Mario Marin does not sale good quality autos, we have had a bad experience. We took the car back to…read morehim after two days, because check engine light came on, he said he will fix it, so he reset the engine light forbid it just come back on, we have spent over $6,000. And it needs a new motor, so seriously he is not a Subaru specialist as he claims. If he was he sure wouldn't sell autos with blown motors. We called him and he blocked our calls and Facebook access. Definitely not an honest person. This is too bad, because my daughter is disabled and this car is everything to her, but of course it will not last much longer. $12,000. Plus $6000. for auto repairs which are just keeping it going for a little while. This is BS, if he wants to be honest, he should make this right with her. This was at his place in Yreka, Ca

I walked in here looking for a car, the gentleman working there did not pressure me at all and was…read morevery patient with me. I felt ease and like no one is watching me. I hate the feeling of someone is breathing on the back of my neck wherever I go. He just stayed in his office LOL. I got to drive this Jetta I liked but did not get to buy it unfortunately. I hope to come here when I'm ready to purchase. Prices were relatively cheap i am assuming because they don't offer finance. and the gentleman offered to show me the Carfax for any car. I do not know his name but I will be back for sure when I have the funds. Cool little place

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

La atención de todo el equipo fue excepcional, la ayuda de Jackie y Katy, sus managers son atentos…read morey resuelven en el momento cualquier problema, sales feliz con tu auto y al final para fimar el contrato te explican detalladamente lo que estas firmando, este es mi segundo auto que adquiero con ellos y sin duda volvería de nuevo, gracias por hacernos sentir como familia!

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

I hate going to car dealerships. I have bought many cars in my life and it makes me cringe to think…read moreabout it. Because of that I was in the process of purchasing a car from Carvana so I wouldn't have to deal with a car salesman and all the others, like the finance manager who always tries to pressure you into buying an extended warranty, and this or that. Or the salesman saying he'd have to check with his manager BS. I saw the vehicle I wanted advertised on their web site at what was a good price. I thought I would try again, so I drove 100 miles to take a look. What a great experience! This is like no other dealership I have ever been to. The salesman is the owner. He is very personable and applies absolutely no pressure. I decided to buy the vehicle I saw advertised. I said I suppose you want to now sell me an extended warranty. He said only if you want to buy one. I told him I didn't and he said OK. They prepped the vehicle and I took it home. It was detailed with care and was immaculate. I highly recommend North Bay Motors. Next time I buy a car, I will go there first.

Buying my Subaru Outback from Kia of Marin was by far the easiest car shopping experience I've ever…read morehad! Nick was super friendly and courteous. He stayed way late to accommodate my after work schedule and was a pleasure to work with. Tom's awesome energy as a supervisor makes their show room a comfortable and pleasant place to be. Chris in accounting was knowledgeable and professional. Together their stellar team made the entire process as easy and breezy as possible.

I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

I had several very disappointing experiences with Marin County Ford service in the past, so I…read moreswitched to a different dealership. However, this month, I decided to try them again, partly because they now offer pick-up and delivery. This time, I was extremely pleased with the friendly interactions, ease of scheduling, clear and updated communications, accurate diagnosis, and prompt resolution of the problem. Yay!

Super friendly helpful great experience Highly recommended…read morethis place In and out doing paper Been looking for a 335i with low mile also great prices

Great deals and a great cotumer service! Best deal on G35 coupe. Low millages and great conditions.read more

Today was the day I met Lamont Jones and it was an experience, a positive experience. I learned a…read morelot about my purchase details and it became a reality. Which as consumers we need to know. At the end of the day I finally made the purchase I have been waiting for. One that I needed badly and I did not over pay. Working with Lamont was great. If you end up working with him you'll learn a lot about him. He is good at what he does, a true genuine person. 10/10 would work with Lamont at Jimmy Vasser again.

If you are ever in the search for a car, I highly recommend Lamont Jones! He is there to help you…read moreget you the car you want. Nice guy and most of all excellent customer service!

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

Greatest dealership I've been too. The owner very nice and he help me with my bad credit. He got…read moreme a great deal... I'll be buying all my cars here from now on.