This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

I have never been so disappointed or disgusted with a dealership…read more First off let me say I am a young-ish tattooed male and I like wearing tank tops. I understand I don't look like the regular customer there but that shouldn't matter. I couldn't get one salesman to help me, not a single one. I shouldn't have to show them photos of my house or my 4 other cars to be taken seriously. Years ago my grandfather (Ignacio Bruno) showed up after work in his uniform to buy a car for grandma. They laughed at him and asked what he possibly wanted (referring to his dirty uniform, ignorant to the fact he owned the company he had patched on his shoulders.) He laughed and walked across the lot to the Jaguar dealership and bought TWO cars cash on the spot (gramps only dealt in $100s). He and my dad drove them to the HOI and told the salesmen they should have taken him seriously. Thought maybe they learned a lesson. Apparently not. I stopped going there a year ago. Today I get very rude, very snide texts from the House of Imports because I didn't want the unnecessary appointment they were trying to make for me. Not a good look....maybe it's time for a Jaguar?

Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

Be wary of buying a vehicle from this dealership. I originally spoke with Patrick over the phone…read moreabout a new RAV4 I saw online, but unfortunately, it was already unavailable. Patrick offered me an alternative, but it was the wrong color and packed with overpriced dealer extras I didn't want (including door edge guards). After I explained my preferences, he sent me a link to a perfect option arriving in about a month. I was elated and ready to drive 45 minutes just to put down a deposit. Then came the official quote. The base selling price--before any taxes or fees--was even higher than the over-accessorized alternative he had first pitched. When I told him I wasn't interested, Patrick actually tells me that the total was higher because of taxes and fees... as if I didn't know how buying a car works. This isn't my first vehicle; I am fully aware that taxes and registration are standard. The real issue was that they added over $1,500 in unwanted dealer add-ons (including "elite door cups/edge guards") into the pre-tax price. Patrick claims these extras are standard. So had I agreed to purchase the alternative vehicle that was being sold with edge guards, I'd also be acquiring "elite door cups"? Patrick then tried to justify the markup because RAV4s are so popular and "pre-sold before they even reach the lot." To me, it just felt like they were exploiting Toyota's high demand to take advantage of customers. I chose AutoNation specifically because of their "haggle-free" reputation. I didn't want to play games; I just wanted to pay a fair, transparent price. In fact, if that first alternative vehicle had been the right color, I would have bought it without a fight. I wasn't looking for discounts or freebies--just honesty. Dealing with Patrick at Autonation has reminded me just how annoying car buying can be. Do your research before coming here. Plenty of other dealerships have access to the exact same inventory without forcing you to pay for extras you don't want or need.

I purchased a used 2021 Honda Civic from these folks, and I'm very happy with my experience. I…read morecalled about the car a week prior, and Paul was happy to answer all my questions about it. The day of, I showed up and I was promptly helped out by sales associate Freddy. They were happy to negotiate to a fair price, and I didn't feel they were trying to swindle me in any way. In the price breakdown, they were clear about what was optional, and there were no unnecessary add-ons. Likewise, I didn't feel like they pressured me into buying their warranties or extra services in the finance office. Buying a car is stressful, but the folks here made it streamlined and simple. I would be happy to come back here for my next vehicle purchase. Thank you for helping me buy my first car!

This review is for the service department…read more Took my vehicle in for wheel alignment . Everything went well until I got home and took a closer look at the computerized wheel alignment report. Right front caster is out of limits by 1 degree and in red. Granted is out by very little but the fact that they just let it go tells me the degree of workmanship at Buena Park Honda. It would have taken very little time to do the adjustment but it's close enough, I guess. Now I'm I going to take it back and loose another 3 hours of my time, probably not. Would I trust them with more technical and complicated jobs, NO!

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Don't bother with the service department…read more Bad communication. Car was there for two days, hardly any service was preformed. My car needed software updates that would prevent unnecessary warning lights, was immediately told by the service advisor that there "weren't any updates. I checked" In reality, only the technician can see software updates when they hook up your vehicle to their computer. When I asked for an estimated day of completion, Lou replied "Dunno. Could be 2 days, could be 10..." Paperwork stated AC hissing sound was identified. I was told "it's supposed to sound that way." No requested software updates were performed, because I got another warning light immediately on the drive home. Recall service was not performed. Lou told me the dealer would only let them order one part at a time and there were 9 people ahead of me. Everything about this interaction had a "meh" attitude to it. It was a complete waste of my time, and I spent two full days without a vehicle. Days later, I took my vehicle to Cerritos Dodge. Over 20 different software updates were performed that affect each of the vehicles operational modules. Big difference from "there's none." They also completed the recall service while Buena Park is still waiting to order parts one by one for 9 different customers. I also had a rental provided to me while my vehicle was in for service. The experience was night and day. Seriously, do not waste your time with Buena Park "Premier" CDJR Service.

I purchased bmw 330e dravit grey from this place. The salesman named Ernesto was very professional…read moreand kind. He was more than willing to help me learn the specifics of car including all the features. He also went above and beyond to help me with practical tips on driving in frweway vs city, as am new to US driving. Overall I had a good experience purchasing the car. Will recommend this place.

First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

WILL SELL YOU VEHICLE WITH POOR QUALITY TIRES!!!!!! NO REGARD TO YOUR SAFETY!…read more STAY AWAY FROM CARMAX ESPECIALLY BUENA PARK location. STAFF IS FINE SELLING VEHICLES AT SUBPAR because it falls within their BS policy. NO "GOOD FAITH" practices!!! Should have read their reviews before going in. Seems i'm not the only one that had issues with tires after purchase. Was smart enough to take vehicle to personal mechanic right after purchase to make sure vehicle wasn't a lemon. My trusted mechanic is the ones that found the cracks in tires. I knew the tread was subpar...but add cracked tires and it was concerning as I have long commutes for work. Called twice only to be told I'd get a call back and ghosted. So I drove back to buena park to speak to service manager. My concern was brushed off multiple times and they kept trying to show me how the treading met their policy requirements for "just good enough to pass." I kept telling them I was concerned about the cracks..not the poor quality treading. Employees/managers claim their policy BS rather than show "good faith" in actually resolving the issue. I was told "just return the vehicle"...as if the process of finding a vehicle, dealing with paperwork, wait time, and insurance was something i wanted to do all over again after thinking I finally secured a vehicle. The transmission never got flushed either..so I spent out of pocket to do that and new set of tires. Typical act nice enough to get you through the papers and then leave you high and dry if you have any issues. As a female the male staff treated me like I was an idiot and kept brushing my concerns off. I've had better experience at private dealer, but i guess to be expected from big name company.

I had leased my car and was coming to the end of my lease. Zach and Rodrigo were helpful in…read morepurchasing my lease. They were attentive and willing to answer any questions I had. Thank you Buena Park Nissan for hiring such awesome people!

This review is based on our buying experience with Sunny and the Finance guy Milton ! They both did…read moreeverything they could give us the best deal possible . We are so in love with our 2024 Nissan Titan and I'm so glad we decided to buy a truck from this dealership ! We will be sending friends and family here !

If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken…read moreGrody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience!

I went to Ken Grody Ford with a car in mind that I had seen on their internet advertisement. They…read morehad that car, at that price. I didn't have to do much negotiating. They gave me what I wanted. The process was quick. Moe is awesome! Sandra is great!

So far, so good! Walked in to get some info, and walked out the next day with a new car. Score!…read more Tesla seems to offer really good deals from time to time, and they sold us on the model 3. The whole process was so easy, and hard to turn down. Rich, I believe, was our dealer and we had a great experience with him (sorry for all the silliness!). He walked us through the whole process, then connected us to the Tesla app to finish our application. By noon the next day, our car was already ready! Everyone here is very friendly and nice. Never has getting a new car felt so easy. And already in love with my new Tesla. I was nervous to drive it at first, but it is very easy to drive. Best of all, no more high priced gas to put in!

I recently brought my vehicle in to address a strange noise, and the experience was incredibly…read moredisappointing. After an inspection, I was informed that the issue was due to the axles needing lubrication. Despite the car being relatively new, I was told this is considered a "maintenance item" and is not covered under warranty. The final bill was **$500 just for axle lubrication**. Charging half a grand for a basic lubrication service is absolutely predatory and reinforces the worst stereotypes about dealership service costs. As a result of this experience, Tesla has officially lost a repeat customer. With the current market full of competitive EV manufacturers, there is no reason to stay loyal to a brand that rips off its owners for routine maintenance. I feel completely overcharged and undervalued as a client. **Avoid this service center if you value fair pricing.**

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

Nice people! Very quick to respond, offered quotes and availability immediately. They helped me…read morewith an interior detail and were very quick and efficient. Looking forward to having their service again. Thank you for cleaning my Tesla!