Very friendly and helpful. The environment was very much inviting and didn't feel like I was…read moregetting overlooked. I came in with a problem and left with it fixed. There is a picture that is on the wall that says don't tell me how to do my job with the hourly mechanical rate. I found that hilarious because he knew exactly what my problem was after I explained it to him with me just assuming and guessing. Kameka customer service is top tier she is very professional and patient. Thank you to you both for helping me get my baby back up and running smoothly without the morning hassle.

Came to get a fuel pump replaced, oil change and turn signals put on my motorcycle. After I got my…read morebike back the brake lights didn't work. I return it to get it fixed back to the way it was when I brought it and to get other inspections. They take about 4 or 5 days and tell me it's fixed AND I have a new balance 300+ when I already paid 1600+. (He was suppose to fix what he messed up) so apparently he reworked my lights and charged me...AND THE BRAKE LIGHTS STILL DONT WORK!!!!...he undid the wiring that he claimed he hooked up bc that's not what I told him to do...I said "inspect" to see the problem but fix the problem you caused. He claim he fixed it. I get my bike and it's not fixed at all. I send a video showing them it's not working. Ron was supposed to call me to get everything figured out. Never did...wouldn't recommend

Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

Helped us out tremendously. A friend highly recommended Steve and we appreciate his knowledge and…read moreintegrity. He could have charged a lot more and we likely would not have known any better. They don't do some type of repairs so call first. Thank you!

I made a appt with this pep boys to get a new car battery. In what was actually not their fault,…read morethey were very behind and I had to wait close to two hours. i did feel that potentially they were priced a lot higher than necessary when I paid However, neither of these things were truly the issue. The next day after I got my battery replaced my car started making a grinding noise when I started it and when idling. My car is still under warranty so I didn't want to take it anywhere but the service at the dealership so I wouldn't have to pay. as it turns out, pep boys didn't put my battery in correctly and messed up part of the air filter causing it to "grind" against the fans. This luckily DIDNT do damage to the fans but easily could I have! I am very disappointed with the situation! will not be returning

I'd give a Zero. I had long day after being stranded in a parking lot for most of the day. Towed to…read morethe nearest facility with a tire. Which took most of the day. This was the shop I was referred to. Stay AWAY. I can only recap my experience. I gave them my car. I locked the door. They were only supposed to put new tires on. They were closing. So I had to leave it over night. I picked it up the next day. Thought all was in order. I did notice they left my car unlocked when I approached. Just thought they rushed with the clean up. Things were spilled on the pavement from the inside. Which come to find out I had items stolen from it. After speaking with the manager, I find out leave your car unlocked over night without adequate cameras. They don't care much for details for protecting your property, doubt their work is much different.

As a woman or man it's natural to feel nervous about entering a mechanic shop saying " I don't…read moreknow the problem, but I need help." Whether you are at Rob'e man's Asian, or European vehicles you can feel safe knowing whatever the issue, it will be diagnosed, an estimate will be provided, you will receive a call explaining in detail the repair needed before repairs are began. No up sale repairs. Just the facts. People who treat you, how you want to be treated. Repairs that are repaired correctly for a fair price

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I own an Audi that is about 7 years old now and Duffy's has been the place I have relied on over…read morethe past couple years for service and repairs. They are always responsive and extremely trustworthy. Also, I have found their pricing to be very reasonable and significantly better than any dealership. I am so glad I have found a knowledgeable mechanic who I am convinced is only trying to do the best for me. Can't recommend them highly enough

I came in with my keys not working thinking I knew the problem and the guys there helped me figure…read moreout that the problem was quite simple gave me new batteries and fixed everything free of charge I love this place and would recommend it for anyone with a Land Rover

Paid $350 car was worse off than when he started. He replaced thermostat and then removed…read morethermostat so now my car has no thermostat at all. Before it would at least drive a mile or two now it won't even go a quarter of a mile. He blames it on a blown head gasket that he never diagnosed, but he took my money and left me sitting on the side of the road.

Failed to replace Starter and alternator claimed it would be 2 day job! He spent 3.2 hours to fix…read morenothing. $400 wasted. Paid another Mechanic that completed the task in 2.5 hours.

amazing professional and in your driveway. what more could you ask for! Steven is extreemly…read morequalified.

I had Stephen install a new steering wheel in my Mustang. He came to my residence, did the job for…read moreme, and I never even had to leave my sofa. In addition to the quality of work he did, the fact that he came to me, and his prices are still competitive.... He also came on a separate occasion and installed axle back exhaust on my car. I'm a car guy, and Stephen is the guy I trust with my cars. I highly recommend him and his company.