Buyer beware!! I purchased a vehicle and within 24 hours, it would not go into gear. Engine & wrench light on. They towed it back to their "mechanic". Told us everything was just fine... Then proceeded to ask my husband to pay the tow bill. Of course we declined, then asked us to split the cost with him!!!! Mind you, I did not have the car even 24 hours and it was messing up. It was determined by a certified Ford dealership, that the wrong transmission fluid was put into the AWD vehicle, they advertised as having a new transmission. Long story short-over a year later, I took them to court and they were found guilty/negligent. To top it off they couldn't even send a reliable tow truck to pick up the cursed vehicle. "Matilda" used car salesman!! I'll say it again, Buyer Beware! read more

Shady used car dealership!!! Terrible customer service and communication! I reside in West Virginia and drove to manassas to purchase a truck as a Christmas gift. The owner never communicated that the truck was unavailable due to it being in the shop for smoke coming out of the exhaust. The owner was insistent that he wanted to have the issue fixed because he's "a nice guy who wanted to sell us a good vehicle." Finally after days of many unanswered phone calls, the truck was available to be picked up. Only a few days later, there was smoke coming out of the exhaust again (accompanied by many other issues, some safety related. ) Again, after me having to pester the owner for weeks, I was able to set up an appointment for them to fix the issue. I was told I would be able to have a car loaned to me for the duration of time mine would be getting fixed. This afternoon I went to drop off my truck and the owner absolutely refused to help me in any way. He also knew I had no other form of transportation. He suggested I take an Uber..... from manassas to WEST VIRGINIA!!!!! I reminded him several times that we already agreed upon him letting me use another car, and he continued to make excuses. To top it off, his employee told me there was tags there that could have been used for me to take a loaner car. I begged for his help and was not rude or disrespectful at all. As soon as he got my money, he wanted nothing to do with me. He said what was wrong with the truck was not his problem anymore. This is supposed to be a reputable TrueCar dealer. To anyone looking for a good used vehicle, with an owner who will not lie to you and manipulate you, go ANYWHERE else but here. He is a liar and he does not care about his customers. Just his money. read more

Very bad customer service and they don't like the truth. They will be very rude to you if you complain about their service. Plus they cheat you. Don't get there please. I regretted going there. Will definitely not recommend ro but there. Please be aware. They even threaten the customer. VERY BAD read more

Avoid this place and do not buy a car from here. They should be put out of business as they do not know how to maintain one. They've told us countless amount of lies. All the dealers there heavily smoke cigarettes so most of their cars will smell like smoke. They also have friends who leave them good reviews so do not fall for it. Do not waste your time here read more

Best Dealership and Customer Service in the World !! The staff was very professional and welcoming. They sat me down and explained all my options and walked me through step by step. Every car was very affordable and there wasn't any haggling or pressure. These people genuinely care about their customers and are happy and willing to take the time to find the perfect fit for your needs and family !! I have referred and brought back my own family to buy from here. It's been over a year since I bought my Kia Amanti from here and have Only needed to do routine oil changes. Auto Max Center Is The Best from Start to Finish !! They even gave me an extended 90 days no questions asked warranty. That also reassured and have me a piece of mind. read more

Looking for a straight up car dealer. This is your spot. Take this the pro tip And save some money. Great people to work Family own business, and owner can speak 7 languages read more

If I couldn't give this dealership 0 stars I would . First of all I feel like they took advantage of me because I told them I was a mom . Car road fine during the test drive . It seem like after I took that car off the lot EVERYTHING WENT WRONG ! The car is terrible ! It's always something wrong with it. My passenger car handle just fell off yesterday.the finance manager ANGELA . Is Very unprofessional and rude . I was at a point where I talked to a lawyer because they illegally repoed my car two weeks after I got because of some insurance issues . She never called to ask what the problem was or to warn my insurance we're going to drop me . She hung up the phone on me . I just paid the car off and I was told I was going to get a call back about my tittle . It took two weeks before I called back for them to say "oh we are going to send it today " I wish I never brought it and I'm n the process of trying to get rid of it. The doors don't look , the battery holder was totally broke, the charger port doesn't work the car make a funny noise when driving faster then 40 miles . IF U DONT WANT TO WASTE MONEY PLEASE DO NOT GO HERE Briyonna- read more

Great experience with sales person and other personal very friendly even the other sales personal.The dealer have a good inventory. good job

BUYER BEWARE, THIS PLACE IS A FRAUD. Very unprofessional place. Owners yelled at my family and walked away many times. One owner has even hung up on us on the phone. They do not know how to deal with customers. This place should be out of business. We were told the car had no issues, but the same day we brought it home, we discovered many issues and took it back to them but they simply ignored us. Do not waste your time or money here. This place should get sued. read more

DO NOT GO HERE! If I could give a 0 star i would, I bought a vehicle from this location cash. They did not give me the title as soon as I made the complete payment. Its been over a month and I still have no title, and my plates are expired. The first couple of the days my 2010 Ford Edge Vehicle was already making weird noises. I kept calling to try and speak to the manager so I could talk to them I never got a reply back. Once they replied back I told them I had receipts of everything that was wrong with the car and they said there was nothing wrong with the car. I asked if they could show me receipts of the vehicle of stuff that where supposedly changed and they never did. I showed up to there location twice and they still where not doing nothing about it. I was angry at this point. My motor is locked and my vehicle is not able to move at all. To make it short I went back to Car Max and the manager was very rude and said she would not talk to me. I told them I needed help and an explanation and they said they weren't going 2 deal with me. After the manager said i was no one to come in to her office and she said if i didn't leave she knew how to box and she was not going to accept me being in her office when all I was asking was for help. Her husband Majid Eghbal was very rude as well. It got to the point police got involved and we where told to leave. These people will rip you off ! I explained the situation to the officer and he even told me it was ridiculous what they did. They already new the car was in bad condition but yet they said the vehicle was prefect and sold it that way anyways. They do not explain anything to you ! All they want is to take your money! They have such bad customer service. There was a young lady named Kayla that was there and was not even aloud to speak because the manager was telling her not to help me out . So they even tell there other employees to not answer your questions. Unless it goes through them, which you will never get a response back from the mamanger or owner! read more

I bought a Kia Sorento from here, I am very happy with it. They are very friendly and knowledgeable people. I really recommend this place.

very dissatisfied! i am a business owner out of state. bought a used van with verbal assurances van was virtually rust free and sent photos that were well disguised of the serious issues of this van! paid $12,600 for a van that 2 months later is worth $6000 maybe! the undercarriage of this vehicle is totally rusted! two vehicle shops in my local area have highly recommended this vehicle gets returned from memphis (where i live) back up to manassas. i have called at least 5 times with my issues with the vehicle with 0 returned phone call from the owner of the company. be extremely cautious if buying from this company! once you buy it, you own it. they will not disclose any issues with vehicle and will put any band aid on vehicle possible to make as much $ off of you and not stand anywhere near this vehicle or call you back. this has been the worst purchase i have ever made in 50 years, but a learning experience. i have never made a written complaint about any company... this is my first one. auto max, please feel free to contact me and prove me wrong. i will be happy to remove my post about your company. you or any potential buyer are free to contact me on my personal cell phone 901-870-1939 . i welcome your call to rectify my situation, or if you are a potential buyer. also, mike and angela were as nice as a sale person could be on the phone. they are either both really slick, or, are working for an owner that has no concerns for his car buyers or their satisfaction! i would say its the latter, but mike, my sale rep completely mis-represented the horrible condition of this vehicle. this is a car dealership. they are not dumb. they know what they were selling me! read more