1-18-26. This Budget/Avis location is just awful. I've rented there for years and had good service…read moreuntil the past year or so, The cars are NOT cleaned between rentals. I've found trash and food wrappers in the cars, floors covered with gravel and dirt, very dirty on the outside. I no longer trust they have been serviced so have it checked before I even leave town. The windows are always dirty. This used to be a good location and the previous officer manager, a woman named Jody, was extremely helpful and always accommodated any request as best as she could. The young woman who is in that office now that Jody is gone is intolerably rude and obnoxious, just scowls at you while doing the rental paperwork, does not even look at you and does not respond if you speak to her. She is a disgrace and I cannot believe that ANY company would have such a hateful woman running their office. Today I returned a car TWO MINUTES before 9 am when the office opens. I knocked on the door but she wouldn't answer and when she finally did, she said "I'm not open until 9" and to use the key drop when she was standing right in front of me. I asked her if she had to so rude all time and she said I WAS RUDE expecting her to open early - a whole 2 minutes! This obnoxious, rude, and disgusting woman should NOT be in any customer service capacity and I am reporting her to the corporate headquarters for the way I have been treated by this ugly woman and for how this location has declined so badly in terms of the condition of the cars and the abusive office clerk. I will never rent from Budget again.

I actually picked up my rental in Eugene airport and after 3 hrs of driving, the low tire pressure…read moresymbol came on. Ugh! As I'm traveling by myself and didn't have time to troubleshoot, I called the budget 800 number for mechanical assistance. Admittedly, that part of my experience was frustrating. On hold for an hour to be told that "maybe" I could swap out my vehicle at a local Budget. So in the morning I took my chances and drove to the Budget in Bend and asked if they could swap out my vehicle. Danielle was super kind and so helpful. She resolved my issue within minutes by giving me a new rental and I was on my way. Thanks Danielle for turning an unpleasant experience into a positive one!

My husband and I rented a Ramblin' Van for a 6 day Central Oregon vacation in September. The…read moreweather was not in our favor as we had to dodge wild fires, rain storms, snow and cooler temps but this camper van allowed us to be remain flexible in our plans. We appreciate Stacey organization and equipping the van with all the essentials - stove, pots & pas, spices, table, chairs, awning, bike rack, etc - that we always had what we needed and felt prepared. I highly recommend if you are looking for a fun adventure to rent a Ramblin' Van!

11/10, would rent again!…read more We chose the couple's van for a 3 day trip into the Oregon back country. The van came equipped with all of the essentials for a comfortable road trip: bedding, kitchen and dishware and a decent cooler - massively lightening our gear load on the trip in. Stacey was responsive, helpful, and flexible. I would/will absolutely recommend Ramblin Vans to friends and family and will likely rent again on my next visit.

So They give you the option to pre purchase gas through them.. So I got a full tank at $50 dollars,…read moreI only had the car three days, barely used any gas yet they don't credit you.. So what they give you the rental cars on Empty then?? I had over half a tank of gas when I returned it.. so pretty much they will fill it and then charge the next person however much. So I suggest don't pre purchase gas! ALSO! I had the car Tuesday. Wednesday & Thursday, dropped it off at 9:30 Friday morning yet they charged me for the full day.. unbelievable.. Kia Sorento good car however, clean that's about the only thing that gets stars.

Could not recommend less. As I've just been "educated" by…read moreBrady and customer service. This is not actually a Hertz but a privately owned rental company with the Hertz badge on it. I will now be paying $300 extra for not knowing and studying up on my latest LLC's of Bend. Solid customer service practice guys. Blame the customer for picking a car up driving it to another location and dropping it off with another Hertz (with a full tank). I've rented plenty of vehicles and have never dropped them off where I picked them up. It's always been in other cities or air ports. That's how I've always seen rentals. It shouldn't be on the customer to know when specific details pertaining a privately owned Hertz and Corporately owned Hertz. It's on the staff to explain massively costly details UP FRONT like that to customers when they renting from them. Take the Hertz name down. It doesn't serve consumers in an honest fashion.

I reserved a Standard vehicle and when I arrived to pick it up, was told that they were out of that…read morevehicle so I could upgrade to a Full-size vehicle for an additional cost. When I asked if there was anything in a lower category I was told that only Full-size and up were left. I questioned the upgrade charge and was told that it was required. IT IS AGAINST THE LAW TO CHARGE FOR AN UPGRADE IF THE VEHICLE CATEGORY RESERVED IS NOT AVAILABLE. Also, the person said their printer was down so I could not get a printed copy of the receipt/reservation. No walk-around was also done at pick-up or drop-off. ABSOLUTELY THE WORST EXPERIENCE EVER and lied to by the employee about the upgrade charge when I knew it was unlawful. I'd give them Zero stars if I could!

Rented car for 7 days. Within first 5 hours of having car it broke down due to some oil/leak issue…read more Unfortunately I was in between towns on a road trip and I was stranded on side of freeway. It took Avis CS about 2 hours to get a tow truck out to pick up car. They sent me a $250 uber credit to try and use but was in a place where I couldn't even catch an uber so they said I was just out of luck. Needless to say I couldn't use their uber voucher and saved them $250. The tow truck driver said he wasn't suppose to give me a ride(liability reasons) but did anyway because he was nice enough to not leave me stranded on side of freeway. We drove back an hour the wrong way from where I was going to get a new car. The whole ordeal cost me about 5 hours of my trip/life. I continued the rest of rental with no issues. When I called CS later to explain situation and see how they were going to compensate me for giving me a broke down car they offered me 1 of my rental days free. I asked them if $10 an hour is a reasonable rate for the time their broke cost me they said they would throw in future day to rent. Why would I rent from a company that thinks my time is worth $10 an hour. Fantastic customer service Avis well done.

This was an awesome experience. I needed to arrange a ride for my daughter from RDM to Bend OR…read more John took charge arranged to picker her up, sent her a confirmation email with a photo and then let me know he had delivered her safely - at 1:25 AM... Thank you John for your service. I highly recommend this company.

John offers not just a great ride service but so much more! He was able to recommend local…read morebusinesses and services to help an out-of-towner plan an amazing party. I was very impressed. He was like family. I can't wait to work with him again.

I had a great experience at Auto Kings. DJ Niello was awesome to work with and made the whole…read morebuying process easy. He answered all my questions, worked with me on the price, and even stayed late so we could finish everything that same day. Everyone at the dealership was friendly, and the process was smooth from start to finish. I would definitely recommend Auto Kings, and if you're looking for a vehicle, ask for DJ Niello!

DJ was awesome!! He was kind, relatable, and not pushy at all. We test drove a car-fell in love…read morewith it, but continued our search. When we become aware of other people's interested in that car, DJ made sure to advocate for us and kept us in the loop. And we ended up with my dream car! So, thank you DJ for your dedication and kindness in the car buying experience! We appreciate you!

I couldn't be happier with the service, communication & price! I went to the dealership & was…read morequoted 3x what I paid at Happy Danes & it wouldn't have even corrected the issue. HD was honest, upfront & finished the work quickly! I take my review of the service I received very seriously & stand by it 100%! Great people you can absolutely trust!!

I was told that my car's front brake pads were at 10%, I inquired about the price, $400 for a…read morecomplete brake overhaul, they won't just replace the pads. Also suggested to change the spark plugs. I don't have that much, picked up my car without any work done Well today I had a friend, who is a mechanic at one of Bend's largest auto dealers, take a look at the brakes, he said they didn't need be replaced, the pads has about 30-40% thickness. They also recommend new spark plugs, but it doesn't look like they even checked them. If possible get a second opinion for an expensive repair even though the reviews are good for a repair shop.

Jenna made the entire rental process incredibly smooth and easy. She walked us through the…read moreavailable truck options and explained the features clearly so we could use all the features. The whole experience was efficient and pleasant. We used the after-hours drop-off, which fit our schedule perfectly, and Jenna followed up promptly with the final details and receipt. Super friendly, professional, and helpful, exactly what you hope for in a rental experience. And the price was right.