I made a appt with this pep boys to get a new car battery. In what was actually not their fault,…read morethey were very behind and I had to wait close to two hours. i did feel that potentially they were priced a lot higher than necessary when I paid However, neither of these things were truly the issue. The next day after I got my battery replaced my car started making a grinding noise when I started it and when idling. My car is still under warranty so I didn't want to take it anywhere but the service at the dealership so I wouldn't have to pay. as it turns out, pep boys didn't put my battery in correctly and messed up part of the air filter causing it to "grind" against the fans. This luckily DIDNT do damage to the fans but easily could I have! I am very disappointed with the situation! will not be returning

I'd give a Zero. I had long day after being stranded in a parking lot for most of the day. Towed to…read morethe nearest facility with a tire. Which took most of the day. This was the shop I was referred to. Stay AWAY. I can only recap my experience. I gave them my car. I locked the door. They were only supposed to put new tires on. They were closing. So I had to leave it over night. I picked it up the next day. Thought all was in order. I did notice they left my car unlocked when I approached. Just thought they rushed with the clean up. Things were spilled on the pavement from the inside. Which come to find out I had items stolen from it. After speaking with the manager, I find out leave your car unlocked over night without adequate cameras. They don't care much for details for protecting your property, doubt their work is much different.

Just had an oil change this morning. Easy in easy out. Going next week ti my tires rotated n brake…read morepads checked out. Fast and friendly staff, would recommed.

I've been coming to this Express Oil Change for about as long as I've been driving. I'm not going…read moreto say how long that has been but it's good amount of time. Lol. Back to the review. Over the years the mechanics have changed and I still always get great service. The guys and women are always very pleasant. I don't know much about cars and I never feel like I need to when I come here, they let me know what I need to know and always keep it easy to understand and I never feel like they are trying to sell me stuff I don't need.

I've always had great experiences at Express Oil Changes. I'll begin with a caveat: if my car needs…read moreanything more than an oil change, I call my father for advice. So with my simple requests, they always nail it. I generally feel like they're never trying to take advantage of my lack of car knowledge here. This is a different location than what I normally go to and Petey was super nice. He asked me if I wanted synthetic (more expensive) or semi synthetic (less expensive) --I might have those mixed up-- and I asked him if he thought it made a difference. He said they're the same weight (whatever that means) and no. So, I did the cheaper version. These places are usually super quick and I never have to get out of my car. No complaints. I love it when they show me the oil stick. I go: "ok! :-)"

I brought my 1997 Jeep here, and what a nightmare. First, they quoted $1,000, then jumped to…read more$1,800, and finally settled at $1,200--more than their original quote. Manager Mike assured me a quick turnaround, but the Jeep sat untouched for two weeks. Julian, the mechanic, never followed up as promised. Milton at the front desk was equally unhelpful. In the end, they just told me to pick it up--no work done. Everyone should be warned about this place's awful service and lack of professionalism from top to bottom.

Frank and Rose are great and always friendly and knowledgeable…read more Like most folks I have had good and bad experiences at Firestone, but it is convenient due to the many locations when traveling.

Was 4 hours from home and blew my tire. they were empathetic with my situation; was quick and…read morereplaced my Tire and had me out in no time. Awesome customer care team. Thank you so much.

They service is great. The pricing is way better than any other place in town that works on German…read morecars. And, most importantly, they're trustworthy, they never do or suggest work just to up charge you.

I brought my Mercedes CLK in for a normal "A" service. They did the service (I think) but did not…read morereset the service interval and when I called to get them to do it, they said "just stop by and we'll do it". I stopped by twice and each time the person who does that was gone. I then called to get a side rear-view mirror replaced. He didn't know if they could get the parts, etc. but would call me back. I assumed I could get the service interval reset then. It has been 2+ weeks now and still no call back. Seems clear they really don't care about actually trying to help solve your problem(s). I will never try to use them again.

More like take 45 oil change. I was the only one there and it took 45 minutes for them to change my…read moreoil. They could not get the plate back on properly.

I had my coolant changed in Mobile, AL branch. The next day traveling home to the Birmingham area,…read moremy truck started running hot. I called Take 5 several times and put on hold 10+ minutes without anyone answering. Finally a lady helped me out by contacting the Mobile branch on an unposted number. The Mobile manager made arrangements for me to visit another Take 5 at 7756 Crestwood Blvd. I go there, the technicians remove the coolant cap and add a little coolant and tell me to take for a ride. I go maybe two miles and it runs hot again. I turn around and go back. When I pull in, the technician tells me their General Manager told them not to touch it and there was nothing they could do at their Take 5. The Mobile, AL manager was great and would've helped but I was 3.5 hour drive away. THE TAKE AWAY: I found out that Take 5 has both franchise locations and corporate locations. My understanding from what I've been told is the franchise locations are only required to top off fluids but are NOT required to honor any service "issues" they didn't do. I would NOT recommend Take 5 to anyone who travels outside of their home/local area. I will not use Take 5 anymore due to their policy and the lack of regard the manager at this store had for me, a Take 5 customer. Again, the manager at the Mobile, AL store was more than willing to help but due to distance, was unable to.

Came in with a tire that was leaking air. They were able to help me right away with no wait. The…read moreyoung man at the counter was very nice and the manager and service crew seemed knowledgeable. Everyone was exceedingly helpful. Their service crew diagnosed the issue quickly and sent me on my way. Turns out that I bent my wheel off-roading this past weekend like a big dummy. Overall, very pleased with the experience.

I had a nail in my tire. Porsche could not fix it per their policy. I went to Mavis and they fixed…read moreit. Super nice, quick and reasonable. I would recommend them for their great service. 5 stars

Stopped by for "Ladies Day" at the oil change shop. Which is simultaneously archaically offensive…read moreand a welcomed $5 off. I had to wait in line about 45 minutes, but never had to get out of my car. This location is so close to downtown, I'm sure it's much quicker not near rush hours. I could tell they were working as quick as they could, which was nice. And as far as I know everything looked good under the hood. I had to laugh that I overheard the mechanic recommend to the car next to me "yeah... you probably need, like, a new car..." Like, damn, that's some real advice.

This is the location I first came to that told me about the lady's day discount! I believe it's on…read moreThursdays (but don't quote me). This location gets super busy since it's so close to downtown so plan ahead and be patient upon arrival.

The worst afternoon turned to not be so bad. I walked out of work to a flat, had ran over a nail. I…read morepumped it up enough so I could drive. Got to Mavis and they were able to plug it. They got me in and out. Major thanks to STEVEN!

The company has a call center which quotes different prices to get you in the store and the actual…read moreemployees on site have no ideas of the deceit used to get you scheduled and there is a conflict in pricing. Corporate is rude and uncooperative. The staff in Pinson was friendly but I wouldn't recommend using this company based on how they do business and treat customers.