First-time experience with service for my vehicle at Hendrix Lexus. Everyone was helpful and answered my questions quickly. The 20K mile service time took less than expected. Chase, a Concierge Specialist, was thorough and walked me through how to activate Enform Remote and Safety Connect. As a young person, he was professional, patient, and very knowledgeable. I very much appreciated his help. Perks: great location, friendly atmosphere and the coffee and water options are fantastic! read more

I had my usual appointment for an oil change for my 2018 Lexus RX and to my surprise, I was told by service advisor David that it was $185 now for the standard oil change. I previously paid $145 in December 2025 for the same one which I thought was expensive then. He explained the rising cost of labor and parts. I declined and went to Firestone for their Full synthetic oil change and was charged $98 with a $25 coupon plus I received an additional $25 Mastercard gift card. I looked into what I paid on my other cars for their oil changes. My 2020 Dodge Ram, I paid $80 for my oil change in April. My 2014 BMW, is $199 for three oil changes on promotion and My 2012 Honda is $80. Due to this absurd quote that Hendrick quoted me, I asked several of my friends and family what they pay on average and no one has paid over $100. $185 is concerning, considering when I purchased the vehicle in 2020, I was paying $99 for oil changes. That is a 187% increase!!! read more

I waited a few months to write a review as I needed time to comprehend all that transpired. I have owned Lexus IS's since 2007 and absolutely love this car. I moved to Charlotte from California where service was 5-star! I have had nothing but headaches with service. I would get a different answer every time I took my car in for service. I spoke with the manager and he agreed that my issues were valid and said he would use it as a "teachable moment" for his service techs. One tech would say the car was in "great condition" and I would go back in a few months later and the tech would state multiple issues were present. Fast forward to March when I brought my car in for an estimate to fix damage my car sustained when I ran over an object in the road. The tech sent his "video" analysis of my car stating he could not work on my tires as they were after-market tires and he could not touch them. He went on to say that the brakes were also after-market and put on backwards, so he recommended I go back to the shop that did the brakes and have them fix them. Guess who did my brakes? Lexus! I chatted with the very nice service advisor and told her that was a very disappointing response from the tech. He clearly does not know what he is doing. He then tells me he is going to leave the brakes on backwards because they already have a wear pattern and they would be good to go. Thankfully, the manager stepped in and said they would replace the brakes. After getting quotes to fix my car, I decided to trade it in and buy a new 2025 Lexus IS F Sport (gorgeous car). Jasmine was my sales lady and she was very nice and tried her best to make the purchase go smoothly. She was the only person at the dealership that did her job well! I agree with the other reviews stating Lamar is lacking in his job skills. His offer for my car was insulting and I almost walked out the door. I countered and we agreed on a price that was "bearable". I had a rental car during the week it took for an estimate on my car and was told I could leave the rental at the dealership and they would get it back to Enterprise. Was I surprised when I got a call from Jasmine 7 days later asking when I was coming to pick up the rental car! Needless to say, I was mad and told them they would be paying the $400 charges for the rental that sat in their parking lot for 7 days. They did pay that fee. My car came with tint that had bubbles in almost all windows. I asked for them to fix the bubbles since they charged me $600 for the tint. That process was as bad as the service center. When I picked up my car, there was glue drips all over the black leather back seat! I still cannot get all the drips off the seat. I hoped people writing reviews would bring about change at this dealership, but nothing changes. I have two friends that also use this dealership and state the same type of issues. I am seriously considering driving to another town for future service. Do better Hendrick! read more

Mr. Lamar Crenshaw set everything up from the start of this purchase. He set the standard and his entire team with BJ, Ivan , and Amanda showed up and showed out. BJ has been absolutely amazing to work with. He has been extremely informative and patient throughout this entire process. I look forward to my long relationship with Lexus moving forward. I failed to mention Ivan who was awesome as well. If there was an issue, he solved it immediately. When I say 98% of those assisting in this purchase were all fantastic. This amazing team of Lamar BJ, Ivan, and Amanda were all a pleasure to work with. Lexus is the place for me going forward! 2026 Lexus RX Premium Plus was the one for me and I love it! read more

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Lamar is hands down the worst part of the experience. He comes across as disorganized, dismissive, and completely uninterested in helping customers. Every interaction with him feels like you're inconveniencing him, and instead of solving problems, he either avoids them or makes them worse. There's zero accountability and even less professionalism. Honestly, it's hard to believe he's in a leadership role when the rest of the team is clearly trying to do the right thing. If you get stuck dealing with Lamar, expect frustration, wasted time, and no real resolution. Do yourself a favor--work with literally anyone else. read more

Lamar, the "manager". Is terrible at his job. I put that in quotes cause he claims to be one but I think a 5 year old would be a better manager. The interaction with him will make me never buy a overpriced Toyota read more

I love my Lexus dealership on Independence in Charlotte. I work with Michael Mirek and he is always helpful and honest with me. I never feel like he is selling me services I do not need. read more

They promised to match a deal I got from an out of state dealer, but I had to visit their dealership in person because they couldn't do it over the phone. I drove 30 minutes just to find out that they wouldn't price match the deal and even added over $1,000 in dealer add-ons that they hadn't mentioned when I called. I strongly advise against visiting this dealership. read more

I tried to purchase a car over there and was looking at another one at another dealership too. The other dealership (that was owned by the same owner) gave me a better deal. We were down to $500 and Lexus would not negotiate any further. The awesome salesman (Kelvin) tried really hard to get this done for me but apparently the finance manager would not budge. Im really sorry that Kelvin did not get this sale as he worked really hard on it. I did bring my new Lexus over to the technology department the day after I purchased my car from the other dealership and I would like to give Amber a 5 Star review for her helping me. She is a sweetheart and showed me so much on my car. I really appreciate her and she deserves the 5 Star Review. Please give this to her, I could not make a 2nd review on this. read more

Hendrick Lexus Charlotte - Car Dealers Near Me - Charlotte, North Carolina

Lamar is the best. i wouldn't buy a car anywhere else. i have bought several cars at Hendrick Lexus and it's the only car dealer that i trust. they are very up front with everything and always have the time to help if needed. read more

I recently purchased a car from Hendrick Lexus on Independence Blvd and worked with Bruce Fredette. Bruce was wonderful to work with and made the process smooth and stress free. He was patient, diligent and very respectful of my time. I also finalized the transaction with Ivan who also made the transaction very easy with little fuss. It was one of the most pleasant car buying experiences I have had in a long time. Thank you to the wonderful sales team at Hendrick Lexus! read more

My salesman Duke was extremely helpful and courteous. He assisted me is making a great choice. Also after my purchase he continued to check in with me. Always available for any questions I may have. Rebecca helped showing me all the car features. She was very patient and quite knowledgeable. I highly recommend this Lexus dealership. They are No. One in my book. Simply GREAT! read more

They don't give details over the phone. Crazy people I'll never shop there again. What they do is a total bait and switch all they care about is getting you into the store to stress you. read more

The sales person, Patrick was great to work with. The sales manager's attitude toward my sister & I was sub-standard; unprofessional. ? Wondering if the way he spoke to us would be better if we had a male friend with us during this car buying negotiation process. read more

Never come here. You will be treated poorly and will be sold a lemon. They do bunch of hidden fees.

Horrendously sketchy and I can't begin to tell you how rude their manager, Lamar, is. Just wanted to match a price. Lied about the dealer addons multiple times. I guess some people just can't be honest, transparent and upfront over the phone. read more

Great dealership. Great management and people. Thank you Hendrick Lexus for amazing that is the real truth. Real customers. Not just shoppers. Real reviewers who actually live in the area. Thank you HLX! read more

I have never been treated so poorly at a dealership in my life. From the moment I walked in, I asked over and over, five or six times to test drive the car I was interested in. They flat-out ignored me and dragged me straight into the business office to start paperwork on a car I hadn't even driven yet. Who does that? When I finally got to test drive it, after signing paperwork, the car didn't even have the features I specifically said I wanted. And instead of owning their mistake, they told me I was basically "stuck" with it. No apology. No solution. Nothing. Then the story changed again, they suddenly told me the car I actually wanted would require $8,000 down, and then had the nerve to say my credit "wasn't good enough" even though my credit score is absolutely fine. The attitude, the rudeness, the lies, and the pressure... it was disgusting. I felt talked down to, dismissed, and completely disrespected. What's even worse? They flat-out refused to fix anything. Didn't care one bit about the fact that they misled me from the second I walked in the door. The whole place felt shady, like the goal is to trap people into deals they didn't agree to. If you value honesty, respect, or basic human decency, run the other way. This dealership does NOT care about customers, only about trapping you and blaming you when you call them out. I walked out feeling absolutely sick to my stomach with how I was treated. Don't let this place do the same to you. read more

More upfront honesty would be nice Lies about dealer ad ons and really makes it seems like they don't want to sell. Talk very aggressively to you as well, maybe to try to intimidate you. Save your time and money and stay away read more

typical shady dealership sales tactics. vague numbers over the phone, insisting on getting you to the dealership only to hit you with $1200 + of dealer ads even after claiming to to not have dealer ads over the phone. read more

Jasmine was truly a breath of fresh air. After a really disappointing experience at another dealership, I was feeling frustrated and guarded, but Jasmine completely turned that around. She was incredibly kind, patient, and genuine from start to finish. She didn't make me feel pressured at all and took the time to answer every question, ensuring I felt comfortable every step of the way. I'm so grateful to have met her and look forward to working with her again in the future. read more

Very helpful and profession service advisors. Great responses to any concerns from service manage.

I am very pleased with the service I receive when I am at the Charlotte Lexus Dealership. Vanessa Hardly has been very helpful in assuring that my inquires are promptly communicated and addressed. She always demonstrates professionalism, patience and is very respectful. During the recent snow, I was in possession of a loaner as my car was being serviced. I was unable to return the care as scheduled due to the weather, which concerned me. However after communicating with Vanessa, she was very understanding which was reassuring that all was well and just keep her posted as to when I could safely return the car. I appreciated very much the way she communicated with me during the winter weather. She's a keeper! Thank you for all you do at this dealership. You run a very close race with Northlake Lexus! Thank you and I appreciate all you do for me. read more

purchased a used vehicle from them. in the written offer to them which they accepted I specified that the problem of the car constantly pulling to the right to be fixed. They delivered the vehicle to me. It was never fixed. I asked them to cover the cost of having the problem fixed locally (I live over 3 hours from them), they totally ghosted me. The salesman, the used car manager, and the woman that handles the contract/financing. So damn glad I didn't waste a huge amount of money buying the warranty they pushed. TERRIBLE service. will never buy from them again and post my experience everywhere I can. read more

I have bought 5 cars at Hendrick Lexus and I really like the product. Also, I have had good service experience at Hendrick Lexus when I've needed MAJOR repairs. Having said that, I just had the 15,000 mile service done on my 2024 TX 350. The service entailed a tire rotation, fluid top off, and front/rear wiper blade replacement (no oil or filter change). Cost: $400.23. I can have this service done, with oil change, at an independent shop for under $100 without voiding my warranty. I won't use Hendrick Lexus anymore for routine service unless there is no other choice. read more

I just purchased my fourth Lexus from Robin Hill. She is one of the many reasons I choose to purchase from Hendrick Lexus. I always receive excellent customer service and a great experience. My new 2023 NX350 is exactly what my family needed for college roadtrips and Robin delivered. I never second guess my choice of purchasing a Lexus. I feel, safe, comfortable while driving in luxury and style. Donte Small is my Elite Lexus financial expert and he ensures I understand my purchase options, maintenance packages and service agreements during the process. I give him a challenge on the rates every time, but I know I received the best affordable price. Plus, I'm protected and covered for those unexpected expenses. Kimmy was my technology support specialist with my recent experience. She was very knowledgeable, understanding and helpful. I'm not great with technology in vehicles but she definitely made it easy for me. She assisted with setting up my wifi, Bluetooth connection and taught me how to use the navigation system which is important for these long trips. This new Lexus is equipped with the best features that are mostly overlooked but she took time to explain the little things like how to unlock the door, change the wiper speed and place the car in park. Seems simple but needed explanation for drivers like me. I couldn't be happier with my team at Lexus and my new 2023!! I'll be back in about 36 months or less to buy another one. Lol Love my Lexus Family! Tanya read more

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Unseemly practices and unethical. Will not provide the dad gum price of what you pay over the phone. Sad some dealerships still think it's 1984. read more

I have owned 5 Lexus cars starting with the 1989 LS 400 to the 2019 RX 450h F Sport I now own. Hendrick's compares equally with JM Lexus of S. Florida except they don't have an on-site manicurist that my wife loved. They are prompt, honest and always exceed our expectations. A superior dealership. Bob and Heather read more

This dealer used by my go-to for best service but no longer. $600 for just an estimate of my Tunda AC and zero fixes. After, I invested with another shop and have all kinds of ideas as what might be going on. Why didn't Hendrick even try the small things before saying dunno? Won't be back. read more

I am so happy that I had the best technology teacher today. Amanda Rivera was so patient with me as I was trying to figure out my new Lexus NX. I am a senior citizen who is very afraid of technology and Amanda went very slow with her explanations and she reassured me as I tried to understand. Her kindness and positive attitude made for a successful day. read more

They took care of my car issues. Always attentive to any issue i may have XO they have friendly service people

Quick and reliable service! Vanessa was so helpful and friendly, and boy, does she know her stuff! The service was amazing and professional. Came for a checkup for my hybrid and she made sure we knew all our options. She even honored our warranty so we paid a lot less. She guided us through the whole process and we were in and out! Will definitely be back for our maintenance needs. read more

I have been buying cars for 50+ years and this was by far my best experience. The sales rep was great. Thomas j Bridges (T J) was great. Never pushed answered our questions, gave us a good price on my turn in vehicle and the RX350 we drove off in. Really a good expierence. Ask for TJ if you want a Lexus. read more

They have literally the worst follow up and sales process I have ever seen in "luxury" dealership. They are also way overpriced compared to the regional market. There sales managers and staff could use some sales 101 training. Thankfully I kept shopping and purchased a new SUV elsewhere. read more

Took my car for routine maintenance check up. They took really good care of the car as well as gave great professional correspondence. While you're waiting on your car, your key person sends you text messages giving you the details of your car. Hendricks definitely makes you feel pretty welcome with snacks, coffee and pleasant customer care. Kudos to our customer service and care representative vanessa, thank you for the great service. read more

Hendrick Lexus Charlotte - Entrance to hendricks lexus - Car Dealers Near Me - Charlotte, North Carolina

I purchased a car from them back in October by the middle of December I needed $3000 worth of work and because this car was used, although it was certified through Lexus they tried to leave me with this bill have to go back-and-forth with the service manager, and the sales manager and calling Lexus the corporate office they decided to pay the bill and it was since on the car and also my hatchback wouldn't open without making noise. I also put $3500 down on this car and now I have to go to motor vehicles to get my registration I've never purchased a car from a dealership and had to go to motor vehicles and pay for the registration until a year later the registration and all of that was included so I will never purchase a car from Lexus again on top of our already came there with issues because I have a car that I I still have nine more months making payments for, and my transmission went so these folks knew that I was already going through something with having a car that I only have a few more months to make payments read more

Shout out to all Veterans! Hendrick Lexus on Independence is amazing! They will treat you with the respect and honor you deserve. Also, of course Lexus is the most dependable car on the road today. If anyone is looking to purchase a vehicle, please consider the advice of this retired Air Force 0-3E. You will be very happy with the service you receive. Additionally, since tariffs may be in our near future, this may be the best time to purchase a new car! When you are ready, Hendrick Lexus is the place! read more

We went to Hendrick Lexus looking for a UX. We were ready to buy and FWIW, we were dressed as if we could afford it. Our salesperson could not have been worse. He acted as if he was doing us a favor by waiting on us. He showed us one car with next to no conversation. As I sat in it, I asked him to tell me about it. He gave maybe three or four sentences of the absolute basics. He never offered us a test drive. Then he walked us across the entire parking lot to see another car. When we got there, it had a sold sticker on it. All he said was, "oh, I guess it sold." Shouldn't he have known? And instead of taking us on a hike, isn't it customary to bring the car around? SMH As we tried to leave, he wanted to I introduce us to his sales manager. It wasn't until the manager appeared that he offered us a test drive. Just a horrible customer experience. I can't even imagine having to deal with them on an ongoing basis as a Lexus owner. Cross them off the list! read more

I am enraged. Stuck in the loaner with a hot mask since I'm doing errands. The guy didn't even give me paperwork n they WTH can't find my car which was supposed to be only a quick service. read more

Hendrick Lexus Charlotte - Bay - Car Dealers Near Me - Charlotte, North Carolina

So I would of let it go but... So we bought a used car for a large price tag (close to the new car price of some other makes of car that are not Lexus). Though because it was Lexus and coming from the dealership thought it would be ok. I understand buyer beware on used cars especially since NC has no lemon laws for used cars. The salesperson offered us a dealer warranty program to purchase, that we were actually interested in, that the dealership then told us our car was not eligible for. That should have been our first red flag, despite all the assurances and paperwork showing all the work they had done on the car. So we thought that it was in good shape, given the documentation and assurances by the salesperson. Less than three weeks of having the car the engine light comes on. Ended up having to take it to the mechanic turns out part the vehicle emissions control system was bad. Something that we were told shouldn't have allowed the car to pass inspection, but wouldn't hurt us to drive it. While fishy since the light stayed off about a week so most likely was bad when sold to us, but could have been just our bad luck that it broke so soon after getting the car (that was "supposed to be in such good shape and would last us a long time without needing to be serviced"). That fix ended up costing us about another $1,000. While irritating that is what you expect to occasionally happen when buying a used car even from a dealership. So would have let it go at that and not said anything. But less than 2 months into owning the car now the engine light is back on with a new problem that we are waiting to hear back on what the new problem is and what it will cost and been in the shop 3 days already. I could have even let that go. Because once again a used car and salespeople lie and I am an easy going person. And not like we could do much about it anyway since we bought it outright as is. But while the car is in the shop for what is looking to be another very costly repair for a car that was supposed to be in good shape in less than 2 months of ownership, we get in the mail a letter from the dealership we bought the car from (that would not let us buy their extended warranty deal) telling us that our car did not have a warranty program with them and that we should really think about getting one with them since without it we would be liable for any costly repairs that a vehicle could suffer. That is the straw that broke the camel's back as it added insult to injury. The language I would use if I wasn't an adult right now about how mad I am about this situation would make a sailor blush. In no universe should it be acceptable that you spend a small fortune for a vehicle that is supposed to be in excellent condition and it have to go into the shop not once but twice for costly repairs in less than 2 months of ownership. The reports about the condition of the car were very obviously misrepresented by the dealership. Add to that them obviously knowing this because they offered the extended warranty service at first then came back and said oops our bad you can't have it, but are now trying to sell us one again saying the car should be eligible now that we fixed the issues would seem to show they knew exactly what they were doing. If that is the type of service you can expect from this Lexus dealership my recommendation for anyone else would be to shop elsewhere. Especially if you are buying a used car from them. Buyer definitely beware. read more