1. Marin Auto Sales

    1. Marin Auto Sales

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    Novato, CA

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    Novato Toyota

    Novato Toyota

    3.8
    (307 reviews)

    This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

    I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

    CarMax

    CarMax

    3.1
    (232 reviews)

    I just sold my used VW Jetta at the Santa Rosa CarMax. This car hasn't been my daily driver for…read morequite some time, has a few mechanical issues, and some physical wear and tear. It was doing me no good sitting in my driveway! Looking to sell as is, not deal with the hassle or stress of a private sale, and just get the car off my hands, I called CarMax, everyone I dealt with was friendly and professional. They advised me to go through the process online, being honest about the car's condition, and set up an appointment for the in person appraisal. They emailed an estimate offer and I fully expected that number to drop once I got the car on the lot. Nope! They gave me the exact number from the email- And I felt that number was fair given the circumstances. Marisol took care of the process, in about 30 minutes, the title was transferred, paperwork signed, and I left with a check in hand. If you're looking for ease, highly recommend!

    Bought daughter a Honda that she LOVES…read more The condition of the vehicle is excellent. The entire experience was straightforward, none of this time wasting back and forth stuff a lot of dealerships do. We requested this specific vehicle from a location in SoCal. It was worth paying for it because again, my daughter loves her car. Why 1 star? In the vehicle image gallery they show 2 key fobs. When we made the purchase? They only had one and told some lame story the place the car came from has the other key in their lockbox. What? We left with ONE key fob which is really inconvenient and very stupid. Now we have to go to the Honda dealership to purchase a second key. This kind of loose end nonsense bodes poorly for their customer service as they've created an unnecessary imposition on a customer that just handed over a substantial amount of cash. This is why I will never leave Peter Pan BMW and will continue to drive BMWs as I have for the last 25 years. I expect consistent high level customer service without being inconvenienced as it should be wherever one purchases a big ticket item, like a car. One star. Do better. By a lot.

    Marin Auto Sales - usedcardealers - Updated July 2026

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