Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

North Bay Motors is NOT your usual "Used Car Sales Company" - buying a used car from anyone can be…read moretrying experience but not with them - saw one to my liking advertised on the internet - went there a few hours later and upon seeing it as advertised did a test drive - after pondering and researching (with no pressure) decided to purchase the vehicle / The best part was dealing with Ryan, the owner, who is quite pleasant and straightforward - he made the whole process (which can be complicated) very understandable and efficient - happily drove off the lot with a NEW "used auto" within a short period / Ryan also operates Sonoma RV (also in Cotati) - he is a very energetic individual who aims to please - If in need of change in autos look no further but North Bay Motors - check them out they will make it happen for you too!

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

Buying my Subaru Outback from Kia of Marin was by far the easiest car shopping experience I've ever…read morehad! Nick was super friendly and courteous. He stayed way late to accommodate my after work schedule and was a pleasure to work with. Tom's awesome energy as a supervisor makes their show room a comfortable and pleasant place to be. Chris in accounting was knowledgeable and professional. Together their stellar team made the entire process as easy and breezy as possible.

I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

I brought in my Ford Escape for service, and Pablo at Marin County Ford made the whole thing smooth…read moreand stress-free. He went above and beyond, fitting me in without an appointment and getting my car turned around in just a few hours. That kind of service really stands out. Pablo took great personal care of me, and I'm super appreciative. I highly recommend him and Marin County Ford for service.

Super friendly helpful great experience Highly recommended…read morethis place In and out doing paper Been looking for a 335i with low mile also great prices

Great deals and a great cotumer service! Best deal on G35 coupe. Low millages and great conditions.read more

Today was the day I met Lamont Jones and it was an experience, a positive experience. I learned a…read morelot about my purchase details and it became a reality. Which as consumers we need to know. At the end of the day I finally made the purchase I have been waiting for. One that I needed badly and I did not over pay. Working with Lamont was great. If you end up working with him you'll learn a lot about him. He is good at what he does, a true genuine person. 10/10 would work with Lamont at Jimmy Vasser again.

If you are ever in the search for a car, I highly recommend Lamont Jones! He is there to help you…read moreget you the car you want. Nice guy and most of all excellent customer service!