We flew down from East Tennessee to buy a car listed on their website. After multiple phone…read moreconversations, we show up. Address on the web site is a vacant building. They have now blocked our calls. Total waste of our time and money.

We spoke with Priscilla about what they had in stock, what we were looking for color wise and…read morePriscilla was extremely helpful she had the answers to all our questions and didn't have to refer to paperwork. She was o e of the easiest, helpful sales reps that I have ever had help us anywhere. Thank You for EVERYTHING MS. PRISCILLA!!! You're Simply the BEST!!!

The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

This is regarding our work with Keith Lawson at Veracity Auto. Just wanted to say thanks for…read morehelping us with that first deal on the Nissan Xterra. Our credit was near poor because of some bad decisions earlier in life. We paid the Xterra off and a few years later this led to a 700+ credit score and to getting my dream truck financed by Toyota Financial Services and will also lead us to our first house purchase. The Xterra was very clean and extremely reliable, and it was such a pleasure working with Keith. Honestly think if it wasn't for him we probably would have looked at other places before making a decision. Glad we bought from him. Thanks Keith and also gratitude to Veracity Auto for having such a great sales person and for helping to make this deal. Cheers!

***AVOID THIS BUSINESS*** ***AVOID THIS BUSINESS***…read more This business will treat you well until you pay them. I purchased a 2012 3 series BMW in June 2018. YES THEY KNOW WHO I AM! The windshield had a crack and they told me that they would fix it time and time so i asked for it in writing and they would not give it to me in writing. Granted a few days after the purchase i called them everyday multiple times and they would continue to give me the run around they ended up fixing it. Next up i traded my car to them and they were supposed to pay off my loan at my credit union. Its now August and the bill is 30 days late and they still have not made the payment to my credit union. I talked to "Coach Kieth" for the car buying process and do not feel like he was truly on my side the whole way through because it was obvious that had i not been calling everyday then my problems with the process would be ignored, and he became very hard to reach after my purchase. Instead of calling him i called the dealer main line and asked for Daniel the GM multiple times and can never reach him or the owner because they are always in meetings. After not being able to express the issues with my car buying process the only ones to tell are the uninformed sales rep who answer the phone. I am pretty sure if you read enough negative reviews some mention Mr Hot Rod Steve! Who claims he is a 20+ year veteran. Well i spoke to the guy today and he says he does not appreciate me saying on their Facebook page that he did not resolve my issues. He then became aggressive on the phone and hung up on me. Every call attempt made after resulted in my calls being ignored. (Message to Steve) That type of behavior Steven displays poor quality within the organization. And with 20 years of military service, from one veteran to another, you sir have lost the discipline that the military has provided you. You did not treat me as a customer much less a human. You should remove yourself from the industry. Veracity Auto Center lacks professional quality and proper training. giving water and crackers in the lobby only goes so far. *** DO NOT SHOP HERE!!!! *** *** DO NOT SHOP HERE ***

Don't ever buy a car from here, 1- when i went to buy the…read morecar there where mug in the trunk 2-there was no original key and they didn't mention until the purchase 3- I bought the car at daylight I didn't realize rear right taillight was not working correctly ( they didn't tell me that problems 4- second day my car's sound system stoped working 5- they give you empty tank and try to screw you over every penny

This place is a scam. You tell them what car you want and they come back with a completely…read moredifferent one. They become unresponsive when you say no. Give us this, give us that (this and that being documents so that they can run your credit a million times) yet they never can deliver. I'm taking my business elsewhere and filing a complaint with the Better Business Bureau. Rafa and Andrea - you are on notice!

I have gone through the same exact thing I cannot wait until I am finished paying it off. It has…read morebeen broke down more than it has ran and when I report it it's OK for them to do shabby business in Florida. That's allowed put you in an unsafe car that leaves you stranded in every worst place possible and sits in the shop for months on end, because it overheated so much it burnt two of the heads, and they had to be reworked.

Worst company ever!! Not only the people here are rude and disrespectful but I've only had my car…read morefor a year. 6 months after having the car it started overheating and it is still overheating. The service people does nothing but make things worst and you have to pay out of pocket diagnostics and service fees for things they screwed up. Run from this company and don't waste your time!!

27 May 2026 I purchased a Camry 2026 XLE a couple weeks…read moreago. However, I decided to purchase the vehicle a couple months ago but my particular car was not available in the area. If it had not been for Mr. Otiz it would not have happened. My first gentleman I spoke with was Mr. Jose Otero, the general manger of the sales department. Over the next several weeks he looked for the vehicle in the Houston regional office where initial factory distribution arrives. He found a car in another city and had Israel pick it up the day I came in and had it processed it and available the next day. During the process Israel Salvador, a senior salesman, helped finalize the purchase, and since he has been my go to man working with Mr. Otero. Also Israel has spent time explaining the operation of the new features of the car and installing a couple promised add ons. I want to reiterate how Jose much went out of his way to find my vehicle and then give me both a fair trade in for my 2020 Camry and a good price that was acceptable to me. If you want a car at Universal, seek out Israel and if necessary will work with Jose to make it happen. The final and usually most painful part of buying a car is finishing the sale in the back office. Jose de la Cruz completed the paperwork with ease. A true professional in his job.

The sales person James called me up at 6:01pm stating that he could get me 30 possibly 35 for my…read morecar that was just serviced by the dealership. We have been thinking about getting a new car so I entertained the idea of it. James was supposed to text me his number so I could text him when we were on our way. He never followed up, I arrived at 7:24pm and had to search for him by calling the store and sadly Michael was doing amazing talking to us. James stated they didn't even have a comparable car to the one he called about getting an estimate. He said they sold it at 2pm. Mind you he called at 6. So he takes the car for the estimate and it's 29 basic car fax stuff. He wasted my time, my husbands time, it was such a bad experience that I had to call the store to be removed from their call list. I went inside to search for someone to be removed from their list and it makes me question this entire dealership. 2 stars because Michael made this experience somewhat beneficial.