Terrible customer service. I call to schedule a time for my appointment and while the person on the…read morephone is looking for information the phone goes to survey about "my experience today" that hasn't even happened. Ok... Then I drive to the place, nobody outside to greet you. I go inside and there's 6 employees and technicians nobody even acknowledges me for 5 minutes. It's not busy. They are busy with themselves. Finally one of them decides to acknowledge my existence with a barely there smile. Manners at a bare minimum. Respect - none. I didn't do anything to cause this other than walk in and wait to be seen. Customer service is dead.

Ordered an item from autonationparts.com that was not as expected on receipt. The same day…read morereceived, we reached out to return the item. Two weeks later after multiple prompts they returned a phone call, promised a refund, and provided a shipping label for their Clearwater address. No response for 2 weeks. When we reached out, they claimed the item was "used" and then refused to provide a refund. I guess their definition of "used" is opening the box and having sunlight from our home hit it.

They are honest and go out of their way to accommodate their customers. This was my experience…read more My car was under warranty and they took it to the dealer while providing me a loner car. The Mini Cooper / BMW dealer OF Clearwater, came back with a $5000 quote on a car with under $35000 miles on it. I took it directly to my mechanic that builds and races jet cars. He couldn't believe it. Hence, Carmax was honest. Mini dealer? Completely dishonest. Carmax is a good company that I trust. This is the second car I've purchased from them. Watch out for Clearwater BMW/ Mini Cooper of Clearwater dealership.

They gave me an awesome deal on my 2020 Elantra. I couldn't be more happy! The team members were…read moreextremely nice, and got me in and out of there in under 30 minutes!

David was awesome! I set up an appt in the afternoon to see a car I wanted. He went to Wesley…read moreChapel and got it, so I could see it at the Clearwater dealership. The whole staff was pleasant and helpful. They gave me a price before I even went to the dealership, so I knew what I was paying before I got there. There is none of this, wait and I will take your offer to the manager to see if we can give it to you at the price you want, while you sit there for hours. I actually had a good experience buying a car. Amazing! Thank you!!!

We finally go to speak to the actual GM and he told us that they would respect the federal…read moredefinition of a Business Day and allow my sister to return the broken car. So we went back. Since Felix is abusive, they made sure that a female worked with us. But apparently after we reported Felix's behavior earlier, he must have instructed his team to sell the car. So in less than half a day, they were able to sell it to someone else. Like beyond him being abusive and aggressive, he is also cruel and manipulative. Absolutely disgusting that this man is still employed. I'm grateful that they are allowing us to take the broken car to the real Subaru dealership and get it fixed and approved. But buying a car should not be this painful.

I would like to share a recent experience that I had at Walker Ford…read more I have purchased three vehicles from Walker in the past, dating all the way back to the early 2000s, and I was anticipating another good experience when I went to the dealership a few weeks ago. My husband and I are ( were) in the market for a 2025 F150. We wanted to take advantage of the 0% interest for 60 months incentive. We stopped into the dealership on March 14th. Jake met us as we arrived. We spent about an hour looking at the inventory and narrowing down the trucks that were of interest to us. ( XLT, 2WD, 4 door crew cab). Jake handed us a piece of paper when we left with the trucks VIN number and price. During the next 2 weeks, we visited other dealerships and I was in communication with Jake asking various questions about the truck at Walker. We decided to purchase the truck at Walker. I called Jake and asked him to send me the proposal so I could give him a deposit. He said that we could do the bulk of the paperwork electronically, which we were happy about. When I received the proposal, the price of the vehicle was inflated almost $14,000. I called him immediately. He told me that the Internet price was only available if we paid cash! At no time, EVER, in my talking with him, my texting with him or looking at the trucks in person did he tell me that the Internet price was only available if we paid cash. In fact, he knew that we were looking at the 2025's to take advantage of the 0% interest. When I questioned him about this in detail, he said it was on the website. I looked over the website, and unless it's buried in some tiny fine detail, It's not obvious that paying cash is the only way to get an Internet price. We were extremely surprised and obviously disappointed. Does it really matter to a dealership if I pay cash or if I finance the vehicle? Either I'm paying you for the car or the bank is. How I pay for it, should be irrelevant. The worst part about the whole experience was a statement that Jake made at the end of our phone conversation. Jake said..."When you go to another dealership and they screw you over worse, you can give me a call". Since the early 2000s, anytime I've purchased a vehicle with Walker Ford, it has been a good experience This time, not so much

So far, not good. Have been awaiting a return call from the service department for months. Moved…read morehere from Texas and my dealership in Texas sent an email to the service manager requesting them to service my vehicle and to contact me....that was July 2025. I've contacted them several times and still can't get a call back. Not a good look for the service department!

I don't do many reviews, but I have to say that clearwater Nissan is incredible! I bought a vehicle…read morefrom them a couple months back. There was a coolant issue that I thought was going to be a nightmare. I can't express to you the customer service that I received!! it started with dwayne Evans, who is one of the nicest people I've ever had to deal with. He basically made sure my car was taken care of Gave me a car to use and then handed me off to joe the service manager who was absolutely amazing luckily for me it was just a small issue that was fixed immediately They took care of me and my vehicle I was going through a horrific time and they took care of me like I was part of their own family I've purchased a lot of cars in my time and dealt with a lot of people, but I have to say this was the most caring experience I've ever had. They couldn't have done more so a big shout out to Nissan clearwater who made my life so much more manageable ! going forward I will only deal with them and only purchase my cars from them. Thank you so much for everything you did I absolutely love you guys.!!!! xo

Bought a used Nissan Murano from Nissan of Clearwater a while ago and at the time only one of the…read moretwo key fobs was available. After some period of time, and a few visits attempting to acquire the 2nd promised fob, I was contacted by Manager Khalid Anas who had become aware of the issue. He conferred with my original saleman GR Goodwin (he's the BEST!) and told me that he would send a key specialist to my home saving me a trip to the dealearship. A few days later the specialist came to visit and PROBLEM SOLVED. A big shoutout to Nissan of Clearwater, Sales Manager Khalid Anas, and Sales Associate GR Goodwin. Looking forward to doing further business with this group!

I'm an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles…read more I've spent a lifetime in and around automobile dealerships, so I've seen the good, the bad, and the ugly. Of all my vehicles, I've never owned an Acura, and last year I made a deal with Crown Acura's General Sales Manager Sophie Morris and her team for a 2025 RDX. Over the past year, I've had several opportunities to interact with this dealership and observe Acura General Manager Sophie Morris at work. What impresses me most is that she is constantly looking and listening for ways to make the dealership run smoother, more efficiently, and ultimately better for the customer. Sophie is proactive. She pays attention, recognizes problems and opportunities, and looks for ways to improve things rather than simply walking past them. That is what good management is all about. Acura of Clearwater is fortunate to have Sophie Morris in a leadership position. After nearly 60 vehicles and more dealership experiences than I can count, I don't give praise like this lightly. Sophie Morris has earned it. Mark / Clearwater, Florida

We had an outstanding experience working with Mike at Crown Acura! He was an excellent sales…read moreconsultant...knowledgeable, patient, and genuinely focused on helping my daughter find the perfect car. He took the time to understand what she was looking for, answered all of our questions clearly, and made the entire process smooth and stress-free. Mike's professionalism and friendly approach really stood out. He never made us feel pressured and instead made sure we were comfortable and confident in our decision. Thanks to him, my daughter drove away in a car she absolutely loves. Highly recommend asking for Mike if you're visiting Crown Acura!

This is one of the best pieces of news I received all week. Anyway, after a couple of furtive…read moreepisodes since my dear Queen Bee's car was hit by one of their (now ex-) mechanics, I walked in for my Athena car's regular oil change. Lo and behold Mike Bennett has returned to the dealership after the last two plus years away from the fold. As had previously been the case, Mike is totally on top of things and as detail oriented as it gets. All I can say is that Tasca is very lucky to have such a hard worker...One small example is when he asked whether I was gonna wait for my car or no. He then went quickly thru the advantage and disadvantage of both. While I already knew I was not going to wait, these small details are what made Dick Norris a great dealership for keeping my Athena car up and running. It continues now with the Tasca name and so long as the rest of this dealership keeps it going in the same direction...uh: I find myself happy yet simultaneously shocked to offer kudos and praise to a car dealership. Meanwhile, here is where I bought my Athena car brand new a few years back (thanks to Mickey). Here continues to be where I have her taken care of too...and that's that.

Booooooooo booooooo. Major fail If I can't bring a certified cashier check to buy a car, what…read moreare we doing? You might as well be in the business of finance instead of selling cars. This guy straight up told us he WILL NOT accept payment from Navy Federal, What?! At first he said that he wouldn't accept a Draft check due to having been burnt in the past. A cashiers checked, and a draft check are very different. I've got the BBB is on speed dial. Anyone know a good lawyer,lmk When we returned to the dealer to our surprise they clearly didn't want our business only to make money off of us on the financing. That was a hard no!! Who is anyone to tell you how your legal tender must arrive and to be able to decline a payment. The smug F&I manager held his ground while the young salesman lost a sale. Sad misuse of skin and grey matter. Veteran's, is this American?

I got a flat on the highway & just so happened to pull off into their lot. They helped me change it…read morewithin 5 minutes! Everyone was extremely helpful & friendly!!

I just had a lovely experience at this Audi location, from the greater outside to the service…read moreadvisor Garrett, who was highly knowledgeable and answered all my questions to help me understand. Everyone else I encountered in the waiting area was so welcoming. Thanks you all!

Marc Sexton made the Mercedes Benz buying experience a pleasure…read more We are very happy with our new automobile.

Fastest car buying experience of my life!! Lucas Schneider was incredibly helpful, welcoming, and…read morehilarious. If you think you'll be spending hours during the car buying process at this dealer, you won't be. In and out! Thank you for my G37, I love her!!

service department did another great oil change, tire rotation... overall time was good... good…read morecommunication throughout...

So sad to have to write a bad review about Clearwater Mazda experience.. after dealing with the…read moresalesman-Isaiah for a few hours and finally finding a vehicle I was interested in buying we make an appointment for a test drive for towing my boat to check ride quality and rear end sag if any was going to be an issue before purchasing... af being excited about possibly getting the vehicle I wanted I got a call 30 minutes before going back to the dealership and was told we can't go for the test drive anymore.. Isaiah informed me it was the managers call... no reason for it but they can't do it.... Needless to say I was pissed off and asked again as to why.. no reason given... I absolutely hate when someone tells me something and then changes their minds... I was curious about the chan a different dealership so I called 2 other local dealers and they said abs they would allow me to test a vehicle before purchasing with towing my boat around the block.. unfortunately they didn't have a vehicle with a hitch on it... but they are searching for one to allow me to test before purchase..guess I'll be spending my hard earned money with a different dealer who actually cares about customer service and following through on what they say