I stored my stuff here and have a lock recommended by the company. I had my stuff stolen (~$1000 worth or more) and the site manager was very helpful and called the cops so I could file a report. The unit next to mine was also burgled and while I was filing my report another cop was dealing with a separate case across the compound. Thats 3 thefts in one day WTF? I just happened to be at my unit to pick something up and there is already a cop on the scene dealing with someone else when I notice my unit burglarized. The cop explains to me they are at this facility TWICE A WEEK FOR THEFT! One officer said the thieves have been known to break the lock mechanism or remove the rivets holding the lock mechanism in place then replace them so you wont notice. The company could easily fix this by upgrading the units or installing a security camera system or have a security guard but they wont do it. Someone even mentioned that it could be an inside job at this particular facility as there is a long history of thefts here. I am not sure whats going on here but you should not use this facility as they have an EPIDEMIC OF THEFT AND WILL NOT ADDRESS IT! This can easily be fixed if they would take security seriously. I am going to immediately move my stuff and I am going to make sure to use a company that takes their clients security seriously. read more

This is a terrible facility. There are no security cameras, the area it's in is very sketchy, it's dirty and the lighting is truly awful. In order to operate the gate you must get out of your car and manually key the code in. It would have been much safer to be able to drive up to the gate, stay in your car and key in your code that way. If your things mean a lot to you I wouldn't store them here and I definitely wouldn't store things of value here, they get a lot of break-ins. read more

Best prices, easy rental process, clean units and you can manage your account online! Juan was very efficient in explaining everything and a pleasure to work with. The gate hours where you can access the unit are better than other storage facilities. read more

!!!!!!!!!!!!!!!!!!!! BEWARE, NEVER USE THIS PUBLIC STORAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! First of all this place does not even deserve 1 star, more like negitive 5. This places computer system and staff was collecting money from me TO PAY SOME ONE ELSES STORAGE BILL!!!! Making it so my storage unit was going un-paid and they got rid of all of my belongings, and they won't allow me to make a claim!!!!!!!!!!!! I went in to pay my storage bill business as usual one day, and the clerk working said "hey wait didn't you clear out your storage already?", I answered no, he then said "yeah thats wierd, I didn't think I put you in that storage unit, huh'....show me what unit you have", I showed him, my unit had a new lock on it, they had gotten rid of all of my things, and I have proof I paid rent for all of those months I had the locker. It turns out they had me down foir 3 seperate lockers, none of which was the locker I had my things stored in. Everybody working here, or that i talk too on a corperate level keeps giving me the run around and won't just cut me a check or give me a claim form. I've had it and I'm contacting the better business bearau. !!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT STORE YOUR THINGS HERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

DO NOT STORE YOUR BELONGINGS HERE, EVER. I stored my stuff here for about 4 months while living on the east coast. When I returned to the bay area and visited my unit I found that it had been broken into. Every box or bag had been torn open and my clothes, photos, books, etc were strewn everywhere. I am still trying to figure out what has been stolen so that I can file a claim; I didn't keep careful records about what I had stored because I NEVER imagined that this could happen. I thought the main function of Public Storage was to keep your belongings safe, obviously this was foolish assumption. It wasn't just my unit that had been broken into, 4 or 5 others had had the same thing happen in my hallway alone, and probably others throughout the property. There were random items thrown into the hallway, I found some of my own belongings in their dumpster, and someone else's suitcase was even thrown into MY storage unit! NOTE THAT THIS WAS NOT AN ISSUE WITH THE LOCK THAT I HAD USED ON MY DOOR. The lock I used was extremely durable (it was the most expensive lock offered by Public Storage) and it had not been tampered with. Instead, the thief had cut the metal loop that the lock hung from, thus the fault is *entirely* on Public Storage. This also means that such a break in is possible for every single unit on the property. The worst part of this story: The employees at Public Storage had no idea that this had happened, and were surprised when I came downstairs to tell them. How a company that is supposed to do one thing and one thing only--store your belongings safely--is unaware of a massive break in on their own property is beyond me. There are other reasons to avoid Public Storage in Redwood City. I found puddles of water throughout the hallways which were flowing into people's storage units. A large unit down the hall from mine was *obviously* being lived in by someone. And most importantly-- there are NO CAMERAS installed so another break in of this sort is highly likely. read more

You should think twice about this place. Our unit was broken into, not sure how they did it as the locks were not cut. Eddie said it has never happened before. I called the police to make a report and the officer said that it happens often. He has been called several times for burglary in the past. There are no cameras, I was told that they were going to be put up, that was over 6 months ago and nothing. The insurance company that you have to pay.....has yet to reimburse us. They wanted receipts and or pictures of the items that were stolen....who keeps receipts or pictures of items that are over 3+ years old? I think the insurance company is a scam and Public storage probably gets a percentage. I had notice a few men wandering the premises, they kind of looked homeless. I reported that to the manager and he did nothing. If you are going to store your stuff, you should look for a place that has security cameras and read their reviews. I should of done that before, lesson learned! read more

I've had a unit at Public Storage on E. Bayshore Rd. for many years and found it to be adequate. However, recently my unit was robbed. Irreplaceable memorabilia and other items were taken. I found out when I went to get one of the items that was taken and the lock was changed. I went to the office and was then informed that my unit was broken into. They did not inform me prior to that. When I asked them when the robbery occurred they could not tell me. They also didn't have a record of when they changed the lock. The only security they have is the coded gate with no cameras inside the buildings. They're good at raising rents every year, but security in the place is virtually nonexistent. read more

Well managed facility. Cost starts out low, but every 9 to 12 months, they raise the fee by 12 to 18%. Eddie and Jennifer are doing a good job keeping the place running. read more

Dorian and Eddy were awesome in helping me get set up super quick! They even stayed after hours to make sure I got access that day. Easy process and great prices and units. Definitely recommend. read more

Had this storage for a year they have grat customer service at this location, very affordable as well

Great service! Jennifer is a very professional manager at the office! Highly recommended!

I came to move my stuff. I forgot my code, they were very attentive and got me in quickly. Friendly nice experience. Told them a cart had a faulty wheel and they were happy to hear about it so they could get it fixed quickly. read more

Eddie and Jennifer provide awesome service and nice clean storage units. Two thumbs up!!!

I reviewed a number of storage facilities and Public Storage is the best value. The 5x5 space is very tall so provides way more space than anticipated. It is a very secure and well maintained facility. Ashley was also very nice and helpful at the front desk. Overall, great experience. read more

This should really be a negative star but you can't do that on Yelp. These guys are crooks!!! They had a "special" deal with 50% off the first month. What they don't tell you is that the fine print says they can "adjust" the rent to market value once you're already in. My rent was increased by over 20% in just a few months!!!!!! When I appealed to the head office, they left a voice message saying there's nothing they could do!! No explanation of how they derive "market". They can do this whenever they want! Your choice is to either move out or pay. Also, before you move in, they fail to mention that you also have to pay $11 a month for insurance plus buy a special lock that fits their lockers ($21.95). Also, lot's of legal documents that you never read. Public Storage is a rip-off!! Buyer beware! read more

...I've stored in several local PS and competitor locations up and down the peninsula. Been a repeat customer at a number of them- BUT, this typically well-kept 1841 East Bayshore, Redwood City location stands above all others (too bad SOME of the staff has rotated to other facilities- BUT,...), in that the customer service I have consistently experienced here beats all others in attention to detail in tours, explaining policy and displaying kindness and consideration to customer needs. As long as the seasonal specials keep rolling in from time-to-time, the monthly rental charge maintains a relatively steady and competitive rate, and the on-staff talent remains at this high- customer oriented caliber, I expect to continue doing business with these folks as long as I continue to have a need, AND NO FURTHER! (sorry folks, nothing personal- BUT, my money is about as tight as the space remaining in my storage units- OH, did I forget to mention that I've got 2 units here!?)...Nope, this is NOT a paid announcement...(yet! ; - ). read more

Really quick and smooth check in process. Clean and roomy storage space. And great price with 50% off the first month!

The front office staff at this Public Storage location are great! They are courteous and look out for their customers. While doing their daily rounds the other day, they noticed that our storage unit didn't close properly and took initiative and added an extra lock to it to help secure it. Thanks guys for looking out! read more