Auto Plus did a great job with my oil and filter change. The service was fast, professional, and straightforward with no pressure or upselling. Staff were courteous, explained what was done clearly, and had me back on the road quickly. Pricing was fair, and the overall experience was smooth and stress free. I would definitely return for future maintenance. read more

The most INSANELY great customer service. Face place to get an oil change, filters and car maintenance. I have been coming here for 10 years and it will never change. The guys are kind, quick and knowledgeable. They price match, they help break down the costs and they make everything so easy to understand. As a woman coming here alone, I've never felt as if they're charging me more or trying to take advantage of me. They also offer specials, discounts and financing. Santos the manager is funny as allll get out and he will be honest with you about what you need, what's you can wait for etc. Def worth the drive if you're looking for compassion and quality! 10/10 read more

Came in with a Groupon for a basic oil change and asked for rear brake pads. Somehow that turned into a $1,456.67 invoice packed with every flush, fluid swap, and "recommended service" imaginable--most of which the vehicle owner never agreed to. My partner's quick "okay" was treated like full authorization for a small novel's worth of repairs. That isn't customer service. That's predatory upselling with a smile. I've trusted their Addison location for years, so I made the mistake of assuming the Lombard shop had the same standards. It does not. Be extremely careful bringing your vehicle here. Ask for written authorization before anything is touched. Better yet, go somewhere else entirely. I'll be telling friends, family, and strangers to stay far away from this location after this experience. read more

Disappointing and Untrustworthy Experience at Lombard Location I've been a loyal customer of Auto Plus after discovering them through my community college. The Addison location has always been reliable, with friendly staff and transparent pricing. Unfortunately, my experience at the Lombard location was the complete opposite. As an autistic woman, I often feel vulnerable in situations where clear communication is crucial, and this visit was unsettling from the start. I initially tried to cancel my appointment, but I was "baited" into a tow I didn't expect or knew they offered. I was quoted one price verbally, only to be charged nearly double once I received the call back. The lack of transparency mirrored what I experienced when I dropped the car off; when I asked about the cost of the service itself. I was given no clear answer except that it would be "free if I did the service with them"--meaning I would have to commit to a costly repair or face a nearly $400 bill just to release my broken car. So of course when my service total was almost $700 it would look cheaper by comparison. The service manager's response only added to my frustration. When I called to address the issue, I was told I was essentially mistaken or lying about the information provided to me. I was initially quoted around $85 for the tow, which ballooned to $149 for a brief 17-minute, 14-mile trip--unreasonably high, considering I've previously been quoted around $220-250 for a tow from Oak Park to Naperville. This experience left me feeling swindled and dismissed.I also reached out and left a voicemail on Wednesday of this week and never got a call back or response until I had to reach out again this Friday morning. The Lombard location's pricing seems significantly above market average, and I felt taken advantage of. I'll be returning to the Addison location for any minor repairs moving forward and would caution anyone, especially women, disabled individuals, or those who value transparency, to think twice before visiting the Lombard location. read more

I have been to this location twice and they are always great! The pricing and services are very reasonably priced. The staff is informative and not pushy. read more

Hmmm, I'm feeling hoodwinked the more I reflect on this now.... I've been going to this location for years, and brought my one-year-old car in for its 20,000-mile recommended service. Thought it would essentially just be an oil change, tire rotation, and basic checkup, but was told by the associate at the counter before even checking any levels, etc. that "looks like that would also entail a fuel injection flush and brake fluid exchange." Nervous about maintaining this car's perfect running shape and trusting their expertise, I went ahead with the extra $400, but after getting home and looking it up a little more, neither was on the manufacturer's suggestion for 20,000 miles and, at a minimum, the fuel injection flush was completely unnecessary for a vehicle in this new a condition. Feel like there's been a bit of a shift at this location...been a loyal client there for years because with the previous manager & front counter, I always felt like they went out of their way to make sure they weren't selling you unnecessary maintenance or repairs, and they even repaired a longstanding & recurring issue with my previous vehicle for free because of something the manufacturer wouldn't cover. Now this seems like a blatant upsell and taking advantage of customer naiveté in the moment. I'll own not going in armed with better info and questioning it then and there, but I used to not have to worry about doing that with the prior staff here. Now? Not so sure. Tread carefully here. read more

The groupon for the Oil change bundle including the tire rotation. It took a lots times to get my car right. Thanks everyone for getting my car to really good shape. These guys are friendly and honest. read more

I love these guys. I am a woman and I really trust them. They have great oil change package.

nice people fast service . Not pushy like make places are . That's time to explain what going on with you car.

They squeezed me in last minute, and we're super kind. Got me taken care of and back on the road, hassle free. I really appreciate the great service and pleasant attitude! read more

Mom did oil change on her Lexus..left a dirty mess in car after service . Brand new Lexus ..greasy hand marks all over the light leather interior. Called but no action was offered to resolve . Not sure how this service is rated 5 stars . read more

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All good things do come to an end. I have been going to these guys in Aurora first then Lombard for probably over 2 decades. Trusted them. They were fair, reasonably priced and treated women with respect. 2 weeks ago went for an oil change. They didn't rotate the tires because the tread was the same. I understood that, however, Costco needed them rotated for the warranty. Then they tell me I needed a new water pump, thermostat, serpentine belt, and coolant flush for $1000. Said the water pump was leaking, because they said it was damp. After calling other facilities, the red flags going off. Several other places said, no need for a coolant change because it is already being changed!!! That was $200 they wanted FOR NOTHING! They asked me if I have heating or cooling issues, no I don't. Thermostat not needed, another $100. They asked me if I had leaking from my engine, no I don't, another $500-600. Took it to another place who charged me $80 to tell me I didn't need anything, that there was no leaking at all, per their pressure test. Never going to Auto Plus again (I believe they were bought out.) And they really should be paying my $80 charge since they were the ones who made me go to another place with their false claims of needing service. Then I also went to Costco to get tires rotated. Yet another waste of time. Additionally, previous times I was there, they said needed tires (I went another year before I had to replace) and that I needed brakes (went another 8 months before replacement). Each of these was about $1000 bill. Severely disappointed as to where this place has gone to. Done. UPDATE: Just spoke to Rafael who says the water pump was only recommended because they saw dried coolant. His response "I'm not going to pay you $80 for a pressure test." Now THAT is customer service! If I could rate them 0 stars, I would. read more

i felt heard,valued and importan. i feel confident in using AutoPlus for all my vehicle needs. i have and will continue to recommend them to all. zProfessional, competent, fruendly service with quality results! read more

I have taken my car for oil changes to Auto Plus for over 5 years because of the Excellent service and reasonable prices.

My 82 year old mother, living on a fixed income, went in for $100 oil change and came out with almost a $900 bill. In addition to the $100 oil change and filter, she apparently needed a serpentine belt for $275. In addition they told her she needed a transmission fluid exchange, $210, a fuel injection flush $220 and an engine wash and recheck for leaks $48. The bill was $889. They also said come back to find the oil leak. There is $500 worth of work she definitely did not need. She trusted them, because in reality, you should be able to trust your mechanic and she's 82. She's been going there for years and believed they are good. Trusted them! Seniors don't expect to be taken advantage of like that, and they shouldn't have to. They don't typically think that way. They could have said "we offer these products but they are not necessary." Unfortunately, there are scumbags everywhere you look. Also, unfortunately, she called me after the work was done. read more

This was my first time at this garage and I am so impressed with the service! Several issues were identified with my car but there was NO PRESSURE TO HAVE THE WORK DONE TODAY. The pricing was reasonable and Erik got me in immediately as I wasn't aware that I needed an appointment. Customer service like this is a rarity these days! read more

If you can tag them for a Groupon for an oil change, go for it, it was a sweet deal. HOWEVER, BE VERY CAREFUL of their UP-SELL. They tried to tell me my tire tread was too low BUT I had it rechecked by a tire shop and the tires were still had usable tread left. Also they recommend many services (auto trans fluid change, brake fluid change, etc.) at 50K mileage BUT when you check the owner's manual it says to inspect only. Again USE YOU COMMONSENSE and do an internet search. read more

Hello world of yelp. I'm a little ashamed that I haven't done this before. I've been taking all of my cars here for years. They are professional, reasonably priced, and prompt! Much love to you all. read more

Theses guy are great and fast and convenient, I have no reason to trust their diagnosis they have been truthful. Sometimes I feel they are a little expensive but the peace of mine about good work is worth the price. They get me in quick and fast. They are also good people to converse with I refer people to them always. Its hard to find a good trustworthy mechanics. Thanks GUYS!!! CK AUTO REPAIR IS DA!!!! BOMB! read more

These guys are the best. Exceptional service ever time. Transparent estimates and timely repairs. Rafeal and Dustin are the best around!!! They won't let you down. read more

These guys are the BEST in DuPage County!!!! So many reasons why they are my goto automotive spot!!!!! Good Friendly People, Never in a hurry or rushing me, they explain everything, Prices are very reasonable. I had a recent dealer visit and the cost was awfully high. CK Auto Plus did it for WAY less and I felt they did a better job!!!!! CK AUTO Plus OVER DELIVERS!!!!! I refer them to ALL MY FAMILY AND FRIENDS... Love these guys!!!!!! read more

You know those stories of suspicious mechanic shops that mess with you car and then turn around and list all the repairs that need to be done? Well this is that place. I have been here a couple of times for just basic oil changes and I have had really unusual things happen once I've left. The weirdest was that my engine was painted over with silver paint after a oil change and evaluation. I didn't notice til days later that they had done that and I couldn't wrap my head around on why they would. Stay away from this place shady place. read more

**First Time Customer sharing my experience at their Lombard location on 11/16/21** I have found my new go to mechanics and will gladly make the 50+ minute drive from now on based on such a terrific job and a wonderful customer service experience!!! (I live in Chicago) I got my car serviced here using a Groupon and I will definitely be back with or without any kind of discount or deal. Not only did they do a great job, they were timely, friendly and most of all HONEST!!! A true, no BS, honest mechanic and/or dealership maintenance department is like finding a fully employed millennial or a gen z with no social media platform or account. (I'm one of y'all but with a job) Lolol :*) I came to CK Auto for regular maintenance and was also expecting to have an additional service that the last place I took my car to told me I needed ASAP. And that was after buying 4 new tires from them. At the moment, I declined and said I'd have it done next time. After arriving at CK Auto, I told them what was recommended to me by this other place. They said they would look into it before starting any work. After checking everything out, the manager came back and told me everything was fine. The readings were where they were supposed to be and I didn't need to have anything done at this time. His customer service was above and beyond, his patience and the time he spent explaining everything was such a wonderful change of pace. We, as a country, are losing the importance of what it means to have respect and basic working rapport between the patrons and the employees. Everyone has an attitude and acts like we, the people funding their paychecks, are annoying them ,inconveniencing them, and act like they are doing us a favor. Especially if you have a question, need any type of help or have any issues with their products or services. Unfortunately this is happening in every type of businesses and services everywhere. From healthcare to law enforcement, security, paid legal advice, restaurants, fast food, teacher's, professors, educational institutions, retail and grocery stores, airports, salons and beauty service, ect.,ect., The big oil change service stations are another one and they are all about upselling and pushing unnecessary products and services on unknowledgeable customer's, (e.g., non-mechanics, people who only pay others to get the job done and many others who know nothing about cars and hope these places do the right thing and don't screw them out of their hard earned money). The man that reviewed everything with me and his guys were awesome. The best part was saving me almost $200 on something I didn't need. He could have easily done it and charged me since I had asked to have it done basing it on another mechanics recommendation. Thank you once again for doing the right thing and not taking advantage of me. And for that, you have a repeat customer in me and my Black Beauty!! See you soon :*) read more

Do not buy this service with the Groupon app because the service is not immediate but it may take two weeks for an appointment to be scheduled. read more

They did an oil change on my car, used cheap oil and filter and shouldn't belong to it

These guys have been a resource for me ever since I found out they work on Honda hybrid cars. Coincidentally, I've been moved in right by them and have gone to them for everything and soon to be oil changes read more

Most honest and cooperative auto repair people I've ever met. I took my car in for a simple oil change. I went to them because they were highly rated on Yelp and close to work. My oil change cost me a bundle...NOT because Auto Plus over-charged me or did extra unnecessary stuff. It cost so much because the last 3 places I went did not tell me what the car really needed and the other places basic oil change cost more than Auto Plus. Dustin (I think that was his name, Young good-looking red head up front) saved me a bundle on future work and headaches. He also gained a customer for life! I'll go there for anything with my cars as long as I live in the Chicago area! Thank you! read more

Very friendly and courteous staff. I have been a customer for over 3 years and are very happy with the jobs they've done on my car. Very fair and reasonable pricing as well. They care about their customers and it shows. read more

The Auto Plus team is Always helpful, friendly and thorough. They let you know of critical things to fix and those which are not necessary to take care of right away. Loaner cars are available and not a big hassle. Fleet service for our business is quick and efficient. read more

Took my car in as it was making a rattling noise. The fix was so simple they didn't even charge me. I feel like this is unheard of. For the few things I've had to get fixed these guys are the lowest priced and provide great service. I recommend them to anyone that needs car repairs. Hard to find honest mechanics, but this is truly one. read more

If I could cuss and scream I would ! There were 3 things that CK touched on my truck. 1. OIL change (they stripped the drain plug) I found on the next oil change at a reputable mechanic.(I have the picture) 2. Valve cover gasket replaced (It started leaking the next day and dripping onto my exhaust) 3. Coil on cylinder one ( was told was a quality part from ford OEM and it failed 2 months later- I have the receipt and test ) 10-24 If any thing else fails due to CK I will sue the crap out of them. And I am sending all of these parts for warranty read more

We have taken my wife's car here now for several years. They have always been friendly, and also very honest about all their estimates. She has an older car, so they are very good about letting us know what is necessary to repair right away, vs what could wait. they always have coupons too, which is nice. Rafael is super nice, and does a great job of explaining the work needed. read more

Always a great experience. Can schedule appointment online, they text you update report, they suggest only things that are important vs trying to make you do everything listed. Very reasonably price, great customer service, will continue to go for my car needs. read more

Everyone hates mechanics but these guys really make taking your car in easier. They've always been honest with me and never pushy on performing more maintenance than I want. I think the guys at the front really perfected customer service in an industry where the customer is often not very happy. Keep up the good work! read more

We've been taking our vehicles to Auto Plus for many years and always come away feeling like we got great service at a fair price. We highly recommend Auto Plus! read more

Great service in terms of quality, price, and professionalism. I never worry when I bring my cars to Auto Plus.

Going to a vehicle repair shop can be a nightmare- mechanics are known for just selling services that are not needed! Meet CK Auto Plus. I was pleasantly surprised upon my arrival. The staff was knowledgeable, friendly, and showed importance to each client. From the looks of it, it looked like they have many returning clients. There are opportunities for coupons, free refreshments, and are also willing to drive you to your place of business while your vehicle is begin repaired. Definitely a returning customer! read more

My 93 year old mom went to this business with a shattered drivers window. They were so kind and nice to her, not only got the window fixed but drove her home, helped her to the door and treated her with so much respect. Yes, this business has the service that everyone should have. Great job guys, you rock!! read more

Once again these guys exceeded my expectations! Earlier this week I was absolutely certain that my brakes were shot, and I was bracing myself for a big bill. Their inspection showed a rock had lodged itself in the brake mechanism and was creating drag and a hideous noise. They fixed it as part of the inspection and tire rotation I was having done. Even though I recently moved I will still bring my car to them. read more

10/10 WOULD recommend CK Auto Plus. Everyone that works there is so friendly and welcome. There's a fridge full of free water, soda, and juice pouches! Eric, the manager, actually took me under my car to show me what was wrong and what fixes they were recommending. No shop has ever done that before. I was there for an hour and a half (MAYBE two hours), and the time FLEW because they were so nice and accommodating. They fixed everything that was wrong with my car and it runs great now! This is my new regular spot for everything for my car. Love these guys. Oh, and they have something of a credit card you can get so you can get your car fixed right away and pay it off in six months. How cool is that?! read more