I have no idea what it's like to really to do business with this dealership but I know for a fact they sold a car to my niece I went to them and informed them of the issue. I have to see what happens but as of right now I'm not impressed since the guy I talked to kept trying to tell me about how they conduct business and how many other hands this car went thru before they sold it to my niece. For the record I know these are used I mean very used cars. read more

Timothy was very helpful in helping make my transaction and paying my past due account. Thank you

DO NOT SHOP HERE! We bought a car here and brought it home with 6" of water in the jack stand. Something they did not advise obviously. We then got it on the highway and it had the worst shake I've ever felt. We had to take it in where they ONLY REPLACED ONE SIDE of the car's front end. ANY experienced mechanic knows you replace both. Anyway, the shop less than a week later threw a code where cylinders 1,3, and 5 are missing. Found that the driver side front end needs replaced too.. Shocker. Now, they refuse to provide ANY assistance other than offering to put the $300 payment ON THE END OF OUR LOAN. Prolonging a loan term that is previously agreed upon is illegal. So, we said no, take the payment off as we've had a car ONE WEEK of the month and a half we've had the jeep. They refused. Corporate man is a complete class act who literally told us WE WERE LYING about the whole situation. Whatever you do, run as FAST AS YOU CAN away from this place. They will not help you after you've signed papers. read more

A low class predatory loan company just after only 2 missed biweekly payments and not even 30 days behind the lowlife company repos your car in the middle of the night and adds $1000 to your past due bill. 29%Apr should be ran out of our community read more

I would give zero stars if I could. TIMOTHY is a piece of shit, period. Finding a new car ASAP and giving this one back. This man will play his twisted, condescending game to try to put you down. Clearly he is feeling small and shitty about himself so takes it out on others. I called to pay my car note and he refused to take it until I played his games. I had to scream, cuss and threaten to drop the car off in the lot TODAY just to get him to process my payment. The online payment system has never worked for me and today he said he'll block me from paying online unless I played his bullshit games. Fuck him and fuck Auto now for continuing to employ him. read more

This review is Mainly for Timothy the guy who takes payments. He's is probably the worst customer service person I have ever worked with, he will make up lies to make you feel bad for no reason, I have been on time for months and as soon as I am 3 days late he says he has been calling for weeks and "it seems like he has to do that every couple of weeks." Horrible horrible horrible human being, should not have a job that works with people. read more

If you call their call center and get Timothy, just hang up and hope that when you call back you get another agent. He's rude, condescending, and has absolutely no de-escalation skills. Instead of giving a direct anwser he talks in circles or pulls the anwser out of thin air and refuses to allow you to speak with someone else. If you're late on payment he knows with absolute certainty that he will let the bank know and how ungrateful you are for having financial difficulties, he had a fit because I was explaining to my mother what was going on and used the term 'these people'(a plural noun used to refer to a group of individuals) as if he doesn't work for the company. It's a business, they're in it to make money, either have the payment, stick to your arrangement or get treated like dirt. If I never speak to that man again, it would be too soon. read more

I wish i could pick ZERO starts because i would! I purchased my car through them in 2017. Due to life circumstances and moving out of kc i never got the car tagged. Back in kc now, so i go to dmv to tag the car. dmv informs me that the title has been reported repossessed. i go back to the dealership and meet Lee Phillips. Lee was VERY rude, disrespectful, condescending, and racist! Since they somehow reported it repo'd they had to send off for a new title 1/28/22. Lee called me 2/21/22 to let me know the title arrived but i have to pay $15 before they release it to me. pay $15 for THEIR MISTAKE!!! THEIR MISTAKE! When i tried to express my frustration LEE HUNG UP IN MY FACE! I'm furious! PLEASE PLEASE PLEASE DO NOT DEAL WITH THIS BRANCH!!! read more

Made all the payments. Still no title. Was told I'd receive my title in six weeks. After four months and a phone call to my salesman (who couldn't help). I filed a report with the Better Buisness Bureau. Then, when the BBB contacted them, I recieved a snarky voice message from "Jeff" about how I wasn't handling the situation correctly. He also asked me to call him about a truck my husband purchased and never recieved a title for. He was snarky again. And condescending. Like the other review stated, they treat their customers like trash. Never again. read more

I am going to file a lawsuit for fraudulent business practices. My car was being worked on I was in constant contact with mechanic. Auto Now was constantly lying holding my car hostage. I have recording of them saying of I pay a month ahead I could have car back. That was month ago. And they already had it a month before that. I have them all the money I had now my son has to sell his possessions to get cab fair for dialysis. The mechanic doesn't understand why it's happening. So this unfair trade practices needs to be righted. This is only chance signed Irene Cheney read more

My daughter tried to buy a car from these people. It was way overpriced for the poor quality. She completed the forms to get the title with the lienholder listed on it, but since she never got it she only got hassled by the cops for an expired temporary tag. She finally just gave up and admitted that I was right about the whole thing. I bought her something else after she'd done a lot of research, and now she's totally street-legal. Auto Now still claims that they never received the paperwork, and got quite testy about the whole thing. As far as I'm concerned, you're much better off making the trip to North Kansas City to JD Byrider----I got my first car from them and had no big problems. In fact, that whole situation helped me get to where I was able to afford a new car a year ago. Stay the heck away from Auto Now, people. They give sharks and piranhas are really bad name. read more

BEWARE. Auto Now/ Midwest Auto Finance I paid on my vehicle loan for 4 years, over 10,000 dollars to repair my credit and last month when I had only 1,100 dollars left to pay this company repossessed my car. I was struggling to pay the remainder during this pandemic and paid what I could monthly. This company did not give me not one warning after 4 years that they were coming to repossess my vehicle. They could not call my cell phone because of no service but they had my work number that hasn't changed in 4 years, they had the 6 or 7 close references that they require at the time of lease and still NO phone call, NO warning after 4 years and 10,000 paid. They repossessed my vehicle at my place of employment and gave me 20 days to pay the 1,100 plus a 175 dollar repossession fee. This company cared nothing about our history. They thought they would take my car after all the money I've paid and the good condition I've kept it in and turn around and lease it again to make another 11 grand or more off of some other poor soul. read more

This place knows I lost my job due to COVID and was told by customer care that I can pay the amount due when I can as long as I can still make payments on it. Now I got a letter in the mail saying if I don't pay the amount I'm behind on they want me to either turn it in or they can take it back. Honestly I think this place should be put out of business on how they do things and how they treat people. I'll never buy from autonow again read more

I will probably never buy from them again. I switched insurance companies and gave them proof of the switch. They have called 2 to 3 times weekly (different people each time) wanting the proof that I had already emailed 3 different times. I keep emailing the same email to show proof of original date I sent the information to them. I was told oh well the person you sent it to doesn't work here anymore and it's stuck in her mailbox. Well let's put it this way, 8 months later, over 50 phone calls and who knows how many emails they still haven't got it fixed. I'm now getting text messages telling me I owe all this money for insurance they are putting on it? I refuse to pay that when I have my own! My insurance company even talked to them and sent what they asked for. They need to get it together! Today I called to make a payment and "Stephanie" was very rude because I wouldn't discuss this with her. I told her to read all the notes that were on my account and she will know what's going on, I don't have time to argue this again. I think it's time to refi and get away from them. They have lost my trust. I won't be referring anyone their way. read more