Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

I really wanted to give this place five stars but I could not. Their online approval and…read moreapplication process is great, except what happens once you're done. When you are done, you start getting communication from five different people to complete your process. Every single person tells you, you are done...and youre not. Every single new phone call comes with a new application process or paperwork that is not done. The last person finally told me I was ready to go.And they had an express appointment for me to pick up my car. When I was six minutes away, I get a phone call to complete the process... Needless to say I was very upset. I finally get there and have to fill out a lot of the paperwork I already filled out because, for some reason, it was not filled out. After all was said and done, despite the promise of an express process, they now had to go get the car and clean it because it was not ready to go. The car was great and I have not had issues with it and the price was good... But if only they could work on the service.

I purchased a 2023 Nissan on February 28th this year and I was very pleased…read more with the service I received. My salesman was Mr Fred Ford who was kind, patient,funny and informative ! Mr Ford answered all my questions and i never felt rushed or pressured. I am so enjoying my new car! A very happy customer, F Younger

I highly do not recommend this dealership, the sales rep Quan was very rude and had a lot of…read moreattitude for someone trying to sale a car. One of the reason I decided to go somewhere else in search of a car.

27 May 2026 I purchased a Camry 2026 XLE a couple weeks…read moreago. However, I decided to purchase the vehicle a couple months ago but my particular car was not available in the area. If it had not been for Mr. Otiz it would not have happened. My first gentleman I spoke with was Mr. Jose Otero, the general manger of the sales department. Over the next several weeks he looked for the vehicle in the Houston regional office where initial factory distribution arrives. He found a car in another city and had Israel pick it up the day I came in and had it processed it and available the next day. During the process Israel Salvador, a senior salesman, helped finalize the purchase, and since he has been my go to man working with Mr. Otero. Also Israel has spent time explaining the operation of the new features of the car and installing a couple promised add ons. I want to reiterate how Jose much went out of his way to find my vehicle and then give me both a fair trade in for my 2020 Camry and a good price that was acceptable to me. If you want a car at Universal, seek out Israel and if necessary will work with Jose to make it happen. The final and usually most painful part of buying a car is finishing the sale in the back office. Jose de la Cruz completed the paperwork with ease. A true professional in his job.

The sales person James called me up at 6:01pm stating that he could get me 30 possibly 35 for my…read morecar that was just serviced by the dealership. We have been thinking about getting a new car so I entertained the idea of it. James was supposed to text me his number so I could text him when we were on our way. He never followed up, I arrived at 7:24pm and had to search for him by calling the store and sadly Michael was doing amazing talking to us. James stated they didn't even have a comparable car to the one he called about getting an estimate. He said they sold it at 2pm. Mind you he called at 6. So he takes the car for the estimate and it's 29 basic car fax stuff. He wasted my time, my husbands time, it was such a bad experience that I had to call the store to be removed from their call list. I went inside to search for someone to be removed from their list and it makes me question this entire dealership. 2 stars because Michael made this experience somewhat beneficial.

Crap. If I could give negative stars I would. Took my truck here for a second opinion on a lifter…read morenoise. Said the transmission was shot and caused my engine to fail. Paid $6700 for a whole new engine, transmission, and transfer case. Took over a week to do. Got it back, drove it for under a week and started running rough. Check engine light came on and was running in safe mode. Wouldn't go over 25 mph. Took it back 3 times and he said couldn't get it to run funny. So he gave it back to me. Did that 3 times. Last time he told me I should take it to the dealer to see about a computer. All the 5 stars are from friends or family. Not real. Don't take your car here. This guy is a car salesman, not a mechanic.

Took my car to Kenny at vampire. It was leaking oil, he kept my car most of the day and then called…read moreand let me know that there were multiple leaks. He told me that I should use a product that I can pick up at an automotive store and that would sort out the problem. He then told me I didn't owe him a thing. So refreshing to find a genuine good guy in this world. He could easily have taken my money and done expensive repairs. If you are looking for a good place to get your car fixed go to vampire. Get an honest opinion and not someone trying to take as much of your money as they possibly can. CUSTOMER FOR LIFE!!!

A few days ago, I went to buy a car--a beautiful red Ford EcoSport. I called a few times beforehand…read moreand on the day of to confirm details. When I arrived, I was greeted by Clint, who was professional and patient throughout. I'm not very car-savvy, but Clint was extremely helpful, guiding my mom and me on a test drive around the neighborhood. The whole process was smooth, and I felt confident in my decision. I've already recommended this place to my coworkers, and they're excited to check it out too! Remember to ask for Clint!

Today could have been an exceptionally frustrating day BUT luckily our first stop to look at a…read morenew/used vehicle was to Northeast Motor Company. Clint is a stand up guy with a no BS style of selling! He was up front and didn't waste any time with the purchase of our new vehicle. We got a fantastic deal and handled everything in about an hour! We are so so happy with our new truck and the experience was A+! Save yourself time and money by shopping with this team. What a great way to start the new year-- we can't thank you enough Clint!

I worked with Alex H., and after a day of dealing with bad dealers, working with Alex was great!…read moreSuper friendly, knowledgeable, and transparent. Arguably the best dealership experience I've ever had. I can't speak for any other dealers at Jordan Ford, but Alex made my experience stress-free. Highly recommend. Also shout out to King Solomon and the other friendly gentleman that wore a cool belt (you know who you are )

I bought a used CPO truck from Jordan. My salesman, Tim Lee, was very attentive, knowledgeable and…read moreengaged in the whole process. I've bought a dozen cars in my time. Working with Tim and the managers at Jordan definitely ranks up as one of the best sales experiences I've had. There was an issue with possibly not driving the truck off the lot that day. Tim, managers, and repair people worked to ensure I drove off in the vehicle I wanted. I highly recommend Jordan, Tim Lee and the whole team. It was a very positive experience.

First the good - Joe is a great salesman. Very responsive and knew his inventory. He is the…read morereason this isn't a one star review. Then the bad. USAA members - they do not want your business. They are very slow and, according to their finance guy Ray, "don't like doing business with them." How World Car lives in San Antonio and has employees like Ray confuses me. Ray was rude to USAA financing on the phone (watched that live) and personally rude to me. If the GM has not gotten involved, I would have left. Their paperwork processes are horrible. We had the deal done - and I waited in the dealership for 4 hours. I wish I could have taken a nap. The car had a flat tire. No biggie, they offered to replace it. But no one replaces one tire and they wouldn't replace two. So, I offered to buy the second since it is unsafe to have one mismatched tire. They couldn't make that happen - so I have to go find a replacement tire on my own. You always want to feel good about purchasing a new car. Joe can hook you up with that feeling but every other part of this dealership will leave you wishing you had gone somewhere else.

This was, unfortunately, the worst car-buying experience I have ever had. While Robert Silvia, the…read moresalesperson who assisted me, was pleasant, professional, and easy to work with, the overall experience was overshadowed by the dealership's management. The primary issue was the level of customer service I received from the General Manager, Ramsey. Throughout the process, I found his communication to be dismissive, unprofessional, and lacking the respect customers deserve. Buying a vehicle is a significant decision, and I expected a much higher level of professionalism. The experience left me disappointed and unwilling to return or recommend this dealership to others. In hindsight, I regret not staying with Ancira and consider this a valuable lesson learned.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

MJ, Chris, and Kevin took great care of me when I came in to test drive a Tiguan. They had the car…read moreready in just a day after I said I was interested. Bought the Tiguan. Love the car. Would totally do it again. I also appreciate the transparency in posting the KBB FMV next to their asking price on their website.