My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

My sales rep Zeus was wonderful, very knowledgeable and helpful. Anytime I'm in the market for a…read morecar City Chevrolet will be my go to.

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.

Mr. Lamar Crenshaw set everything up from the start of this purchase. He set the standard and his…read moreentire team with BJ, Ivan , and Amanda showed up and showed out. BJ has been absolutely amazing to work with. He has been extremely informative and patient throughout this entire process. I look forward to my long relationship with Lexus moving forward. I failed to mention Ivan who was awesome as well. If there was an issue, he solved it immediately. When I say 98% of those assisting in this purchase were all fantastic. This amazing team of Lamar BJ, Ivan, and Amanda were all a pleasure to work with. Lexus is the place for me going forward! 2026 Lexus RX Premium Plus was the one for me and I love it!

I had my usual appointment for an oil change for my 2018 Lexus RX and to my surprise, I was told by…read moreservice advisor David that it was $185 now for the standard oil change. I previously paid $145 in December 2025 for the same one which I thought was expensive then. He explained the rising cost of labor and parts. I declined and went to Firestone for their Full synthetic oil change and was charged $98 with a $25 coupon plus I received an additional $25 Mastercard gift card. I looked into what I paid on my other cars for their oil changes. My 2020 Dodge Ram, I paid $80 for my oil change in April. My 2014 BMW, is $199 for three oil changes on promotion and My 2012 Honda is $80. Due to this absurd quote that Hendrick quoted me, I asked several of my friends and family what they pay on average and no one has paid over $100. $185 is concerning, considering when I purchased the vehicle in 2020, I was paying $99 for oil changes. That is a 187% increase!!!

* If you are selling your car, go to EchoPark. Steve was personable, direct and helpful with…read moreassessing the value of my car. Cassie sealed the deal with paperwork necessary to transfer the title and process the payment. The facility is clean, the team is friendly and service is fast. Pro-Tip complete the questions online in advance to help speed up the process and for easy access to your quote.

I was asked to sell my MIL's car for the Family, so I looked up prices on Kelly Blue Book, Carmax,…read moreetc. and requested quotes online. Carmax (CM) offered us $3,400 but lowered it to $3,000 when I brought the car in. EchoPark (EP) offered $4,700. Mind you this is an 18 year old Honda. I'd never heard of EP, so I was skeptical that the offer would also be significantly less once I brought the car in. I texted with Chentel about the necessary paperwork and options since my MIL is in Assisted Living. I talked to Chrystal the next day and scheduled an appointment. Ben processed and evaluated the car. EP honored the Online Offer even though they found a chip in the windshield even CM hadn't seen. I called my MIL to come sign and we were in and out within an hour (I don't remember the name of the young lady who processed the paperwork, but she's learning Korean). I've bought / sold 13 BMWs in my life and the experience with EP rivaled my experience with the best BMW Dealerships. When we left about 7:00 pm on Valentine's Day, I was impressed to talk with the Sales Manager and General Manager...both had been working the Front Desk on the "Holiday." Kudos to all!

I live in the Madison, Wisconsin area and have been looking nationwide for a nice 2018-2019…read moreMercedes GLS 550. I called Amin about the 2018 GLS 550 in stock. He assured me it was a great vehicle. I made the commitment to buy it, so I flew from Madison, WI to Charlotte. Amin picked me up at the airport and the car did not disappoint! The transaction went smooth and I was off driving the GLS550 back to WI, a 13hr trek! I was a bit nervous about a potential breakdown, but to my pleasant surprise it performed very well. There was a brake shimmy so I called Amin about it and he made it right with me and I am a happy camper with this 2018 GLS 550 ! Thank you Amin for making this a very pleasant experience and I do recommend checking out their inventory, or let him know what you want to buy. Amin is a very personable and customer focused businessman. Best regards, Keith

I recently purchased a Porsche Cayenne S from Carolina Auto Imports, and the experience was…read moretop-tier. The customer service and communication were truly exceptional, with staff that are professional, knowledgeable, and genuinely focused on making the buying process seamless. They provided clear, transparent information, making the entire transaction stress-free. If you are looking for high-quality vehicles and unmatched service, I highly recommend them. Key Highlights: Superb Communication: Kept me informed throughout the entire process. Customer-Focused: Professional and friendly staff made me feel valued. Quality Inventory: The Cayenne S was in immaculate condition. Highly Recommended: An honest, straightforward dealership.

Demetrius and Paul did a great job. I totally recommend this location. Found the car online and…read moredrove an hour to pick it up.

Paul and Johnnie very great guys! Informative, Communicative, and Honest! They made a stressful…read moreprocess an easier one. Highly recommended!

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

They're not selling cars because their attitude is piss poor. Just rude, weird, and nasty.read more

Came in on a whim looking for a new car. I wasn't necessarily leaning into anything, but Brittney…read moreshowed us a few cars that I really liked with many of the upgrades I'd want! I left the first day and told her we'd likely return but also wanted time to think about it and shop around. She followed up via text the next day and so we ended up returning the day after. I test drove 2 vehicles and found the perfect one! The process was seamless and the customer service here is great.

Because I needed to buy a car, I went to many places where cars were sold. I can say that this is…read morethe only place where I had the best experience. It was Dbacon who received us. This is my first car, so I don't have many ideas, but Dbacon has been providing me with detailed car introductions in order to help me buy my favorite car. I have to say he is very professional, he can quickly answer all the questions I ask about the car. Lindsay is the superior of Dbacon and she is very enthusiastic. She also came to help me and gave me substantial advice. I think they helped us from the perspective of consumers, and I got the best experience! In the end, I bought my first car here. Choose them!!!

I would strongly recommend that anyone considering purchasing a vehicle from East Charlotte Nissan…read morecarefully review every single document before signing anything. I purchased a used 2022 Honda Passport from this dealership and the experience after the sale has been extremely concerning. The vehicle was advertised online for approximately $30,000. After completing the purchase, I discovered that the contract listed the vehicle's cash price as $32,353.13, before a separate $999 dealer/doc fee. When I asked why the price was substantially higher than the advertised price, I was given multiple different explanations, including "ASC reconditioning" and later "add-ons." Despite repeatedly asking for an itemized explanation of the difference, I still have not received a clear answer or documentation explaining exactly where the additional amount came from. Even more concerning, a $2,700 maintenance contract was added to my purchase. During the finance process, I specifically told the finance manager three separate times that I did not want a maintenance plan, extended warranty, or GAP insurance. After discovering the maintenance contract in my paperwork, I contacted the finance manager and was initially told that the maintenance plan was required and could not be removed. After I continued questioning the charge, his position changed and I was eventually told that I could cancel it and was sent a cancellation form. If a product is truly mandatory, why was I initially told it could not be removed and then later given paperwork to cancel it? I also repeatedly asked for the contact information for a general manager because I wanted to resolve the issue with someone in management. The finance manager refused to provide that information three separate times. I then contacted the sales assistant who helped me with the purchase and later the dealership's title clerk. I have made repeated attempts to get a straightforward explanation and resolve this directly. Instead, I have been passed from person to person without anyone taking responsibility for explaining the transaction. After finally receiving the GM's extension from the title clerk...I still have not received a phone call back from the General Manager, despite calling and leaving multiple voicemails. I have since reported the matter to the North Carolina Attorney General and NCDMV and have also contacted the FTC. I am pursuing those avenues because I believe the circumstances warrant investigation. What is most frustrating is that I am not asking for special treatment or trying to undo a purchase simply because I changed my mind. I am asking for an explanation of charges I did not understand I was agreeing to and for a product I specifically declined. My advice to anyone shopping here: do not rely on verbal assurances. Get everything in writing, compare the advertised price to the final paperwork line by line, and read every page of the finance documents before signing. This is the worst experience I've ever had with a car dealership. Find somewhere else to buy that actually deserves your business.

I purchased a 2018 Kia from Town & Country on Saturday on Monday the car, stalled and and left my…read morenine month pregnant daughter stranded in the middle of the street after reaching out to the dealership. I was told to bring the car back so I drove the car myself back to the dealership as it stalled on me multiple times when I arrived to the dealership I was pleasantly greeted however it has turned sour every since they first asked me to drive the stolen car to another dealership to be checked out then after the refusing, they had me wait another hour and a half to offer me one of the raggedy cars they had on the lot in exchange for the car that I had purchased once I denied it. I explained to them that I just would like a refund because I do not trust anything that they sell after that they had me weigh another hour and a half in order to process the refund that's not my concern. My concern is they only process half of the refill which was 1/2 of the payment back to my debit card and the other half I had to wait to pick up the next day. Pick up the check today, Tuesday and went to Bank of America in which day bank with who's refusing to cash a check so I reached back out to town and country. Say hey listen I gave you guys cash. They're refusing to cash a check what is the next step? There's nothing I can do so basically they're saying I have to take it to a check cashing place to cash the check for a fee, which is substantial 5% or I have to take it an deposit into my account which will hold this check for 3 to 4 days based off the check amount and the purchase of me getting for my daughter another because they're out here selling junk buyers beware they will sell you a piece of sh*t and smile in your face!

Town and Country Ford Service Center…read more View all Town and Country Ford Service Center 4.5 (672) Small businessAuto repair shop in Charlotte, North CarolinaClosed Overview Products Services Reviews Photos By owner About Free Vehicle Appraisal Google review summary 5 4 3 2 1 4.5 (672) Reviews All loaner car11 tire rotation10 appointment scheduling18 wait time18 +6 Sort by Most relevant Newest Highest Lowest Tim Alexander 7 reviews·3 photos purchased a ecoboost last friday and didn't like. I asked for my dark horse back and wouldn't do it. I was upside down on any of my vehicles untIl I did trade with Town and Country. They are always short staff and never reply to you. They ... More mike cassidy 6 reviews a month ago My service advisor, Daniel, did a great job keeping me updated throughout the recall repair process. He was professional, communicative, and made sure I knew what was happening with my vehicle. ... More Town and Country Ford Service Center (Owner) 4 weeks ago Mike, We appreciate you bringing your experience to our attention. If you are willing, please contact us at (704) 774-4191 so we can work to make things right. We look forward to hearing from you. Rockybell Ortiz 4 reviews·1 photo 5 months ago Not sure I've had my 2025 Bronco Sport for around 6 months and I had an error message on my dashboard. I brought it to the dealer and they were honest to say they didn't know what was going on. They kept the car, gave me a loaner and few days later ... More Photo 1 in review by Rockybell Ortiz 1 Town and Country Ford Service Center (Owner) 5 months ago We're thrilled to hear that our team was able to provide honest and efficient service for your 2025 Bronco Sport! We pride ourselves on taking good care of our customers and their vehicles. Thanks for choosing us to keep your ride performing at its best. Vee Herron 5 reviews 3 weeks ago New Great price Greeting was extremely warm & friendly. Everyone was professional w/sharing details of my service request & directing next steps. Missing the call & text that service was complete, Wendy calmly told it was perfectly fine to take my time looking at other vehicles. From beginning to end, I had a wonderful experience. ... More Town and Country Ford Service Center (Owner) 3 weeks ago Thank you, Vee! The team here takes real pride in making every visit comfortable, and we're glad that came through from start to finish. Book online Tim Alexander 7 reviews·3 photos 10 minutes ago New purchased a ecoboost last friday and didn't like. I asked for my dark horse back and wouldn't do it. I was upside down on any of my vehicles untIl I did trade with Town and Country. They are always short staff and never reply to you. They added 19000 dollars to my trade without my knowledge. I never met with a finance person to go over details. The sales guy did my paperwork and never went over any numbers. I want to get out of this ecoboost they put me in. The second day i wanted my ddark horse. Back. They would not do it. They are crooks! Iwant out of this ecboost and to a real mustang. They should have to eat some of this upside down money and put me in what I want. Thank you Carl and Garrett for putting me un thias situation!!!