My car was damaged by a hit and run driver. GERBER fixed the damage and even other parts that are…read morenot damaged to blend in the paint. They go above and beyond and better than the experience I had with their competitor across the street!

I was in an accident on Sept 5. My Insurance company had Gerber as their preferred shop. Since I…read morehad never had to use a body shop before, I trusted my insurance company to pick a good garage. Gerber contacted me on Sept 9th after the repair estimate was prepared to come down and sign paperwork authorizing them to do the repairs. I did this on Sept 9 and was told the repairs would be done by Sept 26. This was longer than most repair time estimates that I could find but I was confident that Progressive would choose a good shop, so I accepted this, this was definitely my mistake. While at Gerber, I asked them about repairs for some hail damage repair and if they could complete this while my car was in the shop without extending the completion date. Gerber told me they would have a quote to me for those repairs the following day Sept 10. On Sept 11, I called them to find out where my quote was and was told it would be another day. On Sept 13th I called back and was told that the gentleman that did those repairs was gone for the weekend and It would be Monday the 16th before I would have a quote. On Tuesday, the 17th, I called them and told them to forget about providing a quote and to just finish my car for the accident repairs. On Sept 24th, the shop called me to tell me that the car was being re-assembled and it would be ready for me on the 26th. This was a relief, albeit a short lived one. On the 25th I was contacted by the insurance adjuster to tell me that the car would not be done on the 26th but the shop updated him that it wouldn't be done until the 30th. In less than 24 hours it appeared a lot had changed with Gerber Collision. On the 27th, the shop contacted me to tell me they did not know when the work would be completed. I went from getting my car back on the 26th, to the 30th and now to ??????? all in a 48 hour time period. Next update from Gerber was on Oct 1. I was told they were reassembling the car (2nd time) and it would be back together and out to the dealership for balancing and alignment and it would be complete on Oct 4. On Oct 4 Gerber called to tell me that the car was not completely back together but should be completed on that day but it would not get to the dealership until Monday 7th and maybe the dealership will be able to complete it for me to pick up on Monday. Oct 7th, I received a call from my insurance company after filing a complaint and telling them they would no longer have me for a customer for referring me to this incompetent, unprofessional body shop. I was informed that they had personally spoken to the body shop and the car was being reassembled (3rd time) and would be done on the 9th. I am writing this before the 9th so I cannot speak to the condition of the repairs but I am taking it to another body shop for inspection as I have absolutely no faith that this poor excuse for a business has any knowledge of quality.

Henkel Chrysler is a 5-star dealership with fantastic customer service and very fair prices. I…read morehighly recommend purchasing your next vehicle here. I traveled all the way from Akron, Ohio to Henkel today (about 4 hours) to purchase a 2018 Dodge Charger 392 Daytona. My experience was fantastic from start to finish. When I arrived, they had the vehicle inside in a special area with a red bow on it (I had joked about the red bow with Jamie, whom I first spoke with during my initial call to the dealership and she made sure to put a red bow on the car...very nice touch). The vehicle was SPOTLESS inside and out. I've purchased six vehicles in the last three years and this was one of the best detailing jobs i've seen. Just amazing. My salesperson was Clay Lawrence. This is the guy you want when you go to Henkel. Trust me on this. Go to the dealership and tell them you read Kevin L's Yelp review (the guy who bought the 2018 B5blue 392 Daytona Charger) and that you want CLAY LAWRENCE to be your salesperson. The salesperson makes ALL the difference when you're purchasing a vehicle at a dealership. Clay went out of his way to accommodate me, especially with regard to price on the new vehicle and my trade. He really worked hard to meet my numbers. I was at the dealership for six hours (no one's fault, these things take time) and always it was a relaxed atmosphere without any pressure from Clay whatsoever. He was very easy to deal with, answered all of my questions and was very professional. We haggled a bit on my trade but that's perfectly normal at any dealership. They gave me very close to what I asked for, and they sold me the new vehicle for the exact price it was advertised for. Ultimately I got a great deal and was very comfortable with the purchase. I couldn't be happier. Now...would I drive fours hours again to purchase another vehicle from Henkel? WITHOUT HESITATION. And i'll make sure to ask for CLAY. Thank you sincerely to Clay Lawrence, Jamie, and to Ransom (the manager) for a fantastic experience.

Our insurance company guided us to this location since they were in the "Caring Hands Network". We…read morecertainly did not feel cared for. The body work was not as advertised and the mechanical repairs failed in less than a week. The customer service in trying to resolve the situation was less than professional. I would not recommend this place to anyone.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

We've taken multiple cars to Southern Michigan auto body and they've done a wonderful job. One of…read morethem we had issues with the insurance company. Greg helped out with the issues and really puts the customers first. If we have any misfortunate mishaps I will not hesitate to take my car to Southern Michigan auto body vs any other auto body shop in Battle Creek or Kalamazoo.

I always go to Dunshee with my cars. You can trust they will do an excellent repair. They will work…read morewith you and your insurance to help get the job done, asap. Besides great service, everyone is pleasant and fun to deal with. Plus there's candy.

From the owner: Stop driving around town in a busted-up ride. Count on Dunshee Body and Frame, Inc. to make your…read morevehicle look like you just drove it off the lot. We take pride in offering a variety of auto body repair and mechanical services to residents of Vicksburg, Battle Creek and Kalamazoo, MI, including wheel alignment and 4x4 installation. Restore your ride to its former glory. Schedule auto body repair work with Dunshee Body and Frame today.

They were able to get an appointment set up quickly to get out fathers in laws car in to be…read moredetailed and ceramic coated. They recommended a 2 step process to get rid of the swirl marks. Also going to fix the seat from a rub of metal on someone pants. So we got it back a week later and it looks like it just rolled off the assembly line as a brand new car. The seat has absolutely no marks on it at all. Outside is like a reflection of mirror it is so clear from swirl marks. If you want you vehicle taken care of they will definitely get the job done. Came with an 8 year warranty on the service. A little on the pricey side but the work is top notch. See from pictures how shiny it is.

Phil and his team, for being aliens are some of the best darn humans you'll ever meet! Couldn't be…read moremore stoked with their professionalism and my car, once with dents is new again! THANKS!